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For the Health of Your PracticeServices and Approaches to Improve Practice
Profitability and Patient Care
©2018 Formativ Health, Proprietary and Confidential
Danielle Taimuty, MA, CPC, CEMC
2©2018 Formativ Health, Proprietary and Confidential
Director of Client Success
• Danielle has been in the industry for 25+ years. Her background includes billing manager for an independent cardiology group, insurance claim adjudicator, insurance auditor and owner and founder of Medical Billing Solutions Services, Inc.
• Certified Professional Coder
• Certified Evaluation and Management Coder
The information enclosed was current at the time it was presented. Policies change frequently; links to the source documents have been provided within the document for your reference. This presentation was prepared as a tool to assist providers and is not intended to grant rights or impose obligations. Although every reasonable effort has been made to assure the accuracy of the information within these pages, the ultimate responsibility for the correct submission of claims and response to any remittance advice lies with the provider of services. Formativ employees, agents, and staff make no representation, warranty, or guarantee that this compilation of this information is error-free and will bear no responsibility or liability for the results or consequences of the use of this guide. This presentation is a general summary that explains certain aspects of Medicare and various commercial carriers, but is not a legal document. The official program provisions are contained in the relevant laws, regulations, and rulings. Formativ has provided no guarantees and/or warranties regarding acceptance by insurance carriers, nor any likelihoods, guarantees or warranties regarding costs, time periods related to credentialing and contracting, and/or available reimbursement rates.
©2018 Formativ Health, Proprietary and Confidential
Learning Points
• Evaluating screenings and assessments to determine if the services would be beneficial to your patients and how you can incorporate these services into your practice. In addition, many of these screenings/assessments also meet MIPS measures.
• Prolonged Services
• Is it time to incorporate Telemedicine into your practice? Overview of which insurances in your area may already be paying for these services.
• Can Patient Access Services help you achieve improved patient care as well as increase your income?
3
©2018 Formativ Health, Proprietary and Confidential
Services and Approaches
4
Quality of care is the number one concern. Today we will show how we can help you improve patient care and how to:
• Increase Quality of care
• Increase Profitability
• Increase MIPS and Quality Scores
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
5
Commercial and Medicare
Cognition and functional assessment using standardized instruments with development of recorded
care plan for the patient with cognitive impairment, history obtained from patient and/or caregiver, in
office or other outpatient setting or home or domiciliary or rest home
• Average Reimbursement: $238.30
• A single physician or other qualified healthcare professional should not report 99483 more than one
every 180 days
• G0505 can not be billed on the same day as: • 90785 • 90791 • 90792 • 96103 • 96120 • 96127 • 99201
– 99215 • 99324 – 99337 • 99341 – 99350 • 99366 – 99368 • 99374 • 99497 • 99498 Also: • G0181 •
G0182 • G0506
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
6
Commercial and Medicare
• Can bill with new or established patients but not with other E/M services
• Any Medicare beneficiary with documented cognitive impairment, of any cause, is
eligible.
• Code 99483 (G0505) was developed specifically “to pay separately for the assessment
and care plan creation for beneficiaries with cognitive impairment, such as Alzheimer’s
disease or dementia, at any stage of impairment” (Fed Register 2016).
• Typically 50 minutes are spent face to face with patient and/or family or caregiver.
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
Commercial and Medicare
Eligible patients include those who:
• Present for the first time with clear cognitive impairment who need
a care plan to establish a causal diagnosis; OR
• Have an established diagnosis of a neurodegenerative or other CNS or general medical condition causing cognitive
impairment of any degree of severity, AND
• Are at risk for further cognitive decline over time, calling for periodic re-evaluation and revision of the care plan; OR
• Show evidence of cognitive, functional, and/or neurobehavioral worsening for any reason, including progression of
their disease; onset or worsening of another medical or surgical problem; acute hospitalization or emergency
department use; change in their available level of care and support; or any other circumstance likely to adversely
affect the patient’s health and wellbeing.
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©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
8
Eligible Providers:
• Any provider who can bill an E&M. Documentation must support Moderate-to-high level of complexity in medical decision making, as defined by E/M guidelines (incident to rules apply).
• Medical decision making includes current and likely
• progression of the disease, assessing the need for
• referral for rehabilitative, social, legal, financial, or
• community-based services, meal, transportation, and
• other personal assistance services.
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
9
Documentation Requirements:
• Cognition-focused evaluation including a pertinent history (including family/caregiver interview when necessary) and exam
• MDM of moderate or high complexity
• Assess function such as Basic and Instrumental
Activities of Daily Living that reflect decision-
making capacity and need for help from others,
including ability to stay fed, hydrated, clean, and
safe; to recognize one’s own cognitive impairment;
to communicate meaningfully with providers; to
manage home heath needs; and to understand
medical advice
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
10
Documentation Requirements:
• Use of standardized instruments to stage dementia
• Medication reconciliation and review for high-risk medications, if applicable.
• Evaluation for neuropsychiatric and behavioral symptoms
(including depression), including use of standardized instruments
• Evaluation of safety, including motor vehicle operation, if
applicable
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
11
Documentation Requirements:
• Identification of caregiver(s), caregiver knowledge, caregiver
needs, social supports, and willingness of caregiver to take on caregiving tasks.
• Advance care planning and addressing palliative care needs, if applicable and
consistent with beneficiary preference
• Creation of a care plan, including initial plans to address any neuro-psychiatric
symptoms and referral to community resources as needed; care plan shared with
the patient and /or caregiver with initial education and support.
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
12
Exclusions
• 90785 (Psytx complex interactive)
• 90791 (Psych diagnostic evaluation)
• 90792 (Psych diag eval w/med srvcs)
• 96103 (Psycho testing admin by comp)
• 96120 (Neuropsych tst admin w/comp)
• 96127 (Brief emotional/behav assmt)
• 99201 – 992015 (New and Established visits)
• 99324-99337 (Domicile/r-home visits new pat)
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
13
Exclusions
• 99341-99350 (Home visits new patient)
• 99366-99368 (Team conf w/pat by hc prof)
• 99497 (Advncd care plan 30 min)
• 99498 (Advncd care plan addl 30 min)
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
14
Example Instruments
• Functional Assessment Staging Test (FAST)
• Clinical Dementia Rating (CDR)
• Six Item Cognitive Impairment Test (6-CIT)
• Mini-Mental State Exam (MMSE)
©2018 Formativ Health, Proprietary and Confidential
99483 – Cognition and Functional Assessment
15
MIPS Measures to consider
• Quality ID #281 Dementia: Cognitive Assessment
• Quality ID # 288 Dementia: Caregiver Education and Support
• Quality ID #286 Dementia: Counseling Regarding Safety Concerns
• Quality ID # 282 Dementia: Functional Status Assessment
• Quality ID# 284 Dementia: Management of Neuropsychiatric Symptoms
• Quality ID# 283 Dementia: Neuropsychiatric Symptom Assessment
• Quality ID# 291 Parkinsons Disease: Cognitive Impairment or Dysfunction Assessment
©2018 Formativ Health, Proprietary and Confidential
Developmental Screening - 96110
16
96110 – Developmental screening (eg, developmental milestone survey, speech and
language delay screen), with scoring and documentation, per standardized instrument
The primary focus of the screening described by code 96110 is the early identification of
patients who need further assessment of one or more areas of their developmental skills.
The following are some of the developmental areas the provider may assess based on
documentation of the standardized instrument:
• Receptive or expressive and pragmatic language abilities
• Cognitive areas (e.g., attention, memory, executive functions)
• Fine and gross motor skills
• Social interaction
Code 96110 may be reported whenever the screening is performed whether at specified health maintenance
visits or at a clinical encounter in which the medical provider, parent/guardian, or patient has concerns.
Appropriate encounters would include outpatient preventive medicine services, consultations, or new or
established patient visits. These services may be performed in both an inpatient and outpatient settings.*
* Per CPT Assistant, August 2015
©2018 Formativ Health, Proprietary and Confidential
Developmental Screening - 96110
17
• May be billed only when a standardized screening tool is used and
results documented
• Parents’ Evaluation of Developmental Status (PEDS)
• Ages & Stages Questionnaire (ASQ)
• Vanderbilt Attention-deficit Disorder (ADHD)
• Modified Checklist for Autism in Toddlers
• Bayley Scales of Infant Development
• Woodcock-Johnson Tests of Cognitive Abilities (Third Edition)
• Clinical Evaluation of Language Fundamentals (Fourth Edition)
• Many carriers have a unit and/or age limit
• Not a covered Medicare Code
• E&M can be billed on the same day, append modifier -25
• Vignettes: http://www.heardalliance.org/wp-content/uploads/2011/04/Coding-Encounters-for-
Developmental-Screening-Testing.pdf
* Per CPT Assistant, August 2015
©2018 Formativ Health, Proprietary and Confidential
Depression Screening
Medicare
• G0444 - Annual depression screening, 15 minutes
• Medicare covers annual screening for adults for depression in a primary care setting, that has staff-assisted
depression care supports in place to assure accurate diagnosis, effective treatment, and follow-up.
• Copay and deductible waived
• May be billed in addition to G0439 Subsequent AWV
• E&M may be billed on same day with modifier -25
18
©2018 Formativ Health, Proprietary and Confidential
Depression Screening
Medicare
• At a minimum level, staff-assisted depression care supports consist of clinical staff (e.g., nurse, Physician Assistant)
in the primary care office who can advise the physician of screening results and who can facilitate and coordinate
referrals to mental health treatment. More comprehensive care supports include a case manager working with the
primary care physician; planned collaborative care between the primary care provider and mental health clinicians;
patient education and support for patient self-management; plus attention to patient preferences regarding
counseling, medications, and referral to mental health professionals with or without continuing involvement by the
patient’s primary care physician.
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PHQ-9 Depression screen questionnaire: http://www.phqscreeners.com/sites/g/files/g10016261/f/201412/PHQ-9_English.pdf
©2018 Formativ Health, Proprietary and Confidential
Depression Screening
MIPS Measures to Consider
• Quality # 371 Depression Utilization of PHQ-9 Tool
• Quality # 372 Maternal Depression Screening
• Quality #134 Preventive Care and Screening for Clinical Depression and Follow-up plan
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PATIENT HEALTH QUESTIONNAIRE-9(PHQ-9)
Over the last 2 weeks, how often have you been botheredby any of the following problems?(Use to indicate your answer) Not at all
Several days
More than
half the days
Nearlyevery day
1. Little interest or pleasure in doing things 0 1 2 3
©2018 Formativ Health, Proprietary and Confidential
Depression Screening
Commercial
• 96127 - Brief emotional/behavioral assessment (e.g., depression inventory, attention-deficit/hyperactivity disorder
[ADHD] scale), with scoring and documentation, per standardized instrument
• This assessment serves as a mechanism to identify emotional and behavioral conditions that previously may have
been underestimated and/or undetected in any age population, such as depression screening and attention-
deficit/hyperactivity disorder rating scales.
• Most carriers will cover 2 to 4 units per day.
21
©2018 Formativ Health, Proprietary and Confidential
96110 vs. 96127
Examples of instruments
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Instrument Abbreviation CPT Code
Ages and stages Questionnaire – Third Edition ASQ 96110
Ages and stages Questionnaire: Social-Emotional ASQ:SE 96127
Australian Scale for Asperger's Syndrome ASAS 96127
Beck Youth Inventories – Second Edition BYI-II 96127
Behavior Assessment Scale for Children – Second Edition BASC-2 96127
Behavioral Rating Inventory of Executive Function BRIEF 96127
Connor’s Rating Scale (No abbreviation) 96127
Modified Checklist for Autism in Toddlers M-CHAT 96110
Patient Health Questionnaire PHQ-2 or PHQ-9 96127
Parent’s Evaluation of Developmental Status PEDS 96110
Pediatric Symptom Checklist PSC 96127
Screen for Child Anxiety Related Disorders SCARED 96127
Vanderbilt Rating Scales (No abbreviation) 96127
©2018 Formativ Health, Proprietary and Confidential
Administration of Patient-focused Health Risk Assessment
Medicare and commercial
• 96160 Administration of patient-focused health risk assessment instrument (e.g., health hazard appraisal)
with scoring and documentation, per standardized instrument
• May be billed for each instrument used
• Example instruments –
• Acute Concussion Evaluation (ACE)
• CRAFFT Screening Interview (Adolescent Sub Abuse)
• SOAPP-R (opioid risk)
• Fall Risk Assessment Tool (FRAT)
• Does not include interpretation or diagnosis
• Includes Scoring and documentation
• Typically completed by a non-physician clinical staff member (under direct supervision)
23
©2018 Formativ Health, Proprietary and Confidential
Administration of Caregiver-focused Health Risk Assessment
• 96161 Administration of caregiver-focused health risk assessment instrument (e.g., depression inventory) for the benefit of the patient, with scoring and documentation, per standardized Instrument
• Edinburgh Postnatal Depression Scale
• Depression scale for Elderly
• Fall Risk Assessment Tool (FRAT)
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©2018 Formativ Health, Proprietary and Confidential
Health Risk Assessments (96160 – 96161)
MIPS Measures to consider:
• Quality #414 Evaluation or Interview of Opioid Misuse
• Quality #154 Falls: Risk Assessment
• Quality ID# 318 Falls: Screening for Future Fall Risk
• Quality ID# 358 Patient-Centered Surgical Risk Assessment and Communication
25
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinical Staff Service – Direct Patient Contact
• 99415: Prolonged clinical staff service (the service beyond the typical service time) during an evaluation and
management service in the office or outpatient setting, direct patient contact with physician supervision; first
hour (List separately in addition to code for outpatient Evaluation and Management service) and
• 99416: each additional 30 minutes (List
separately in addition to code for prolonged
service) (Use 99416 in conjunction with 99415)
• Prolonged services “clock” starts after the
typical time for the E/M
26
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinical Staff Service – Direct Patient Contact
• Codes 99415, 99416 are used when a prolonged evaluation and management (E/M) service is provided in the office or outpatient setting that involves prolonged clinical staff face-to-face time beyond the typical face-to-face time of the E/M service.
• The physician or qualified health professional is present to provide direct supervision of the clinic staff.
• Codes 99415, 99416 may be reported for no more than two simultaneous patients. The use of the time-based add-on codes requires that the primary E/M service has a typical or specified time published in the CPT code set.
• For prolonged services by the physician or qualified health care professional, use 99354, 99355. Do not report 99415 or 99416 with 99354 or 99355.
• Facilities may not report 99415, 99416.
27
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinician Services – Direct Patient Contact
• 99354 - Prolonged evaluation and management or psychotherapy service(s) (beyond the typical service
time of the primary procedure) in the office or other outpatient setting requiring direct patient contact beyond
the usual service; first hour (List separately in addition to code for office or other outpatient Evaluation and
Management or psychotherapy service)
• 99355 - Prolonged evaluation and management or psychotherapy service(s) (beyond the typical service
time of the primary procedure) in the office or other outpatient setting requiring direct patient contact beyond
the usual service; each additional 30 minutes (List separately in addition to code for prolonged service)
28
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinician Services – Direct Patient Contact
• Codes 99354-99355 are used to report the total duration of face-to-face time spent by a physician or other
qualified health care professional on a given date providing prolonged service in the office or other
outpatient setting, even if the time spent by the physician or other qualified health care professional on that
date is not continuous.
• Either code should be used only once per date, even if the time spent by the physician or other qualified
health care professional is not continuous on that date.
• Prolonged service of less than 30 minutes total duration on a given date is not separately reported because
the work involved is included in the total work of the evaluation and management or psychotherapy codes.
29
©2018 Formativ Health, Proprietary and Confidential
Prolonged Service Table
Table A: Office/Outpatient Setting
30
Code Typical E/MTime
Threshold Time to Bill 99354
Threshold Time to Bill 99354 & 99355
Code Typical E/MTime
Threshold Time to Bill 99354
Threshold Time to Bill 99354 & 99355
99201 10 40 85 99326 45 75 120
99202 20 50 95 99327 60 90 135
99203 30 60 105 99328 75 105 150
99204 45 75 120 99334 15 45 90
99205 60 90 135 99335 25 55 100
99212 10 40 85 99336 40 70 115
99213 15 45 90 99337 60 90 135
99214 25 55 100 99341 20 50 95
99215 40 70 115 99342 30 60 105
99241 15 45 90 99343 45 75 120
99242 30 60 105 99344 60 90 135
99243 40 70 115 99345 75 105 150
99244 60 90 135 99347 15 45 90
99245 80 110 155 99348 25 55 100
99324 20 50 95 99349 40 70 115
99325 30 60 105 99350 60 90 135
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinician Services – Without Direct Contact
• 99358 – Prolonged E/M service before and/or after
direct patient care, first hour
• 99359 - Prolonged E/M service before and/or after
direct patient care, each additional 30 minutes (listed
separately in addition to CPT 99358)
• Cannot be reported during the same service period as
complex Chronic Care Management (CCM)
services (99487 and 99489) or transitional care
management services (99487, 99489, 99495 and
99496)
31
Total Duration of prolonged Service w/o Patient
Code(s)
Less than 30 minutes Not Reported
30-74 minutes 99358
75-104 minutes 99558, 99359
105-134 minutes 99358, 99359x2
135-164 minutes 99358, 99359x3
Start & Stop Time Must Be Ongoing Care
©2018 Formativ Health, Proprietary and Confidential
Prolonged Clinician Services – Without Direct Contact
• Codes 99358 and 99359 are used when a prolonged service is provided that is neither face-to-face time in the office or outpatient setting, nor additional unit/floor time in the hospital or nursing facility setting during the same session of an evaluation and management service and is beyond the usual physician or other qualified health care professional service time.
• This service is to be reported in relation to other physician or other qualified health care professional services, including evaluation and management services at any level. This prolonged service may be reported on a different date than the primary service to which it is related. For example, extensive record review may relate to a previous evaluation and management service performed earlier and commences upon receipt of past records. However, it must relate to a service or patient where (face-to-face) patient care has occurred or will occur and relate to ongoing patient management.
• Prolonged service of less than 30 minutes total duration on a given date is not separately reported because the work involved is included in the total work of the evaluation and management or psychotherapy codes.
32
©2018 Formativ Health, Proprietary and Confidential
Prolonged Preventive Services – New in 2018
• G0513 Prolonged preventive service(s) (beyond the typical service of the primary procedure) in the office or other outpatient setting requiring direct patient contact beyond the usual service; first 30 minutes (listed separately in addition to code for preventive service)
• G0514 Prolonged preventive service(s) (beyond the typical service of the primary procedure) in the office or other outpatient setting requiring direct patient contact beyond the usual service; each additional 30 minutes (listed separately in addition to code for preventive service)
• Provider face to face time
• Much of the work of a wellness visit, data collection, recording the patient’s history, screening for depression and activities of daily living, is done by staff members. Their time is not counted for either the wellness visit code or the additional prolonged services code.
33
©2018 Formativ Health, Proprietary and Confidential
Prolonged Preventive Services – New in 2018
Code Brief descriptionIntraservice time of
physician, NP, PA
Threshold to bill
G0513
Threshold to bill
G0513 & G0514
G0402 Welcome to Medicare visit 30 46 76
G0438 Initial annual wellness visit 30 46 76
G0439 Subsequent annual wellness visit 25 41 71
Q0091 Obtaining a screening pap smear 16 32 62
G0101 Pelvic and clinical breast exam, screening 10 26 56
G0104 Flexible sigmoidscope, cancer screening 17 33 63
G0105 Screening colonoscopy, high risk individual 30 46 76
G0121 Screening colonoscopy, low risk individual 30 36 76
G0296 Visit to determine lung cancer screening eligibility 15 31 61
34
HCPCS Codes
©2018 Formativ Health, Proprietary and Confidential
Prolonged Preventive Services – New in 2018
35
Code Brief description Typical time with staff Threshold to bill G0513Threshold to bill G0513
& G0514
76706 Ultrasound, abdominal aorta, real time screening for AAA 32 48 78
76977 Ultrasound bone density measurement and interpretation, peripheral site(s), any method 7 23 53
77067 Screening mammography, bilateral 22 38 68
77063 Screening digital breast tomosynthesis, bilateral 12 28 58
77078 CT, bone mineral density study, 1 or more sites, axial skeleton 29 45 75
77080Dual-energy X-ray absorptiometry, bone density study, 1 or more sites axial skeleton (eg,
hips, pelvis, spine)33 49 79
77081Dual-energy X-ray absorptiometry, bone density study, 1 or more sites appendicular
skeleton (peripheral) (eg, radius, wrist, heel)22 38 68
CPT codes
©2018 Formativ Health, Proprietary and Confidential
Telemedicine
• “While only 31 states and the District of Columbia mandate that private payers cover telehealth visits as they
reimburse for in-person visits, health plans will negotiate policies with providers that include coverage for
digital health services if they can be convinced that the service improves clinical outcomes and reduces
wasteful spending”
• Telemedicine is gaining momentum
• Telemedicine coverage and reimbursement vary greatly from state to state and Carrier Plans.
36
©2018 Formativ Health, Proprietary and Confidential
TeleMedicine
Billing TeleMedicine
• Research the carrier requirements
• Generally you will bill the CPT code that you would have used in the office. But some carries may require you bill the 99444 - Non-Face-to-Face On-Line Medical Evaluation.
• Some carriers still accept modifier GT (via interactive audio and video telecommunications systems) or GQ (via an asynchronous telecommunications system), but Medicare has eliminated this code
• Place of service on the claim should be listed as 02 - The location where health services and health related services are provided or received, through a telecommunication system.
HIPAA compliant Platforms
• Most carriers will require the you use a HIPAA compliant platform to perform telehealth services.
• Contact your EHR vendor to see if they offer this service.
• List of some popular telemedicine apps
• Mend
• AnywhereCare
• TeleDoc
• Secure Telehealth
• Doxy.me
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©2018 Formativ Health, Proprietary and Confidential
TeleMedicine – 99091
• 99091 - Collection and interpretation of physiologic data (eg, ECG, blood pressure, glucose monitoring)
digitally stored and/or transmitted by the patient and/or caregiver to the physician or other qualified health
care professional, qualified by education, training, licensure/regulation (when applicable) requiring a
minimum of 30 minutes of time
• CMS has un-bundled CPT code 99091.
• Providers must obtain an ABN (Advanced Beneficiary Notice) for this service and document this consent in the
patient’s medical record
38
©2018 Formativ Health, Proprietary and Confidential
TeleMedicine - 99091
• For new patients or those not seen within one year before the provision of remote monitoring services,
providers must initiate these services in a face-to-face visit, such as an annual wellness visit or physical.
• Providers can use 99091 no more than once in a 30-day period per patient.
• The code includes time spent accessing the data, reviewing or interpreting the data, and any necessary
modifications to the care plan that result, include communication with the patient and/or her caregiver and
any associated documentation.
• This code is not subjected to any of the restrictions on originating sites or technology that telehealth services
are subject to by statute, allowing users of this technology more flexibility.
39
©2018 Formativ Health, Proprietary and Confidential
Patient-Centered Access Services
Services and benefits
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Inbound Phone Calls
Patient Outreach
Care Coordination
• Appointment Scheduling – Support primary and specialty care practices, insurance products, and community referrals
• Registration – Occurs at the time an appointment is scheduled
• Insurance Verification - Verify patient's coverage is active and also provides basic benefits. Verify specific benefits with the carrier per CPT code
• Authorizations – Contacting insurance companies, providing clinical data and obtaining a pre-authorization for services
• Non-Appointment Assistance, such as patient requests (e.g., medication refills, results, records, directions) in coordination with the office
• Financial Counseling – Leverages dedicated support team to help identify financial payment arrangement solutions for uninsured patients and or patients receiving non covered services
• Referrals – Outbound calls to existing patients of the medical group, where a provider has written a referral order for a specialist, and for affiliated physicians utilizing EHR
• Post Discharge – Post-ED, Discharge, and Urgent Care Appointments, Direct appointment scheduling from these settings
• Population Health – Eliminate disparities in preventative care access by placing outbound calls to patients with gaps
• Chronic care management – schedule follow up to improve clinical outcomes and reduce healthcare costs
©2018 Formativ Health, Proprietary and Confidential
Optimizing administrative workflow and provider scheduling templates to improve patient satisfaction and increase in revenue
• Eliminate long hold times and hang ups
• Alleviate front-desk backlog
• Streamline workflow
• Improve patient communication
• Collection of patient data
• Reduce staffing costs
• Boost co-pay collection
• Efficiently schedule appointments
• Optimizing clinicians time
What is the Advantage?
41
Appointment scheduling
Registration
Insurance Verification
Referrals and Authorizations
Patient financial responsibility
Additional Calls – medication refills, lab & test results, medical records, directions
Patient Outreach – Post Hospital Discharge / Post ED Visit / Urgent Care Discharge Appointments, Waitlists, Marketing Campaigns
Care Coordination – population health, episode of care, or chronic care management
100’s of patients calls
Patient-Centered Access call center
handles all inbound calls and outbound
calls associated with scheduling process
Warm transfer to practice for clinical questions and payment
arranges
Clinical and back office revenue questions
©2018 Formativ Health, Proprietary and Confidential
End-to-End Revenue Cycle Technology and Services
Redefining revenue cycle management with tailored solutions that span the care continuum
Outsourcing
• Full and partial revenue cycle services outsourcing
• Agnostic Technology
• Portfolio of agnostic technology across front, middle, back of
revenue cycle
Analytics
• Analytics that leverage data to reveal strategic insights and
empower data-driven decision making
Advisory Services
• Advisory services that improve processes, increase efficiencies
and streamline operations
Education Services
• Education services that improve staff performance and
retention
Our Capabilities
High-Touch Patient Access Enhancing the patient, staff, and physician
experience while improving financial outcomes
High Touch Patient Access Center • Handle all inbound and outbound calls • Optimize administrative workflow and scheduling
Call Management• Answer all patient calls, direct “clinical calls” to a
centralized nursing group • Scheduling, insurance verification, registration, referral
management, requests
Care Coordination • Schedule post discharge care, disease and chronic care
management, overdue routine appointments • Identify gaps in care
Revenue Improvement • Manage appointment wait list, no shows, cancellations • Counsel patients on payment options, financial support
services
Quality Assurance • Record 100% calls; screen capture 20% • Review agents twice yearly; ongoing peer review and
management reviews • Generate scorecard to analyze each agent call
Staff Competency • Low attrition with existing staff • Targeting bachelor’s degree candidates • 8-week training program
Workforce Optimization • Predictive modeling for staffing based on day of week,
weather patterns, geography, type of practice, utilization rates, gaps in services/specialists needed, operational gaps
Practice Operations Managing administrative functions so that
physicians can focus on patient care
Personnel
• Accounting, human resources, benefits management,
research & benchmarking, practice governance
IT and Infrastructure
• Server maintenance, network management, EHR & PM
systems, helpdesk, data conversion, document
management, scanning
• Hosted cloud services, system level monitoring
Group Purchasing
• Group purchasing management, contracting for supplies
and pharmaceuticals
42
©2018 Formativ Health, Proprietary and Confidential
Thank you
Questions
43
Thank you for joining Formativ Health
1.866.725.2855
www.formativhealth.com
© Formativ Health 2018
All Rights Reserved
No part of this presentation or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent unless otherwise indicated for stand-alone materials.
Contact Danielle Taimuty with any additional [email protected]