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www.geniecast.com844-987-6505
Deliver franchisee happiness, motivation, and success with Geniecast LiveLabs.
Create an Optimistic Workplace
The Code of Trust for Leadership
Build an Employee Brand Manage Stress
Coaching-Style Leadership
Create a Culture of Buy
In
Improve Franchisee
EngagementCommunity
Design
8 EXPERTS • 6 DISTINCT PHASES • 1 PROGRAM TO DELIVER FRANCHISEE HAPPINESSFranchisee Happiness
Learn how Geniecast’s LiveLabs: Franchisee Happiness can motivate, inspire and educate franchisees to drive business success.
Geniecast LiveLabs
Watch this video from leadership expert Robin Dreeke for a sneak peek of just one of many topics that will be covered in Geniecast LiveLabs.
Discover your strengths
Recognize challenges
Cultivate trust
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Learn from the Experts
- Create clarity
- Magnify meaning
- Promote positive identity
- Reinforce relatedness
- Increase individual and teamproductivity
- Teach solution thinking
- Create ongoing acommunication system
- Prevent burnout
- Foster autonomy and pride
- Clear roadblocks toprofitability
- Discover your strengths
- Recognize challenges
- Become an inspirationalleader
- Understand communitydesign
- Engage donors
- Apply community designto employee happiness andcustomer retention
Create an Optimistic WorkplaceShawn Murphy
Coaching-Style Leadership Ignites Team ResultsTerri Norvell
Managers Helping Team Members Manage StressJordan Friedman
Building an Employee BrandClio Knowles
The Code of Trust for LeadershipRobin Dreeke
Community DesignDaniel Karpantschof
- Map out the employeeexperience journey
- Focus on key employeetouchpoints
- Use data to build a greatemployee experience
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- Characteristics of world’smost profitable team cultures
- The 7 steps of the mostsuccessful managers
- Build a productive culture
Creating a Culture of Buy-InChester Elton
Creating a Culture of Buy-InAdrian Gostick
- Characteristics of the mostproductive team cultures
- How managers can buildproductive teams
All Geniecast LiveLabs include a premier production services package including:
Dedicated account management
Registration, attendee management,and reporting
Technical supportInvigorate your franchisees with LIVE strategy sessions and insights from
top experts. Learn how to increase franchisee happiness, motivation, and productivity with Geniecast LiveLabs.
A Full-Service Experience
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CONTACT US OR SCHEDULE A [email protected] 844-987-6505
All Geniecast LiveLabs include a premier production services package including:
Dedicated account management
Registration, attendee management,and reporting
Technical support
Phase One: Achievement .......................................................................6
Phase Two: Lifestyle................................................................................8
Phase Three: Leadership........................................................................10
Phase Four: Connection..........................................................................13
Phase Five: Partnership..........................................................................15
Phase Six: Support..................................................................................17
Table of Contents
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•Achievement•Lifestyle•Leadership•Connection•Partnership•Support
How to Measure and Improve the Drivers of Franchisee Engagement
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P H A S E O N E :
Achievement
“The Achievement dimension of Franchisee Engagement measures whether franchisees believe their business is financially successful as well as how optimistic they feel about the future.”*
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CEO and founder of Switch & Shift, Shawn Murphy, uses the latest social sciences research as a foundation to build a positive work environment. Learn to:
Create clarity
Magnify meaning
Promote positive identity
Reinforce relatedness
Shawn Murphy has over 20-years experience as an organizational change and culture transformation expert, author, teacher, and speaker.
He’s been recognized by Inc.com and The Huffington Post for his thought leadership on developing leaders. Shawn was hand picked to be part of IBM’s elite Futurist Group that advises and gives input on topics related to new ways to work.
Shawn is the CEO and Founder of Switch & Shift, an organization dedicated to developing and advancing human-centered, positive organizational business practices.
Create an Optimistic Workplace with Shawn Murphy
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LifestyleP H A S E T W O :
“49% of franchisees say their business is emotionally draining and 43% say they do not have a balanced life.”*
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Former director of Columbia University’s health education program, Jordan Friedman, will discuss:
How to overcome roadblocks to efficency, communication and quality
Strategies for all workplace cultures from simply starting meetings with Quick Calm breathing to fostering autonomy, pride and other feelings to prevent burnout
Managers Helping Teams Manage Stress with Jordan Friedman
Everyday, Jordan Friedman helps thousands worldwide to work, study and feel better. For 25 years, Harvard University, NBCUniversal, Lincoln Center, the Today Show and many other organizations have asked Jordan to bring his Quick Calm, Mod Squad, Stressbusters and other popular strategies to their stressed staff, students and audiences. Jordan is president of The Stress Coach, Inc., former director of Columbia University’s health education program and a pioneer of providing concrete stress reduction techniques to enhance performance, teamwork and challenge management. Jordan focuses on ready-to-use tools that prevent and reduce stress whatever its sources, something he’s done for everyone from CEOs and 9/11 survivors to police officers and prison inmates.
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Former director of Columbia University’s health education program, Jordan Friedman, will discuss:
How to overcome roadblocks to efficency, communication and quality
Strategies for all workplace cultures from simply starting meetings with Quick Calm breathing to fostering autonomy, pride and other feelings to prevent burnout
P H A S E T H R E E :
Leadership
“The biggest predictor of franchisee advocacy, with a whopping correlation of 0.7, is whether they have confidence in the leadership team.”*
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Discover your strengths and understand the moments when you were most effective
Discover your challenges and create soft-skill tools to mitigate them
Interpersonal relations and behavior expert Robin Dreeke will help you:
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Become an inspirational leader with a team of highly motivated workers with high morale
The Code of Trust For Leadership with Robin Dreeke
Robin Dreeke is a certified practitioner in the use of the Myers Briggs Type Indicator® (MBTI®), Emotional Intelligence (EQ-I 2.0), and the Personal Discernment Instrument (PDI). Robin is an expert trainer, project manager, author, and group facilitator with a substantial background in leadership, adult learning and facilitation, both within the US Government and with private sector organizations.
Robin is a 1992 graduate of the United States Naval Academy and former U. S. Marine Corps Officer. For the past 19 years, Robin has been in the FBI, formally serving as the head of the elite Behavioral Analysis Program of the FBI’s Counterintelligence Division.
How to create an ongoing communication system that motivates individuals to deliver expected results
How to teach solutions-thinking that empowers everyone to act proactively
Co-author of “The Masters of Success” and awarded AAMD Supplier Sales Professional “Tribute of the Industry” Terri Norvell discusses:
How to increase individual and team productivity
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Coaching-Style Leadership Ignites Team Results with Terri Norvell
Terri Norvell engages individuals and teams to breakthrough challenges, succeed wildly and achieve results. 25 years executive leadership includes VP of Training, Marketing & Business Development with a $1.2 billion dollar property management & development company; GM of a $9 million dollar temporary housing firm; product management with Frito-Lay, Southland 7-11, Anderson-Clayton Foods; president of a Silicon Valley Chamber of Commerce; founding BOD for the California Housing Industry Foundation and the Performing Arts Center. Co-author with Jack Canfield and Ken Blanchard of “The Masters of Success” and awarded AAMD Supplier Sales Professional ‘Tribute of the Industry’. High-energy, high-impact keynote presenter, corporate workshop facilitator, performance coach for forward-focused associations and companies nationwide.
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P H A S E F O U R :
Connection
“Validation by existing franchisees was regarded as the single most important factor for successful franchisee recruitment/engagement.”*
How to map out the employee experience journey within your company
How to use data to build a great employee experience, translating to higher retention, higher employee satisfaction (and in turn, higher customer satisfaction)
How to focus on the key touch points for an employee
VP of Virgin Hotels, Clio Knowles, will teach:
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Building an Employee Brand with Clio Knowles
Clio Knowles is the VP of People for Virgin Hotels. Clio’s primary focus is developing a company culture that focuses on the Virgin Hotels brand values and celebrates their people. Virgin Hotels believe that their teammates are the key to an amazing customer experience and recognizes and rewards that in their teammates. Previously, Clio held the role of VP, Global Human Resources at Kerzner International, which at the time owned and operated the Atlantis brand in the Bahamas and Dubai, along with seven luxury resorts globally under the One&Only brand. Clio is passionate about people and creating an environment where teammates work hard but also have fun. She is a Global Professional of Human Resources, SHRM and has a Bachelor of Arts in Liberal Arts from Barry University.
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PartnershipP H A S E F I V E :
“A study conducted by Franchise Business Review on over 24,000 franchisees from more than 300 franchise brands found that the top quartile of engaged franchises were 3.7 times more likely to report strong financial results than the bottom quartile and were twice as likely to recommend the franchise.”*
In this panel, you will learn:
The 10 steps to quick report
How to enhance every conversation to inspire others to share information
To structure the critical encounters in your life for maximum success
The 3 research-based traits of most profitable team cultures
The 7 steps today’s most successful managers use to generate buy-in
How managers at any level can build a productive culture
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Panel Discussion with Chester Elton,
Adrian Gostick & Robin Dreeke
Adrian Gostick is author of the New York Times, Wall Street Journal, and USA Today bestsellers “The Carrot Principle,” “All In” and “What Motivates Me.” If you Google the 30 Top Leadership Gurus, you’ll consistently find Adrian on the list. He has appeared on NBC’s Today Show and CNN, and has been quoted in The Economist, Newsweek, and the Harvard Business Review.
Chester Elton Called the “Apostle of appreciation” by the Globe, Chester Elton is co-author of several successful leadership books. All In, The Carrot Principle and What Motivates Me have been New York Times and #1 Wall Street Journal bestsellers. His work has been called a “must read for modern managers,” by Larry King of CNN.
Robin Dreeke is a certified practitioner in the use of the Myers Briggs Type Indicator® (MBTI®), Emotional Intelligence (EQ-I 2.0), and the Personal Discernment Instrument (PDI). Robin is an expert trainer, project manager, author, and group facilitator with a substantial background in leadership, adult learning and facilitation, both within the US Government and with private sector organizations.
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SupportP H A S E S I X :
“The franchisor’s role should be to facilitate the sharing of ideas rather than presenting information from the front.”*
How community design can be applied to customer retention, employee happiness, audience development, and donor engagement
Daniel Karpantschof, member of the Economist Group’s Ideas Lab, will dive deep into the formation of company community to discuss:
How companies miss the target by misunderstanding the logic and mechanics of community design
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Community Design: An Introduction
Daniel Karpantschof; misfit, creator, artificer.Daniel Karpantschof has been at the frontier of entrepreneurship, media and innovation for non-profits, corporations and government agencies since 2001.He served as Danish representative to UNESCO and the UN World Summits on Information Society, on private and public boards, including the Copenhagen Institute for Futures Studies, Danish Evaluation Institute, the urban development project Copenhagen – The Thinking City as well as the National Council on European Policies and the National Board of Education.
In 2011 he achieved his childhood dream and moved to New York, where he joined The Economist Group’ Ideas Lab, an internal media innovation team, rethinking The Economist’ audience, community and global readership.
He is currently serving on the White House’ and US Department of State’ Council of Experts for the Global Entrepreneurship Summit, working on a book on community design.
with Daniel Karpantschof
Companies Working With Geniecast
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What Clients Are Saying
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As a small business working in a competitive industry, Twain Financial is constantly striving to improve our customer service. We engaged Geniecast, specifically Shep Hyken, to provide a training through their platform. The feedback from the 40 employees who attended the session was overwhelmingly positive. The location worked great – just walking into our conference room for an hour -, the technology and interaction with the Genie was seamless and the presentation provided meaningful benefit that will be used at our company going forward. We are currently working with Geniecast to schedule a second training focusing on sales techniques. We highly recommend the platform.
Matthew StewartNational Services Group
Jill BreeherOffice ManagerTwain Financial
Carly ChristopherYPO Chapter Member
I was thrilled with the new knowledge our team gained from David’s presentation. His discussion has led to numerous task forces addressing outdated procedures, and new initiatives that we feel will create improvements to our success rates, retention rates, and the experience our employees have in our companies.
We had such a powerful meeting with Sue, she really is an amazing human. The Geniecast was great! Robin had everything set up in her house and so we were ready to go for Sue.
The Thought Leadership Labs were a wonderful success and a large part of that was due to your team. Thank you for all for the excellent work!
The Geniecast Team produced a top-notch event for our sales team, and the two-way video format made for a personal and engaging experience for everyone.
Brandy ThornhillEvents Planner, Corporate Services
YPO
Walt PhillipsDirector of Sales
Cox Media
Works Cited
*Nathan, Greg. Franchise Relationships Institute. The Six Dimensions of Franchisee Happiness. Australia, 2014. Print.
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