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FLIK International at “R”HQ proudly introduces
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Available here:https://toysrus.catertrax.com/
Table of Contents
• How to:– Create an Account Page 3– Make a Selection Page 5– Confirm an Order Page 9– Request Changes to your Order Page 15
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How to Create an Account• On the Home
page, locate the “Customer Login” box
• Click on the “Click Here” link, next to “Need an Account?”
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How to Create an Account cont’d• Enter the requested
information in the “New Customers” section on the right side of the page
• When you are finished, click “Continue”
Please note: Now that you are registered, you can log into your account from the CaterTrax home page using your last name and password.
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How to Make a Selection• After creating or
logging into your account, you will be brought to your “My Account” page
• To begin the ordering process, click on “Create New Order”
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How to Make a Selection cont’d• You will
immediately be brought to the online menu
• Select a menu category, for example, “Morning Start”
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How to Make a Selection cont’d• After selecting a
menu category, scroll down the page to view all the meal options
• When you have found the option you want to order, click on “View Details”
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How to Make a Selection cont’d• On this page,
please enter the number of expected guests at your “R”HQ event
• If applicable, select available options
• Please enter any special instructions in the “Special Instructions” box
8• When you are finished, click “Order”
How to Confirm an OrderStep 1:
• After you select your menu, you will be brought to Step 1 of the check-out process.
• Review your order and make sure everything is correct.
– If it is, click “Continue”
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– If you need to change your order, either click on “Add More” or simply click on one of the category buttons.
How to Confirm an Order cont’dStep 2:
• Select the date for your event– Any dates highlighted in red indicate the date
is unavailable and that catering services cannot be confirmed
• FLIK International requires at least a one day notice on catering needs
– Any dates highlighted in yellow indicate you will need to contact FLIK International at [email protected] to confirm your order, but you will be able to place your order
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How to Confirm an Order cont’dStep 2 cont’d:
• Once an available date has been selected, select enter your “Delivery / Pick-up Method” and fill in the required information
• When you are finished, click “Continue”
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How to Confirm an Order cont’dStep 3:• Review your order
to make sure everything is correct– If you need to
make any changes, click on “Step 1” or “Step 2” at the top of the page
• If changes are not necessary, click “Continue>>”
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How to Confirm an Order cont’dStep 4:• Select your
method for payment and fill in the requested information
• When you are finished, click “Process This Order”
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Please note: A copy of your invoice will appear on the screen, which you can print. You will also receive a copy of the invoice in your e-mail.
How to Confirm an Order cont’d• After your order has been placed, you will
receive an e-mail that contains details of your order and instructions on how to finalize it
• Click on “Confirm Order” at the top of the e-mail
• There are also links to:– Request changes– Print your invoice
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How to Request Changes to Your Order
• There are 2 ways to request changes to your order:– Method 1
• Click the “Request Changes” link in your confirmation e-mail
– Method 2• Log into your CaterTrax account• Click “Manage Orders”• Click “Track Order”
• Both methods will bring you to the “Change/Update Request Form.” After making the necessary changes, click “Send Change/Update Request.” – The Catering Department will contact you via e-
mail to confirm changes to your order.
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