FOCUS TRAINING: ISSUING AND REISSUING

FOOD BENEFITSOCTOBER 2018

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FOOD BENEFIT REDESIGN

FOCUS RELEASE 6.2

COMING NOVEMBER 14, 2018

Food Package Change

Previous Purchase

Like Food Items

Bundling

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“Protecting” food items

Scenario 1

• Family has not purchased any milk

• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk

Scenario 2

• Family has purchased 2.75 gallons of milk

• Reissue = 1 pound of cheese, 1 quart of yogurt, 1.75 gallons of milk

Scenario 3

• Family has purchased 4.75 gallons of milk

• Reissue = 1 pound of cheese

What Does Bundling Look Like?Example: Pregnant woman. Previously received 5.5 gallons of milk. Now requesting cheese and yogurt.

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Walk Through of Food Benefit Panel

Changes to FB Screen

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Actual Food Package QuantityAggregated family quantity from FP

Returned FormulaReturns since last reissue

CBC QuantityBalance corrections

Purchased QuantityFP issued – current balance = PQ

Current BalanceFrom EBT host

Quantity to be IssuedWhat will be added when benefits issued

Economic Unit Balance-to-Issue Pop-UpInformation provided within this screen

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Economic Unit Balance-to-Issue Pop-Up

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Twins receiving Similac Advance. One baby now changing to Similac Soy Isomil.

QUESTIONS?FOCUS RELEASE 6.2

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TAILORING FOOD PACKAGES

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Creating New Food Packages

Best practice: If change is not critical, set the effective date for the first of next month

Use modelsAdd/remove

rows

Editing Food Packages

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Ensure correct items selected before issuing

Check your work

Pregnant to EBF

Effective Date: Today and override if

necessary

Pregnant to NBF

Effective Date: Next month

EBF to Pregnant

Effective Date: Depends

Infant to Child

Effective Date: Depends

Participant Category Change and New

Food Packages

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1. Return formula

3. Check your work

4. Issue benefits2. Create a new

food package

Returned Formula

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• 1 Year Olds

• Whole milk unless Risk 115 present (high weight for length, birth to <24 months)

• 2+ Year Olds

• Whole milk can only be given if WIC is providing formula

• Cannot be provided solely for the purpose of enhancing nutrient intake or managing body weight without an underlying medical condition

• Specialty Milks

• Not available under the “all authorized” category

Milk for Children

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PRORATION

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Max formula at

current proration

Purchased quantity

Amount to be issued

Formula Reissuance

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New Issuance• Allows benefits to be reissued at original issuance level

(full, 2/3, 1/3)

• Breastfeeding status changes, formula changes

Reissuance

Proration Override and Reissue to Original

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• Allows a full package to be provided

• Clinic errors, clinic schedule changes, participant illness, provisional certifications, special nutritional needs

FOSTER CARE

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Losing Family

Biological

• Navigate to food benefits and select “Adjust Benefits”

• Uncheck current and future months for any participants who will be leaving the household

• Re-issue benefits

• Do not deactivate the eWIC card

• Mark child as foster

• Assign their own eWIC card

• System does not take previous issuances into account

• System does not take previous purchases into account

Receiving Family

Foster

Biological Family Foster Family

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Moves with card

• Continue to use that card

Moves with or without card

• Change PIN

• Benefits/issuance history will automatically transfer

Moves without card

• Deactivate old card

• Set up new card

Foster Family A Foster Family B

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Remain in same household

Adopted by foster parent

• Deactivate foster child’s PAN

• Mark the child “No Longer Foster”

• If family does not have an active eWIC card, assign one

• Issue benefits at current pro-ration amount

• If purchases had been made while the child was still in foster care, call the State Office for an Account Balance Correction to remove those items or tailor the total amount for the month on the EUBI pop-up

• Retrieve the child

• Deactivate foster child’s PAN

• Mark the child “No Longer Foster”

• If family does not have an active eWIC card, assign one

• Issue benefits at current pro-ration amount

• Only call the State Office for an Account Balance Correction if the biological family reports they received benefits redeemed with the child’s eWIC card

Move to new household

Return to biological family or adopted by someone other than foster parent

Foster Family Biological or Adoptive Family

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OTHER COMMON PROBLEMS WITH

ISSUING BENEFITS

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