FP6-2004-27020 January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol1 Project Access-eGov Ján Hreňo - Marek Skokan - Tomáš Sabol [email protected]

FP6-2004-27020

April 21, 2023Autors: Ján hreňo, Marek Skokan,

Tomáš Sabol 1

Project Access-eGov

Ján Hreňo - Marek Skokan - Tomáš [email protected]

Access to e-Government Services Employing Semantic Technologies

April 21, 2023Autors: Ján hreňo, Marek Skokan, Tomáš

Sabol 2

Access-eGov – Basic facts

• Programme: FP6, IST • Project type: STREP• Project launch: January 2006• Duration: 38 months• Effort: 410 person-months• Overall budget: 2 279 243 EUR• EC Contribution: 1 983 000 EUR• Coordinator: Technical University Kosice, SK • Consortium: 11 partners, 5 countries

(Slovakia, Germany, Greece, Poland, Egypt)• Pilot applications: SK, PL, Germany, Egypt


Sabol 3

Research Partners

User Partners

Coordinator

University of Regensburg

Germany

German University in CairoEgypt

InterSoft, a.s.Slovakia

EMAX S.A Poland e-ISOTIS

Greece

State Government of Schleswig-Holstein, Germany

City Hall of GliwicePoland

Municipality of Michalovce Slovakia

Cities on Internet AssociationPoland

Kosice Self-Governing RegionSlovakia

TU Kosice,

Slovakia

PROJECT PARTNERS


Sabol 4

What is the Problem? (As-Is Situation)

• PAs providing services to citizens and businesses• Both “traditional” and “electronic” services – a

“hybrid” interaction of users with PAs• Usually only “atomic” (simple) services are

provided (without integration with other services)

• Users facing problems:• How to find the relevant service to their situation

(life-event)?• How to combine atomic services into (“higher-

level”) composed services (scenarios of services)?


Sabol 5

As-Is situation

?

Access-eGov Objective

• To develop and validate a platform for composition of governmental

services into complex process definitions (life events) enabling

semantic interoperability of particular traditional and electronic

government services.


Sabol 6


Sabol 7

To-Be-Situation

• The user accesses Access-eGov site • He/she obtains information on service(s) relevant to his case• He/she understands the procedure (services in a structured

workflow) and knows which institution to contact, which forms to fill, and which documents to submit

• He/she receives support to execute the procedure (Personal assistant)

Research challenges

• Integration and interoperability of existing services

Solution: employment of Semantic technologies

• Research goals and challenges:• Improve accessibility and connectivity of government

services for users (ease to find the relevant services only)

• Simplify the usage of services for users: Creating an integrated hybrid scenario by combining relevant

atomic services Providing guidance to users while implementing the scenario

• Provide platform, tools, and methodology that enables to transform existing services to be semantically interoperable


Sabol 8

Access-eGov outcomes

• Access-eGov platform • enables registration, semantic discovery and composition

of public administration (PA) services• Annotation tool (AT) - interface for PA users

• AT enables easy registration of PA services into the AeG system

• Personal Assistant Client (PAC) – interface for citizens • PAC assists users in the process of discovery, composition

and execution of relevant PA services into user scenarios• Methodology

• Facilitating deployment of the Access-eGov platform in organisation

• Pilot applications• 3 Pilot Applications (SK, PL, DE) and 1 Test Lab (Egypt)


Sabol 9

Annotation Tool


Sabol 10

Example: List of Instances Example: Annotation of a new service

Personal Assistant Client


Sabol 11


Sabol 12

Pilot Applications

• Slovakia: “Building permit & Land-use planning” scenario

• Poland: “Establishing an enterprise online” scenario

• Germany: “Getting married” scenario. Based on the existing good practice “Zustaendigkeitsfinder” ("Responsibility Finder"), by introducing a semantic layer (securing semantic interoperability between national and local governments).

• Egypt (German University of Cairo): Usability testing from outside EU.


Sabol 13

Expected Benefits of Access-eGov

• Benefits for citizens/businesses:• Improved identification of government services

relevant to his/her case• Support for accessing the services• User tailored service composition• Combining electronic and “traditional” services• Guiding the user through life event scenario

• Benefits for service providers:• Easy registration of new services


Sabol 14

Current status of the project

• First version of SW tools (Annotation Tool, Personal Assistant, AeG platform) developed

• SW tested (Trial #1) in three real life applications in three EU countries (SK, DE, PL) and in Egypt

• Based on evaluation of the Trial #1, 2nd version of the SW developed

• Trials #2 to be started in October 2008


Sabol 15

Thank you Thank you for your attention!for your attention!

More at: www.accessegov.org


Sabol 16

Evaluation of the first trial (1)

Annotation Tool

• Instruments used for collecting the feedback• Internal testing by developers• Testing by user partners• Feedback from annotators during the training sessions• Think-aloud session (GUC)• Accessibility and usability evaluation (e-Isotis)

• Results in summary• Use of AT was effective• Using the component without training is possible• Usability, efficiency and performance need to be improved

• Specifications for revision of AT regarding• Usability • Performance and efficiency• Annotation of existing web contents


Sabol 17

Evaluation of the first trial (2)

Personal Assistant Client

• Instruments used for collecting the feedback• Internal tests of developers and user partners using TRAC (iterative tests)• Think-aloud sessions (SHG)• Workshop with PA‘s and IT experts (SHG)• Public testing with test scripts and feedback through email and interviews• Online and/or internal questionnaires• Accessibility and usability evaluation (e-Isotis)

• Results in summary• Use of PAC was (mostly) effective• Usability, navigation structure, and information quality need to be improved

• Specifications for revision of PAC regarding• Information quality • Navigation and structure of the services (step-by-step guide preferred)• Usability, incl. leading user through the process, labels of buttons, links, and

contextual help.

Documents

FP6-2004-27020 January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol1 Project Access-eGov Ján Hreňo - Marek Skokan - Tomáš Sabol [email protected]