Solent Mind

For bettermental health

Solent Mind

Registered Office:54 Henstead RoadSouthamptonSO15 2DD

T: 023 8033 4977F: 023 8020 8902E: info@solentmind.org.ukW: www.solentmind.org.uk

Registered CharityNumber: 1081116Registered with Limited liabilityin England and Wales Number: 4004500

front cover artwork

Annual Report2009/10

Solent Mind

For bettermental health

I get a lot out of the social clubs and I need the balance that they provide.“ “

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Chair’s introduction: Beth Taylor 4-5

Mind in 2009/10 6-7

Recovering health through money advice 8

Volunteers 8

Supporting recovery through horticulture, physical health and in prison 9

Supporting people at home 10-11

Starting the journey to recovery: Social Inclusion in Solent Mind 12

Promoting mental health in new communities 13

Advocacy: increasingly specialised and diverse 14

Personalisation 15

Moving to employment through vocational advice 16

Psychological therapies: future plans 17

Summarised Financial Statements 18

Services and contacts 21

Directors / trustees 22

ContentsSolent Mind Annual Report 2009/10

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Looking back over the past year has been an opportunity to reflect on the impact of change on Solent Mind and on the people who run it and the service users we work with. Change brings uncertainty and loss, but also provides the possibilities of new and, hopefully, better services and outcomes for our service users. Uncertainty, for example, has continued to be a feature of the roll out of the Personalisation agenda in our area of operation. The potential for developing a wider range of services to meet individual needs is welcome but the how and when have yet to be finally resolved. Anxiety about these unknowns affects us all, service users, staff and trustees alike. Solent Mind is aware that this can be particularly

unsettling for service users who need to have a regular structure around them. This year we have built in as much continuity as possible while we all prepare for the changeover.Loss marked many people’s feelings when the funding for our Time to Change project came to an end. The contribution it had made to reducing the stigma of a mental health diagnosis and to improving the mental and physical health of the participants was something we celebrated. The impact of this project will be felt into the future as we incorporate the learning from it into our ways of working.Opportunity through the tendering process has meant that in the future we will be working with a wider range of people. We are now responsible

Chair’s introduction:Beth Taylor

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for floating support services across a wider client group in Southampton. We are also developing, in partnership with Hampshire Partnership Trust, the IAPT services for the southern part of Hampshire. These provide an opportunity to deliver focussed support and help to anyone who is suffering from mental distress. In taking on this work we have signalled our continued move towards a wellbeing approach.Looking forward yet more change is on the way. The shake-up of health structures will mean developing ways of working with new commissioners who will be more focussed on local needs. The major spending cuts which are planned by the coalition government mean real concern for their impact

on social care. The importance of Solent Mind’s excellent leadership, sound financial management and strong, committed staff team is more relevant than ever. We are also building an active service user forum which will help shape our future direction. The way ahead may still be uncertain but we have a strong platform on which to develop.

Beth Taylor

Get talking Anti Stigma event in July

“Looking forward yet more change is on the way...”

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• RaisedtheprofileofmentalhealththroughourCommunity Wellbeing service, part of the national Time to Change programme, which provided valuable wellbeing services linking physical and mental health, and mixing people with and without mental health problems.

• CompletedtheconsultancyforSouthampton’sSupporting People team, concluding that the potential for introducing personalised services into housing-related services was huge. We continued to explore with staff how we needed to adapt to the challenges of personalisation.

• WonthetendertoprovideFloatingSupportservices in Southampton, a much larger contract than previously, with a significant element of the funding to be offered as personalised budgets.

• WonthetenderforLowIntensityServicesfor5localities in Hampshire under the Improving Access to Psychological Therapies programme (IAPT) targeting people with mild to moderate depression and anxiety. • EstablishedEmploymentAdviserstoworkwithin Portsmouth and Southampton’s newIAPT services.

During the year we:Solent Mind in 2009/10

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• Negotiatedacollaborativeagreementwiththe 4 other Local Mind Associations in Hampshire and Portsmouth Mind committing us to share information and plans, and consider partnerships in relation to future bids.

• EmployedaHumanResoursesManagerforthe first time, designed to help us manage our most essential resource - our staff and volunteers.

• Beganprovidingfinancialmanagementservices to a local children’s charity.

• Begantheimplementationofour5yearOrganisational Business Plan, including Operational Strategies which describe our response to the challenges and opportunities we face across the organisation.

• Continuedtooutperformbudgetsinanincreasingly difficult economic climate.(See financial statements on page 18-20)

I look forward very much to P’s visits. Besides being an entertaining person she is wise in the helpful manner she advises me

“ “7

There is a growing body of evidence that regaining control over your finances is a crucial part of recovering your mental health. Money Advice, set up with Lottery funding in 2007 in Southampton, supports people who are otherwise unable to access advice and benefits services because of their severe and enduring mental health issues.

We help them open a basic bank account, identify and negotiate with creditors, and work with them on an income and expenditure statement to help them budget.

148 people used the service in 2009/10, 78% see their psychiatrist less often and 100% report improved mental health. We also promote their independence

Recovering mental healththrough Money Advice

giving them a self help toolkit to maintain their money management skills into the future.

People reported a whole range of improvements in their wellbeing – eating better, more confident, more independent, better negotiation skills, and better able to stand up to people who would take advantage of them. One Mum successfully negotiated home schooling for her child, for which she had been asking for years.

40 VolunteersSolent Mind about 40 volunteers alongside 200 staff. They are an indispensable resource particularly as Appropriate Adults, but also assisting in Social Groups and at Mayfield (our horticultural therapy subsidiary), at our head office, and as Trustees / Directors. In total we estimate that Solent Mind volunteers provided about 4,000 hours of service in 2009/10.

Solent Mind Money Advice service was a finalist in June 2010in the Institute of Money Advisers’ “Money Adviser of the Year” awards.

Volunteers at the Eco Health Project, Avon Tyrell

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40 VolunteersSolent Mind about 40 volunteers alongside 200 staff. They are an indispensable resource particularly as Appropriate Adults, but also assisting in Social Groups and at Mayfield (our horticultural therapy subsidiary), at our head office, and as Trustees / Directors. In total we estimate that Solent Mind volunteers provided about 4,000 hours of service in 2009/10.

Supporting recovery through Horticulture,

Time to change

Mayfield Nurseries, in its first full year as a subsidiary of Solent Mind, continue to attract a ‘growing’ number of regular shoppers who know they will be able to buy high quality, organically grown plants and shrubs and want to support a great cause. In an average weekend day in spring 150 customers will spend about £20 each. More important, 40 members experienced being part

of a working nursery, engaging with staff, customers, colleagues as well as plants.Our Social Worker in Winchester Prison supports 20 people released into the community and has a regular caseload of 10- 20 within the prison. Community Wellbeing, part of Time to Change, our anti stigma campaign, touched on the lives of over 1000 people in a series of high

profile events. We created a lounge complete with sofa and lampshade outside Southampton’s Bargate and invited people to talk about mental health; we staged walks through the centre of Southampton promoting getting fit; and our wellbeing event on Southampton Common – planned jointly with Hampshire Partnership Foundation Trust - attracted the Mayor of Southampton and local MP’s.

Physical Health and in Prison

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Supporting People at home: Promoting independenceCommunity Support, with a staff team of 42, continues to lead the way in delivering high quality practical and emotional support to older people with dementia and other mental health issues. We plan to broaden what we offer to enable people to receive personal care from us too. This service is registered with the Care Quality Commission and receives a 2 star rating – the highest we can achieve until we have personal care on offer.

Our Floating Support service (for working age adults) and Community Support worked with 472 people during the year. Southampton’s Supporting People Strategy in 2009 rightly emphasised a shift away from residential and towards more flexible, community based services designed to promote peoples’ independence. Alongside this, our Supporting People/Individual Budgets research, which demonstrated the success of individual budgets in housing and floating support settings, meant we were well placed to re-tender for the new, much larger Floating Support service. We won the tender, and the new service started in August 2010.

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“I look forward very much to P’s visits. Besides being an entertaining person she is wise in the helpful manner she advises me”

“You have some helpful and inspirational people within your organisation”

‘Without R and M’s support visits Dad would not have anything to look forward to during the week. He loves their weekly visit and on behalf of my family we will be forever in their debt. Brilliant help and so kind.’

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their recovery journey. Throughout the year and on into 2010 we are working with commissioners to modernise Southampton day services. This is a huge challenge which will take time and care, and we share a commitment to make sure that no one is forgotten.

578 adults accessed the Social Inclusion services in 2009/10. Our Resource Centres (in Hythe, Winchester and at the Café Club in central Southampton) and Social Groups are designed to offer a range of activities in safe setting. It is often the social support that people value as they begin

“Before the social clubs I had nowhere to go. I was bullied at work and became ill …At the social clubs I meet people (and) I feel safe there”

“Before I joined Mind social clubs I spent most of the time in bed alone. I was totally isolated. My care coordinator arranged for me to attend the women’s group …… the staff and members made me feel wel-

come and included me in various activities. I have gradually gained confidence and started tomake friends”

“I get a lot out of the social clubs and I need the balance that they provide. I can cope with being alone when I know I will have something to look forward to in a few days time. Mind … provide a safeenvironment as everyone has different psychiatric problems and this is understood by the (staff) and members alike. I feel at ease in the clubs and, if I need to talk about anything, I can.”

“Attending the literacy group (partnership with Barton Peverell College) has enabled me to gain a qualification for the first time in my life, and improve my confidence”

Starting the journey to recovery: Social Inclusion in Solent mind

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2009/10 was the final year of the Government’s Delivering Race Equality programme. Solent Mind has won accolades in the past for our Community Development Worker production of mental health CD’s in different languages – Farsi, Pashtun, Kurdish, Somali, and French - and for our promotion of mental health to black and minority communities through local radio. This year we took our promotional role one step further by developing educational materials for use in a wide range of community settings. This enabled 150 people to paricipate in informal mental health classes at home, in community buildings and in colleges.

Promoting Mental Healthin New Communities

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“A very professional service. Many thanks”

Advocacy – increasingly specialised and diverse

• Appropriate Adults: support vulnerable people in Police custody• General mental health advocacy: supports people to speak up for themselves• Independent Mental Health Act Advocacy: supports those detained under the Mental Health Act to speak up for themselves• Independent Mental Capacity Advocacy: supports those deemed to be without the “capacity” to speak up for themselves• Deprivation of Liberty Safeguards Representation: protects those without capacity from arbitrary deprivation of liberty

Solent Mind advocates are in the process of attaining the National Advocacy Qualification (NVQ 3 and 4), ensuring we have the most up-to-date understanding of complex legalities and emerging best practice.

Over 2000 people used our advocacy services during 2009/10. Advocacy has become more

specialised over the last few years, and Solent Mind employs people in all of these roles:

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Our partnership with colleagues in Havant and East Hampshire Mind also enables us to deliver mental health advocacy across East as well as West Hampshire.

With these specialist role comes specialist training and qualifications.

“.. well informed, courteous, polite ... I was treated with kindness and compassion”

“A very professional service. Many thanks”

Our Floating Support / Individualised Budgets project demonstrated the application of personalisation for Supporting People, but set out the need for intensive individual and group support, especially early on, to help people understand and begin to trust the systems and the choices available.

The same principles apply to our Broker, working in Southampton with older people, where a huge amount of preparatory work has now been done in advance of the introduction of the new systems, in order to help people on individualised budgets make good decisions. Inevitably the take up of individual budgets amongst older people with mental health problems has been slower than with other groups, but their entitlement to their budget and the necessary

Personalisationsupport is essential. Meanwhile Personalisation is one of the principles that is underpinning our management of the changes to our Southampton day services. We do not underestimate the impact on individuals as their services and the systems that fund them are redesigned. Our absolute commitment is to play our part in managing the changes with maximum care, so that everyone’s circumstances are properly assessed and planned for.

“We do not underestimate the impact on individuals....

”

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“.. well informed, courteous, polite ... I was treated with kindness and compassion”

910 people with serious and enduring mental health issues accessed our Vocational Advice services in Hampshire and Portsmouth during the year. These are evidence-based services, with tight criteria for the Vocational Advice role which is exclusively employment-focussed. This usually involves working intensively over a long period of time with people, so may focus initially on training and voluntary work. Satisfaction rates are really high, with 96% of people saying they were very satisfied with their service. Sam Goold, one of our Vocational Advisers who has also used mental health services, writes:

Moving to Employment through Vocational Advice

“I have first hand experience of losing my job through illness, coming to terms with a diagnosis and beginning the journey of recovery. For me this involved volunteering, education and employment. I may be the only person to have been sectioned and gone on to work for a member of Parliament!”

The new psychological therapy services being developed across the country in primary care also have a vocational element, and we were delighted to be asked to manage Employment Advisers in Southampton and Portsmouth. 4 new Employment Advisers are taking up post in 2010 as integral members of the new psychological therapies services.

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Solent Mind is best known for its work for people with serious and enduring mental health issues. But for some time we have wanted to extend our work to people who go to their GP’s for help with, for example, mild to moderate depression or anxiety. So we set out to gain experience by, amongst other things, piloting our vocational advice work in primary care settings, promoting mental health amongst minority communities, and researching the practicalities of offering computerised therapy. As a result of this experience, plus our track record of delivering high

“Improving Access to Psychological Therapies”

Look out for “I talk,” as the new service is developed ......

Psychological Therapies: Future plans

quality mental health services, we successfully tendered to provide the low intensity part of Hampshire’s first “Improving Access to Psychological Therapies” service, to be rolled out during 2010/11. This will be a significant development for Solent Mind, employing a new staff team of 40 and offering practical, evidence-based support to thousands of people across southern Hampshire.

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Incoming Resources UnrestrictedFunds

RestrictedFunds

PermanentFunds

2010Total

2009Total

Incoming resources from generated funds: £ £ £ £ £

Voluntary income 18,444 - - 18,444 42,848

Activities for generating funds 108,876 - - 108,876 14,423

Investment income 9,417 - - 9,417 32,772

Total incoming resources from generated funds 136,737 - - 136,737 90,043

Incoming resources from charitable activities:

Employment and Training 688,645 - - 688,645 683,153

Older Persons and Advocacy 1,003,873 115,364 1,119,237 999,499

Social Inclusion 662,346 66,358 - 728,704 919,238

Other Charitable activities 177,811 - - 177,811 61,755

Total incoming resources from charitable activities 2,532,675 181,722 - 2,714,397 2,663,645

Total incoming resources 2,669.412 181,722 - 2,851,134 2,753,688

Resources ExpendedCosts of generating funds:

Fundraising activities and other costs 104,486 2,145 - 106,631 12,173

Total resourses expended on generating funds 104,486 2,145 - 106,631 12,173

Charitable activities:

Employment and Training 560,812 115,364 - 676,176 665,563

Older Persons and Advocacy 1,060,796 40 - 1,060,836 943,964

Social Inclusion 597,481 68,294 8,460 674,235 888,521

Other charitable activities 288,985 - - 288,985 127,083

Total resources expended on charitable activities 2,508,074 183,698 8460 2,700,232 2,625,131

Statement of Financial ActivitesFor the year to 31st March 2010

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UnrestrictedFunds

RestrictedFunds

PermanentEndowment

Funds2010Total

2009Total

Governance costs 26,361 -- -- 26,361 19,296

Total resourses expended on governance 26,361 - - 26,361 19,296

Total resourses expended 2,638,921 185,843 8,460 2,833,224 2,656,600

Net incoming resources before transfers 30,491 (4,121) (8,460) 17,910 97,088

Transfer between funds - - - - -

Gains and losses on revaluations of fixed assetsfor the Charity’s own use

-- - -- -- --

Net movment in funds 30,491 (4,121) (8,460) 17,910 97,088

Fund balances at 1st April 2009 As restated 1,041,486 110,697 564,537 1,716,720 1,619,632

FUND BALANCES AT 31st MARCH 2010 1,071,977 106,576 556,077 1,734,630 1,716,720

Statement of Financial Activites

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All incoming resources and resources arise from continuing activities.

The full financial statements have been audited by Sheen Stickland LLP, and a unqualified audit opinion given.The full financial statements can be viewed at our registered office.

For The Year To 31st March 2010

£ £ £ £FIXED ASSETS 860,351 892,089 832,398 892,089

CURRENT ASSETS

Stock 38,494 25,545 - 25,545

Debtors and Prepayments 288,378 383,411 898,8297,800 383,411

Cash at Bank and in Hand 926,292 947,825 898,515 947,825

1,253,164 1,356,781 1,196,315 1,356,781

LIABILITIES: Amounts falling due within one year

Creditors and Accruals 247,023 288,818 238,360 288,818

Deferred Income 48,595 158,504 23,595 158,504

NET CURRENT ASSETS 957,546 909,459 934,360 909,459

TOTAL ASSETS LESS CURRENT LIABILITIES 1,817,897 1,801,548 1,766,758 1,801,548

LIABILITIES: Amounts falling due after more than one year

Deferred Income 83,267 84,828 83,267 84,828

TOTAL NET ASSETS 1,734,630 1,716,720 1,683,491 1,716,720

FUNDS

PERMANENT ENDOWMENT 556,077 564,537 556,077 564,537

RESTRICTED 106,576 110,697 79,595 110,697

UNRESTRICTED

Designated reserves 784,392 771,140 760,234 771,140

General Infrasture reserve 239,985 217,546 239,985 217,546

Revaluation reserve 47,600 52,800 47,600 52,800

TOTAL FUNDS 1,734,630 1,716,720 1,683,491 1,716,720

20102010 2009 2009Balance SheetAs at 31st March 2010

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Group Group Charity Charity

Services and contactsChief Executive’s Office: Richard Barritt 023 8020 8901 (PA direct line) rbarritt@solentmind.org.uk

Advocacy and Home Based Support: Michelle Curtice 023 8020 8945 mcurtice@solentmind.org.uk Finance and IT: Neil Nevans 023 8020 8930 nevans@solentmind.org.uk

Italk (IAPT Services):Di Kitson 023 8038 3920dkitson@solentmind.org.uk

Business Development andCommunications:Mary Wishart023 8020 8946mwishart@solentmind.org.uk

Employment:Elizabeth White Ripley023 8020 8943ewhiteripley@solentmind.org.uk

Human Resources:Debbie Prince023 8020 8941dprince@solentmind.org.uk

Social Inclusion:Glenda Munoz-Cano023 8022 2394gmunoz@solentmind.org.uk

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Solent Mind

Company number: 4004500

Charity Registered

Number: 1081116

Registered Office:

54 Henstead Road

Southampton

SO15 2DD

Telephone: 023 8033 4977

Fax: 023 8020 8902

E mail: info@solentmind.org.ukBankers: Unity Trust Bank, 9 BrindleyplaceBirmingham, B1 2HB

Solicitors: Bernard Chill and Axtell, 24 The Avenue,Southampton, SO17 1XL

Blake Lapthorn, Harbour Court,Compass Road, North HarbourPortsmouth, PO6 4ST

Auditors: Sheen Stickland, 7 East PallantChichester, West Sussex, PO19 1TR

www.solentmind.org.uk

Beth Taylor (Chair) Robert Clark (Vice Chair) Dr Mich Page Helen DabellRos Cassy Dr Ruth Pullen Dr Paul Courtney

Directors of the Companyduring the year ended 31st March 2010

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