Format Finder Help System - Sabre - eService · PDF fileSabre, Format Finder help system, ... Note Separate keywords with a space in the entry. ... right panel and click the topic

Format Finder Help System

STUDENT GUIDE

Format Finder Help System Student Guide Edition 9.2 (July 2011)

T a b l e o f C o n t e n t s

Objectives .................................................................................................................................. 3

Overview .................................................................................................................................... 4

Features and Benefits ................................................................................................................ 4

Using Format Finder .................................................................................................................. 5

Overview .............................................................................................................................. 5

Getting Started ..................................................................................................................... 5

Launch Format Finder .......................................................................................................... 6

Using Format Finder ............................................................................................................ 7

Send to Sabre ...................................................................................................................... 8

Searching Online Format Finder ................................................................................................ 9

Keyword Searches ............................................................................................................... 9

Format/Partial Format Searches .......................................................................................... 9

Search Highlighting ............................................................................................................ 10

Hyperlinked Searches ........................................................................................................ 10

Quick Assist Offer .................................................................................................................... 11

Overview............................................................................................................................. 11

Quick Assist Chat ............................................................................................................... 11

Quick Assist Callback ......................................................................................................... 12

Quick Assist Email .............................................................................................................. 12

Help and References ............................................................................................................... 13

Edition 9.2 (July 2011)

© 2009 Sabre Inc. All rights reserved.

This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.

Sabre, Format Finder help system, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies.


O b j e c t i v e s

Upon completion of this class, you will be able to:

• Launch Format Finder help system from Sabre® Red™ Workspace

• Configure the Format Finder screen display

• Launch Format Finder and execute a search in one step from the Sabre system work area using the linear HELP/ format

• Locate and open topics from the home page

• Display information using hyperlinks

• Locate topics using Search and Contents

• Send a format from the help system to the Sabre Red Workspace work area

• Use Quick Assist Chat and Quick Assist Callback Self Service First (SSF) features

Format Finder Help System Student Guide Page 3


O v e r v i e w

The Format Finder help system is your one stop for help on Sabre® system formats and procedures.

Format Finder is available online through Sabre Red Workspace and the Agency eServices Web site.

All the information in this document refers to the Sabre Red Workspace Format Finder help system.

F e a t u r e s a n d B e n e f i t s

Format Finder online provides quick, easy access to over 26,000 formats to support you in the use of the Sabre® host system, along with information about other Sabre system products and services. Access to the information is available to you at your fingertips 24 hours a day, 7 days a week.

Format Finder online offers important new features that are unmatched in the industry. Several features are available now and others will be coming in the months ahead. Those features available now include:

• Linear Help format (HELP/), allows you to initiate your search in the Sabre system screen via Sabre Red Workspace, which helps keeps you in your workflow

• Google Search capabilities provide additional information on each search result returned to help you locate the information you need more quickly

• Quick Assist Chat and Callback features, if you’re unable to quickly locate the answer you need, we’ll present you with two options for free, quick assistance

• Send to Sabre feature, which allows you to select a sample format and send it back to the Sabre screen to be edited for your specific situation. (only available when accessing Format Finder online via Sabre Red Workspace using the I-Frame configuration)

• A dictionary of common misspellings and abbreviations of words to improve the search results

• Search highlighting to highlight the search keywords in the text

• Redesigned content pages including collapsing the Overview & Guidelines section on the pages so the formats are more prominently displayed on the page, making it quicker for you to see the format you need. (Available now in many topics with work ongoing to redesign all topics)


Page 1 of 4

O V E R V I EW

Format Finder help system appears in the Application Side Bar on the Sabre® Red™ Workspace. There are several ways to access

Format Finder, but this document presents the methods that act seamlessly within your workflow in the Sabre Red Workspace. Three

ways to launch Format Finder in the Sabre Red Workspace:

• Launch and execute a search in one-step using the HELP/ linear format

• From the Application Side Bar, select the Format Finder Assistant tool.

• Ctrl + Z that manually launches the help system.

Note: The different ways of accessing this tool does not change the content displayed.

G E T T I N G S T A R T E D

Set your screen display option You have two ways of displaying Format Finder in the Sabre Red Workspace.

You can change your screen display anytime you want.

• Click Options on the Tools Menu.

• Click Format Finder

1. Select Show Format Finder in a tab. By selecting this option, Format Finder

results display inside a new Browser Window.

− Click Apply

− Click Format Finder in the Application Side Bar. The Format Finder

home page displays in a separate tab.

2. Select Show Format Finder as an assistant tool. By selecting this option,

Format Finder displays in the Horizontal Assistant Tool Panel. This allows you

to take full advantage of the Send to Sabre feature of the help system.

− Click Apply

− Click Format Finder in the Application Side Bar. The Format Finder

home page displays in the Horizontal Assistant Panel.

Using Format FinderSabre Red Workspace Quick Reference


Using Format Finder Sabre Red Workspace quick reference Page 2 of 4

L A U N CH F O RM A T F I N D E R

T A S K D E S C R I P T I O N

Launch Format Finder and execute a search in

one-step from the Sabre system work area

HELP/(keyword keyword keyword)

HELP/SELL CAR

Note: Separate keywords with a space in the entry. You can include special

characters (slash, Cross of Lorraine, and change key); there is no limit to the

number of keywords you include.

The Format Finder help system displays and processes the search request in the

location you selected (in a tab or in the Horizontal Assistant Tool Panel).

Launch Format Finder from the Application Side

Bar.

Select the Format Finder Assistant Tool in the Application Side Bar.

The Format Finder home page displays in the location you selected (in a tab or in

the Horizontal Assistant Tool Panel).

Launch Format Finder with the Ctrl+Z command Press Ctrl+Z in the Sabre system Work Area.

The Format Finder home page displays in the location you selected (in a tab or in

the Horizontal Assistant Tool Panel).

If you have an Application Tool other than Format Finder open, the Format Finder home page displays as follows:

• With the Show Format Finder in a tab configuration - the current application remains active and Format Finder opens in a separate tab. You can switch from one application to the other by clicking the respective tab.

• With the Show Format Finder as an Assistant Tool configuration - the Horizontal Assistant Panel switches to Format Finder and the current application remains active. You can switch from one application to the other by clicking the respective Application Tool in the Application Side Bar.

Once you have launched Format Finder, you can select a different language per session from the Language option on the top.


Using Format Finder Sabre Red Workspace quick reference Page 3 of 4

U S I N G F O RM A T F I N D E R

T A S K D E S C R I P T I O N

Use Format Finder You have two ways of locating information in Format Finder:

• Use the Search feature: Type the word/s you need to answer your question. The possibilities vary from a single keyword, to a full system error response, or a partial format.

− Click Go. A list of search response links displays below the search box

and to the right. The links below the search box are a list of the page

names the fit your search criteria. The list to the right includes more

detail for each page to assist you in making a selection. Click the link

from either list to display the desired topic.

• Use the Home Page: The Home page lists all the products and services available within the help system. You can locate the topic you need in the right panel and click the topic name.

Launch Format Finder and execute a search in

one-step from the Sabre Work Area.


HELP/SELL CAR

Note: Separate keywords with a space in the entry. You can include special

characters (slash, Cross of Lorraine, and change key); there is no limit to the

number of keywords you include.

The Format Finder help system displays and processes the search request in the

location you selected (in a tab or in the Horizontal Assistant Tool Panel).

A list of search response links displays below the search box and to the right.

The links below the search box are a list of the page names the fit your search

criteria. The list to the right includes more detail for each page to assist you in

making a selection. Click the link from either list to display the desired topic.

Basic Navigation Functions within Format Finder Click Contents to display a list of the Contents.

Click Search to display the search field.

Click Home to display the Format Finder home page.


Using Format Finder Sabre Red Workspace quick reference Page 4 of 4 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 2.0

S E N D T O S A B R E

A special feature of Format Finder in the Sabre Red Workspace is Send to Sabre. Send to Sabre allows you to select a format from the

help system, modify it, and send it to the Sabre system.

Note: Send to Sabre is available ONLY if you configured Format Finder to display as an Assistant Tool.

T A SK D E S C R I P T I O N

Select a format to Send to Sabre Locate the relevant Sabre system format in the help system. Drag the mouse

pointer over the blue format example to highlight it, press Ctrl + C to copy it.

Click in the Send to Sabre field and press Ctrl + V to paste the copied format into

the send area.

You can correct the content in the send area prior to clicking Send to Sabre or

you can correct it in the Sabre system work area after you send it.

Note: The desired format must be the ONLY item in the send area.

Click Send to Sabre. The format you sent to Sabre appears in the Sabre system

work area.

Process your request If you did not already correct the format, edit the format content in the work area

to reflect the appropriate information you want the Sabre system to process.

Click Enter once the format reflects your desired information. This causes the

Sabre system to process your request.


Searching Online Format Finder quick reference Page 1 of 2

The Format Finder help system offers refined search capability using the industry leading Google Search capabilities. This provides

additional information on each search result returned to help you locate the information you need more quickly. The search

functionality in the Format Finder includes both words and formats in a single Search field. The Search field accepts all Sabre® global

distribution system characters and automatically interprets if you typed a word or a format.

Google Search ranks the results in the most likely order based on the relevance to the search words used. This ranking will change

as the search engine learns from the users.

Note: The instructions in this document pertain only to the online version of Format Finder. Some functionality is exclusive to using

Format Finder online via the Sabre® Red™ Workspace.

K E YWO R D S E A R C H E S

Launch Format Finder and execute a search in one-step from the

Sabre® system work area.

Note: The HELP/ format applies only to the Sabre Red

Workspace. If you are not using Format Finder online via the

Sabre Red Workspace, you can enter the keywords in the search

box.


HELP/FORGOT PASSWORD

Note: Separate each keyword with a space in the entry. You can

include special characters (slash, Cross of Lorraine, and change

key); there is no limit to the number of keywords you include.

The Format Finder help system displays and processes the

search request in the Horizontal Assistant Tool Panel.

F O RM A T / P A R T I A L F O R M A T S E A R C H E S

Launch Format Finder and execute a search in one-step from the

Sabre system work area

Note: This functionality applies only to the Sabre Red

Workspace. If you are not using Format Finder online via the

Red Workspace, you can enter the format/partial format in the

search box.

HELP/(format)

HELP/MISF‡TM

Note: You can include special characters (slash, Cross of

Lorraine, and change key).

The Format Finder help system displays and processes the

search request in the Horizontal Assistant Tool Panel

Searching Online Format Finder Sabre Red Workspace Quick Reference


Searching Online Format Finder quick reference Page 2 of 2 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 3.7

S E A R C H H I G H L I G H T I N G

The Search Highlighting option helps you quickly scan within the help content of a specific page to locate the words or phrases you

typed in your Search.

To enable this feature, click the box next to Search Highlighting, and then display the page you want from the Search response (or

click Go to re-load the page with the highlighting).

If you no longer need this highlighting feature, remove the checkmark from the box and the page refreshes without the highlighting.


Page 1 of 2

O V E R V I E W

Quick Assist Chat and Callback are revolutionary new features that allow you to receive support from a Technical Support Specialist

any time you are having trouble finding the format or answer you need.

While using Format Finder online or Agency eServices, if you’re unable to quickly locate the answer you need, we present you with

three options for free, quick assistance:

• Click Chat to start a chat session with a Support Specialist

• Click Call Me if you would rather a Support Specialist call you back

• Click E-mail if your enquiry is non-urgent

Selecting Do not offer this again this session prevents the box from re-

presenting in Format Finder online and Agency eServices until your next log-

in to Agency eServices.

Select No Thanks if you do not want assistance, this closes the pop-up and

it will not re-present for some time

Q U I C K A S S I S T C H A T

If you do not have a direct phone number, you should use Chat (or e-mail)

as the preferred method of communication with Sabre Software Support.

When you select this option, your name, e-mail address, PCC and

telephone populate automatically from your Agency eServices Profile and

you may edit as needed.

To request a Chat session:

1. (optional) type your Record Locator (PNR)

2. (optional) type your Set Address (LNIATA)

3. Select a topic from the Chat topic list

4. Type your question in the Question box

5. Click Chat Now

The next available Support Specialist will initiate your chat session.

Quick Assist Offer Quick Reference


Quick Assist Offer quick reference Page 2 of 2 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.4

Q U I C K A S S I S T C A L L B A C K

When you select this option, your name and email address populate

automatically from your Agency eServices Profile and you may edit as

needed. PCC and telephone country code also populate from the profile but

you cannot edit this information. You can edit the phone number, but not

the country code.

To request a callback:

6. Type the phone number and applicable extension for the specialist to

call

7. (optional ) type your Record Locator and Set Address

8. (optional) select your Country from the list (if it is not already selected

correctly)

9. Select a topic from the Call topic list

10. Click Call me

In the same amount of time needed to place a call to Software Support you

will receive a callback from a Support Specialist.

Q U I C K A S S I S T E M A I L

Use the form to request assistance from the Support Desk by e-mail.

1. Verify, change if necessary and complete all information listed in the

steps

• All fields with a red asterisk (*) are required items.

2. Click Submit

• It may take in excess of 24 hours to respond to your e-mail message.



H e l p a n d R e f e r e n c e s

The Format Finder help system displays Sabre system formats and procedures.

1. Launch the Format Finder home page:

• from the Sabre Red Workspace portal – click Home Page on the Format Finder portlet.

• from the Agency eServices Web site - under the Support tab, click Format Finder and then click Format Finder online.

2. Type these keyword combinations or formats in the Search box (upper left corner of the Home page) and then click GO:

• User Guide

• Introduction to Format Finder

• Using Format Finder

• Format Finder Navigation

• Configuring Format Finder

Additional quick references and interactive tutorials are available on the Web at http://eservices.sabre.com/ under the Training menu.

• Using Format Finder

• Searching Online Format Finder

• Quick Assist Offer

• Personal Trainer course: 192506E Format Finder


http://eservices.sabre.com/

Documents

Format Finder Help System - Sabre - eService · PDF fileSabre, Format Finder help system, ... Note Separate keywords with a space in the entry. ... right panel and click the topic