Please join us at the beautiful Hyatt Regency Coconut Point Resort & Spa!

Enjoy the amenities of a wonderful Coconut Point area while connecting with your fellow Dairy Queen owners and families. There will be ample time to discuss current successes and challenges facing today’s busy operators as well as opportunities to learn about your family of DQOC Suppliers and Distributors.

The program is filled with dynamic speakers who will send you home with practical take-aways to improving your business. Dennis Snow, with his twenty years with Walt Disney World Companies, and DQ franchisees Kevin Allen and Andy Allen, will share their insight into customer service excellence. Scott Korzenowski, Dady and Gardner, and Harris Cooper, Executive Consultant, will be back with their ever insightful knowledge on franchise agreements and relationships with the franchisor. Executive Director, Josh Schmieg and Director of Purchasing, Jason Dilly will provide an update on DQOA and DQOC.

We look forward to seeing you in sunny Florida!

 

 

TheHyattRegencyCoconutPointResort&Spaissituatedon26acresalongtheGulfofMexicobetweenNaplesandFt.Myers.Youwillenjoythemagni icentPalmtrees,lushgardens,5,000squarefootlagoonpool,140footwaterslideand18‐holeRaymondFloyddesignedchampiongolfcourse.

GuestroomshaveacontemporaryFloridianfeelwithallthecomfortsincludingHyatt’sGrandBed.EachroomhasabeautifulviewofthenatureofsouthwestFlorida.

5001CoconutRoad,BonitaSprings,FL(239)444‐1234,coconutpoint.hyatt.comRate: $149plustaxes,pernight single/double/triple/quad ResortFeeWaivedCheckin4PM.Complimentaryparking.Reservations:(888)421‐1442OnlineReservations:scanthecodebeloworvisithttps://resweb.passkey.com/go/DQOADQOC2015

Friday, November 20 5-6 PM Registration

6-7:30 PM Welcome Cocktail Reception with Light Dinner

Saturday, November 21 8:30 AM DQOA Celebration Breakfast

Welcome Program

Putting the WOW in Your Customer Service Dennis Snow’s customer service abilities were developed with over 20 years’ experience with Walt Disney World Companies. World class customer service is not simply a matter of smiling employees who say “please” and “thank you”. Elevate your Customer service from ordinary to WOW extraordinary!

Exceeding Expectations – Making it Work for You by Kevin Allen and Andy Allen, DQ franchisees Father and son duo, Kevin and Andy Allen, have worked diligently to make great customer service their favorable difference in their stores. Beyond managing the menu, staff training and day to day operations, they will share practical ways that impacted both their customers as well as their employees.

11 AM-1 PM Lunch with DQOC Suppliers

Afternoon Time on your own

6 PM Dinner

Sunday, November 22 9 AM Breakfast and Program

The Franchise Agreement and Planning for Your Future by Scott Korzenowski, Dady & Gardner

12 Noon Optional Crown Select Golf Tournament

Afternoon/ Evening Time on your own

(See Group Tour Options - Based on Availability)

Monday, November 23 8-10:30 AM Breakfast and Program

Josh Schmieg, Executive Director, will provide an update on the current landscape and exciting future of the DQOA. This will be followed with a growth report on the DQOC supply chain by Jason Dilly, Director of Purchasing.

DQOA and DQOC Annual Meetings

Late Morning/ Afternoon Time on your own

6 PM Crown Select Caribbean Party

Tuesday, November 24 Departures

Sco  Korzenowski 

Dennis Snow 

Andy Allen and Kevin Allen 

 

 

 

     

Free Rock Climbing Wall and Bicycle Use Kayak Rentals and Tours 19th Hold Chipping Challenge and Putt-Putt Nightly Fire Pit, Marshmallow Roasting Big Hickory Island, a secluded beach on the Gulf of Mexico Dolphin Watch Eco-tours and Sunset Cruises www.allwaterexcursions.com ...where the fun never sets! And much more!

Bring your families and enjoy all of the unique things to do in Florida. Perhaps enjoy an airboat ride through the everglades and see alligators in their natural environment. Maybe a round of golf or a sight-seeing cruise to see dolphins or to go shelling on the many miles of beautiful beaches. The Naples Zoo, backwater fishing, mini golf or the Imaginarium might be on your list. Of course lots of shopping opportunities exist including the famous designer 5th Avenue in Naples, Coconut Point Shoppes just two miles from the hotel, well known Miromar Outlet with endless shops and the new Mercato area. And do not forget the Outdoor World Bass Pro Shop with its 19,000 gallon fresh water aquarium and 12,000 gallon salt water display. Everything for the outdoor enthusiast. A great time to get a start on your holiday shopping list!

Big Hickory Island Beach 

Other Tours/Activities: www.naples-florida.com, www.visitflorida.com (enter Bonita Springs or Naples), www.floridafringetourism.com.

Shop, Dine: Miromar Outlet: www.miromaroutlets.com (Miromar VIP Savings Brochure for convention registrants)

Coconut Point Mall: www.simon.com/mall/coconut-point 5th Avenue South: www.fifthavenuesouth.com www.gr8food.net

Airboat Tours: Here are a few of the many operators: Jungle Erv's Airboat Tours: jungleervairboatworld.com, (877) 695-2820 Totch's Airboat Tours: airboateverglades.com, (866) 626-2833 Wooten's Airboat Tours: wootenseverglades.com, (888) 734-8059

Bass Pro Shops, Outdoor World: basspro.com, (239) 461-7800 Children's Museum of Naples: cmon.org, (239) 514-0084 Imaginarium Science Center: www.i-sci.org, (239) 321-7420 Naples Zoo at Caribbean Gardens: www.napleszoo.org, (239) 262-5409 Soaring Eagle Zipline: www.shellfactory.com, (239) 995-2141

Camp Coconut is an active program exclusively for Hyatt guests ages 3-12. Activities focus on the flora, fauna and culture of this unique part of the Sunshine State...and FUN!

Full Day: 9 AM to 4 PM $95 Half Day: 9 AM to 1 PM with Lunch $65 1 PM to 4 PM no Lunch $55 Evening: 6 PM to 10 PM with Dinner $65 (Friday and Saturday nights)

Camp sessions subject to change. Space fills quickly, reservations are highly recommended. Toddlers must be fully toilet-trained to participate. All Camp Coconut adventures are led by trained counselors.

Children will spend days experiencing new things, like going on a shark tooth hunt, enjoying contests in the pools, water balloon toss, looking for dolphins, wall climbing, roasting s'mores, slide races, arts and crafts and so much more.

For more information about Hyatt's activities or Camp Coconut, go to www.coconutpoint.hyatt.com, click Activities.

 

      

If you prefer to do something with a group, on Sunday, November 22 Naples Transportation & Tours will be offering the options below. All tour options last 4 hours.

To register for a tour scan the code below or go to: https://fs30.formsite.com/nttdmc/DQOA-Tours/index.html

For questions call: Naples Transportation & Tours: (239) 262-7300 ask for the DQOA Group. • Transportation Provided • Minimum/Maximum participant levels exist • Price includes service/gratuity and tax

Option 1: Everglades Excursions, Exclusive AAA-Approved, $124.74 per person: This Eco-Tour allows guests to experience the fascination and mystique of one of the most beautifully diverse areas in the world—The Everglades. Journey into Nature's secretly preserved wilderness made up of 1.2 million acres of grasslands and hardwood hammocks aboard one of our Safari airboats. Watch the alligators as they lay in the warm sun or manatees as they raise their elusive heads out of the water.

Option 2: Naples Segway Tours, $112.14 per person: Think you’ve done and seen most everything in Naples? Well, think again! See the natural beauty and learn the history of Old Naples on the newest, hippest and most innovative personal transporter. Segways are easy, safe and more fun than you can imagine! (Must be 16 years old.)

Option 3: Edison Ford Winter Estates, $94.80 per person: Take a “Tour through History” at the famous Edison-Ford Winter Estates. The 14-acre riverfront Winter Estate includes the original furnishings and architecture, reminiscent of a bygone era. Explore the laboratory where Edison spent many long hours on his creative inventions, or indulge your senses in the botanical gardens featuring more than a thousand varieties of rare and exotic vegetation. (Behind the Scenes = tour 20 min/20 max.)

Option 4: Everglades Guided Cycling Tour, $137.34 per person: Our Everglades Guided Cycling Tours provide a unique opportunity for people to observe and enjoy the Everglades in its natural state. It requires close inspection and rewards those who take the time to observe and explore its natural treasure. Traveling by bicycle allows the freedom to enter this subtropical paradise of cypress swamps, freshwater marshes, wet and dry prairies, and rare tropical hardwood hammocks.

Option 5: Sporting Clays, $130.41 per person: Port of the Islands Gun Club has been Southwest Florida's premiere Trap, Skeet, and Sporting Clays shooting club. Situated on 68 plus acres and surrounded by the Everglades National Park. Port of The Island Gun Club offers Trap, Skeet, Five Stand Sporting Clays, and a fully automated 15 Station Sporting Clays course.

Register Early and Reserve Your Spot - SPACE IS LIMITED

Questions: Naples Transportation & Tours (239) 262-7300

 

 

Fees per person:

Member $495

Platinum Member $475

Early Bird* $475

Non-member $560

**Child (ages 4-12) until 10/16 $200**

**Child (ages 4-12) after 10/16 $265**

*Early Bird Rate: Postmarked or received by 7/15/15

**All children must be preregistered to take advantage of pricing. Package includes Camp Coconut 6 PM-10 PM Monday, November 23 during the Crown Select Caribbean Party. Please indicate on the registration form if you want to take advantage of Camp Coconut on November 23. Children 3 and under are free if preregistered.

Package Includes:

All Programs and Speakers Welcome Cocktail Reception with light Dinner 3 Full Breakfasts Lunch with Suppliers Buffet Dinner Crown Select Caribbean Party  

 

Airport Rental Car Center: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty. The Rental Car Service Center is located on the ground level of the parking garage. Other offsite companies available.

Taxi: Approximately $35-43 one way.

Prearranged Transportation: Register with NT&T online: Scan the code or go to https://fs30.formsite.com/nttdmc/DQOA/index.html

One way fees: Sedan $60* SUV $85* Van $125* *plus 24% service/fees

Questions contact: Naples Transportation & Tours (239) 262-7300

Sunday, November 22 at 12 Noon Raptor Bay Golf Club

Designed by golf legend, Raymond Floyd, the Raptor Bay course is surrounded by the beauty of nature and has earned the Audubon International status. This tournament quality course gives every player an enjoyable challenge.

All levels are welcomed. We will play a scramble format.

$130 per person, includes green fees, cart, practice range and boxed lunch.

$60 Club Rental, includes 2 sleeves of balls.

1. Make hotel reservations by calling the Hyatt Regency Coconut Point Resort & Spa at (888) 421-1442. Identify yourself as a member of the Dairy Queen Group to get our group rate. Please request a confirmation when making your reservation. Make your room reservation early. Rooms available on a first come basis. Your credit card will be charged for one night of your reservation.

2. Complete the enclosed registration form or register online at www.DQOA-DQOC.COM. You may fax or mail your registration form and payment to the DQOA Convention Desk. Please call the DQOA office to confirm receipt (952) 556-5511. A confirmation of your registration and any additional information that you will need will be sent to the address you provide prior to the convention.

3. Make your travel arrangements. Contact Bobbie at Carrousel Travel (800) 800-6508. Travel through Carrousel earns DQOC Dividends. Or make your own arrangements through your preferred travel agency.

4. On Friday, November 20 go to the DQOA Convention Registration Area from 5 PM to 6 PM to pick up your convention materials.

Primary Contact Name: __________________________________________  Email: _____________________________________________ 

Address, City, State  Zip: _______________________________________________________________________________________________ 

Phone:  C) _________________________________   O) _________________________________   F) _________________________________ 

H) _______________________________ IDQ Store #(s): ________________________ DQOA Member #(s) ____________________________ 

Office Use 

*Call to check availability a er October 16, 2015. Cancella ons: All cancella ons a er October 16, 2015 will be subject to a $50 cancella on fee per person. 

No refunds a er November 2, 2015. Credit Card # 

Print Cardholder's Name 

Cardholder's Signature 

Online payment at www.dqoa‐dqoc.com 

Checks payable to DQOA Conven on Fund 

□ Visa  □ MasterCard  □ Amex  □ Discover     Expira on Date: ________ 

_________________________________________________________ 

_________________________________________________________ 

_________________________________________________________ 

Guest First and Last Names (list ALL a endees) Indicate if DQ Owner, family

member, manager or staff 12 or under,

indicate Birthdate Golf Handicap

Club Rental Right / Le

1) Name:             

2) Name:             

3) Name:             

4) Name:             

5) Name:         

6) Name:         

Arrival 

Departure 

    Airline: ___________________________       Flight #: ____________ 

    Airline: ___________________________       Flight #: ____________ 

Time: ________________ 

Time: ________________ 

Date: _______________  

Date: _______________  

If you are not staying at the Hya  Regency Coconut Point Resort please indicate where you will be staying and cell phone or local phone 

number where you can be reached. _________________________________________________________________________________ 

Registra on and Golf Fees (Cost per A endee) Number of A endees Total

Member Rate:                   $495 Adult                _____ x $495   

Pla num Member Rate:  $475 Adult                _____ x $475   

Early Bird Rate:                  $475 Adult postmarked or received by 7/15/15                _____ x $475   

Non‐member Rate:           $560 Adult                _____ x $560   

**Child Rate un l 10/16:     $200 Age 4‐12 (3 and under free if preregistered)                _____ x $200   

Golf:                   $130                _____ x $130   

Club Rental:      $60 (includes 2 sleeves of balls )                _____ x $60   

Total Event Payment Enclosed    * 

**Child Rate a er 10/16:     $265 Age 4‐12 (3 and under free if preregistered)                _____ x $265   

□ Yes, my child(ren) will be par cipa ng in the 11/23 Camp Coconut evening program                _____ x $0   

Send registration and payment to DQOA Convention Desk | 1719 Lake Drive West

Chanhassen, MN 55317 (952) 556-5511 | Fax (952) 556-5522

Register online: www.DQOA-DQOC.com

**All Children must be preregistered to take advantage of pricing. Children 3 and under are free if preregistered.