Flash Eurobarometer 399 · FLASH EUROBAROMETER 399 “The electronic customs implementation in the EU” 6 The business demographics profile of companies that imported/exported in

Flash Eurobarometer 399

THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU

REPORT

Fieldwork: April-May 2014

Publication: October 2014

This survey has been requested by the European Commission, Directorate-General for Taxation

and Customs Union and co-ordinated by Directorate-General for Communication.

This document does not represent the point of view of the European Commission. The interpretations and opinions contained in it are solely those of the authors.

Flash Eurobarometer 399 - TNS Political & Social

Flash Eurobarometer 399

The electronic customs implementation in the EU

Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Taxation and

Customs Union

Survey co-ordinated by the European Commission, Directorate-General for Communication

(DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit)

Project title

Flash Eurobarometer 399 “The electronic customs implementation in the EU”

Linguistic Version EN

Catalogue Number KP-01-14-314-EN-N

ISBN 978-92-79-36777-9

DOI 10.2778/34317

© European Union, 2014

FLASH EUROBAROMETER 399 “The electronic customs implementation in the EU”

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TABLE OF CONTENTS

INTRODUCTION .................................................................................................. 3

KEY FINDINGS .................................................................................................... 5

I. THE IMPACT OF THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES ...................................................................................................... 7

1.1. The general impact of the introduction of electronic customs procedures ................................................................................................... 7

1.2. Evolution of electronic customs procedures over the last 5 years ....... 9

1.3. The investments required for the introduction of electronic customs procedures ................................................................................................. 15

II. VIEWS OF COMPANIES HANDLING CUSTOMS PROCEDURES INTERNALLY .. 18

2.1. The use of a single IT interface vs. several IT interfaces .................. 18

2.2. Ease of carrying out customs procedures .......................................... 20

2.3. Frequency of experiencing difficulties when dealing with customs procedures ................................................................................................. 27

2.4. The impact of costs and time delays on the decision to choose points of entry or exit ........................................................................................... 32

III. VIEWS OF COMPANIES THAT OUTSOURCE CUSTOMS PROCEDURES ............ 36

3.1. Reasons for outsourcing customs procedures ................................... 36

3.2. Location of outsourcing providers ..................................................... 40

3.3. Ease of completing different operations related to customs procedures 42

3.4. Frequency of experiencing difficulties when handling customs procedures ................................................................................................. 45

3.5. The impact of costs and time delays on choice of points of entry or exit 48

IV. DID THE INTRODUCTION OF ELECTRONIC CUSTOMS PROCEDURES HAVE A POSITIVE IMPACT ON THE COMPANY’S ACTIVITY? .......................................... 52


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V. THE BUSINESS PROFILE OF COMPANIES THAT IMPORTED/EXPORTED IN 2013 ................................................................................................................. 57

5.1. Staff numbers ................................................................................... 57

5.2. Company turnover in 2013 ................................................................ 58

5.3. Company types .................................................................................. 60

5.4. Location of the company and its affiliates ......................................... 63

VI. HOW DO COMPANIES IMPORT? .................................................................. 65

6.1. Geographical areas from which companies import ............................ 65

6.2. Countries in which the company makes import declarations ............. 69

6.3. Points of entry used .......................................................................... 71

6.4. Type of customers for imported goods and services .......................... 74

6.5. Responsibility for customs procedures in the company ..................... 76

6.6. Frequency with which customs procedures are carried out ............... 78

VII. HOW DO COMPANIES EXPORT? ............................................................ 80

7.1. Geographical areas to which companies export ................................ 80

7.2. Countries used as points of exit from the EU ..................................... 84

7.3. Responsibility for customs procedures in the company ..................... 86

7.4. Frequency with which companies carry out customs procedures ...... 88

ANNEXES

Technical specifications Questionnaire Tables


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INTRODUCTION

The electronic customs project initiated by the European Commission aims to replace paper format customs procedures with an EU-wide electronic system, thus creating a more efficient and modern customs environment. The project's dual objective is to enhance security at the EU's external borders and to facilitate trade. It should therefore benefit both businesses and citizens.

Electronic customs is a major development for the EU's Customs Union. The Customs Union is one of the pillars of the European Union and is at the heart of the internal market. The Commission considers that, with simplified customs legislation, streamlined customs processes and procedures and convergence of IT systems, traders would save money and time in their business transactions with customs. This would enhance the competitiveness of European businesses and thereby advance the main goals of the EU strategy for growth and jobs. In addition, these changes would improve safety and security checks, which would benefit all citizens.

In 2003, the Commission endorsed plans to move towards a paperless environment for customs and trade. It subsequently enacted a Multi-Annual Strategic Plan designed to deliver a European electronic environment, consistent with the operational and legislative projects and developments already scheduled or under way in the areas of customs and indirect taxation.

In line with this strategy, Member States have been steadily introducing electronic systems in order to simplify their customs operations and make them interoperable with those of other EU Members. This report aims to evaluate the progress of the transition from a paper-based to an electronic system in the 17 countries covered by the survey.

This survey was carried out by TNS Political & Social network in 17 Member States of the European Union: Belgium, Bulgaria, Denmark, Germany, Estonia, Greece, Spain, France, Italy, Latvia, Lithuania, the Netherlands, Poland, Portugal, Romania, Sweden and the United Kingdom, between 16 April and 9 May 2014. Respondents responsible for customs compliance or customs operations in 2803 companies who imported from or exported to countries outside the EU in 2013 were interviewed via telephone (landline and mobile phone) in their mother tongue on behalf of the European Commission, Directorate-General for Taxation and Customs Union. The methodology used is that of Eurobarometer surveys as carried out by the Directorate-General for Communication (“Strategy, Corporate Communication Actions and Eurobarometer” Unit)1.. A technical note on the manner in which interviews were conducted by the Institutes within the TNS Political & Social network is appended as an annex to this report. Also included are the interview methods and confidence intervals2.

1 http://ec.europa.eu/public_opinion/index_en.htm 2 The results tables are included in the annex. It should be noted that the total of the percentages in the tables of this report may exceed 100% when the respondent could give several answers to the question.


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Note: In this report, countries are referred to by their official abbreviation. The abbreviations used in this report correspond to:

ABBREVIATIONS BE Belgium LV Latvia BG Bulgaria LT Lithuania DK Denmark NL The Netherlands DE Germany PL Poland EE Estonia PT Portugal EL Greece RO Romania ES Spain SE Sweden FR France UK The United Kingdom IT Italy

* * * * *

We wish to thank the people who have given their time to take part in this survey. Without their active participation, this study would not have been possible.


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KEY FINDINGS

The impact of the introduction of electronic customs procedures

Three-quarters of respondents say that the introduction of electronic customs had a positive impact on their company. Only 3% say the impact was negative.

Nearly four in ten respondents think that the costs related to customs operations have increased, while over a third think they have stayed the same.

Over a fifth of respondents say that the transition from paper to electronic customs procedures has required investments for training staff (23%) and IT (21%).

Views of companies dealing with customs procedures internally

A majority of companies use a single IT interface when handling customs procedures.

Nearly half the respondents face difficulties in predicting the length of the customs clearance process, either often or from time to time.

But only a fifth experience problems working with an IT interface that is not easy to use.

Only three in ten respondents whose companies do not outsource customs procedures say that customs costs and time delays influence their decision to choose certain points of entry or exit.

Views of companies who outsource customs procedures

Nearly half of companies that outsource customs procedures do so because their staff does not have the required expertise to comply with the procedures.

Nearly all companies that outsource use a company in the same Member State, though 10% use an outsourcing company in the Member State that is their main point of entry/exit.

However, less than half of respondents think that complying with control, enquiries and audits is easy.

Over a third of respondents say that they often or sometimes have difficulties in predicting the length of the customs clearance process.

Over a third of respondents whose companies do outsource say that customs costs and time delays influence the decision to choose certain points of entry or exit

Did the introduction of electronic customs procedures have a positive impact on the company’s activity?

A majority of respondents agree that the transition to an electronic system simplified customs procedures, but only 8% say it helped their company to lower the cost of its products.


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The business demographics profile of companies that imported/exported in 2013

53% of import companies, and 55% of export companies, have 10-49 employees. 29% of both types of company turned over 2 million to 10 million euros - the

most common level of turnover. 47% of importers are manufacturers, compared with 58% of exporters. Almost all importers and exporters have their company premises in the

respondent’s own country. Less than a fifth have premises in another EU country, or outside the EU.

How do companies import?

Six out of ten companies imported from China in 2013 - making it the most common source of imports.

Over 50% of companies in all but four countries imported from China, the exceptions being Estonia, Romania, Bulgaria and Latvia.

While 88% of companies make import declarations in their own country, 16% make them in another EU country.

Over three-quarters of companies used seaports as points of entry; 61% used airports; and 43% used land borders.

A majority of importers bring in goods for their own company or affiliates. Four in ten importers say that an in-house staff member is in charge of customs

procedures; a third say this is partly the responsibility of an outside company; and a quarter say it is wholly the responsibility of an outside company.

A majority of importing companies carry out customs procedures several times a month.

How do companies export?

Six in ten respondents say that their company exported to Russia or other European countries outside the EU in 2013. Over 50% of respondents in all but four Member States did this, the exceptions being Portugal, Romania, Spain and France.

While almost all companies use their own country as a point of exit when exporting goods, over a quarter use another EU country.

Four in ten exporters say that an in-house staff member is in charge of customs procedures; a third say this is partly the responsibility of an outside company; and a fifth say customs operations are entirely in the hands of an outside company.

Half of exporting companies carry out customs procedures several times a month.


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I. THE IMPACT OF THE INTRODUCTION OF ELECTRONIC

CUSTOMS PROCEDURES

1.1. The general impact of the introduction of electronic customs

procedures

- In all countries a majority of respondents think that the introduction of electronic customs procedures has been positive -

Three-quarters of respondents (75%) say that the introduction of electronic customs had a positive impact on their company. Of these, 23% say the impact was very positive, and 52% say it was rather positive. Only 3% say the impact was negative, although over a fifth of respondents (22%) were unable to give an answer.

Base: Total number of respondents (N=2803)

In all countries, over 50% of respondents say that introducing electronic customs had a positive impact on their company. However, there is some variation in the level of agreement on this point. Over four in five respondents say the impact was positive in Poland (89%), Romania (84%), Germany (83%), Belgium (82%) and Greece (82%). But less than six in ten respondents say the same in Sweden (53%) and Denmark (59%).

The highest proportions of respondents who say that that introducing electronic customs had a negative impact on their company are in Germany (12%) and in Denmark (9%).

In 13 countries, at least a fifth of respondents ‘don’t know’ what the impact was. Respondents in Sweden (42%), Portugal (34%), Denmark (32%) and the UK (32%) are most likely to give this answer.


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The business demographic data show that respondents whose companies handle customs procedures in-house are more likely to say that the impact of electronic customs was positive (83%) than those who delegate their customs procedures to another company (61%).

Respondents whose company turned over more than 50 million euros last year are most likely to say that the impact of electronic customs was positive (81%). Respondents whose company turned over less than 100,000 euros are the least likely to say this (67%).

The more frequently the respondent’s company conducts customs procedures, the more likely they are to think that the impact of electronic customs was positive: 86% of respondents whose company conducts customs procedures every day say this, versus just 44% whose company does so once a year or less.


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1.2. Evolution of electronic customs procedures over the last 5 years

- A majority of respondents think that costs related to customs operations

have increased over the last five years -

Respondents were then asked to consider the way in which various aspects of customs operations have evolved over the last five years.

Nearly four in ten respondents (37%) think that the costs related to customs operations have increased. Of these, three in ten (30%) say that the costs have increased slightly, while 7% say they have increased a lot. Over a third of respondents (35%) think that the costs related to customs operations have stayed the same. Just 9% say they have decreased, either slightly (7%) or a lot (2%). Almost a fifth (19%) say they don’t know whether the costs have increased or decreased.

Nearly half of respondents (48%) think that the frequency of controls has remained the same. A quarter (25%) think they have increased, either slightly (18%) or a lot (7%). One in ten (10%) say that the frequency of controls has decreased, either slightly (7%) or a lot (3%). 17% of respondents say they don’t know.

Half the respondents (50%) say that the frequency of enquiries and audits has remained the same. Almost a quarter (24%) think the frequency has increased, either slightly (18%) or a lot (6%). Just 8% say that the frequency of enquiries and audits has decreased, either slightly (6%) or a lot (2%). 18% of respondents say they don’t know.


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Finally, over four in ten respondents (43%) say that the time required to clear customs has remained the same over the last five years. Nearly a quarter (24%) say the time required has decreased, either slightly (17%) or a lot (7%). Just 16% say that the time required to clear customs has increased, either slightly (12%) or a lot (4%). 17% of respondents say they don’t know.


In six countries, a majority of respondents think that the costs related to customs operations have increased over the last five years, most strikingly in Belgium (50%), Spain (44%) and Italy (41%). Majorities also take this view in Portugal (38%), France (34%) and Estonia (33%). However, elsewhere a majority of respondents say that costs have remained the same, in particular in Sweden (57%), Latvia (50%), Romania (49%) and Greece (47%).

The highest proportion of respondents who think that the costs related to customs operations have decreased over the last five years can be observed in Lithuania, followed by Greece, the Netherlands and Portugal (all 14%).

A sizable minority of respondents in most countries say they don’t know, notably France (30%), Estonia (26%) and Italy (26%).


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Spain (40%) is the only country in which a net majority of respondents think that the frequency of controls has increased over the last five years, though relatively high numbers of respondents also take this view in Portugal (35%), the UK (32%) and Greece (32%). Everywhere else a majority of respondents say that the frequency is unchanged, notably in Sweden (63%), Romania (59%) and Bulgaria (56%).

Respondents in Latvia (30%) are most likely to think that the frequency of controls has decreased over the last five years, followed by Lithuania (21%) and Estonia (20%).

Over a fifth of respondents don’t know in France (27%), Estonia (26%), Denmark (25%) and Sweden (22%).



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In all countries, a majority of respondents say that the frequency of enquiries and audits has remained the same over the last five years. This view is most widespread in Sweden (63%), Latvia (61%) and Belgium (58%).

Respondents in Spain (31%), Italy (30%) and Greece (29%) are most likely to say that the frequency of enquiries and audits has increased over the last five years, while those Latvia (17%), Romania (17%) and Germany (16%) are most likely to report that the frequency of controls has decreased.

Over a third of respondents in Estonia (34%) answer ‘don’t know’, as do 28% in Bulgaria and 27% in France.


In five countries, a majority of respondents say that the time required to clear customs has decreased over the last five years: Poland (51%), Lithuania (50%), Latvia (48%), Romania (43%) and Estonia (42%). Elsewhere, a majority of respondents think the time required to clear customs has remained the same, most notably in the UK (58%) and Sweden (56%).

The highest proportion of respondents who say that the time required to clear customs has increased can be found in Germany (28%), followed by Denmark (21%) and the UK (21%). At least a fifth of respondents answer ‘don’t know’ in Portugal (31%), France (29%), Denmark (24%), Italy (23%) and the Netherlands (22%).


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According to the business demographic data, respondents whose companies have a relatively low turnover are more likely to say that the frequency of both controls and enquiries and audits has increased. For example, 43% of respondents whose company earns less than 100,000 euros say that the frequency of controls has increased, versus 23-27% of respondents who work for companies with larger turnovers.

Half of the respondents (50%) who work for an industrial company say that the costs related to customs operations have increased, as opposed to 37% of respondents whose companies operate in other sectors. Respondents in industrial companies (22%) are also the most likely to say that the time required to clear customs has increased; only 14-18% of respondents in other sectors say this. However, respondents whose companies operate in the services sector (30%) are the most likely to say that the frequency of controls has increased, while those in industry (22%) are the least likely to do so; those working for retail companies (27%) are the most likely to say that the frequency of enquiries and audits has increased, with those in manufacturing or services (both 20%) the least likely to say this.

Respondents whose companies conduct frequent customs procedures are more likely to report increases in all four cases. For example, 33% of respondents who work for companies conducting customs procedures every day say that the frequency of these controls has increased, as opposed to just 10% of respondents whose company does so once a year or less.


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1.3. The investments required for the introduction of electronic customs

procedures

- Investments to ease the introduction of electronic customs procedures were much more frequent in some countries than in others -

Over a fifth of respondents say that the transition from paper to electronic customs procedures has required investments for training staff (23%) or IT investments (21%). One in ten respondents (10%) says that the transition has also involved other types of investments.


Germany (54%) stands out with an exceptionally high proportion of respondents who say that their company’s transition from paper to electronic customs procedures required investments for training staff. Over a fifth of respondents say this in eight other countries, led by Belgium (33%) and the Netherlands (29%). However, in Greece only 7% of respondents say that their company’s transition from paper to electronic customs procedures required investments for training staff, and only 11% in Estonia and 13% in Spain say the same. In Lithuania (24%) and Denmark (19%), relatively high numbers of respondents say they don’t know.


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Germany (49%) again stands out in terms of IT investments, though at least three in ten respondents also say that their company did this in Lithuania and the Netherlands (both 31%). Latvia (6%) and Estonia (11%) have the lowest proportion of respondents whose companies made IT investments. As before, relatively large numbers of respondents were unable to answer in Lithuania (24%) and Denmark (18%).


Other types of investment that were required by the transition from paper to electronic customs procedures were most likely to be mentioned in Germany (21%), Belgium (17%) and Portugal (17%). In eight countries, fewer than one in ten respondents say that their company made other types of investments, with the lowest incidence in France and Romania (5%). Almost a quarter of respondents in Lithuania and Denmark (24%) answer ‘don’t know’.


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The business demographic data show that respondents in companies with a large turnover are the most likely to report that the transition required investments by their company. While 34% of respondents whose company turned over more than 50 million euros say their company made IT investments, only 9% of those whose company turned over 100,000 euros or less say the same thing. Similarly, 44% of respondents whose company turned over more than 50 million euros say their company made investments in training staff, as opposed to only 11% of those whose company turned over 100,000 to 500,000 euros.

Companies that conduct customs procedures every day were the most likely to have invested in training staff (46%) or in IT (49%), while those that conduct these operations once a year or less are the least likely to have made these investments (5% and 4% respectively).



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II. VIEWS OF COMPANIES HANDLING CUSTOMS PROCEDURES

INTERNALLY

2.1. The use of a single IT interface vs. several IT interfaces

- A majority of respondents say that their company uses a single IT interface for customs procedures -

A majority of respondents (56%) say that their company uses a single IT interface when handling customs procedures. Just 14% say that they use several IT interfaces. Three in ten respondents (30%) do not know how many IT interfaces their company uses.

Base: Companies that do not outsource customs procedures (N=2146)

At national level, over 50% of respondents say that their company uses a single IT interface in nine countries, led by Germany (80%), Estonia (75%) and Romania (69%). Spain (31%), Denmark (36%) and Poland (37%) have the lowest instance of this.

More than a fifth of respondents in three countries say that their company uses several IT interfaces: the UK (28%), Lithuania (25%) and Greece (21%).

In most countries, a relatively high proportion of respondents say they do not know how many IT interfaces their company uses during customs procedures. Indeed, this is the most common answer in Poland (53%), Spain (52%), Denmark (45%) and Latvia (45%).


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According to the business demographic data, exporters are more likely than importers (58% vs. 53%) to use a single IT interface for their customs procedures.

Respondents whose company handles customs procedures in-house (65%) are much more likely to say that they use a single IT interface than those in which responsibility for customs procedures is shared between a member of staff and another company (46%).

While 85% of respondents whose company turned over 100,000 euros or less say their company uses a single IT interface, this falls to 51% among those whose company turned over more than 50 million euros last year.

In terms of sectors, respondents in manufacturing companies (60%) are the most likely to say that their company uses a single IT interface, while those in industrial companies (49%) are the least likely to say so.


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2.2. Ease of carrying out customs procedures

Respondents were then asked to consider seven types of customs operations, and to say whether they find them easy or difficult to complete.

Customs procedures carried out by both import and export companies

Complying with controls, enquiries and audits is easy according to 55% of respondents; of these, 7% say this is very easy and 48% fairly easy. Over a fifth of respondents (22%) consider this aspect of customs operations to be difficult, while a similar number of respondents (23%) were unable to answer.

A majority of respondents (54%) also think that processing pre-arrival declarations is easy; of these, 9% find it very easy and 45% fairly easy. Only 8% of respondents consider this to be difficult, whereas nearly four out of ten respondents (38%) say they don’t know.

Submitting transit declarations is easy according to 53% of respondents; of these, 9% say it is very easy and 44% fairly easy. Just 8% regard this operation as difficult, while 39% answer ‘don’t know’.


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Over half of respondents in all but four countries say that complying with controls, enquiries and audits is easy. This view is most widely held in Greece (76%), Romania (69%) and the UK (67%). There are four countries where less than 50% of respondents find this process easy: Estonia (39%), Spain (44%), Sweden (48%) and Denmark (48%). Respondents are most likely to say that complying with controls, enquiries and audits is difficult in Spain (38%) and Belgium (32%) while they are most likely to answer ‘don’t know’ in Estonia (42%) and Denmark (39%).


Again, over half of respondents in all but four countries think that processing pre-arrival declarations is easy. Roughly three-quarters of respondents in Romania (75%) and Greece (74%) say this, as opposed to only 34% in the Netherlands and 40% in Lithuania. Respondents are most likely to say that this is difficult in Bulgaria and Belgium (both 18%). In four countries, ‘don’t know’ is the most common answer, namely Lithuania (57%), the Netherlands (55%), Denmark (48%) and Sweden (47%).


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Base: Companies that do not outsource the customs procedures (N=2146)

However, there are only 11 countries in which over 50% of respondents say that submitting transit declarations is easy. The proportion of respondents who say it is easy ranges from 69% in Spain and 67% in both the Netherlands and the UK, to just 30% in Sweden and 31% in Germany. Respondents are most likely to say that this is a difficult process in Belgium (21%) and Estonia (10%). In three countries, ‘don’t know’ is the most common answer: Germany (64%), Sweden (61%) and Lithuania (59%).


Note: The base for Estonia for Q4A is 26 respondents whose companies carry out customs procedures internally.


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Customs procedures carried out by import companies

76% of respondents whose companies are importers say that they find paying import charges easy, of whom 27% say it is very easy and 49% fairly easy. Only 6% say they find this difficult, while almost two in ten respondents (18%) could not answer.

Almost two-thirds of respondents (64%) say that submitting import declarations is easy, 13% saying this is a very easy process, and 51% saying it is fairly easy. One in ten (10%) say this is difficult, while 26% ‘don’t know’.

Just over half of respondents (54%) say that calculating import charges is an easy customs operation, of whom 12% say it is very easy, and 42% fairly easy. 18% find this difficult, while 28% are unable to answer.

Base: Companies that do not outsource customs procedures and are importers (N=1465)

More than six in ten respondents whose companies are importers say that paying import charges is an easy process. The highest proportion who say this can be found in Romania (91%), Belgium (89%) and Latvia (87%), while the lowest proportion can be found in Spain (63%), Denmark and Germany (both 67%). Respondents are most likely to say that this process is difficult in Bulgaria (17%), Greece (15%), Denmark (14%), and Portugal and Spain (both 13 %), and most likely to say they ‘don’t know’ in Germany (27%), France (26%), and Lithuania and Spain (both 24%).


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More than half of respondents in all countries think that submitting import declarations is easy, ranging from 89% in Estonia, 87% in Romania and 86% in Portugal to just 52% in France and 53% in both Denmark and Poland. They are most likely to say that this is difficult in Bulgaria (20%), Belgium (18%), and Latvia and Spain (both 16%). Relatively large numbers of respondents could not answer in Denmark and France (both 40%), Poland (34%) and the Netherlands (30%).

Base: Companies that do not outsource the customs procedures and are importers (N=1465)


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Finally, at least 50% of respondents in 14 countries describe calculating import charges as easy. The proportion of respondents who say it is easy ranges from 79% in Estonia and 76% in Lithuania to just 46% in Spain, and 47% in both France and Germany. Three in ten respondents in Belgium (31%) and Spain (30%) and over a fifth of respondents in the UK (22%) and Greece (21%) think that calculating import charges is difficult. More than three out of ten respondents are unable to answer in six countries: Denmark and Germany (both 39%), Poland (35%), France (34%), Sweden and the Netherlands (both 31%).


Note: The base for Estonia for Q4A is 19 respondents whose companies carry out customs procedures internally and are importers.

Customs procedures carried out by export companies

More than seven in ten respondents (73%) whose companies are exporters say that they find submitting export declarations easy, of whom 16% say it is very easy and 57% fairly easy. Just 9% say it is difficult, while nearly two in ten respondents (18%) ‘don’t know’.

Base: Companies that do not outsource customs procedures and are exporters (N=1791)


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At least six in ten respondents in all countries say that submitting export declarations is an easy process. Estonia, where all the respondents say that this is easy (100%), is followed by Lithuania (91%) and Romania (90%); the figure drops to 61% in Denmark and 60% in Sweden. 21% of respondents in Belgium and 17% in Sweden find submitting export declarations difficult. The ‘don’t know’ rate is again the highest in Denmark (32%).

Base: Companies that do not outsource customs procedures and are exporters (N=1791)

Note: The base for Estonia for Q4A is 22 respondents whose companies carry out customs procedures internally and are exporters.

The business demographic data show that in all cases, respondents whose companies employ someone in-house to take responsibility for customs procedures are more likely to say that the various customs operations are easy. Respondents who think the impact of electronic customs has been positive are also more likely to say that they find the various customs operations easy.

Respondents working in companies where customs procedures are carried out every day are also more likely to find these customs operations easy.


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Base for ‘Total’: Companies that do not outsource customs procedures (N=2146)

Base for ‘Import’: Companies that do not outsource customs procedures and are importers (N=1465)

Base for ‘Export’: Companies that do not outsource customs procedures and are exporters (N=1791)

2.3. Frequency of experiencing difficulties when dealing with customs

procedures

- Problems associated with customs procedures are fairly common in some countries but relatively rare in others -

Having considered the relative difficulty of various customs procedures, respondents were then asked whether they face a number of situations when carrying them out.

A sixth of respondents (17%) say that they often face difficulties in predicting the length of the customs clearance process. 29% of respondents experience these difficulties from time to time, 30% rarely, and 16% never.

One in ten respondents (11%) says they often experience unexpected delays caused by customs procedures. A third (34%) face unexpected delays from time to time, while 37% rarely do, and 14% say they never experience them.

Having to submit the same information more than once often happens to 15% of respondents, while a fifth (21%) experience this from time to time. 35% of respondents rarely face this, and 24% say they never do.


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Almost one in ten respondents (9%) has difficulties in providing the information required by authorities. A quarter of respondents (26%) face these difficulties from time to time, while 40% rarely do so, and 22% never do.

Finally, only 4% of respondents say they often have to work with an IT interface that is not easy to use, while 15% of respondents say that they have to do so from time to time, 31% do so rarely, and 27% never do. Nearly a quarter of respondents (23%) say they don’t know.


At the national level, the proportion of respondents who say they often experience difficulties predicting the length of customs clearance process ranges from 28% in Spain and 26% in Lithuania, to just 2% in Romania and 6% in both Bulgaria and the Netherlands. Over 50% of respondents in four countries face difficulties predicting the length of customs procedures either often or from time to time: Lithuania (61%), Italy (57%), Spain (53%) and France (51%). The highest proportion of respondents who rarely or never face these difficulties can be observed in Estonia (68%), followed by Germany (65%), and Sweden (62%).


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The proportion of respondents who say they often face unexpected delays caused by customs procedures ranges from 18% in both Portugal and Spain, to just 1% in Romania and 2% in Latvia. Over 50% of respondents in seven countries experience unexpected delays either often or from time to time: Belgium (60%), Italy (57%), Spain (54%), the UK (52%), Lithuania (52%), Portugal (51%), and Greece (50%). Respondents are most likely to rarely or never face these problems in Romania (79%), followed by Estonia (77%), and Germany (76%). In Romania, 44% of respondents never face unexpected delays caused by customs procedures, and nor do 31% in Bulgaria.



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The proportion of respondents who say that they often have to submit the same information more than once ranges from 20% in the UK and 19% in France, to just 3% in both Estonia and Romania. Respondents are most likely to have to do so in Belgium (49%) followed by France (43%), Italy (41%) and the UK (41%). They are likely to rarely or never to have to re-submit information in Germany (79%), Estonia (76%), and Romania (70%). In Estonia, 58% of respondents never have to do so, nor do 43% in Romania.


Again the highest proportion of respondents who say that they often have difficulties providing the information required by the authorities can be observed in Spain (18%), followed by Belgium (15%). Very few respondents in Lithuania and Romania (both 2%) experience this problem often. They are most likely to have difficulties providing this information often or from time to time in Belgium (48%), Lithuania (42%) and France (38%). Respondents in Estonia (79%) are most likely to have these difficulties either rarely or never, followed by Romania (71%) and Germany (70%). Respondents are most likely to never experience these issues in Estonia (43%) and Romania (42%).


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Relatively few respondents in all Member States say that they often have to work with an IT interface that is not easy to use (Spain, 8%, has the highest score). Respondents are most likely to have this problem often or from time to time in Lithuania (34%), Poland (26%) and Portugal (25%). Germany and Romania (both 75%) have the highest proportion of respondents who say that they rarely or never have to work with an IT interface that is not easy to use, while they are most likely to say they never have this issue in Romania (45%) and Bulgaria (44%).


The business demographic data show that service companies are more likely to experience difficulties when dealing with customs procedures than manufacturers, retailers or industrial companies.


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Companies that conduct customs procedures daily are much more likely to have experienced these difficulties than those who do so less often.


2.4. The impact of costs and time delays on the decision to choose points

of entry or exit

- A majority of respondents say that costs and time delays have no impact on their choice of entry or exit points -

Lastly, respondents from companies that do not outsource their customs procedures were asked to what extent differences in customs costs and time delays influence their decision to choose certain points of entry or exit.

One in ten respondents (9%) says that costs and time delays influence their decision very much, while a fifth (20%) say they influence them to some extent. A quarter (26%) say that these factors do not really influence their decision, and nearly four out of ten (38%) say that they do not influence them at all.


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In most countries, relatively few respondents say that costs and time delays greatly influence their decision to choose certain points of entry or exit, but they are most likely to do so in Greece (21%), Romania (19%), Portugal (16%) and Bulgaria (16%). Respondents in Spain (59%) are most likely to say that costs and time delays influence their decision either very much or to some extent, followed by Lithuania (46%), Poland and Romania (both 43%). In contrast, these factors do not really influence the decision, or do not influence it at all, in Sweden (87%) followed by Latvia and Estonia (both 83%). In four countries over half the respondents say that costs and time delays do not influence their decisions at all: Estonia (67%), the Sweden (64%), Latvia (53%) and Germany (51%).


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The business demographic data show that differences in customs costs and time delays tend to influence retail companies (12%) more than manufacturing and services (both 6%) or industrial companies (4%) when choosing points of entry or exit.

Companies with a turnover of less than 100,000 euros are less influenced by customs costs and time delays (29%) than companies with a larger turnover (38%-46%). These factors have most influence (46%) in companies whose turnover exceeded 10 million euros in 2013.


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III. VIEWS OF COMPANIES THAT OUTSOURCE CUSTOMS

PROCEDURES

3.1. Reasons for outsourcing customs procedures

- Half of companies outsourcing their customs procedures do so because their staff lack the required expertise -

Respondents who previously said that their company outsources its customs procedures were now asked about the reasons behind that approach.

Nearly half (47%) of this group say that their staff does not have the required expertise to comply with these procedures.

Just under a third say that customs procedures are too complex (32%), too time-consuming (31%), or that they are rarely needed in their company (30%).

A fifth of respondents (21%) say that conducting in-house procedures is too costly, while 13% spontaneously give other reasons.

(MAXIMUM 3 ANSWERS)

Base: Companies that outsource customs procedures (N=657)


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At national level, at least six in ten respondents say that their company’s staff lack the required expertise in Belgium (79%), the Netherlands (65%), Greece (60%), and the UK (60%). But at the other end of the scale only 12% of respondents in Romania give this reason for their company’s outsourcing of customs procedures, as do 23% in Lithuania and 25% in Bulgaria.

Over half the respondents in Belgium (63%) and Denmark (56%) say that their company outsources these operations because customs procedures are too complex. In contrast very few respondents give this reason in Lithuania (3%), or in Bulgaria and Estonia (both 6%).

The time-consuming nature of customs procedures is a very common reason for outsourcing in Denmark (75%) and Germany (63%). Elsewhere, for instance in Romania (6%) and in Estonia and Portugal (both 13%), relatively few respondents mention this.

Over half the respondents in Germany (68%) and Estonia (65%) say that their company outsources its customs procedures because they are rarely needed in their company. On the other hand, relatively few respondents in Romania (3%) and Denmark (12%) give this answer.

Respondents in the Netherlands (40%) and Germany (35%) are most likely to say that their companies outsource because conducting customs procedures in-house would be too costly. Cost is much less of a factor in Estonia (4%), Romania (6%) and Sweden (7%).

At least three in ten respondents cite other reasons for the decision to outsource in Romania (45%), Lithuania (33%) and Portugal (30%).


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(MULTIPLE ANSWERS POSSIBLE)


Business demographic data suggest that importers are more likely than exporters to attribute their decision to outsource to the fact that their staff lack the required expertise (51% vs. 42%) or that customs procedures are too complex (36% vs. 30%). Exporters are more likely to say that customs procedures are rarely needed in their company (30% vs. 23%).

The geographical areas from which goods are imported have a noticeable bearing on the reasons given for outsourcing. For example, 48% of respondents importing from Brazil say that conducting in-house customs procedures is too costly, compared with 24% importing from China, Asia except China, or a European country outside the EU. Additionally, 68% of those who import from Africa say that their staff lacks the required expertise, compared with 34% of those who import from Brazil.

Respondents in a company with turnover of less than 100,000 euros are much more likely than those in a company with turnover of more than 50 million euros to say that customs procedures are rarely needed (75% vs. 12%) in the company.


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While 44% of respondents who work for industrial companies say that they outsource customs procedures because they are too costly in-house, only 14% of respondents in retail companies say this. However, a majority (56%) of respondents in retail companies attribute the decision to outsource to the lack of expertise, whereas only 37% of respondents in manufacturing companies do so.




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3.2. Location of outsourcing providers

- Most companies that outsource their customs operations use a company based in their own country -

The vast majority (93%) of respondents whose companies outsource their customs procedures say that the outsourcing company is in the same Member State. One in ten (10%) says that the outsourcing company is in the Member State that is their main point of entry/exit for their imports/exports, while 5% say that it is in another EU Member State. Just 3% say the outsourcing company is outside the EU.



Romania stands out here as having by far the lowest proportion of respondents (31%) who say that the outsourcing company is in the same Member State. France (88%), Portugal (88%) and Sweden (89%) are the only other countries in which less than 90% of respondents give this answer.

Belgium (58%) has the highest proportion of respondents who say that the outsourcing company is in the Member State that is the main point of entry/exit for imports/exports, followed by Denmark (19%) and France (16%).

Relatively few respondents in most countries say that the outsourcing company is in a different EU Member State. Respondents in Latvia (18%) and Belgium (13%) are most likely to say this.

Again, in most countries very few respondents say that the outsourcing company is in a country outside the EU. However, several Member States stand out in this regard, namely Romania (36%), Belgium (18%), and Sweden (15%).


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The business demographic data show that companies that import from Africa (23%) are much more likely than those that import from other regions to use an outsourcing company based in a Member State that is not their main point of entry/exit. Only 3-8% of respondents whose companies import/export from other regions give this answer. Companies that import/export from a European country outside the EU (22%) are the most likely to use a provider based in the Member State that is their main point of entry/exit.

Respondents from a company with turnover of less than 100,000 euros (38%) are by far the most likely to use an outsourcing company based in a Member State that is not their main point of entry/exit. Only 1-6% of respondents at companies with higher turnovers give this answer.


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3.3. Ease of completing different operations related to customs procedures

- Over half the respondents think that customs-related operations are easy, apart from complying with controls, enquiries and audits -

The focus now shifts to the relative difficulty of the various outsourced customs procedures.

Customs procedures carried out for both import and export companies

Over six in ten respondents (62%) say that providing the required information for transit declarations is easy, with 16% finding this very easy and 46% fairly easy. One in ten (11%) think that this is difficult. A little over a quarter (27%) don’t know.

However, fewer than half of the respondents (47%) think that complying with control, enquiries and audits is easy: of these, 9% say it is very easy and 38% fairly easy. A fifth of respondents (21%) think that this is difficult, while nearly a third (32%) say they don’t know.


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Base: Companies that outsource the customs procedures (N=657)

Note: The bases for 5 countries consist of fewer than 30 respondents whose companies outsource customs procedures: Denmark (27), Germany (19), Greece (25), Latvia (23) and Romania (14.) Thus we only present the overall results.

Customs procedures carried out for import companies

Three-quarters of respondents (75%) say that paying import charges is easy, of whom 30% say it is very easy and 45% fairly easy. Just 11% say this is difficult, while 14% were unable to answer.

Almost seven in ten respondents (69%) say that providing the required information for import declarations is easy, with 20% finding this part of the process very easy and 49% finding it fairly easy. 12% think that it is difficult; no respondents at all find this very difficult (0%), though 19% ‘don’t know’.

Base: Companies that outsource customs procedures and are importers (N=471)


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Note: The bases for 8 countries consist of fewer than 30 respondents from importing companies that outsource customs procedures: Denmark (18), Germany (16), Greece (19), France (23), Latvia (19), Portugal (26), Romania (8) and Sweden (29). Thus we only present the overall results.

Customs procedures carried out for export companies

Again, almost seven in ten respondents (68%) say that providing the required information for export declarations is easy, with 20% finding this very easy and 48% finding it fairly easy. 18% of respondents say that this is difficult, of whom only 1% find it very difficult. 14% ‘don’t know’.

Base: Companies that outsource the customs procedures and are exporters (N=475)

Note: The bases for 9 countries consist of fewer than 30 respondents in exporting companies that outsource customs procedures: Denmark (23), Germany (16), Greece (15), France (29), Italy (29), Latvia (12), Lithuania (18), Romania (7) and the UK (27). Thus we only present the overall results.

The business demographic data show that in most cases, respondents for whom the impact of electronic customs has been positive are more likely to say that customs operations are easy. For example, 67% of those who think the impact of electronic customs has been positive find it easy to provide the required information for transit declarations, compared with 41% of those who feel that impact has been negative.


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3.4. Frequency of experiencing difficulties when handling customs

procedures

- Difficulties in predicting the length of the customs clearance process are the most common problems during customs procedures -

The respondents were then asked about some difficult situations they may face when handling customs procedures.

Frequent difficulties in predicting the length of the customs clearance process were mentioned by 15% of respondents, while 20% say this happens from time to time. A third (35%) say that it rarely happens, while nearly a fifth (18%) have never experienced this. One in eight (12%) were unable to answer.

Roughly one in eight respondents (13%) says that they often have to deal with multiple requests for similar information, while a fifth (21%) say that they encounter this problem from time to time. Three out of ten respondents (30%) rarely have to deal with this, and almost as many (28%) say that they never have to. Nearly one in ten (8%) were unable to answer.

Finally, just 6% of respondents say that they often have difficulties providing the information required by the authorities, while 18% have these difficulties from time to time. Four out of ten (41%) rarely encounter this problem, and over a quarter (27%) never do. Again, 8% ‘don’t know’.


Respondents are most likely to say they often have difficulties in predicting the length of the customs clearance process in Lithuania (39%), followed by Italy (27%) and Denmark (23%). Lithuania (79%) is also the country where respondents are most likely to encounter this problem either often or from time to time, followed by Italy (49%) and Greece (45%).


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However, in Romania, 88% of respondents either rarely or never have difficulties in predicting the length of the customs clearance process, and nor do 67% of respondents in Poland and 64% in the United Kingdom. Over four in ten respondents in Romania (45%) and Sweden (41%) never experience this issue.


Roughly a quarter of respondents in Latvia (24%), Lithuania (24%) and Italy (23%) say that they often have to deal with multiple requests for similar information. Over half the respondents in the same three countries - Italy (64%), Latvia (57%) and Lithuania (55%) - encounter this either often or from time to time. In contrast, relatively high proportions of respondents in Sweden (85%), France (75%), Denmark (73%) and Estonia (73%) either rarely or never have to deal with multiple requests for similar information, and in Sweden 68% never have to do so.



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Roughly a fifth of respondents in Denmark (21%), Greece (19%) and Germany (18%) say that they often have difficulties providing the information required by the authorities. However, the proportion of respondents who often or from time to time have these difficulties is highest in Lithuania (53%), followed by Germany (52%) and Greece (47%). In Sweden, 87% of respondents rarely or never experience this problem, nor do 81% in the UK and 80% in France. Over half (53%) of those in Sweden never experience this issue at all.


According to the business demographic data, respondents whose company turned over more than 50 million euros in 2013 are by far the most likely to say that they often have to deal with multiple requests for similar information (39%) as well as difficulties in predicting the length of the customs clearance process (37%).

Companies operating in the services sector (24%) are the most likely to encounter frequent difficulties in predicting the length of the customs clearance process, while industrial companies (9%) are the least likely.

Respondents for whom the introduction of electronic customs has had a positive impact are more likely to say that they often have to deal with multiple requests for similar information (18%) than those for whom the impact is negative (3%). However, those who think the introduction of electronic customs has had a negative impact are more likely to say that they often encounter difficulties in predicting the length of the customs clearance process (49% vs. 14%), and also difficulties in providing the information required by authorities (29% vs. 6%).


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3.5. The impact of costs and time delays on choice of points of entry or exit

- A majority of respondents say that costs and time delays have no impact on their choice of entry or exit points -

Lastly, respondents from companies that outsource their customs operations were asked to what extent differences in customs costs and time delays influence their decision to choose certain points of entry or exit.

One in ten respondents (11%) say that costs and time delays influence their decision very much, while a quarter (24%) say they influences them to some extent. A fifth (21%) say that this factor does not really influence their decision, and nearly four in ten (38%) say that it does not influence them at all.


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In most countries, relatively few respondents say that costs and time delays influence their decision to choose certain points of entry of exit very much. Portugal (38%) is the obvious exception, and to a lesser extent Italy and Romania (both 18%).

Portugal also has the most respondents (57%) who say that costs and time delays influence their decision either very much or to some extent, followed by Romania (51%), Poland (49%) and Bulgaria (44%).

The highest proportion of respondents to say that these factors do not really influence their decision or do not influence it at all are found in Sweden (91%), followed by France (73%) and Belgium (72%). In three countries, over half of the respondents say that costs and time delays do not influence their decisions at all: Sweden (65%), the Netherlands (55%) and Lithuania (51%).


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The business demographic data show that respondents in smaller companies (1-49 employees) are more likely to say that the differences in customs costs and time delays have little or no influence (‘not really’ or ‘not at all’) on their choice of points of entry or exit, than those in larger companies (more than 50 employees).

Respondents in the manufacturing sector are less likely to be influenced by differences in customs costs and time delays (41%) than those in the retail (38%), services (34%) and industry (18%) sectors.


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52

IV. DID THE INTRODUCTION OF ELECTRONIC CUSTOMS

PROCEDURES HAVE A POSITIVE IMPACT ON THE COMPANY’S

ACTIVITY?

- A majority of respondents agree that the switch to electronic customs simplified procedures -

Lastly, respondents were asked whether the transition from paper to electronic customs made a difference in four respects.

A majority of respondents (57%) agree that the transition simplified customs procedures; of these, 18% say it simplified them very much, while 39% say it did so to some extent. Three in ten respondents (31%) say that it did not simplify the customs procedures, with 15% saying it did not really simplify it, and 16% saying it did not simplify it at all. 12% were unable to answer.

However, only 15% of respondents (4% very much, 11% to some extent) say that the transition from paper to electronic customs allowed their company to introduce new products faster on the market and/or to offer a wider range of products. Three-quarters of respondents (77%) do not think the transition had this effect, of which 23% say ‘not really’, and 54% say ‘not at all’.

A similar number of respondents (14%) say that the transition allowed their company to operate in more markets or in a wider geographical area, with 5% saying it did very much, and 9% to some extent. But over three-quarters (78%) say that it did not have this effect, 27% saying ‘not really’ and 51% ‘not at all’.

Just 8% of respondents think that the transition lowered the cost of the products their company offers, while 84% (24% not really, and 60% not at all) say that this was not the case.


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Base: Total number of companies (N=2803)

Over half the respondents in all but three countries feel that the transition has simplified customs procedures. The highest proportions of respondents saying this are in Poland (79%) and Bulgaria, Lithuania and Romania (all 68%). The three exceptions are Denmark (32%), Sweden (40%) and the UK (46%). However, the most respondents who say that the transition did not simplify the customs procedures are in Belgium (42%), followed by Denmark (41%), and Sweden and the UK (both 40%). Roughly a quarter of respondents in Denmark (27%), Estonia (27%), and Lithuania (24%) are unable to answer.



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Over a quarter of respondents think that the transition from paper to electronic customs allowed their company to introduce new products faster or to offer a wider range of products in Romania (34%), Poland (30%), Bulgaria (27%) and Lithuania (25%), whereas less than one in ten say this in Denmark (3%), Sweden (5%), Latvia (7%) and Belgium (9%). Over eight out of ten respondents say the transition did not have this effect in France (87%), Belgium (86%), Latvia (85%), the Netherlands (85%), and Sweden (81%). Relatively high numbers of respondents answer ‘don’t know’ in Denmark (24%) and Lithuania (23%).


Over a fifth of respondents in Lithuania (28%), Germany (23%) and Romania (23%) agree that the transition allowed their company to operate on more markets or in a wider geographical area. But more than 80% of respondents say that the transition did not have this effect in seven countries, led by Estonia (86%), France (86%) and Spain (85%). As before, relatively high numbers of respondents were unable to answer in Denmark (28%) and Lithuania (23%).


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More than a fifth of respondents in Poland and Romania (both 21%) agree that the transition lowered the cost of the products their company offers, whereas in 11 countries more than 80% of respondents say that this did not happen. Particularly high proportions of respondents in Belgium (93%), Greece (91%) and Italy (90%) say that the transition did not have this effect. 24% of respondents in Denmark and 22% in Lithuania were unable to answer.


The business demographic data show that respondents whose company handles customs procedures in-house are more likely to think that the transition to electronic customs simplified the customs process (63%) than those whose company outsources its customs operations (46%).


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Respondents in service companies (63%) are more likely than those from retail companies (53%) to agree that the transition to electronic customs simplified the customs procedures.

While 70% of respondents for whom the impact of electronic customs has been positive say the transition simplified the customs process, only 18% of those who believe the impact was negative agree.



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V. THE BUSINESS PROFILE OF COMPANIES THAT

IMPORTED/EXPORTED IN 2013

5.1. Staff numbers

Import companies vs. export companies

Overall, the data show no significant differences between import and export companies in terms of their number of employees.

9% of import companies, and 7% of export companies, have 1-9 employees. 53% of import companies, and 55% of export companies, have 10-49 employees. Over a quarter (27%) of both types of company have 50-249 employees, and 10% of both types have 250 employees or more.


However, there are significant variations at national level. Some countries have a high proportion of companies with 1-9 employees, namely Bulgaria (37% for importers, 24% for exporters), Poland (26% and 20%), Latvia (14% and 10%) and Sweden (14% and 15%). Denmark has practically no companies of this size.

Companies with 10-49 employees are particularly widespread in Sweden (69% for importers, 70% for exporters), Spain (69% and 64%), Estonia (66% and 49%), and the UK (60% and 63%). However, there are significantly fewer companies of this size in Bulgaria (25% and 26%), Poland (33% and 40%) and Denmark (36% and 36%).

The highest proportion of importing companies with 50-249 employees are in Denmark (40%), followed by Italy (38%) and Portugal (37%), while Bulgaria (43%), Denmark (41%), Romania (41%), and Latvia (40%) have the most exporting companies of that size.

Denmark (24% for importers, 23% for exporters) contains the highest proportion of both types of company with 250 employees or more, followed by Lithuania (21% and 20%).


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5.2. Company turnover in 2013


There are again relatively minor differences, overall, between import and export companies in terms of turnover in 2013.

Just 1% of importers and 1% of exporters reported turnover below 100,000 euros last year, while 4% of importers and 5% of exporters reported turnover of 100,000 to 500,000 euros. 14% of importers and 16% of exporters turned over 500,000 to 2 million euros, and 29% of both types of company turned over 2 million to 10 million euros. Nearly a fifth (19%) of importers and 16% of exporters turned over between 10 million and 50 million euros, while 8% of importers and 7% of exporters reported a turnover of more than 50 million euros. A quarter of respondents (25% for importers, 26% for exporters) could not say what their company’s 2013 turnover was.


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Bulgaria is the only country in which a significant proportion of companies had a turnover of less than 100,000 euros last year: 15% of importers and 14% of exporters made this much. Elsewhere, the number of companies making less than 100,000 euros was negligible.

Respondents in Romania (15% for importers, 23% for exporters), Bulgaria (14% and 13%), Estonia (12% and 13%) and Poland and Latvia (both 12% and 11%) are most likely to report that their company had a turnover of 100,000 to 500,000 euros last year.

Latvia (28%) has the most importers who turned over 500,000 to 2 million euros last year, followed by Greece (26%), Romania (24%) and the UK (23%). Portugal (33%) has the most exporters that fall within this category, followed by Romania (26%) and the UK (26%).

In the category of companies that turned over 2 to 10 million euros in 2013, Portugal (53%), Sweden (49%) Greece (37%) and Estonia (34%) have the highest proportion of importers, while Sweden (44%), Portugal (40%) and Greece (36%) have the most exporters.

Denmark (40% for importers, 33% for exporters), the Netherlands (36% for importers and 34% for exporters), France (27% and 19%) and Italy (24% and 19%) have the highest proportion of companies that turned over 10 to 50 million euros, while Denmark (23% and 22%), the Netherlands (17% and 19%) also have the most companies that turned over more than 50 million euros.

Substantial proportions of respondents were unable to answer this question, notably in Lithuania (56% and 57%), Bulgaria (38% and 40%), Belgium (35% and 37%) and Poland (35% and 32%).


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5.3. Company types


There are more noticeable differences between importing and exporting companies in terms of the sectors to which they belong.

While 16% of importers are retailers, only 12% of exporters are retailers. However, only 47% of importers are manufacturers, compared with 58% of exporters.

One in ten of both importers (11%) and exporters (10%) are service providers, while just 1% of both are customs agents, and 3% are transport/logistics companies.

However, while 22% of importers work in some other unspecified sector, only 16% of exporters do so.


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The national breakdown shows the highest proportion of companies operating in the retail sector are in Greece (48% for importers, 22% for exporters) followed by Italy (35% and 21%), Estonia (31% and 17%), Portugal (28% and 18%), Sweden (26% and 21%) and Bulgaria (24% and 18%).

In some countries, a substantial majority of companies operate in the manufacturing sector; this is the case in Romania (71% for importers, 77% for exporters), Denmark (51% and 66%), Germany (48% and 60%), Sweden (47% and 65%), and Italy (47% and 64%). Greece (24% and 33%) stands out as the only country with a higher proportion of retailers than manufacturers, although Estonia (25% and 47%) and Portugal (28% and 40%) also contain relatively low proportions of manufacturing companies.

The highest proportion of importers who are service providers are in Belgium (18%) and Estonia (14%), while Portugal (20%) and the UK (16%) have the most exporters in this sector. Estonia also stands out with the highest proportion of transport/ logistics companies (11% for importers, 13% for exporters).

The highest proportion of companies working in other sectors is recorded in Poland (36% for importers, 32% for exporters) followed by Latvia (34% and 21%), Spain (33% and 27%) and the Netherlands (32% and 30%).


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5.4. Location of the company and its affiliates


Almost all importers (97%) and exporters (98%) have their company premises in the respondent’s own country. 19% of importers, and 16% of exporters, have premises in another EU country, while 18% of importers, and 15% of exporters, have premises outside the EU.



Denmark (87% for importers, 81% for exporters) is the only country in which less than 90% of companies have premises based in the respondent’s own country. Lithuania (93% and 92%) and the UK (93% and 94%) have the next lowest proportions of companies based in the respondent’s own country.

However, Denmark (47% for importers, 44% for exporters) has the highest proportion of companies with premises in another EU country, followed by Belgium (43% and 39%) and the Netherlands (35% and 33%). In eight countries at least a fifth of importing companies have premises in another EU country, and in six countries at least a fifth of exporting companies have this arrangement.

Denmark (40% for importers, 38% for exporters) also has the highest proportion of companies with premises outside the EU. Other countries where companies commonly do this are Belgium (32% and 30%), Lithuania (28% and 36%), the Netherlands (28% and 29%), Germany (23% and 18%), and the UK (22% and 19%).

Denmark also stands out as the only country where a more than negligible number of respondents were unable to answer (7% for importers, 12% for exporters).


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65

VI. HOW DO COMPANIES IMPORT?

6.1. Geographical areas from which companies import

- Most European companies imported from China in 2013 -

Respondents from importing companies were then asked from which geographical areas their companies imported in 2013.

Six in ten respondents (60%) say that their company imported from China in 2013, while just under half (46%) say their company imported from Asia apart from China.

Over a third of respondents whose company imported last year say that their company imported from North America (36%), or from Russia or other European countries outside the EU (35%).

A fifth of respondents (19%) say that their company imported from the Middle East, and over one in ten say that their company imported from Africa (13%), South America except Brazil (12%), or Brazil (12%). 17% of respondents say their company imported from other areas.


Base: Companies that import (N=1936)

At the national level, over 50% of respondents in all but four Member States say that their company imported from China in 2013. The highest proportions of respondents who say this are in the UK (70%) and Italy (67%). The four exceptions, where less than half say that their company imported from China, are Estonia (41%), Romania (41%), Bulgaria (43%) and Latvia (44%).


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However, there are only five countries where at least 50% of respondents say their company imported from Asia except China in 2013: Belgium (59%), the Netherlands (57%), Denmark (56%), Germany (56%), and Italy (56%). At the other end of the scale only 27% of respondents in both Estonia and Romania say that their company imported from Asia except China.

The UK (54%) is the only Member State in which at least half the respondents say that their company imported from North America in 2013, although almost half do so in Belgium (49%), Denmark (48%) and the Netherlands (48%). In contrast, relatively few say their company imported from North America in Romania (7%) or Greece (8%).

More than 50% of respondents say that their company imported from Russia or other European countries outside the EU in 2013 in Estonia (66%), Belgium (65%), Latvia (58%) and Germany (54%), but this falls as low as 11% in both Portugal and Romania.

While relatively few respondents say that their company imported from the Middle East in most Member States, over a fifth do so in the UK (27%), Belgium (24%), Romania (23%) and Italy (22%). Over a fifth also say that their company imported from Africa in both Belgium (24%) and Portugal (22%). Respondents in Belgium are the most likely to say that their company imported from South America except Brazil (18%) and from Brazil (19%).

The highest proportions of respondents who say that their company imported from other areas can be found in Greece (36%), Romania (29%), the UK (28%) and Germany (22%).


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The business demographic results show that respondents in companies with 250 employees or more are the most likely to say that their company imported from all the different areas under consideration. For example, 76% of respondents in companies with 250 employees or more say their company imported from China, compared with 48% of those in companies with 1-9 employees, 57% of those with 10-49 employees, and 63% of companies with 50-249 employees.

Companies with a turnover of more than 50 million euros are the most likely to import goods from all the areas of the world under discussion. For example, 62% of respondents in these companies say their company imports from Asia except China, as opposed to 19% of respondents whose company turned over less than 100,000 euros.

Respondents whose companies carry out customs procedures every day are more likely to say that their companies import goods and services from these geographical areas. For example, 46% of respondents in this group say their company imports from Russia or other European countries outside the EU, compared to 7% of respondents whose companies carry out customs procedures once a year or less.


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6.2. Countries in which the company makes import declarations

- The vast majority of import declarations are made in the respondent’s own country -

A large majority of respondents (88%) say that their company makes import declarations in their own country. However, one in seven (16%) say that their company makes import declarations in another EU country, while just under one in ten (8%) were unable to answer.



Very high proportions of respondents in Estonia (100%), Germany (99%), Latvia (98%) and Lithuania (98%) say that their company makes import declarations in their own country. An exceptionally low number of respondents give this answer in Denmark (21%); Greece (74%) and Portugal (75%) have the next lowest.

Over a fifth of respondents in four countries say that their company makes import declarations in another EU country: these four countries are France (32%), Belgium (31%), Greece (28%), and Portugal (23%).

A very high proportion of respondents in Denmark (71%) were unable to answer this question; Poland (14%) has the next highest proportion of respondents who could not do so.


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The business demographic data show no significant differences between groups.


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6.3. Points of entry used

- A majority of respondents say their company used sea ports and airports as entry points -

Respondents in importing companies were then asked about the type of entry points that their company uses.

Over three-quarters of respondents (77%) say that their company uses seaports, while six in ten (61%) mentioned airports. Less than half report that their company uses a land border (43%) as a point of entry.



Over half of the respondents in all but four countries say that their company uses seaports as a point of entry. The highest proportions of respondents who give this answer can be found in the Netherlands (87%), Italy (85%) and Portugal (84%). However, in Romania (47%), Bulgaria (48%), Estonia (49%) and Lithuania (49%) less than half of the respondents say that their company uses seaports as points of entry.

Respondents are most likely to mention airports in the UK (80%), Belgium (73%) and Germany (71%), and least likely to do so in Bulgaria and Romania (both 31%).

Over six in ten respondents in Germany (68%), Greece (65%) and Lithuania (63%) say that their company uses a land border as a point of entry. But at the other end of the scale only 29% of respondents in the UK, 30% in Spain, and 33% in Sweden say their companies do this.


72



The business demographic data show that companies with a high turnover are more likely to use all three types of entry point than companies with relatively low turnovers. For example, 65% of companies that turned over more than 50 million euros last year used airports as points of entry, compared with 27% of those which reported a turnover of less than 100,000 euros.

Service companies (72%) are more likely to have used airports than manufacturers (59%), retailers (59%) or industrial companies (23%). However, service companies are the least likely to have used a land border.

Companies that conduct customs procedures every day are much more likely to have used all three types of entry point. For example, 58% of those which conduct customs operations daily used a land border, compared with just 10% of companies that do so once a year or less.


73




74

6.4. Type of customers for imported goods and services

- Companies most commonly import for their own company or affiliates -

In terms of the type of customers for which they import goods and services, a majority of respondents say that their company imports for the company itself or an affiliate (56%). Just 17% say that they import for individual consumers, and one in ten (9%) for public sector organisations. Half (51%) say that they import for other companies.



In all but five countries, over 50% of respondents say that their company imports goods and services for the company itself or an affiliate. The highest proportions of respondents who give this answer are in Germany (74%) and Latvia (70%). The five exceptions are Estonia (41%), Portugal (42%), Denmark (44%), Poland (46%), and Spain (49%).

The proportion of respondents who say they import goods and services for other companies ranges from 60% in Estonia and 58% in Germany, to 27% in Romania and 31% in Latvia.

In Belgium (53%), a very high proportion of respondents say that their company imports for individual customers; Greece (40%) also has a relatively high number of respondents who give this answer. But at the other end of the scale, only 11% of respondents in France, Germany and the Netherlands import for individual consumers.

Relatively few respondents in most countries say their company imports for public sector organisations. Companies in Latvia (18%), Belgium (14%) and Germany (14%) are most likely to do so.


75



The business demographic results show that respondents in companies with 250 employees or above (75%) are more likely to say that their company imported goods and services for the company itself and its affiliates than respondents in companies with 1-9 employees (46%), 10-49 employees (51%) or 50-249 employees (63%). Conversely, companies with 1-9 employees and 10-49 employees are more likely to import goods and services for individual consumers and public sector organisations.

Respondents whose company premises are located outside the EU are more likely to import goods and services for all these customers than respondents whose company premises are located in the respondent’s own country or in another country in the EU. For example, 23% of companies with premises outside the EU import for individual consumers compared with 15% of companies with premises in another EU country.


76



6.5. Responsibility for customs procedures in the company

- Customs procedures in importing companies are most commonly carried

out by in-house staff -

Among respondents whose company imports goods and services, nearly four in ten (39%) say that an in-house staff member is in charge of customs procedures. A third (34%) say that this is partly the responsibility of a staff member and partly of another company, while a quarter (24%) say it is the responsibility of another company.



77

Romania (68%) and Germany (57%) have the highest proportion of importers who say that an in-house staff member is responsible for handling customs procedures. A majority of respondents in ten countries give this answer, although relatively few do so in Estonia (17%) and Latvia (19%).

Latvia (55%) and Poland (47%) have the highest numbers of importers who say that customs procedures are partly the responsibility of a staff member and partly of another company. A majority of respondents in seven countries say this, although only 7% give this answer in Estonia, and 12% do so in Lithuania.

A majority of importers say that another company is in charge of their customs procedures in three countries, Estonia (76%), Bulgaria (44%) and Lithuania (44%). In contrast, only 11% of respondents in Germany and 12% in Romania say that their company takes this approach.



78

6.6. Frequency with which customs procedures are carried out

- A majority of importing companies carry out customs procedures several times a month -

Among respondents in importing companies, a majority (51%) say that their company carries out customs procedures several times a month. Over a fifth say that their company does so every day (23%), or several times a year (22%).


A majority of importers in all but one country carry out customs procedures several times a month. Lithuania (66%) leads in this approach, followed by Italy (61%) and Estonia (57%).

Romania is the exception (33% carry out customs procedures several times a month). In this case, a majority of importers (55%) conduct customs procedures several times a year. This level of frequency is also relatively common in Bulgaria (41%), Greece (39%), Latvia (34%), Poland and Estonia (33%).

The highest proportion of importers who carry out customs procedures every day can be found in Germany (40%), followed by the Netherlands (34%), Belgium (32%), Denmark (32%) and France (29%).

Romania (10%) is the only country where at least one in ten importers carry out customs procedures once a year or less.


79



80

VII. HOW DO COMPANIES EXPORT?

7.1. Geographical areas to which companies export

- Six in ten companies exported to Russia or other European countries outside the EU -

Respondents in exporting companies were then asked which geographical areas their companies exported to in 2013.

Six in ten respondents (60%) say that their company exported to Russia or other European countries outside the EU in 2013, while over four in ten (45%) say their company exported to Africa.

Around four in ten respondents whose company exported last year say that their company exported to North America (40%), the Middle East (39%), or Asia except China (39%).

Over a third of respondents (36%) say that their company exported to China, while three in ten respondents (30%) say that their company exported to South America except Brazil (30%). Just under a quarter (23%) exported to Brazil, and a third (32%) exported to other areas.


Base: Companies that export (N=2266)


81

At national level, over 50% of respondents say that their company exported to Russia or other European countries outside the EU in 2013 in all but four Member States, led by Lithuania (92%), Latvia (84%) and Estonia (80%). The four exceptions, where less than half of respondents say that their company exported to a European country outside the EU, are Portugal (22%), Romania (27%), Spain (42%) and France (49%).

There are also very substantial differences between countries when it comes to exports to Africa. A relatively high proportion of respondents in Portugal (71%), Belgium (61%) and France (56%) say that their companies do this. However, at the other end of the scale, less than one respondent in ten in Estonia (2%), Romania (4%), Lithuania (7%) and Latvia (9%) say that their company exported to Africa last year.

A majority of respondents say that their company exported to North America in the UK (62%), Belgium (53%), Denmark (53%) and the Netherlands (52%). However, exporting to North America was relatively unusual among companies in Romania (11%) and Estonia (12%).

Over 50% of respondents in the UK (64%), the Netherlands (56%) and Belgium (55%) say their company exported to the Middle East last year. However, only 4% of respondents in Estonia say their company did this and just 11% in both Latvia and Poland.

Companies in Denmark (58%), Belgium (57%), the Netherlands (57%) and Germany (55%) were the most likely to have exported to Asia except China in 2013, while those in Romania (8%), Estonia (12%) and Poland (13%) were the least likely to have done so.

The highest proportions of respondents whose companies exported to China last year are in the UK (48%) and Belgium (47%). Estonia (11%), Romania (11%) and Bulgaria (12%) have the fewest respondents whose company sent exports there.

Spain (57%) has an exceptionally high proportion of respondents who say that their company exported to South America except Brazil last year, followed by Belgium (39%), Germany (36%) and the Netherlands (36%). But in several countries, such as Latvia (3%) and Estonia (5%), very few respondents say that their company exported there.

Belgium (36%) and Italy (32%) have the most respondents whose companies exported to Brazil, while Estonia (1%) and Romania (2%) have the least.

The highest proportions of respondents who say that their company exported to other areas can be observed in the UK (47%), Romania (46%) and Germany (44%).


82



According to the business demographic data, companies with a high turnover and service companies are the most likely to have exported to all the regions under discussion, as are companies that carry out customs procedures every day.


83




84

7.2. Countries used as points of exit from the EU

- Most exporting companies use their own country as their point of exit -

Almost all respondents (94%) say that their company uses their own country as a point of exit when exporting goods. Over a quarter of respondents (27%) also say their company uses another EU country as a point of exit.



All respondents in Latvia and Spain (both 100%) say that their company uses their own country as a point of exit, and at least 90% of respondents do so in 10 Member States. However, relatively few companies do this Denmark (64%) and Romania (66%).

Using another EU country as a point of exit is especially common in France (47%), Belgium (43%), Estonia (37%), Germany (36%), and the Netherlands (35%).

Over a quarter of respondents in Denmark (28%) and 14% in Romania were unable to answer this question.


85



The business demographic data show no significant differences between groups.


86

7.3. Responsibility for customs procedures in the company

- Customs procedures in exporting companies are most commonly carried

out by in-house staff members -

Among respondents whose company exports goods and services, over four in ten (42%) say that an in-house staff member is in charge of customs procedures. A third (34%) say that this is partly the job of a staff member and partly of another company, while a fifth (21%) say it is the responsibility of another company.


In ten countries, a majority of exporters have an in-house staff member who is responsible for customs procedures. Exporters in Romania (69%), Germany (66%), Lithuania (58%) and Italy (51%) are most likely to take this approach, while Latvia (18%), Spain (19%) and Estonia (24%) are least likely to do so.

A majority of exporters in five countries have their customs procedures handled partly by an in-house staff member and partly by another company: Latvia (57%), Spain (47%), the Netherlands (43%), Poland (38%) and Portugal (38%).

In two countries - Estonia (67%) and Bulgaria (46%) - a majority of exporters have their customs procedures handled by another company.


87



88

7.4. Frequency with which companies carry out customs procedures

- A majority of exporting companies carry out customs procedures several times a month -

Among respondents in exporting companies, roughly half (49%) say that their company carries out customs procedures several times a month. Nearly a quarter say that their company carries out customs procedures several times a year (24%) or every day (23%). Just 4% say their company carries out these procedures once a year or less.


A majority of exporters in all but three countries carry out customs procedures several times a month. Estonia (70%) has the most respondents whose company takes this approach, followed by Lithuania (60%), and Bulgaria, Germany, and Spain (all 54%).

The three exceptions, in which a majority of exporters conduct customs procedures several times a year, are Romania (47%), Portugal (46%) and Greece (45%).

Lithuania (38%) has the highest proportion of exporting companies which carry out customs procedures every day, followed by the Netherlands (35%), Germany (33%), Belgium (31%), and Denmark (31%).

The UK (7%) has the most exporters which carry out customs procedures once a year or less.


89


ANNEXES

TECHNICAL SPECIFICATIONS

TS1

FLASH EUROBAROMETER 399

“The electronic customs implementation in the EU”

TECHNICAL SPECIFICATIONS

Between the 16th of April and 9th of May 2014, TNS Political & Social, a consortium created between TNS political

& social, TNS UK and TNS opinion, carried out the survey FLASH EUROBAROMETER 399 about “The electronic

customs implementation in the EU”.

This survey has been requested by the EUROPEAN COMMISSION, Directorate-General for Taxation and Customs

Union. It is a general public survey co-ordinated by the Directorate-General for Communication (DG COMM

“Strategy, Corporate Communication Actions and Eurobarometer” Unit). The FLASH EUROBAROMETER 399 covers

businesses who imported from or exported to countries outside the European Union in 2013 and employing one

or more persons in the Manufacturing (NACE category C), Retails (NACE category G), Services (NACE categories

H/I/J/K/L/M/N/R) and Industry (NACE categories D/E/F) sectors in 17 Member States of the European Union:

Belgium, Bulgaria, France, Germany, United Kingdom, Italy, Netherlands, Poland, Portugal, Spain, Sweden,

Denmark, Estonia, Greece, Latvia, Lithuania and Romania. Whenever such company was eligible, the selected

respondent had to have decision making responsibilities in the company (managing director, CEO) including those

who led the commercial activities of the company (Commercial managers, sales managers, marketing managers)

and who were responsible for customs compliance or customs operations.

All interviews were carried using the TNS e-Call center (our centralized CATI system). The sample was selected

from an international business database, with some additional sample from local sources in countries where

necessary. Quotas were applied on both company size (using four different ranges: 1-9 employees, 10-49

employees, 50-249 employees and 250 employees or more) and sectors (Manufacturing, Retail, Services and

Industry). These quotas were adjusted according to the country’s universe (sectors and business sizes in scope of

the survey) but were also reasoned in order to ensure that the sample was large enough in every cell.

TNS has developed its own RDD sample generation capabilities based on using contact telephone numbers from

responders to random probability or random location face to face surveys, such as Eurobarometer, as seed

numbers. The approach works because the seed number identifies a working block of telephone numbers and

reduces the volume of numbers generated that will be ineffective. The seed numbers are stratified by NUTS2

region and urbanisation to approximate a geographically representative sample. From each seed number the

required sample of numbers are generated by randomly replacing the last two digits. The sample is then screened

against business databases in order to exclude as many of these numbers as possible before going into field. This

approach is consistent across all countries.

TS2

Readers are reminded that survey results are estimations, the accuracy of which, everything being equal, rests

upon the sample size and upon the observed percentage. With samples of about 1,000 interviews, the real

percentages vary within the following confidence limits:

various sample sizes are in rows various observed results are in columns

5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

95% 90% 85% 80% 75% 70% 65% 60% 55% 50%

N=50 6,0 8,3 9,9 11,1 12,0 12,7 13,2 13,6 13,8 13,9 N=50

N=500 1,9 2,6 3,1 3,5 3,8 4,0 4,2 4,3 4,4 4,4 N=500

N=1000 1,4 1,9 2,2 2,5 2,7 2,8 3,0 3,0 3,1 3,1 N=1000

N=1500 1,1 1,5 1,8 2,0 2,2 2,3 2,4 2,5 2,5 2,5 N=1500

N=2000 1,0 1,3 1,6 1,8 1,9 2,0 2,1 2,1 2,2 2,2 N=2000

N=3000 0,8 1,1 1,3 1,4 1,5 1,6 1,7 1,8 1,8 1,8 N=3000

N=4000 0,7 0,9 1,1 1,2 1,3 1,4 1,5 1,5 1,5 1,5 N=4000

N=5000 0,6 0,8 1,0 1,1 1,2 1,3 1,3 1,4 1,4 1,4 N=5000

N=6000 0,6 0,8 0,9 1,0 1,1 1,2 1,2 1,2 1,3 1,3 N=6000

N=7000 0,5 0,7 0,8 0,9 1,0 1,1 1,1 1,1 1,2 1,2 N=7000

N=7500 0,5 0,7 0,8 0,9 1,0 1,0 1,1 1,1 1,1 1,1 N=7500

N=8000 0,5 0,7 0,8 0,9 0,9 1,0 1,0 1,1 1,1 1,1 N=8000

N=9000 0,5 0,6 0,7 0,8 0,9 0,9 1,0 1,0 1,0 1,0 N=9000

N=10000 0,4 0,6 0,7 0,8 0,8 0,9 0,9 1,0 1,0 1,0 N=10000

N=11000 0,4 0,6 0,7 0,7 0,8 0,9 0,9 0,9 0,9 0,9 N=11000

N=12000 0,4 0,5 0,6 0,7 0,8 0,8 0,9 0,9 0,9 0,9 N=12000

N=13000 0,4 0,5 0,6 0,7 0,7 0,8 0,8 0,8 0,9 0,9 N=13000

N=14000 0,4 0,5 0,6 0,7 0,7 0,8 0,8 0,8 0,8 0,8 N=14000

N=15000 0,3 0,5 0,6 0,6 0,7 0,7 0,8 0,8 0,8 0,8 N=15000

5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

95% 90% 85% 80% 75% 70% 65% 60% 55% 50%

Statistical Margins due to the sampling process

(at the 95% level of confidence)

TS3

ABBR. COUNTRIES INSTITUTES N°

INTERVIEWS

FIELDWORK

DATES UNIVERSE

BE Belgium TNS Dimarso 201 17/04/2014 06/05/2014 17.575

BG Bulgaria TNS BBSS 201 16/04/2014 09/05/2014 10.089

DK Denmark TNS Gallup A/S 101 22/04/2014 25/04/2014 7.229

DE Germany TNS Infratest 200 16/04/2014 30/04/2014 72.216

EE Estonia TNS Emor 100 22/04/2014 25/04/2014 1.819

EL Greece TNS ICAP 100 16/04/2014 05/05/2014 5.784

ES Spain TNS Demoscopia S.A 200 21/04/2014 06/05/2014 86.839

FR France TNS Sofres 200 16/04/2014 25/04/2014 87.968

IT Italy TNS ITALIA 200 16/04/2014 23/04/2014 134.387

LV Latvia TNS Latvia 100 22/04/2014 06/05/2014 2.823

LT Lithuania TNS LT 100 17/04/2014 25/04/2014 3.939

NL Netherlands TNS NIPO 200 16/04/2014 02/05/2014 25.695

PL Poland TNS OBOP 200 16/04/2014 30/04/2014 51.111

PT Portugal TNS EUROTESTE 200 16/04/2014 06/05/2014 29.943

RO Romania TNS CSOP 100 16/04/2014 05/05/2014 15.531

SE Sweden TNS SIFO 200 16/04/2014 02/05/2014 21.647

UK United Kingdom TNS UK 200 16/04/2014 24/04/2014 57.499

TOTAL

2.803

16/04/2014

09/05/2014 632.094

QUESTIONNAIRE


A

B

C

NACE

SIZE

Flash number

Country

Interview number

NACE code (Sample information)

NACE code - 4 digits

Size of company (Sample information)

Size of company

Q1


A00

123

(INTRO1) Hello, I’m (NAME), calling from (NAME OF NATIONAL INSTITUTE). We are contacting key decision makers in companies across Europe regarding their views on current business topics. Can I first check if your company is eligible for this survey?

Did your company import from or export to countries outside the European Union in 2013?

YesNoI don't know/ I'm not sure

NEW

Q2


IF A00=2 ,"NO", THEN STOP INTERVIEW

IF A00=1, "YES", OR A00=3 "I don't know / I'm not sure", THEN GO TO INTRO1a

(INTRO1a) May I speak with (NAME OF THE RESPONDENT OR TITLE\ROLE DESCRIPTION IF NO NAME GIVEN)?

(INTRO2) IF THE GATEKEEPER ASKS FOR ADDITIONAL INFORMATION: We are contacting key decision makers in companies across Europe regarding their views on current business topics. The feedback will be used to support decision-making and design future European policies. I would greatly appreciate being able to speak with him or her to include his\her opinion in the study.

IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE, PLEASE MAKE AN APPOINTMENT

(INTRO3) (WHEN SPEAKING TO THE TARGETED RESPONDENTS) Hello, I’m (NAME), calling from (NAME OF NATIONAL INSTITUTE), a market research company.

IF P5d<>"" AND P5d<> 999 PLEASE DISPLAY "REFERRAL GIVEN BY: " & P5d (ON THE SAME SCREEN AS INTRO3)

(INTRO4) We are contacting key decision makers in companies across Europe regarding their views on current business topics and we would greatly appreciate your input. The feedback will be used to support decision-making and design future European policies. Would you have some time to answer to a few questions? It should not take more than 15 minutes…

Q3


LAN1

123456789

1011121314151617181920212223242526272829

ASK LAN1 ONLY IN BE, EE, FI, IE, LV, LU, MT (M)

In which language do you want to do this interview?

(READ OUT - ONE ANSWER ONLY)

Austria - GermanBelgium - DutchBelgium - FrenchBulgaria - BulgarianCroatia - CroatianCzech Republic - CzechDenmark - DanishEstonia - EstonianEstonia - RussianFinland - FinnishFinland - SwedishFrance - FrenchGermany - GermanGreece - GreekHungary - HungarianIceland - IcelandicIreland - EnglishIreland - IrishItaly - ItalianLatvia - LatvianLatvia - RussianLithuania - LithuanianLuxembourg - LuxembourgishLuxembourg - FrenchLuxembourg - GermanMacedonia - MacedonianMacedonia - AlbanianMalta - MalteseMalta - English

Q4


3031323334353637383940414243444546474849

Montenegro - MontenegrinNetherlands - DutchNorway - NorwegianPoland - PolishPortugal - PortugueseRepublic of Cyprus - GreekRomania - RomanianSlovakia - SlovakSlovenia - SloveneSpain - CatalanSpain - SpanishSweden - SwedishSwitzerland - GermanSwitzerland - FrenchSwitzerland - ItalianTurkey - TurkishTurkey - KurkishTurkish Cypriot Community - TurkishUnited Kingdom - EnglishUnited States of America - English

Q5


A0

123

B2a

12

C0

123

(RESPONDENT REASSURANCE) I would like to reassure you that your co-operation is completely voluntary and all of your answers are confidential. For quality control and training purposes this interview may be monitored or recorded. First I will ask a few questions purely for classification purposes…

ASK ALL



NEW

IF A0=2 ,"NO", THEN STOP INTERVIEW

IF A0=1, "YES", THEN GO TO B2

IF A0=3, "I don't know/ I'm not sure", THEN GO TO B1

Are you a person responsible for customs compliance or customs operations?

YesNo

NEW

IF B2a=1, "YES", THEN GO TO P5d

IF B2a=2, "NO", THEN GO TO C0

May I speak to a person responsible for customs compliance or customs operations?

Yes, and is available nowYes, and is not available nowNo/Refusal (DO NOT READ OUT)

NEW

Q6


P5a1

10 2

P5b1

10 2

IF C0=3 THEN STOP INTERVIEW

IF C0=1 "Yes, and is available' or C0=2 "Yes, and is not available for the moment", THEN GO TO P5a1 - P5c1

Can you please let me know what is the name of the person responsible for customs compliance or customs operations?

(INT.: PLEASE WRITE DOWN THE NAME OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999')

FL359 P5a

What is his\her title?

(INT.: PLEASE WRITE DOWN THE TITLE OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999')

FL359 P5b

Q7


P5c1

10 2

B1a

123

Can you give me his\her extension or direct line number, please?

(INT.: PLEASE WRITE DOWN THE EXTENSION\DIRECT LINE NUMBER OF THE REFERRAL - IF "NO ANSWER\REFUSAL", CODE '999')

FL359 P5c

IF C0=1 THEN GO TO P5d

IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (C0=2), PLEASE MAKE AN APPOINTMENT

ASK B1a IF A0=3, "I don't know/ I'm not sure"

May I speak to a person who has decision making responsibilities in the company (managing director, CEO) including those who lead the commercial activities of the company (Commercial managers, sales managers, marketing managers)?


NEW

Q8


P5a2

10 2

P5b2

10 2

IF B1a=3 THEN STOP INTERVIEW

IF B1a=1 "Yes, and is available' or B1a=2 "Yes, and is not available' for the moment' THEN GO TO P5a2-P5c2

Can you please let me know what is the name of the person who leads the commercial activities of the company (commercial manager, sales manager, marketing manager)?


FL359 P5a



FL359 P5b

Q9


P5c2

10 2

A1

123



FL359 P5c

IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (B1a=2), PLEASE MAKE AN APPOINTMENT

IF B1a=1 (the person is available) THEN GO TO A1



NEW

Q10


B2b

12

C1

123

P5a3

10 2

IF A1=1, "Yes", THEN GO TO B2b

IF A1=2, "No", OR 3, "I don't know / I'm not sure", THEN STOP INTERVIEW

Are you a person responsible for customs compliance or customs operations?

YesNo

NEW

IF B2b=1, "Yes", THEN GO TO P5d

IF B2b=2, "No", THEN GO TO C1

May I speak to a person responsible for customs compliance or customs operations?


NEW

IF C1=3 THEN STOP INTERVIEW

IF C1=1 "Yes, and is available' or C1=2 "Yes, and is not available for the moment", THEN GO TO P5a3-P5c3

Can you please let me know what is the name of the person responsible for customs compliance or customs operations?


FL359 P5a

Q11


P5b3

10 2

P5c3

10 2



FL359 P5b



FL359 P5c

Q12


P5d

10 2

P5e

12

D1

1,2,3,

IF C1=1 THEN GO TO P5d

IF THE ELIGIBLE REPONDENT IS NOT AVAILABLE (C1=2), PLEASE MAKE AN APPOINTMENT

Can I please verify that I am speaking with (NAME GIVEN)?

(INT.: PLEASE WRITE DOWN THE NAME OF THE PERSON YOU ARE SPEAKING WITH - IF "NO ANSWER\REFUSAL", CODE '999')

FL359 P5d

REDIRECTION OF THE CALL

(ONE ANSWER ONLY)

The respondent is putting you through the referralYou will call the referral later on

FL359 P5e

IF CODE 1 IN P5e THEN GO TO INTRO3 - IF CODE 2 STOP CONTACT

ASK ALL

In 2013, did your company?

(READ OUT – MULTIPLE ANSWERS POSSIBLE)

Import from countries outside the European UnionExport to countries outside the European UnionDK/NA (DO NOT READ OUT)

NEW

Q13


D2

12345

D3

1,2,3,4,5,6,7,8,9,

10,

Who is responsible for dealing with customs procedures in your company?

(READ OUT – ONE ANSWERS ONLY)

An in-house staff memberAnother companyPartly a staff member and partly another companyOtherDK/NA (DO NOT READ OUT)

NEW

ASK D3 TO D6 IF CODE 1 in D1 (if the company is an importer), OTHERS GO TO D7

D3: ITEM 10 SINGLE

From which geographical area(s) did your company import in 2013?


Russia or other European country/countries outside the EU

ChinaAsia except ChinaNorth AmericaBrazilSouth America except BrazilAfricaMiddle EastOther area(s) DK/NA (DO NOT READ OUT)

NEW

Q14


D4

1,

2,3,4,5,6,7,8,9,

10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,

30,

D4: ITEM 30 SINGLE

In which country/countries do you make import declarations?

(READ OUT - MULTIPLE ANSWERS POSSIBLE)

(OUR COUNTRY)(OUR COUNTRY)Another country in the EU AustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSwedenUnited Kingdom

DK/NA (DO NOT READ OUT)

NEW

Q15


D5

1,2,3,4,

D6

1,2,3,4,5,

D5: ROTATE ITEMS 1 TO 3

D5: ITEM 4 SINGLE

What type of points of entry does your company use?

(READ OUT – 3 ANSWERS POSSIBLE)

AirportsSeaportsLand border DK/NA (DO NOT READ OUT)

NEW


D6: ITEM 5 SINGLE

For which type of customers do you import goods or services?

(READ OUT – ROTATE – MULTIPLE ANSWERS POSSIBLE)

Individual consumersPublic sector organisationsYour company or an affiliateOther companies DK/NA (DO NOT READ OUT)

NEW

Q16


D7

1,2,3,4,5,6,7,8,9,

10,

ASK D7 AND D8 IF CODE 2 in D1 (if the company is an exporter), OTHERS GO TO D9

D7: ITEM 10 SINGLE

To which geographical areas did your company export in 2013?


Russia or other European country/countries outside the EU

ChinaAsia except ChinaNorth AmericaBrazilSouth America except BrazilAfricaMiddle EastOther area(s) DK/NA (DO NOT READ OUT)

NEW

Q17


D8

1,

2,3,4,5,6,7,8,9,

10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,

30,

D8: ITEM 30 SINGLE

Which country/countries does your company use as point(s) of exit from the EU?


(OUR COUNTRY)(OUR COUNTRY)Another country in the EU AustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSwedenUnited Kingdom

DK/NA (DO NOT READ OUT)

NEW

Q18


D9

12345

D10

1234567

D11

1234567

ASK ALL

How many employees does your company have?

(READ OUT – ONE ANSWER ONLY)

1-910-4950-249250 or moreDK/NA (DO NOT READ OUT)

NEW

What was your company’s total turnover in 2013?


Less than 100 000 euros100 000 to 500 000 eurosMore than 500 000 to 2 million eurosMore than 2 to 10 million eurosMore than 10 to 50 million eurosMore than 50 million eurosDK/NA (DO NOT READ OUT)

NEW


Is your company any of the following...?


A retailerA manufacturerA service providerA customs agentA transport/logistics companyOtherDK/NA (DO NOT READ OUT)

NEW

Q19


D12

1,2,3,4,

Q1

12345

Q2

12345


D12: ITEM 1 AND 4 SINGLE

Where are the premises of your company and its affiliates located?


Only in (OUR COUNTRY)In another EU country Outside the EUDK/NA (DO NOT READ OUT)

NEW

READ OUT: Electronic customs systems have gradually been introduced across the EU over the last few years. These systems have helped move customs processes away from paper and onto computer-based platforms. This has resulted in changes such as the ways import, export and transit declarations are prepared and submitted as well as affecting the way economic operators are registered.

What kind of impact had the introduction of electronic customs on your company?


Very positive Rather positive Rather negative Very negative DK/NA (DO NOT READ OUT)

NEW

How frequently are customs procedures carried out for your company?


EverydaySeveral times a monthSeveral times a yearOnce a year or lessDK/NA (DO NOT READ OUT)

NEW

Q20


Q3A

123

Q4A

1

2

3

4

5

6

7

ASK Q3A TO Q5A IF D2≠2 (not outsourced), OTHERS GO TO Q3B

IF Q2=5 "DK/NA" THEN STOP INTERVIEW

In your company, do you use a single IT interface or several IT interfaces when dealing with customs procedures?


A single IT interfaceSeveral IT interfacesDK/NA (DO NOT READ OUT)

NEW

Q4A: ROTATE STATEMENTS 1 TO 7

For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete?


Very easy Fairly easy Fairly difficult

Very difficult

DK/NA (DO NOT

READ OUT)

Processing pre-arrival declarations

1 2 3 4 5

Submitting import declarations

1 2 3 4 5

Submitting export declarations

1 2 3 4 5

Submitting transit declarations

1 2 3 4 5

Calculating import charges 1 2 3 4 5

Paying import charges 1 2 3 4 5

Complying with controls, enquiries and audits

1 2 3 4 5

NEW

Q21


Q5A

1

2

3

4

5

Q5A: ROTATE STATEMENTS 1 TO 5

When dealing with customs procedures, do you face the following situations…?


Often From time to time

Rarely Never DK/NA (DO NOT

READ OUT)

Having to submit the same information more than once

1 2 3 4 5

Difficulties in predicting length of the customs clearance process

1 2 3 4 5

Unexpected delays caused by customs procedures

1 2 3 4 5

Working with an IT interface that is not easy to use

1 2 3 4 5

Difficulties in providing the information required by authorities

1 2 3 4 5

NEW

Q22


Q3B

1,2,3,

4,

5,6,7,

Q4B

1,

2,

3,4,5,

ASK Q3B TO Q5B IF D2=2 (outsourced), OTHERS GO TO Q6

Q3B: ROTATE ITEMS 1 TO 5

Q3B: ITEM 7 SINGLE

What are the main reasons why your company outsources customs procedures?

(READ OUT – MAX. 3 ANSWERS)

Conducting procedures in-house is too costly Customs procedures are too complexCustoms procedures are too time-consumingYour staff do not have the required expertise to comply with procedures

Customs procedures are rarely needed in your company

Other reason (DO NOT READ OUT)DK/NA (DO NOT READ OUT)

NEW

Q4B: ITEM 5 SINGLE

Interviewer instruction: If more than one provider, then refer to the main one

Where is the outsourcing company located?


In the same Member State as your company In the Member State that is the main point of entry/exit for your imports/exports In another EU Member State that is not the main point of entry/exit for your imports/exportsOutside the EUDK/NA (DO NOT READ OUT)

NEW

Q23


Q5B1

1

2

3

4

5

Q5B1: ROTATE STATEMENTS 1 TO 5

For each of the following outsourced customs procedures, would you say that it is in general a very easy, fairly easy, fairly difficult or very difficult operation to complete?


Very easy Fairly easy Fairly difficult

Very difficult

DK/NA (DO NOT

READ OUT)

Providing the required information for import declarations

1 2 3 4 5

Providing the required information for export declarations

1 2 3 4 5

Providing the required information for transit declarations

1 2 3 4 5

Paying import charges 1 2 3 4 5


1 2 3 4 5

NEW

Q24


Q5B2

1

2

3

Q6

12345

Q5B2: ROTATE STATEMENTS 1 TO 3

When dealing with customs procedures, do you face the following situations…?


Often From time to time

Rarely Never DK/NA (DO NOT

READ OUT)

Multiple requests for similar information

1 2 3 4 5

Difficulties in predicting the length of the customs clearance process

1 2 3 4 5

Difficulties in providing the informationrequired by authorities

1 2 3 4 5

NEW

ASK ALL

To what extent do differences in customs costs and time delays influence your decision to choose certain points of entry or exit? They influence it…


Very muchTo some extent Not reallyNot at allDK/NA (DO NOT READ OUT)

NEW

Q25


Q7

Increased a lot

Increased slightly

Stayed the sam

e

Decrease

d slightly

Decreased a lot

DK/NA (DO NOT REA

D OUT

)

1 1 2 3 4 5 6

2 1 2 3 4 5 63 1 2 3 4 5 64 1 2 3 4 5 6

Q8

1

2

3

Q7: ROTATE STATEMENTS 1 TO 4

Over the last 5 years how would you say each of the following has evolved…?


The costs related to customs operations (including the staff costs) The frequency of controlsThe frequency of enquiries and auditsThe time required to clear customs

NEW


For your company, has the transition from paper to electronic customs procedures required…?


Yes No DK/NA (DO NOT

READ OUT)

IT investments (e.g. hardware and software) 1 2 3

Investments for training staff 1 2 3

Other types of investments 1 2 3

NEW

Q26


Q9

1

2

3

4

Q10

12


Did the transition from paper to electronic customs make a difference in terms of the following?


Yes very much

Yes to some extent

No, not really

No, not at all

DK/NA (DO NOT

READ OUT)

It lowered the cost of the products your company offers

1 2 3 4 5

It allowed your company to introduce new products faster on the market and/or to offer a wider range of products

1 2 3 4 5

It allowed your company to operate on more markets or in a wider geographical area

1 2 3 4 5

It simplified the customs procedures

1 2 3 4 5

NEW

The EU is currently evaluating the electronic customs procedures. Would you agree to take part in another telephone interview that would last about 30 minutes to explore your experience and views of electronic customs procedures in greater detail? If you agree to be interviewed again please give me your contact details (name, phone number, email address).’

YesNo

NEW

Q27


Q11a

10 2

IF Q10=1, "Yes", THEN GO TO Q11

Respondent's contact details

(INT.: PLEASE WRITE DOWN THE RESPONDENT'S CONTACT DETAILS)

NEW

Q28

TABLES


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

72 76 1

83 79 0

42 86 0

66 51 2

81 84 0

68 78 0

88 60 0

91 70 0

63 87 0

64 86 1

75 61 0

70 72 0

74 88 0

76 67 0

74 58 1

77 86 0

69 81 0

82 84 0

WN/KA (NICHT

VORLESEN)

Flash EB

399

Exporté vers des

pays situés en

dehors de l’Union

européenne

Export to countries

outside the

European Union

in Länder außerhalb

der Europäischen

Union Waren oder

Dienstleistungen

exportiert?

Flash EB

399

Importé depuis des

pays situés en

dehors de l’Union

européenne

Import from

countries outside the

European Union

aus Ländern

außerhalb der

Europäischen Union

Waren oder

Dienstleistungen

importiert?

Flash EB

399

D1 En 2013, votre entreprise a-t-elle... ? (PLUSIEURS REPONSES POSSIBLES)

D1 In 2013, did your company? (MULTIPLE ANSWERS POSSIBLE)

D1 Hat Ihr Unternehmen im Jahr 2013… (MEHRFACHNENNUNGEN MÖGLICH)

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T1


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

100 0 0

WN/KA (NICHT

VORLESEN)

Flash EB

399

Exporté vers des

pays situés en

dehors de l’Union

européenne

Export to countries

outside the

European Union

in Länder außerhalb

der Europäischen

Union Waren oder

Dienstleistungen

exportiert?

Flash EB

399

Importé depuis des

pays situés en

dehors de l’Union

européenne

Import from

countries outside

the European Union

aus Ländern

außerhalb der

Europäischen Union

Waren oder

Dienstleistungen

importiert?

Flash EB

399

D1A En 2013, votre entreprise a-t-elle... ? (PLUSIEURS REPONSES POSSIBLES)

D1A In 2013, did your company? (MULTIPLE ANSWERS POSSIBLE)

D1A Hat Ihr Unternehmen im Jahr 2013… (MEHRFACHNENNUNGEN MÖGLICH)

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T2


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

0 100 0

WN/KA (NICHT

VORLESEN)

Flash EB

399

Exporté vers des

pays situés en

dehors de l’Union

européenne

Export to

countries outside

the European

Union

in Länder

außerhalb der

Europäischen

Union Waren oder

Dienstleistungen

exportiert?

Flash EB

399

Importé depuis

des pays situés en

dehors de l’Union

européenne

Import from

countries outside

the European

Union

aus Ländern

außerhalb der

Europäischen

Union Waren oder

Dienstleistungen

importiert?

Flash EB

399

D1B En 2013, votre entreprise a-t-elle... ? (PLUSIEURS REPONSES POSSIBLES)

D1B In 2013, did your company? (MULTIPLE ANSWERS POSSIBLE)

D1B Hat Ihr Unternehmen im Jahr 2013… (MEHRFACHNENNUNGEN MÖGLICH)

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T3


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

1

41 20 36 2 1

47 21 24 7

0

69 14 13 4 0

33 28 37 2

0

24 31 42 3 0

31 29 39 1

0

47 42 11 0 0

20 23 51 6

0

52 19 24 3 2

44 17 36 3

0

19 39 42 0 0

31 25 28 16

0

18 74 8 0 0

62 10 28 0

0

41 26 25 7 1

29 49 18 4

1

37 31 32 0 0

42 23 32 2

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Autre

Other

Sonstiges

Flash EB

399

Teils ein interner

Mitarbeiter und

teils ein anderes

Unternehmen

Flash EB

399

Une autre

entreprise

Another

company

Ein anderes

Unternehmen

Flash EB

399

Un membre du

personnel en

interne

An in-house staff

member

Ein

betriebsinterner

Mitarbeiter

Flash EB

399

D2 Qui est chargé de la gestion des procédures douanières dans votre entreprise ?

D2 Who is responsible for dealing with customs procedures in your company?

D2 Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig?

En partie un

membre du

personnel et en

partie une autre

entreprise

Partly a staff

member and partly

another company

T4


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

38 20 38 3 1

47 20 26 7

0

68 12 13 7 0

29 30 37 4

0

28 25 47 0 0

28 29 41 2

0

44 44 12 0 0

19 22 55 4

0

49 25 21 2 3

40 18 39 3

0

18 38 44 0 0

35 25 28 12

0

17 76 7 0 0

57 11 32 0

0

46 24 20 9 1

29 44 21 6

1

35 30 35 0 0

39 24 34 2

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Autre

Other

Sonstiges

Flash EB

399

Teils ein interner

Mitarbeiter und

teils ein anderes

Unternehmen

Flash EB

399

Une autre

entreprise

Another

company

Ein anderes

Unternehmen

Flash EB

399

Un membre du

personnel en

interne

An in-house

staff member

Ein

betriebsinterner

Mitarbeiter

Flash EB

399

D2I Qui est chargé de la gestion des procédures douanières dans votre entreprise ?

D2I Who is responsible for dealing with customs procedures in your company?

D2I Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig?

En partie un

membre du

personnel et en

partie une autre

entreprise

Partly a staff

member and partly

another company

T5


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

1

42 17 38 2 1

45 19 27 8

0

69 15 14 2 0

34 26 38 2

0

28 31 38 3 0

32 24 43 1

0

58 26 16 0 0

18 20 57 5

0

51 17 27 3 2

42 17 38 3

0

19 34 47 0 0

31 25 30 14

0

24 67 9 0 0

66 9 25 0

0

40 26 27 6 1

33 46 19 2

1

38 29 33 0 0

42 21 34 2

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Autre

Other

Sonstiges

Flash EB

399

Teils ein interner

Mitarbeiter und teils

ein anderes

Unternehmen

Flash EB

399

Une autre

entreprise

Another

company

Ein anderes

Unternehmen

Flash EB

399

Un membre du

personnel en

interne

An in-house

staff member

Ein

betriebsinterner

Mitarbeiter

Flash EB

399

D2E Qui est chargé de la gestion des procédures douanières dans votre entreprise ?

D2E Who is responsible for dealing with customs procedures in your company?

D2E Wer ist in Ihrem Unternehmen für die Bearbeitung von Zollverfahren zuständig?

En partie un membre

du personnel et en

partie une autre

entreprise

Partly a staff member

and partly another

company

T6


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

24 50 45 29 1

35 70 46 54 15

11 56 46 34 18

11 41 27 7 0

42 63 57 48 10

38 55 35 20 2

58 44 29 27 1

49 57 49 32 2

25 52 35 35 13

38 67 56 33 14

27 62 38 8 3

26 65 39 34 13

54 56 56 41 15

66 41 27 16 3

21 43 35 14 1

32 56 56 48 12

35 60 46 36 12

65 63 59 49 19

Le Brésil

Brazil

Brasilien

Flash EB

399

L’Amérique du

Nord

North America

Nordamerika

Flash EB

399

Asien außer

China

Flash EB

399

La Chine

China

China

Flash EB

399

La Russie ou un

autre ou d’autre(s)

pays européen(s)

situé(s) en dehors

de l’UE

Russia or other

European

country/countries

outside the EU

Russland oder

anderes

europäisches

Land/andere

europäische Länder

außerhalb der EU

Flash EB

399

D3 Depuis quelle(s) région(s) géographique(s) votre entreprise a-t-elle importé en 2013 ? (PLUSIEURS

REPONSES POSSIBLES)

D3 From which geographical area(s) did your company import in 2013? (MULTIPLE ANSWERS

POSSIBLE)

D3 Aus welchen Regionen hat Ihr Unternehmen im Jahr 2013 importiert? (MEHRFACHNENNUNGEN

MÖGLICH)

L’Asie sauf la

Chine

Asia except

China

T7


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

L’AfriqueLe Moyen-

Orient

Une autre ou

d’autre(s)

région(s)

NSP/SR (NE

PAS LIRE)

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Afrika Naher OstenAndere

Region(en)

WN/KA (NICHT

VORLESEN)

24 24 18 1

13 19 17 2

13 18 7 2

2 17 18 2

7 11 5 0

12 19 22 3

14 16 11 0

13 7 36 1

11 22 16 1

17 18 19 6

3 16 1 1

5 9 8 0

11 9 13 1

18 19 12 3

0 23 29 0

22 14 16 0

14 27 28 117

4 7 11 2

10

15

10

13

0

5

5

1

16

12

10

10

Flash EB

399

12

18

6

12

11

D3 Depuis quelle(s) région(s) géographique(s) votre entreprise a-t-elle importé en 2013 ?

(PLUSIEURS REPONSES POSSIBLES)

D3 From which geographical area(s) did your company import in 2013? (MULTIPLE ANSWERS

POSSIBLE)

D3 Aus welchen Regionen hat Ihr Unternehmen im Jahr 2013 importiert? (MEHRFACHNENNUNGEN

MÖGLICH)

L’Amérique du

Sud sauf le

Brésil

South America

except Brazil

Südamerika

außer Brasilien

Africa Middle East Other area(s)

DK/NA (DO

NOT READ

OUT)

T8


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 88 3 3 1 1 2

92 1 0 0 0 0

87 2 0 0 2 0

75 0 6 0 0 0

84 1 1 0 0 0

91 0 9 0 0 0

98 0 0 0 0 0

98 0 0 0 0 0

79 3 3 2 2 2

87 3 17 0 2 0

97 0 0 0 0 0

74 3 10 10 2 5

100 0 0 0 0 0

99 1 3 1 1 0

21 3 3 2 3 2

94 0 0 0 0 0

86 3 0 1 2 4

Chypre

Cyprus

Zypern

Flash EB

399

88 2 4 1 1 1

Croatie

Croatia

Kroatien

Flash EB

399

Bulgarie

Bulgaria

Bulgarien

Flash EB

399

Belgien

Flash EB

399

Autriche

Austria

Österreich

Flash EB

399

(NOTRE PAYS)

(OUR

COUNTRY)

In (UNSEREM

LAND)

Flash EB

399

D4 Dans quel(s) pays faites-vous des déclarations d’importation ? (PLUSIEURS REPONSES POSSIBLES)

D4 In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE)

D4 In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN

MÖGLICH)

Belgique

Belgium

T9


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

République

tchèqueDanemark Estonie Finlande France Allemagne

Czech Republic Denmark Estonia Finland France Germany

Tschechische

RepublikDänemark Estland Finnland Frankreich Deutschland

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

2 2 1 2 4 7

3 6 3 3 11 14

0 0 0 0 0 0

3 0 9 10 9 11

3 1 1 2 4 0

0 0 0 0 0 0

2 3 2 3 8 13

0 0 0 0 1 1

3 3 2 2 0 13

4 4 2 2 10 12

0 0 2 0 0 0

0 0 0 0 0 1

1 0 0 1 1 8

0 0 0 0 0 11

4

0 0 0 0 2 2

2 1 1 1 2

0 0 0 0 0




MÖGLICH)

3 4 2 3 9 10

0

T10


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK




MÖGLICH)

Irlande Italie Lettonie LituanieGrèce Hongrie

Greece Hungary Ireland Italy Latvia Lithuania

Griechenland Ungarn Irland Italien Lettland Litauen

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

1 1 1 3 1 1

3 3 2 7 4 3

4 0 0 0 0 0

2 3 1 4 3 9

0 0 0 1 0 0

0 0 0 0 0 0

0 2 2 19 2 2

0 0 0 1 0 0

0 2 2 13 0 0

2 2 2 0 2 3

0 0 0 0 0 6

0 0 0 0 0 0

0 2 0 1 0 1

0 0 0 1 1 0

0 0 0 1 0 0

0 2 0 3 0 0

0 0 0 0 0 1

2 2 6 8 2 1

T11


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK




MÖGLICH)

Pays-Bas Pologne Portugal RoumanieLuxembourg Malte

Luxembourg Malta Netherlands Poland Portugal Romania

Luxemburg Malta Niederlande Polen Portugal Rumänien

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

1 1 5 3 2 2

3 2 16 6 4 2

0 0 0 0 0 0

2 1 2 3 2 3

0 0 9 3 1 0

0 0 0 0 0 0

2 2 13 2 2 4

0 0 3 0 4 0

0 0 11 7 3 4

2 2 2 3 2 3

0 0 0 0 0 0

0 0 0 0 0 0

1 0 0 2 0 1

0 0 0 0 0 0

0 0 10 0 0 0

0 0 2 2 0 0

0 0 0 0 0 0

3 3 9 7 3 3

T12


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK




MÖGLICH)

Espagne Suède Royaume UniNSP/SR (NE

PAS LIRE)Slovaquie Slovénie

Slovakia Slovenia Spain SwedenUnited

Kingdom

DK/NA (DO

NOT READ

OUT)

Slowakei Slowenien Spanien SchwedenVereinigtes

Königreich

WN/KA (NICHT

VORLESEN)

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

1 1 3 1 3 8

0 0 8 3 13 7

0 0 0 0 0 6

3 2 1 1 1 71

2 0 1 0 2 1

0 0 0 0 0 0

2 2 5 3 13 9

0 0 0 0 0 2

2 2 6 4 4 5

2 2 5 3 6 13

0 0 0 1 0 0

0 0 0 0 0 2

0 1 1 0 3 7

0 0 1 0 0 14

0 0 13 0 1 12

2 0 0 0 0 6

0 0 0 0 1 7

2 1 4 3 0 10

T13


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

92 5 7

88 15 10

75 23 12

87 9 6

91 14 7

84 13 14

98 7 0

98 1 2

87 32 5

79 17 13

74 28 9

97 8 2

99 16 1

100 0 0

94 4 6

21 12 71

88 16 8

86 31 7

WN/KA (NICHT

VORLESEN)

Flash EB

399

Dans un autre

pays de l.UE

In another

country in the

EU

In einem land

innerhalb der

EU27

Flash EB

399

En (NOTRE

PAYS)

In (OUR

COUNTRY)

In (UNSER

LAND)

Flash EB

399

D4T Dans quel(s) pays faites-vous des déclarations d’importation ? (PLUSIEURS REPONSES POSSIBLES)

D4T In which country/countries do you make import declarations? (MULTIPLE ANSWERS POSSIBLE)

D4T In welchem Land bzw. in welchen Ländern reichen Sie Einfuhranmeldungen ein? (MEHRFACHNENNUNGEN MÖGLICH)

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T14


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 80 80 29 0

62 66 33 2

31 47 53 2

44 84 41 0

48 67 38 3

62 87 40 2

49 49 63 1

50 50 51 2

65 85 40 2

50 75 49 0

58 79 30 0

53 81 65 0

36 49 59 1

71 77 68 2

64 79 41 1

31 48 58 1

73 78 56 0

61 77 43 1

WN/KA (NICHT

VORLESEN)

Flash EB

399

Les frontières

terrestres

Land border

Landgrenzen

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399

Seehäfen

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399

Les aéroports

Airports

Flughäfen

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399

D5 Quels types de points d’entrée votre entreprise utilise-t-elle ? (MAX. 3 REPONSES)

D5 What type of points of entry does your company use? (MAX. 3 ANSWERS)

D5 Welche Arten von Zolleingangsstellen nutzt Ihr Unternehmen? (MAXIMAL 3 NENNUNGEN)

Les ports

Seaports

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T15


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

22 9 59 51 0

15 8 61 47

1

23 4 59 27 0

24 12 42 51

1

18 11 46 54 1

11 6 64 45

0

15 2 60 36 0

20 18 70 31

0

13 8 53 44 2

11 10 55 56

0

18 6 49 57 0

40 8 58 35

0

15 0 41 60 0

11 14 74 58

0

22 9 44 57 1

25 11 56 44

1

53 14 58 48 1

17 9 56 51

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

D’autres

entreprises

Other

companies

Andere

Unternehmen

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399

Ihr

Unternehmen

oder andere

Unternehmen

Ihres Konzerns

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399

Des

organismes du

secteur public

Public sector

organisations

öffentliche

Einrichtungen

Flash EB

399

Des particuliers

Individual

consumers

Privat-

verbraucher

Flash EB

399

D6 Pour quel type de clients importez-vous des biens ou des services ? (PLUSIEURS REPONSES POSSIBLES)

D6 For which type of customers do you import goods or services? (MULTIPLE ANSWERS POSSIBLE)

D6 Für welche Kundengruppen importieren Sie Waren oder Dienstleistungen? (MEHRFACHNENNUNGEN MÖGLICH)

Votre

entreprise ou

une société

affiliée

Your company

or an affiliate

T16


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

63 24 43 37 11

60 48 49 62 26

22 18 17 25 17

27 11 8 11 2

78 43 57 52 29

65 19 13 17 3

84 16 22 18 2

92 17 27 17 4

49 41 43 34 21

69 43 40 48 32

63 15 26 26 4

42 30 30 33 19

78 39 55 47 29

80 11 12 12 1

50 12 21 16 4

66 42 58 53 27

60 36 39 40 23

82 47 57 53 36

Le Brésil

Brazil

Brasilien

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399

L’Amérique du

Nord

North America

Nordamerika

Flash EB

399

Asien außer

China

Flash EB

399

La Chine

China

China

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399

La Russie ou un

autre ou d’autre(s)

pays européen(s)

situé(s) en dehors

de l’UE

Russia or other

European

country/countries

outside the EU

Russland oder ein

anderes

europäisches

Land/andere

europäische Länder

außerhalb der EU

Flash EB

399

D7 Vers quelles régions géographiques votre entreprise a-t-elle exporté en 2013 ? (PLUSIEURS

REPONSES POSSIBLES)

D7 To which geographical areas did your company export in 2013? (MULTIPLE ANSWERS POSSIBLE)

D7 In welche Regionen hat Ihr Unternehmen im Jahr 2013 exportiert? (MEHRFACHNENNUNGEN

MÖGLICH)

L’Asie sauf la

Chine

Asia except

China

T17


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

L’AfriqueLe Moyen-

Orient

D’autres

régions

NSP/SR (NE

PAS LIRE)

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Afrika Naher Ostenandere

Region(en)

WN/KA (NICHT

VORLESEN)

61 55 30 1

45 39 32 1

46 41 28 1

12 20 30 2

2 4 9 6

48 44 44 0

51 33 14 1

26 31 42 0

45 49 35 0

56 37 31 0

7 14 2 2

9 11 23 0

14 11 23 2

53 56 35 1

4 15 46 1

71 16 14 1

39 64 47 127

19 15 30 1

8

36

8

17

6

17

5

11

57

25

31

3

Flash EB

399

30

39

6

29

36

D7 Vers quelles régions géographiques votre entreprise a-t-elle exporté en 2013 ? (PLUSIEURS

REPONSES POSSIBLES)

D7 To which geographical areas did your company export in 2013? (MULTIPLE ANSWERS

POSSIBLE)

D7 In welche Regionen hat Ihr Unternehmen im Jahr 2013 exportiert? (MEHRFACHNENNUNGEN

MÖGLICH)

L’Amérique du

Sud sauf le

Brésil

South America

except Brazil

Südamerika

außer Brasilien

Africa Middle East Other area(s)

DK/NA (DO

NOT READ

OUT)

T18


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 98 2 4 2 3 2

98 0 1 1 0 0

66 2 0 3 0 0

96 0 3 0 0 0

84 0 1 1 1 0

93 2 15 0 3 0

93 0 0 0 0 0

100 0 1 0 0 0

96 4 5 0 1 0

90 5 31 3 6 2

100 0 3 0 0 0

91 0 6 5 0 1

85 1 0 0 0 0

99 1 14 5 3 0

64 1 3 1 1 1

87 3 1 0 0 2

94 9 0 6 8 6

Chypre

Cyprus

Zypern

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399

94 2 9 2 2 1

Croatie

Croatia

Kroatien

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399

Bulgarie

Bulgaria

Bulgarien

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399

Belgien

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399

Autriche

Austria

Österreich

Flash EB

399

(NOTRE PAYS)

(OUR

COUNTRY)

Deutschland

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399

D8 Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l’UE ? (PLUSIEURS REPONSES

POSSIBLES)

D8 Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS

POSSIBLE)

D8 Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU?

(MEHRFACHNENNUNGEN MÖGLICH)

Belgique

Belgium

T19


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

République

tchèqueDanemark Estonie Finlande France Allemagne

Czech Republic Denmark Estonia Finland France Germany

Tschechische

RepublikDänemark Estland Finnland Frankreich Deutschland

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

2 2 2 2 6 8

4 9 5 8 24 23

0 0 0 0 0 4

1 0 1 2 4 26

2 1 1 6 7 0

0 1 0 3 0 10

0 1 3 0 7 1

0 0 0 0 7 2

6 6 3 5 0 17

0 0 2 0 9 7

0 0 2 0 0 2

0 1 1 0 0 2

4 1 1 3 8 13

1 1 1 0 0 13

7

0 0 0 0 3 3

3 0 3 1 5

1 0 0 0 0


POSSIBLES)


POSSIBLE)



3 5 1 3 7 10

0

T20


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK


POSSIBLES)


POSSIBLE)



Irlande Italie Lettonie LituanieGrèce Hongrie

Greece Hungary Ireland Italy Latvia Lithuania

Griechenland Ungarn Irland Italien Lettland Litauen

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

1 2 1 5 2 3

12 13 10 19 8 5

4 0 0 4 0 1

1 1 1 1 2 5

0 1 0 10 3 4

0 3 0 0 7 5

0 0 0 1 0 0

0 0 0 3 1 0

4 6 4 13 3 5

1 1 0 0 3 3

0 0 0 0 0 10

0 0 0 0 8 0

0 3 0 3 2 4

0 1 0 3 1 1

0 0 0 2 0 0

2 8 0 4 0 0

0 0 0 0 0 1

2 2 6 6 2 1

T21


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK


POSSIBLES)


POSSIBLE)



Pays-Bas Pologne Portugal RoumanieLuxembourg Malte

Luxembourg Malta Netherlands Poland Portugal Romania

Luxemburg Malta Niederlande Polen Portugal Rumänien

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

2 1 6 5 2 2

14 5 25 17 13 6

0 0 0 1 0 6

2 1 9 4 1 2

0 0 13 12 0 0

0 0 1 1 0 0

0 0 0 3 0 0

0 0 1 1 3 1

5 2 15 8 7 5

0 0 1 3 1 1

0 0 4 4 0 0

0 0 0 2 0 0

2 0 0 8 0 2

0 0 2 0 0 0

0 0 1 1 0 0

0 0 0 2 0 0

0 0 1 0 0 0

3 2 9 7 3 3

T22


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK


POSSIBLES)


POSSIBLE)



Espagne Suède Royaume UniNSP/SR (NE PAS

LIRE)Slovaquie Slovénie

Slovakia Slovenia Spain SwedenUnited

Kingdom

DK/NA (DO NOT

READ OUT)

Slowakei Slowenien Spanien SchwedenVereinigtes

Königreich

WN/KA (NICHT

VORLESEN)

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

2 2 5 2 4 2

8 4 18 12 22 2

0 0 1 0 3 2

1 2 1 4 0 28

1 2 1 0 2 0

0 0 0 15 0 1

0 0 1 0 6 1

0 1 0 1 2 0

5 4 14 5 7 0

1 1 4 0 6 2

0 0 0 1 0 0

0 0 0 1 0 5

0 4 2 1 3 0

0 0 3 4 1 7

0 0 10 0 2 2

0 0 0 0 1 14

0 0 1 0 2 1

3 2 3 2 0 2

T23


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

98 14 1

98 16 2

96 15 2

66 26 14

93 35 0

84 22 7

100 16 0

93 14 5

90 47 0

96 22 2

91 17 1

100 16 0

99 36 0

85 37 1

87 21 2

64 29 28

94 27 2

94 43 2

WN/KA (NICHT

VORLESEN)

Flash EB

399

Dans un autre

pays de l.UE

In another

country in the

EU

In einem land

innerhalb der

EU27

Flash EB

399

En (NOTRE

PAYS)

In (OUR

COUNTRY)

In (UNSER

LAND)

Flash EB

399

D8T Quel(s) pays votre entreprise utilise-t-elle comme point(s) de sortie de l’UE ? (PLUSIEURS REPONSES POSSIBLES)

D8T Which country/countries does your company use as point(s) of exit from the EU? (MULTIPLE ANSWERS POSSIBLE)

D8T Welches Land bzw. welche Länder nutzt Ihr Unternehmen als Zollausgangsstelle(n) aus der EU?


NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T24


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

7 61 23 9 0

15 71 7 7

0

2 57 34 7 0

3 61 30 6

0

24 36 27 13 0

10 52 28 10

0

4 44 30 19 3

12 57 27 4

0

4 59 31 4 2

10 55 23 12

0

4 69 19 8 0

7 55 25 13

1

6 60 27 7 0

9 54 25 11

2

0 38 40 22 0

37 28 30 3

1

5 58 25 12 0

8 57 25 9

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

250 ou plus

250 or more

250 oder mehr

Flash EB

399

50-249

Flash EB

399

01/10/1949

01/10/1949

01/10/1949

Flash EB

399

09/01/2014

09/01/2014

09/01/2014

Flash EB

399

D9 Combien d’employés votre entreprise a-t-elle ?

D9 How many employees does your company have?

D9 Wie viele Beschäftigte hat Ihr Unternehmen?

50-249

50-249

T25


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

3 13 22 26

3 20 27 22

5 28

0 6 25 29

1 2 19 48

2 4 10 31

1 2 29 42

2 3

0 6 6 13

0 15 28 24

2 4 17 31

26 35

0 15 16 33

2 4 19 25

0 6

0 2 14 25

17 10

1 0 0 15

18 16

2 5 17 29

1 1 9 30

Mehr als 2

Millionen Euro bis

10 Millionen Euro

Flash EB

399

Entre plus de

500 000 euros et

2 millions d’euros

More than 500

000 to 2 million

euros

Mehr als 500 000

Euro bis 2

Millionen Euro

Flash EB

399

100 000 Euro bis

500 000 Euro

Flash EB

399

Moins de

100 000 euros

Less than 100

000 euros

Weniger als 100

000 Euro

Flash EB

399

D10 Quel était le chiffre d’affaires total de votre entreprise en 2013 ?

D10 What was your company’s total turnover in 2013?

D10 Wie hoch war der Gesamtumsatz Ihres Unternehmens im Jahr 2013?

Entre 100 000 et

500 000 euros

100 000 to 500

000 euros

Entre plus de

2 millions d’euros

et 10 millions

d’euros

More than 2 to

10 million euros

T26


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

NSP/SR (NE

PAS LIRE)

More than 10 to

50 million euros

More than 50

million euros

DK/NA (DO

NOT READ

OUT)

D10 Quel était le chiffre d’affaires total de votre entreprise en

2013 ?

D10 What was your company’s total turnover in 2013?

D10 Wie hoch war der Gesamtumsatz Ihres Unternehmens im Jahr

2013?

Entre plus de

10 millions

d’euros et

50 millions

d’euros

Plus de

50 millions

d’euros

WN/KA (NICHT

VORLESEN)

Flash EB

399

Flash EB

399

Flash EB

399

Mehr als 10

Millionen Euro

bis 50 Millionen

Euro

Mehr als 50

Millionen Euro

25

15 9 35

16 6

35

36 21 27

3 1

29

9 2 25

20 10

6

14 4 32

16 11

18

20 7 26

20 8

23

18 3 54

9 1

12

5 3 28

34 16

12

6 3 19

13 1

11

10 5 25

14 5

T27


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

1 52 10 2

15 73 2 0

5 0

14 45 14 0

22 55 6 0

27 58 8 0

20 39 19 1

7 52

8 42 10 1

18 38 10 0

7 52 12 2

9 0

26 35 13 2

3 50 9 1

40 26

16 56 8 0

9 3

6 60 10 0

20 44

14 52 10 1

3 50 15 3

Eine Zollagentur

Flash EB

399

Un prestataire de

services

A service provider

Ein

Dienstleistungsanbieter

Flash EB

399

Ein Hersteller von

Waren

Flash EB

399

Un détaillant

A retailer

Ein

Einzelhandelsunternehmen

Flash EB

399

D11 Votre entreprise est-elle...?

D11 Is your company any of the following...?

D11 Ist Ihr Unternehmen...?

Un fabricant

A manufacturer

Un

commissionnaire

en douane

A customs agent

T28


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

NSP/SR (NE PAS

LIRE)

A transport/logistics

companyOther

DK/NA (DO NOT

READ OUT)

D11 Votre entreprise est-elle...?

D11 Is your company any of the following...?

D11 Ist Ihr Unternehmen...?

Une entreprise de transport

ou de logistiqueAutre

WN/KA (NICHT

VORLESEN)

Flash EB

399

Flash EB

399

Flash EB

399

Ein Transport-

/LogistikunternehmenSonstiges

0

6 23 0

3 20

0

2 22 0

3 21

0

9 15 0

1 19

0

4 33 0

2 23

1

2 5 0

5 21

0

2 33 4

1 33

0

1 34 0

4 32

0

1 9 0

4 17

0

7 20 0

1 16

T29


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 94 15 19 0

99 20 14 0

100 4 1 0

100 4 8 0

95 14 6 0

99 32 25 0

94 24 25 1

100 22 7 0

97 14 11 0

100 16 15 0

100 14 12 0

100 4 3 0

96 14 6 0

98 13 18 0

83 42 35 10

99 4 6 0

98 38 28 0

98 15 14 0

WN/KA (NICHT

VORLESEN)

Flash EB

399

En dehors de

l’UE

Outside the EU

Außerhalb der

EU

Flash EB

399

In einem

anderen EU-

Land

Flash EB

399

Seulement en

(NOTRE PAYS)

Only in (OUR

COUNTRY)

In (UNSEREM

LAND)

Flash EB

399

D12 Où se situentles locaux de votre entreprise et de ses sociétés affiliées? (PLUSIEURS REPONSES POSSIBLES)

D12 Where are the premises of your company and its affiliates located? (MULTIPLE ANSWERS POSSIBLE)

D12 Wo befindet sich das/die Betriebsgelände Ihres Unternehmens und/oder der weiteren Unternehmen Ihrer

Unternehmensgruppe? (MEHRFACHNENNUNGEN MÖGLICH)

Dans un autre

pays de l’UE

In another EU

country

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T30


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

35 54 0 0

28 56 1 0

1 1

23 43 2 0

20 33 3 2

19 60 1 0

22 44 0 0

21 54

34 42 0 0

14 58 0 0

17 54 3 1

0 5

32 37 0 0

24 49 1 0

23 59

32 51 8 4

4 0

14 45 8 1

13 60

23 52 2 1

14 68 2 0

Sehr negativ

Flash EB

399

Plutôt négatif

Rather

negative

Eher negativ

Flash EB

399

Eher positiv

Flash EB

399

Très positif

Very positive

Sehr positiv

Flash EB

399

Q1 Quel type d’impact la mise en place des douanes électroniques a-t-elle eu sur

votre entreprise ?

Q1 What kind of impact had the introduction of electronic customs on your

company?

Q1 Wie hat sich die Einführung des elektronischen Zolls auf Ihr Unternehmen

ausgewirkt?

Plutôt positif

Rather positive

Très négatif

Very negative

T31


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

Total 'Négatif'

DK/NA (DO NOT

READ OUT)Total 'Positive' Total 'Negative'

Q1 Quel type d’impact la mise en place des douanes électroniques a-

t-elle eu sur votre entreprise ?

Q1 What kind of impact had the introduction of electronic customs

on your company?

Q1 Wie hat sich die Einführung des elektronischen Zolls auf Ihr

Unternehmen ausgewirkt?

NSP/SR (NE PAS

LIRE)Total 'Positif'

Gesamt

"Negativ"

Flash EB

399

Flash EB

399

Flash EB

399

WN/KA (NICHT

VORLESEN)

Gesamt

"Positiv"

3

16 82 2

22 75

4

32 59 9

23 73

12

31 69 0

5 83

5

26 73 1

13 82

4

20 79 1

25 71

0

24 76 0

28 72

2

11 89 0

23 75

0

15 84 1

34 66

5

32 66 2

42 53

T32


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

24 42 29 5 0

22 51 22 5

0

3 36 51 10 0

10 41 44 5

0

14 48 35 3 0

32 46 22 0

0

26 67 7 0 0

12 46 37 5

0

18 55 22 5 0

22 46 27 5

0

14 52 28 6 0

10 47 41 2

0

7 60 31 2 0

33 52 13 2

0

31 54 10 5 0

12 43 40 5

0

28 42 27 3 0

20 49 26 5

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Une fois par an

ou moins

Once a year or

less

Einmal pro Jahr

oder seltener

Flash EB

399

Mehrmals pro

Jahr

Flash EB

399

Plusieurs fois

par mois

Several times a

month

Mehrmals pro

Monat

Flash EB

399

Quotidienne-

ment

Everyday

Täglich

Flash EB

399

Q2 A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise ?

Q2 How frequently are customs procedures carried out for your company?

Q2 Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt?

Plusieurs fois

par an

Several times a

year

T33


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

26 43 28 3 0

25 54 16 5

0

2 33 55 10 0

12 55 32 1

0

17 47 33 3 0

34 47 19 0

0

27 66 7 0 0

12 48 34 6

0

18 61 17 4 0

29 45 21 5

0

17 55 23 5 0

8 50 39 3

0

8 57 33 2 0

40 49 9 2

0

32 56 5 7 0

13 42 41 4

0

32 44 24 0 0

23 51 22 4

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Une fois par an

ou moins

Once a year or

less

Einmal pro Jahr

oder seltener

Flash EB

399

Mehrmals pro

Jahr

Flash EB

399

Plusieurs fois

par mois

Several times a

month

Mehrmals pro

Monat

Flash EB

399

Quotidienne-

ment

Everyday

Täglich

Flash EB

399

Q2I A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise ?

Q2I How frequently are customs procedures carried out for your company?

Q2I Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt?

Plusieurs fois

par an

Several times a

year

T34


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

26 42 25 7 0

24 50 23 3

0

6 44 47 3 0

10 38 46 6

0

16 52 28 4 0

35 46 19 0

0

38 60 2 0 0

14 50 35 1

0

21 53 22 4 0

24 45 27 4

0

18 54 25 3 0

11 43 45 1

0

11 70 19 0 0

33 54 13 0

0

31 52 11 6 0

14 54 29 3

0

31 44 22 3 0

23 49 24 4

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Une fois par an

ou moins

Once a year or

less

Einmal pro Jahr

oder seltener

Flash EB

399

Mehrmals pro

Jahr

Flash EB

399

Plusieurs fois

par mois

Several times a

month

Mehrmals pro

Monat

Flash EB

399

Quotidienne-

ment

Everyday

Täglich

Flash EB

399

Q2E A quelle fréquence des procédures douanières sont-elles effectuées pour votre entreprise ?

Q2E How frequently are customs procedures carried out for your company?

Q2E Wie häufig werden für Ihr Unternehmen Zollverfahren durchgeführt?

Plusieurs fois

par an

Several times a

year

T35


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

43 16 41

49 28 23

61 16 23

69 5 26

48 13 39

37 10 53

42 13 45

51 25 24

62 11 27

59 13 28

49 21 30

31 17 52

80 12 8

75 12 13

57 2 41

36 19 45

56 14 30

63 13 24

WN/KA (NICHT

VORLESEN)

Flash EB

399

Plusieurs

interfaces

informatiques

Several IT

interfaces

Mehrere IT-

Schnittstellen

Flash EB

399

Une seule

interface

informatique

A single IT

interface

Nur eine IT-

Schnittstelle

Flash EB

399

Q3A Dans votre entreprise, utilisez-vous une seule ou plusieurs interface(s) informatique(s) pour la gestion des

procédures douanières ?

Q3A In your company, do you use a single IT interface or several IT interfaces when dealing with customs procedures?

Q3A Benutzt Ihre Firma nur eine elektronische Schnittstelle oder mehrere für die Bearbeitung von Zollverfahren?

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

T36


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 33 56 117 49 9 2

3

10 34 7 2 47 44 9

11 64 3 0

44 524 0

22 75

4

6 45 10 0 39 51 10

9 43

3

8 26 11 0 55 34 11

12 28 3 0

44 506 0

57 40

6

16 53 6 0 25 69 6

6 44

8

8 49 6 2 35 57 8

4 56 8 0

42 508 0

32 60

8

13 61 1 2 23 74 3

12 38

5

21 37 7 0 35 58 7

12 35 2 3

16 6616 2

48 47

18

15 36 15 3 31 51 18

15 51

Gesamt

'Schwierig'

Flash EB

399

9 45 7 1 38 54 8

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total

'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly

easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4A.1 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération

très facile, plutôt facile, plutôt difficile ou très difficile à effectuer ?

Traiter les déclarations préalables à l’arrivée

Q4A.1 For each of the following customs operations, would you say that it is in general a very easy, fairly

easy, fairly difficult or very difficult operation to complete?

Processing pre-arrival declarations

Q4A.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass

dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist

Vorabanmeldungen abwickeln

T37


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 29 59 129 50 10 2

1

15 40 7 3 35 55 10

11 64 1 0

35 5213 0

24 75

13

9 45 1 0 45 54 1

10 42

6

11 45 8 0 36 56 8

16 59 6 0

42 517 0

19 75

7

14 55 10 4 17 69 14

6 45

16

8 39 10 0 43 47 10

8 44 15 1

31 663 0

32 52

3

24 47 1 2 26 71 3

14 52

6

18 36 6 0 40 54 6

13 33 2 4

14 6813 5

48 46

18

22 33 17 3 25 55 20

20 48

Gesamt

'Schwierig'

Flash EB

399

10 43 9 1 37 53 10

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4A.2 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très facile,

plutôt facile, plutôt difficile ou très difficile à effectuer ?

Soumettre des déclarations d’importation

Q4A.2 For each of the following customs operations, would you say that it is in general a very easy, fairly easy,

fairly difficult or very difficult operation to complete?


Q4A.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr

einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist

Einfuhranmeldungen einreichen

T38


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 22 65 1311 54 11 2

2

18 49 7 3 23 67 10

11 76 2 0

34 5313 0

11 87

13

17 69 1 0 13 86 1

12 41

6

12 51 7 0 30 63 7

18 58 6 0

27 667 0

18 76

7

16 53 12 4 15 69 16

7 59

16

12 40 8 0 40 52 8

11 53 15 1

7 894 0

20 64

4

25 54 1 3 17 79 4

20 69

7

24 45 6 0 25 69 6

15 38 3 4

5 7713 5

40 53

18

27 34 16 4 19 61 20

24 53

Gesamt

'Schwierig'

Flash EB

399

13 51 9 1 26 64 10

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very difficult

Sehr

schwierig

Flash EB

399

Sehr einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4AF.2 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très facile,


Soumettre des déclarations d’importation

Q4AF.2 For each of the following customs operations, would you say that it is in general a very easy, fairly easy, fairly

difficult or very difficult operation to complete?


Q4AF.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr


Einfuhranmeldungen einreichen

T39


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 23 66 1114 52 8 3

5

16 41 13 4 26 57 17

12 56 5 0

32 626 0

27 68

6

9 62 6 2 21 71 8

14 48

2

11 59 8 0 22 70 8

33 51 2 0

26 695 0

14 84

5

16 41 1 0 42 57 1

8 61

14

11 52 9 0 28 63 9

11 50 13 1

16 840 0

25 61

0

24 36 1 0 39 60 1

46 38

6

31 53 8 1 7 84 9

26 36 5 1

14 6421 1

32 62

22

21 45 6 3 25 66 9

21 43

Gesamt

'Schwierig'

Flash EB

399

14 54 8 1 23 68 9

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Soumettre des déclarations d’exportation






Ausfuhranmeldungen einreichen

T40


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 21 68 1115 53 8 3

0

15 45 13 4 23 60 17

15 75 0 0

26 677 0

10 90

7

8 67 7 3 15 75 10

14 53

3

11 61 8 0 20 72 8

36 55 3 0

24 715 0

6 91

5

16 59 2 0 23 75 2

8 63

12

12 56 10 0 22 68 10

15 56 12 0

0 1000 0

17 71

0

25 52 2 0 21 77 2

55 45

7

34 54 9 1 2 88 10

29 32 6 1

10 6920 1

32 61

21

17 62 9 0 12 79 9

24 45

Gesamt

'Schwierig'

Flash EB

399

16 57 8 1 18 73 9

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4AF.3 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très facile,


Soumettre des déclarations d’exportation

Q4AF.3 For each of the following customs operations, would you say that it is in general a very easy, fairly easy,



Q4AF.3 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser sehr


Ausfuhranmeldungen einreichen

T41


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 23 67 1012 55 8 2

8

5 25 6 3 61 30 9

4 58 8 0

40 537 0

30 62

7

8 58 6 0 28 66 6

13 40

5

13 54 9 0 24 67 9

5 31 5 0

44 487 1

59 36

8

7 43 1 0 49 50 1

5 43

8

8 45 9 0 38 53 9

9 60 7 1

41 4910 0

23 69

10

8 54 4 0 34 62 4

9 40

7

10 21 5 0 64 31 5

21 44 6 1

13 6618 3

28 65

21

20 28 6 3 43 48 9

18 48

Gesamt

'Schwierig'

Flash EB

399

9 44 7 1 39 53 8

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4A.4 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très

facile, plutôt facile, plutôt difficile ou très difficile à effectuer ?

Soumettre des déclarations de transit



Submitting transit declarations

Q4A.4 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser

sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist

Durchfuhranmeldungen einreichen

T42


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 34 48 189 39 13 5

8

12 31 13 2 42 43 15

14 52 8 0

39 529 0

26 66

9

10 33 10 2 45 43 12

14 38

3

14 30 18 0 38 44 18

22 53 3 0

43 4510 2

22 75

12

18 49 5 1 27 67 6

6 39

24

7 30 17 6 40 37 23

6 33 20 4

38 593 0

37 39

3

18 29 22 3 28 47 25

12 47

6

13 26 10 0 51 39 10

17 30 3 3

17 5423 6

47 47

29

26 37 8 4 25 63 12

8 46

Gesamt

'Schwierig'

Flash EB

399

9 35 13 3 40 44 16

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total

'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very difficult

Sehr

schwierig

Flash EB

399

Sehr einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Calculer les droits d’importation



Calculating import charges



Einfuhrgebühren berechnen

T43


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 26 52 229 43 15 7

12

14 38 14 3 31 52 17

17 53 12 0

35 5312 0

18 70

12

18 47 12 1 22 65 13

15 38

4

17 33 19 0 31 50 19

25 51 4 0

21 6315 1

20 76

16

20 51 6 1 22 71 7

8 55

30

10 37 15 4 34 47 19

9 37 24 6

17 794 0

24 46

4

19 34 17 4 26 53 21

17 62

6

15 32 13 1 39 47 14

19 36 3 3

9 6025 6

39 55

31

31 34 10 5 20 65 15

10 50

Gesamt

'Schwierig'

Flash EB

399

12 42 15 3 28 54 18

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4AF.5 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très


Calculer les droits d’importation

Q4AF.5 For each of the following customs operations, would you say that it is in general a very easy, fairly easy,


Calculating import charges

Q4AF.5 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser


Einfuhrgebühren berechnen

T44


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 21 75 427 48 4 0

4

32 36 2 2 28 68 4

31 49 2 2

19 791 1

16 80

2

11 38 7 6 38 49 13

26 53

1

31 41 2 0 26 72 2

33 41 0 1

32 626 0

25 74

6

38 47 2 0 13 85 2

16 46

14

16 43 4 2 35 59 6

14 36 13 1

36 613 0

36 50

3

21 50 10 3 16 71 13

28 33

13

24 30 5 0 41 54 5

18 39 12 1

13 816 0

30 57

6

20 46 11 3 20 66 14

22 59

Gesamt

'Schwierig'

Flash EB

399

20 42 6 1 31 62 7

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Payer les droits d’importation



Paying import charges



Einfuhrgebühren bezahlen

T45


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 13 82 529 53 5 0

6

40 42 2 3 13 82 5

41 50 3 3

15 831 1

3 91

2

21 58 2 11 8 79 13

30 53

1

33 48 0 0 19 81 0

30 45 0 1

15 805 0

24 75

5

39 48 2 0 11 87 2

24 56

13

22 46 4 2 26 68 6

19 44 12 1

12 835 0

24 63

5

26 50 11 4 9 76 15

39 44

14

32 35 6 0 27 67 6

23 44 13 1

5 896 0

19 67

6

24 48 13 4 11 72 17

25 64

Gesamt

'Schwierig'

Flash EB

399

27 49 5 1 18 76 6

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q4AF.6 Pour chacune des opérations douanières suivantes, diriez-vous qu’en général c’est une opération très



Q4AF.6 For each of the following customs operations, would you say that it is in general a very easy, fairly



Q4AF.6 Würden Sie in Bezug auf jeden der folgenden Schritte eines Zollverfahrens generell sagen, dass dieser



T46


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 17 67 169 58 13 3

16

8 40 17 2 33 48 19

9 60 14 2

31 5613 0

15 69

13

10 53 13 2 22 63 15

5 51

16

8 45 14 1 32 53 15

18 39 16 0

26 5021 3

27 57

24

5 51 9 0 35 56 9

4 46

38

4 50 17 3 26 54 20

6 38 33 5

42 3919 0

18 44

19

37 39 16 1 7 76 17

2 37

13

12 52 22 1 13 64 23

12 36 9 4

12 5625 7

39 48

32

17 41 16 1 25 58 17

8 48

Gesamt

'Schwierig'

Flash EB

399

7 48 19 3 23 55 22

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total

'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Se soumettre aux contrôles, enquêtes et audits

Q4A.7 For each of the following customs operations, would you say that it is in general a very easy, fairly





Anforderungen von Kontrollen, Ermittlungen und Überprüfungen erfüllen

T47


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 620 21 32 21

2

11 18 30 30 11

3 25 27 43

10

17 18 40 17 8

13 14 42 21

2

6 21 44 24 5

18 22 36 22

2

12 25 41 18 4

18 23 35 22

8

19 24 27 25 5

17 23 39 13

2

17 15 49 14 5

3 19 18 58

13

5 14 41 38 2

8 22 33 24

5

15 14 31 34 6

18 31 33 13

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

15 21

Von Zeit zu

Zeit

35 24 5

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time

Q5A.1 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes… ?

Devoir fournir les mêmes informations plus d’une fois

Q5A.1 When dealing with customs procedures, do you face the following situations…?

Having to submit the same information more than once

Flash EB

399

Q5A.1 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen?

Dieselben Informationen müssen mehrmals eingereicht werden

Souvent Rarement

T48


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 421 28 36 11

2

10 14 37 25 14

2 13 41 42

5

14 29 24 13 20

13 30 34 18

2

6 29 33 22 10

26 35 29 8

11

20 29 37 13 1

23 34 23 9

10

17 34 21 18 10

28 25 30 7

2

13 22 45 12 8

19 11 45 23

13

8 25 42 23 2

13 15 28 31

5

6 28 33 25 8

12 29 41 13

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

17 29

Von Zeit zu

Zeit

30 16 8

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Des difficultés à prévoir la durée de la procédure de dédouanement


Difficulties in predicting length of the customs clearance process

Flash EB

399


Schwierigkeiten, die voraussichtliche Dauer der Zollabfertigung einzuschätzen

Souvent Rarement

T49


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 113 39 42 5

0

5 24 41 23 7

1 20 35 44

2

18 33 30 12 7

5 28 42 23

1

7 37 39 15 2

9 43 38 9

6

2 29 51 18 0

12 45 30 7

3

8 39 31 17 5

18 36 34 9

0

9 41 40 6 4

3 20 51 26

4

9 14 52 24 1

10 29 41 16

3

11 22 28 31 8

15 45 30 7

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

11 34

Von Zeit zu

Zeit

37 14 4

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Des retards inattendus provoqués par les procédures douanières


Unexpected delays caused by customs procedures

Flash EB

399


Unvorhergesehene Verspätungen aufgrund von Zollverfahren

Souvent Rarement

T50


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 132 19 38 28

6

2 13 22 30 33

0 19 30 45

44

6 19 36 14 25

4 22 18 12

23

0 9 35 35 21

1 33 16 27

22

0 19 21 23 37

4 17 32 25

40

6 12 30 31 21

8 8 28 16

20

5 16 38 15 26

0 20 35 25

32

3 13 36 39 9

5 6 28 29

16

2 10 21 44 23

6 15 44 19

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

4 15

Von Zeit zu

Zeit

31 27 23

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Devoir travailler avec une interface informatique qui n'est pas facile à utiliser


Working with an IT interface that is not easy to use

Flash EB

399


Arbeit mit einer elektronischen Schnittstelle, die schwierig zu benutzen ist

Souvent Rarement

T51


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 113 23 41 22

4

7 20 43 22 8

2 23 29 42

5

9 17 53 15 6

6 24 47 18

4

6 30 40 22 2

2 40 26 28

4

6 26 37 30 1

5 30 36 25

6

9 29 28 32 2

18 24 38 14

7

12 20 47 9 12

6 8 36 43

3

8 21 56 14 1

6 24 41 26

4

14 13 39 28 6

15 33 42 6

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

9 26

Von Zeit zu

Zeit

40 22 3

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Des difficultés à fournir les informations demandées par les autorités


Difficulties in providing the information required by authorities

Flash EB

399


Schwierigkeiten bei der Beschaffung der von den Behörden geforderten Informationen

Souvent Rarement

T52


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

20 23 23 57

6 33 6 12

36 65

31 25 32 60

7 40 24 52

25 35 35 40

11 29 13 45

40 35

16 3 39 23

18 30 34 35

34 26 32 39

34 60

4 6 13 32

10 35 25 48

19 33

35 39 63 32

27 25

29 56 75 39

12 6

21 32 31 47

14 63 43 79

Ihre Mitarbeiter

verfügen nicht über

die zur Einhaltung

der Verfahren

erforderlichen

Fachkenntnisse

Flash EB

399

Les procédures

douanières

prennent trop

de temps

Customs

procedures are

too time-

consuming

Die

Zollverfahren

sind zu

zeitaufwendig

Flash EB

399

Die

Zollverfahren

sind zu

kompliziert

Flash EB

399

Effectuer les

procédures en

interne coûte

trop cher

Conducting

procedures in-

house is too

costly

Die interne

Durchführung

der Verfahren

ist zu teuer

Flash EB

399

Q3B Quelles sont les principales raisons pour lesquelles votre entreprise sous-traite les

procédures douanières ? (MAX. 3 REPONSES)

Q3B What are the main reasons why your company outsources customs procedures?

(MAX. 3 ANSWERS)

Q3B Was sind die Hauptgründe dafür, dass Ihr Unternehmen Zollverfahren auslagert?

(MAXIMAL 3 NENNUNGEN)

Les procédures

douanières

sont trop

complexes

Customs

procedures are

too complex

Votre personnel n’a

pas les compétences

requises pour

effectuer les

procédures

Your staff do not

have the required

expertise to comply

with procedures

T53


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

NSP/SR (NE

PAS LIRE)

Customs

procedures are

rarely needed

in your

company

Other reason

(DO NOT READ

OUT)

DK/NA (DO

NOT READ

OUT)

Q3B Quelles sont les principales raisons pour lesquelles votre

entreprise sous-traite les procédures douanières ? (MAX. 3

REPONSES)

Q3B What are the main reasons why your company outsources

customs procedures? (MAX. 3 ANSWERS)

Q3B Was sind die Hauptgründe dafür, dass Ihr Unternehmen

Zollverfahren auslagert? (MAXIMAL 3 NENNUNGEN)

Les procédures

douanières

sont rarement

nécessaires

dans votre

entreprise

Autre raison

(NE PAS LIRE)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Flash EB

399

Flash EB

399

Ihr

Unternehmen

muss nur

selten

Zollverfahren

durchführen

Andere Gründe

(NICHT

VORLESEN)

1

31 7 0

30 13

4

12 4 0

49 12

2

65 11 1

68 0

0

30 12 1

16 17

2

18 12 0

35 13

0

18 33 2

49 13

0

37 14 1

15 13

4

3 45 3

38 30

4

21 8 2

28 12

T54


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

97 10 0 6 1

89 12 5 15

1

31 9 12 36 12

88 6 2 6

0

99 3 2 1 0

95 1 4 0

0

99 1 0 0 1

100 3 18 3

1

97 12 10 0 1

88 16 5 7

0

90 6 7 0 2

99 0 1 0

0

100 2 0 0 0

100 3 2 0

0

96 19 4 0 0

100 1 0 0

1

93 58 13 18 4

93 10 5 3

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

En dehors de

l’UE

Outside the EU

Außerhalb der

EU

Flash EB

399

In einem anderen

Mitgliedstaat, der

nicht die wichtigste

Eingangs-

/Ausgangsstelle für

Ihre

Importe/Exporte ist

Flash EB

399

Dans l’Etat membre

qui est le principal

point d’entrée/de

sortie pour vos

importations/

exportations

In the Member State

that is the main

point of entry/exit

for your

imports/exports

In dem

Mitgliedstaat, der die

wichtigste Eingangs-

/Ausgangsstelle für

Ihre

Importe/Exporte ist

Flash EB

399

Dans le même

Etat membre

que votre

entreprise

In the same

Member State

as your

company

Im selben

Mitgliedstaat

wie Ihr

Unternehmen

Flash EB

399

Q4B Où se trouve l’entreprise sous-traitante ? (PLUSIEURS REPONSES POSSIBLES)

Q4B Where is the outsourcing company located? (MULTIPLE ANSWERS POSSIBLE)

Q4B Wo befindet sich das Outsourcing-Unternehmen? (MEHRFACHNENNUNGEN MÖGLICH)

Dans un autre Etat

membre de l’UE qui

n’est pas le principal

point d’entrée/de

sortie pour vos

importations/

exportations

In another EU

Member State that is

not the main point of

entry/exit for your

imports/exports

T55


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 19 80 128 52 1 0

12

11 30 5 0 54 41 5

19 36 9 3

26 659 0

33 55

9

14 39 14 0 33 53 14

32 33

10

11 52 20 0 17 63 20

26 61 10 0

27 5716 0

3 87

16

3 79 14 0 4 82 14

20 37

11

7 55 1 1 36 62 2

14 44 11 0

29 638 0

31 58

8

11 56 7 6 20 67 13

21 42

12

27 21 18 0 34 48 18

23 40 12 0

4 5342 1

25 63

43

18 52 3 0 27 70 3

11 42

Gesamt

'Schwierig'

Flash EB

399

18 43 11 0 28 61 11

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)Total 'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q5B1.1 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu’en général c’est une

opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer ?

Fournir les informations requises pour les déclarations d’importation

Q5B1.1 For each of the following outsourced customs procedures, would you say that it is in general a very easy,

fairly easy, fairly difficult or very difficult operation to complete?


Q5B1.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen,

dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist?

Die für Einfuhranmeldungen erforderlichen Informationen geben

T56


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 13 86 131 55 1 0

21

14 38 7 0 41 52 7

32 47 15 6

26 695 0

0 79

5

24 53 16 0 7 77 16

22 47

11

10 56 25 0 9 66 25

27 60 11 0

22 6315 0

2 87

15

3 85 7 0 5 88 7

21 42

11

10 57 2 2 29 67 4

19 51 11 0

17 794 0

19 70

4

11 48 9 9 23 59 18

27 52

11

33 25 19 0 23 58 19

33 25 11 0

1 5642 1

31 58

43

19 71 3 0 7 90 3

11 45

Gesamt

'Schwierig'

Flash EB

399

20 49 12 0 19 69 12

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS


Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q5B1F.1 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu’en général c’est une


Fournir les informations requises pour les déclarations d’importation

Q5B1F.1 For each of the following outsourced customs procedures, would you say that it is in general a very easy,



Q5B1F.1 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen,


Die für Einfuhranmeldungen erforderlichen Informationen geben

T57


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 12 82 625 57 6 0

3

22 27 14 0 37 49 14

13 66 0 3

19 792 0

18 79

2

14 37 13 0 36 51 13

32 47

1

8 45 11 3 33 53 14

28 36 1 0

15 6024 1

35 64

25

1 67 5 0 27 68 5

24 36

17

7 53 12 0 28 60 12

11 40 17 0

39 583 0

32 51

3

5 53 7 7 28 58 14

22 36

12

9 50 18 0 23 59 18

27 42 12 0

14 4239 5

19 69

44

19 43 10 3 25 62 13

15 27

Gesamt

'Schwierig'

Flash EB

399

17 43 14 1 25 60 15

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Fournir les informations requises pour les déclarations d’exportation




Q5B1.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell

sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig durchzuführen ist?

Die für Ausfuhranmeldungen erforderlichen Informationen geben

T58


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 7 83 1018 65 10 0

6

32 25 12 0 31 57 12

12 82 0 6

10 882 0

0 94

2

18 44 16 0 22 62 16

37 51

2

12 55 15 4 14 67 19

39 30 2 0

11 5731 1

29 69

32

2 88 7 0 3 90 7

31 26

15

8 63 15 0 14 71 15

11 56 15 0

10 855 0

18 67

5

6 72 9 11 2 78 20

35 50

9

11 60 21 0 8 71 21

31 49 9 0

12 4537 6

11 80

43

33 39 14 6 8 72 20

19 26

Gesamt

'Schwierig'

Flash EB

399

20 48 17 1 14 68 18

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly

easy

Ziemlich

einfach

Flash EB

399

Très

facile

Plutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very

easy

Fairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q5B1F.2 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu’en général

c’est une opération très facile, plutôt facile, plutôt difficile ou très difficile à effectuer ?

Fournir les informations requises pour les déclarations d’exportation

Q5B1F.2 For each of the following outsourced customs procedures, would you say that it is in general

a very easy, fairly easy, fairly difficult or very difficult operation to complete?


Q5B1F.2 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens

generell sagen, dass dieser sehr einfach, ziemlich einfach, ziemlich schwierig oder sehr schwierig

Die für Ausfuhranmeldungen erforderlichen Informationen geben

T59


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 16 83 136 47 1 0

3

7 23 7 0 63 30 7

27 61 0 3

37 594 0

9 88

4

9 57 15 0 19 66 15

17 42

10

15 37 21 3 24 52 24

25 26 10 0

30 619 0

39 51

9

1 40 4 1 54 41 5

11 50

11

7 61 2 0 30 68 2

18 51 11 0

78 220 0

20 69

0

11 48 7 0 34 59 7

3 19

12

27 0 33 0 40 27 33

23 40 10 2

4 5933 4

25 63

37

17 47 5 4 27 64 9

22 37

Gesamt

'Schwierig'

Flash EB

399

16 46 10 1 27 62 11

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'



Fournir les informations requises pour les déclarations de transit



Providing the required information for transit declarations



Die für Durchfuhranmeldungen erforderlichen Informationen geben

T60


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 26 68 631 37 6 0

15

27 24 2 0 47 51 2

31 33 15 0

13 870 0

21 64

0

12 43 11 4 30 55 15

45 42

3

34 38 3 3 22 72 6

16 62 3 0

21 6811 0

19 78

11

16 77 3 0 4 93 3

19 49

7

14 51 7 0 28 65 7

25 37 7 0

34 660 0

31 62

0

17 56 8 1 18 73 9

25 41

2

45 5 16 0 34 50 16

25 46 2 0

13 5623 8

27 71

31

35 40 5 1 19 75 6

11 45

Gesamt

'Schwierig'

Flash EB

399

26 40 8 1 25 66 9

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very difficult

Sehr

schwierig

Flash EB

399

Sehr einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'










T61


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 17 77 637 40 6 0

21

40 29 3 0 28 69 3

37 42 21 0

2 971 0

0 79

1

11 49 24 8 8 60 32

44 53

3

38 45 0 0 17 83 0

17 65 3 0

10 7713 0

15 82

13

18 74 3 0 5 92 3

23 54

11

13 52 10 0 25 65 10

34 40 11 0

23 770 0

15 74

0

23 45 11 2 19 68 13

32 45

0

54 4 19 0 23 58 19

8 61 0 0

9 6125 5

31 69

30

42 52 3 0 3 94 3

12 49

Gesamt

'Schwierig'

Flash EB

399

30 45 10 1 14 75 11

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS

LIRE)

Total

'Difficile'

Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)

Total

'Difficult'

Q5B1F.4 Pour chacune des procédures douanières sous-traitées suivantes, diriez-vous qu’en général c’est une



Q5B1F.4 For each of the following outsourced customs procedures, would you say that it is in general a very easy,



Q5B1F.4 Würden Sie in Bezug auf jeden der folgenden Schritte eines ausgelagerten Zollverfahrens generell sagen,



T62


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 24 67 915 52 9 0

18

7 23 7 2 61 30 9

24 31 9 9

42 4413 1

27 55

14

5 57 9 3 26 62 12

17 27

23

7 39 33 4 17 46 37

0 46 23 0

43 3321 3

31 46

24

1 52 24 1 22 53 25

10 23

26

4 39 10 7 40 43 17

5 44 26 0

41 536 0

25 49

6

9 50 18 7 16 59 25

14 39

10

14 43 20 0 23 57 20

25 36 10 0

14 3740 9

29 61

49

15 52 12 6 15 67 18

2 35

Gesamt

'Schwierig'

Flash EB

399

9 38 19 2 32 47 21

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Facile'

Total 'Easy'

Gesamt

'Einfach'

Flash EB

399

Ziemlich

schwierig

Flash EB

399

Très

difficile

Very

difficult

Sehr

schwierig

Flash EB

399

Sehr

einfach

Flash EB

399

Plutôt

facile

Fairly easy

Ziemlich

einfach

Flash EB

399

Très facilePlutôt

difficile

NSP/SR (NE PAS


Very easyFairly

difficult

DK/NA (DO NOT

READ OUT)Total 'Difficult'



Se soumettre aux contrôles, enquêtes et audits






Anforderungen von Kontrollen, Ermittlungen und Überprüfungen erfüllen

T63


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 24 25 27 42

0

0 6 17 68 9

18 12 46 24

9

12 22 33 21 12

4 21 37 29

4

14 11 28 40 7

24 31 35 6

3

24 33 10 32 1

23 41 8 25

16

15 9 41 34 1

13 12 37 22

5

12 30 27 30 1

10 12 30 43

13

5 37 30 2 26

0 14 50 23

3

17 15 31 34 3

15 11 52 19

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

13 21

Von Zeit zu

Zeit

30 28 8

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time

Q5B2.1 Lorsque vous effectuez des procédures douanières, êtes-vous confronté(e) aux situations suivantes… ?

De multiples demandes d’informations similaires

Q5B2.1 When dealing with customs procedures, do you face the following situations…?

Multiple requests for similar information

Flash EB

399

Q5B2.1 Wie häufig begegnen Ihnen bei der Bearbeitung von Zollverfahren folgende Situationen?

Ähnliche Informationen werden mehrfach verlangt

Souvent Rarement

T64


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 210 24 44 20

0

2 15 20 41 22

0 12 43 45

2

10 27 29 28 6

10 21 38 29

0

16 24 16 29 15

39 40 15 6

19

5 36 45 14 0

27 22 22 10

16

19 7 50 12 12

14 19 38 13

13

11 34 43 8 4

7 22 19 39

11

16 20 46 2 16

23 8 25 33

1

10 21 36 25 8

7 36 36 20

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

15 20

Von Zeit zu

Zeit

35 18 12

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Des difficultés à prévoir la durée de la procédure de dédouanement


Difficulties in predicting the length of the customs clearance process

Flash EB

399


Schwierigkeiten, die voraussichtliche Dauer der Zollabfertigung einzuschätzen

Souvent Rarement

T65


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 23 14 47 34

0

0 6 34 53 7

0 30 34 36

3

1 20 52 18 9

9 16 47 25

2

13 22 36 22 7

10 43 19 26

12

9 25 58 5 3

4 22 44 18

12

7 6 51 29 7

3 17 36 32

21

19 28 37 16 0

1 6 30 42

6

18 34 23 9 16

21 4 33 36

0

7 18 40 26 9

8 21 40 31

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

6 18

Von Zeit zu

Zeit

41 27 8

Rarely

Selten

Flash EB

399

NSP/SR (NE

PAS LIRE)Jamais

Never

Niemals

Flash EB

399

Often

Häufig

Flash EB

399

De temps en

temps

From time to

time


Des difficultés à fournir les informations requises par les autorités


Difficulties in providing the informationrequired by authorities

Flash EB

399


Schwierigkeiten bei der Beschaffung der von den Behörden geforderten Informationen

Souvent Rarement

T66


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

2

10 21 35 32 2

1 8 24 65

7

19 26 23 30 2

22 18 20 33

8

13 32 27 26 2

5 17 19 51

0

5 39 8 41 7

5 18 27 50

6

8 12 23 45 12

7 20 26 41

0

13 37 20 25 5

18 21 24 37

11

3 17 14 41 25

1 13 26 49

6

6 25 21 38 10

16 25 18 35

7

8 24 41 24 3

9 21 25 38

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Pas du tout

Not at all

Überhaupt

nicht

Flash EB

399

Nicht wirklich

Flash EB

399

Dans une

certaine

mesure

To some extent

Teilweise

Flash EB

399

Beaucoup

Very much

Sehr

Flash EB

399

Q6 Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir

certains points d’entrée ou de sortie ? Elles vous influencent...

Q6 To what extent do differences in customs costs and time delays influence your decision to choose certain points

of entry or exit? They influence it…

Q6 Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl

der Zolleingangs- oder Zollausgangsstellen?

Pas vraiment

Not really

T67


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

3

12 20 37 29 2

1 9 23 64

9

19 24 26 31 0

16 18 22 35

4

13 30 28 26 3

6 19 22 49

0

0 46 12 33 9

6 11 30 53

7

6 12 25 45 12

8 19 26 40

0

15 44 19 19 3

21 20 21 38

12

7 8 16 67 2

1 11 25 51

10

7 24 19 42 8

16 22 19 33

7

6 28 43 20 3

9 20 26 38

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Pas du tout

Not at all

Überhaupt

nicht

Flash EB

399

Nicht wirklich

Flash EB

399

Dans une

certaine

mesure

To some extent

Teilweise

Flash EB

399

Beaucoup

Very much

Sehr

Flash EB

399

Q6A Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir


Q6A To what extent do differences in customs costs and time delays influence your decision to choose certain points

of entry or exit? They influence it…

Q6A Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl


Pas vraiment

Not really

T68


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

0

3 28 26 39 4

3 6 26 65

1

18 33 9 22 18

38 19 13 29

16

11 38 24 25 2

3 13 13 55

0

11 29 4 51 5

1 41 19 39

1

18 11 16 45 10

2 24 26 47

1

10 27 21 35 7

9 26 33 31

0

1 20 13 32 34

0 36 32 32

2

2 29 27 25 17

17 27 16 38

6

12 16 38 34 0

11 24 21 38

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

WN/KA (NICHT

VORLESEN)

Flash EB

399

Pas du tout

Not at all

Überhaupt

nicht

Flash EB

399

Nicht wirklich

Flash EB

399

Dans une

certaine

mesure

To some extent

Teilweise

Flash EB

399

Beaucoup

Very much

Sehr

Flash EB

399

Q6B Dans quelle mesure les différences de coûts et de délais douaniers influencent-elles votre décision de choisir


Q6B To what extent do differences in customs costs and time delays influence your decision to choose certain

points of entry or exit? They influence it…

Q6B Inwieweit beeinflussen unterschiedlich hohe Zollgebühren und unterschiedlich lange Wartezeiten Ihre Auswahl


Pas vraiment

Not really

T69


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 18 32 41 4

15 19 49 10

24 13 57 4

72 37 41 5

27 31 30 12

11 20 39 19

37 27 44 11

08 33 31 2

02 27 50 13

110 34 26 9

25 29 27 7

43 30 31 6

08 20 47 14

210 19 36 11

28 25 41 11

18 42 33 5

16 31 45 7

Flash EB

399

Flash EB

399

27 30 35 7

Flash EB

399

Flash EB

399

Stayed the

same

Gleich

geblieben

Flash EB

399

A ou ont

beaucoup

augmenté

Est ou sont

resté(e)s

la/le(s)

même(s)

A ou ont

beaucoup

diminué

Increased a lot Decreased a lot

Q7.1 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points

suivants... ?

Les coûts liés aux opérations douanières (y compris les coûts de personnel)

Q7.1 Over the last 5 years how would you say each of the following has evolved…?

The costs related to customs operations (including the staff costs)

Q7.1 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt

haben?

Leicht

gestiegenStark gesunken

Increased

slightly

Mit Zolloperationen verbundene Kosten (einschließlich Personalaufwendungen)

Stark gestiegen

A ou ont

légèrement

diminué

Decreased

slightly

Leicht

gesunken

A ou ont

légèrement

augmenté

T70


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

Q7.1 Au cours des 5 dernières années, selon vous, comment ont

évolué chacun des points suivants... ?

Les coûts liés aux opérations douanières (y compris les coûts de

personnel)

Q7.1 Over the last 5 years how would you say each of the

following has evolved…?

The costs related to customs operations (including the staff

costs)

Total 'Diminué'

DK/NA (DO

NOT READ

OUT)

Total

'Increased'

Total

'Decreased'

NSP/SR (NE

PAS LIRE)

Total

'Augmenté'

Gesamt

'Gestiegen'

Gesamt

'Gesunken'

Flash EB

399

Flash EB

399

Flash EB

399

WN/KA (NICHT

VORLESEN)

37 9

11 50 6

19

37 8

22 29 13

10

33 13

26 33 10

13

28 14

20 44 10

11

34 9

26 41 2

30

29 13

20 21 20

8

16 24 11

18

34 14

8 39 12

8

Q7.1 Was würden Sie sagen, wie sich die folgenden Faktoren in

den letzten 5 Jahren entwickelt haben?

Mit Zolloperationen verbundene Kosten (einschließlich

Personalaufwendungen)

17 6

14 40 5

20

38 14

T71


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 27 25 45 6

13 9 59 15

40 5 63 6

54 9 53 11

212 23 44 5

11 6 54 20

55 23 48 12

011 18 49 5

81 5 48 22

114 26 36 3

32 12 47 9

76 8 40 13

07 25 43 16

66 10 51 2

64 22 50 11

49 21 48 4

17 16 56 6

Flash EB

399

Flash EB

399

37 18 48 7

Flash EB

399

Flash EB

399

Stayed the

same

Gleich

geblieben

Flash EB

399

A ou ont

beaucoup

augmenté

Est ou sont

resté(e)s

la/le(s)

même(s)

A ou ont

beaucoup

diminué

Increased a lot Decreased a lot

Q7.2 Au cours des 5 dernières années, selon vous, comment ont évolué chacun des points

suivants... ?

La fréquence des contrôles

Q7.2 Over the last 5 years how would you say each of the following has evolved…?

The frequency of controls

Q7.2 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5 Jahren entwickelt

haben?

Leicht

gestiegenStark gesunken

Increased

slightly

Häufigkeit der Kontrollen

Stark gestiegen

A ou ont

légèrement

diminué

Decreased

slightly

Leicht

gesunken

A ou ont

légèrement

augmenté

T72


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

The frequency of controls

Häufigkeit der Kontrollen

Q7.2 Au cours des 5 dernières années, selon vous, comment ont

évolué chacun des points suivants... ?

La fréquence des contrôles

Q7.2 Over the last 5 years how would you say each of the

following has evolved…?

Q7.2 Was würden Sie sagen, wie sich die folgenden Faktoren in

den letzten 5 Jahren entwickelt haben?

Total 'Diminué'

DK/NA (DO

NOT READ

OUT)

Total

'Increased'

Total

'Decreased'

NSP/SR (NE

PAS LIRE)

Total

'Augmenté'

Gesamt

'Gestiegen'

Gesamt

'Gesunken'

Flash EB

399

Flash EB

399

Flash EB

399

WN/KA (NICHT

VORLESEN)

25 10

14 30 8

17

23 7

25 16 8

14

26 17

26 14 20

7

32 16

20 40 4

9

14 12

17 29 5

27

6 30

18 7 21

16

28 17

18 13 16

7

35 7

13 12 16

14

5 10

15 32 8

22

T73


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 4 14 56 7

1 5 63 6

2 13 49 16

9 19 45 4

9 12 52 10

3 15 54 9

1 8 54 14

0 5 61 14

8 22 48 6

6 15 44 4

5 26 43 3

5 24 46 7

5

2 9 42 9

5 16 56 10

50 6

Flash EB

399

8 12 48 6

2 11 53

Flash EB

399

Gleich

geblieben

Flash EB

399

Flash EB

399

7 18 58 3

6 18

Stark gestiegen

A ou ont

légèrement

diminué

Decreased

slightly

Leicht

gesunken

Häufigkeit von Ermittlungen und Überprüfungen

A ou ont

légèrement

augmenté

Increased

slightly

Leicht

gestiegen

A ou ont

beaucoup

augmenté

Est ou sont

resté(e)s

la/le(s)

même(s)

Increased a lotStayed the

same

Q7.3 Au cours des 5 dernières années, selon vous, comment ont évolué chacun

des points suivants... ?

La fréquence des enquêtes et des audits

Q7.3 Over the last 5 years how would you say each of the following has

evolved…?

The frequency of enquiries and audits

Q7.3 Was würden Sie sagen, wie sich die folgenden Faktoren in den letzten 5

Jahren entwickelt haben?

T74


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

6 7

5 14 18 12

1 24

28 7

1 19 15 17

3 20

18 11

2 15 21 12

2 17

5 17

1 22 9 15

3 17

21 8

0 16 30 6

4 27

29 7

0 23 31 3

0 18

21 16

4 34 11 13

6 7

13 6

6 20 20 12

1 28

24 8

1 13 25 4

2 18

Gesamt

'Gestiegen'

Gesamt

'Gesunken'

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Stark gesunkenWN/KA (NICHT

VORLESEN)

Total 'Diminué'

Decreased a lot

DK/NA (DO

NOT READ

OUT)

Total

'Increased'

Total

'Decreased'

A ou ont

beaucoup

diminué

NSP/SR (NE

PAS LIRE)

Total

'Augmenté'

La fréquence des enquêtes et des audits

The frequency of enquiries and audits

Häufigkeit von Ermittlungen und Überprüfungen




evolved…?



T75


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 5 16 58 10

1 8 56 14

1 10 41 30

5 7 32 20

2 8 27 28

0 6 40 26

0 8 31 39

2 7 36 28

6 11 44 14

0 10 43 11

5 12 44 16

0 7 45 28

25

0 6 35 16

4 24 39 19

43 17

Flash EB

399

11 10 40 11

2 7 44

Flash EB

399

Gleich

geblieben

Flash EB

399

Flash EB

399

7 13 50 17

4 12

Stark gestiegen

A ou ont

légèrement

diminué

Decreased

slightly

Leicht

gesunken

Für die Zollabfertigung erforderliche Zeit

A ou ont

légèrement

augmenté

Increased

slightly

Leicht

gestiegen

A ou ont

beaucoup

augmenté

Est ou sont

resté(e)s

la/le(s)

même(s)

Increased a lotStayed the

same



Le temps nécessaire pour effectuer le dédouanement


evolved…?

The time required to clear customs



T76


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK

9 20

2 9 21 12

6 15

12 25

13 5 11 43

5 31

6 32

23 12 10 51

6 22

9 48

11 11 8 50

20 7

10 18

2 23 17 16

7 29

7 41

4 19 17 20

13 7

28 32

26 17 6 42

13 1

9 34

4 24 21 15

9 13

16 24

3 10 20 20

7 17

Gesamt

'Gestiegen'

Gesamt

'Gesunken'

Flash EB

399

Flash EB

399

Flash EB

399

Flash EB

399

Stark gesunkenWN/KA (NICHT

VORLESEN)

Total 'Diminué'

Decreased a lot

DK/NA (DO

NOT READ

OUT)

Total

'Increased'

Total

'Decreased'

A ou ont

beaucoup

diminué

NSP/SR (NE

PAS LIRE)

Total

'Augmenté'

Le temps nécessaire pour effectuer le dédouanement

The time required to clear customs

Für die Zollabfertigung erforderliche Zeit




evolved…?



T77


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 21 71 8

22 78 0

16 77 7

18 82 0

21 70 9

31 45 24

31 66 3

14 81 5

6 90 4

15 80 5

16 80 4

11 89 0

22 74 4

13 69 18

49 48 3

WN/KA (NICHT

VORLESEN)

Flash EB

399

29 68 3

18 74 8

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

21 74 5

Yes

Ja

Flash EB

399

Nein

Flash EB

399

Q8.1 Pour votre entreprise, le passage des procédures douanières papier aux procédures électroniques

a-t-il nécessité... ?

Des investissements informatiques (matériel et logiciels par exemple)

Q8.1 For your company, has the transition from paper to electronic customs procedures required…?

IT investments (e.g. hardware and software)

Non

No

Q8.1 Waren in Ihrem Unternehmen beim Übergang von Papierdokumenten zu elektronischen Zollverfahren

folgende Investitionen erforderlich?

IT-Investitionen (z. B. Hardware und Software)

Oui

T78


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 24 70 6

27 70 3

23 71 6

22 77 1

18 75 7

18 58 24

29 69 2

14 81 5

15 82 3

13 83 4

23 72 5

11 89 0

7 92 1

28 53 19

54 43 3

WN/KA (NICHT

VORLESEN)

Flash EB

399

33 64 3

17 78 5

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

23 72 5

Yes

Ja

Flash EB

399

Nein

Flash EB

399



Des investissements dans laformation du personnel


Investments for training staff

Non

No



Investitionen für Mitarbeiterschulungen

Oui

T79


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 10 83 7

5 94 1

10 84 6

7 90 3

17 73 10

13 63 24

14 83 3

6 91 3

6 90 4

9 87 4

5 89 6

6 89 5

9 90 1

12 64 24

21 73 6

WN/KA (NICHT

VORLESEN)

Flash EB

399

17 78 5

12 80 8

NSP/SR (NE

PAS LIRE)

DK/NA (DO

NOT READ

OUT)

10 85 5

Yes

Ja

Flash EB

399

Nein

Flash EB

399



D’autres types des investissements


Other types of investments

Non

No



Sonstige Investitionen

Oui

T80


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 11 7 820 7 31 51

74

2 9 4 72 13 11 76

0 21 11 63

5 2139 35

5 21

74

2 11 15 59 13 13 74

7 14

71

1 15 32 48 4 16 80

1 6 9 62

8 215 75

22 7

90

0 10 20 62 8 10 82

0 2

85

1 3 24 65 7 4 89

2 7 29 56

6 519 70

6 9

89

0 4 30 61 5 4 91

0 5

73

1 6 23 63 7 7 86

0 3 27 46

3 440 53

24 3

93

4 12 22 52 10 16 74

0 4

Total 'Non'

Flash EB

399

1 7 24 60 8 8 84

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Oui'

Total 'Yes'

Gesamt 'Ja'

Flash EB

399

Nein, eher

nicht

Flash EB

399

Non, pas du

tout

No, not at all

Nein,

überhaupt

nicht

Flash EB

399

Ja, absolut

Flash EB

399

Oui, dans

une certaine

mesure

Yes to some

extent

Ja, teilweise

Flash EB

399

Oui,

beaucoup

Non, pas

vraiment

NSP/SR (NE

PAS LIRE)Total 'Non'

Yes very

much

No, not

really

DK/NA (DO

NOT READ

OUT)

Total 'No'

Q9.1 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants ?

Il a fait baisser le coût des produits que votre entreprise propose

Q9.1 Did the transition from paper to electronic customs make a difference in terms of the following?

It lowered the cost of the products your company offers

Q9.1 Hat der Übergang von Papierdokumenten zu elektronischen Zollverfahren bei folgenden Punkten

Veränderungen bewirkt?

Die Kosten der Produkte, die Ihr Unternehmen anbietet, sind gesunken

T81


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 12 14 742 12 28 46

61

1 4 3 78 14 5 81

5 29 16 45

5 3035 30

5 34

65

6 15 8 57 14 21 65

9 21

52

3 7 33 52 5 10 85

2 23 9 43

8 1013 69

23 25

82

0 7 26 59 8 7 85

1 9

78

2 9 28 59 2 11 87

4 12 31 47

14 1124 51

6 16

75

11 10 17 49 13 21 66

3 8

73

9 9 21 49 12 18 70

1 2 30 43

5 941 45

24 3

86

4 23 18 43 12 27 61

2 7

Total 'Non'

Flash EB

399

4 11 23 54 8 15 77

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Oui'

Total 'Yes'

Gesamt 'Ja'

Flash EB

399

Nein, eher

nicht

Flash EB

399

Non, pas du

tout

No, not at all

Nein,

überhaupt

nicht

Flash EB

399

Ja, absolut

Flash EB

399

Oui, dans

une certaine

mesure

Yes to some

extent

Ja, teilweise

Flash EB

399

Oui,

beaucoup

Non, pas

vraiment

NSP/SR (NE


Yes very

much

No, not

really

DK/NA (DO

NOT READ

OUT)

Total 'No'

Q9.2 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants ? Il a permis à votre entreprise de mettre plus rapidement de nouveaux produits sur le marché et/ou de proposer une

gamme plus large de produits


It allowed your company to introduce new products faster on the market and/or to offer a wider range of products



Ihr Unternehmen kann neue Produkte schneller einführen und /oder eine breitere Produktauswahl anbieten

T82


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 10 19 715 14 37 34

74

2 4 2 78 14 6 80

6 17 14 60

7 1650 27

3 23

77

4 11 13 61 11 15 74

4 12

49

3 11 28 55 3 14 83

1 27 9 40

9 1318 60

23 28

78

0 7 20 63 10 7 83

6 7

85

2 8 32 54 4 10 86

3 6 37 48

11 326 60

6 9

86

2 15 26 49 8 17 75

0 3

67

11 12 20 49 8 23 69

1 4 29 38

5 1240 43

28 5

83

4 11 26 50 9 15 76

3 9

Total 'Non'

Flash EB

399

5 9 27 51 8 14 78

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Oui'

Total 'Yes'

Gesamt 'Ja'

Flash EB

399

Nein, eher

nicht

Flash EB

399

Non, pas du

tout

No, not at

all

Nein,

überhaupt

nicht

Flash EB

399

Ja, absolut

Flash EB

399

Oui, dans

une certaine

mesure

Yes to some

extent

Ja, teilweise

Flash EB

399

Oui,

beaucoup

Non, pas

vraiment

NSP/SR (NE


Yes very

much

No, not

really

DK/NA (DO

NOT READ

OUT)

Total 'No'

Q9.3 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants ? Il a permis à votre entreprise d’intervenir sur un plus grand nombre de marchés ou dans une zone géographique

plus vaste


It allowed your company to operate on more markets or in a wider geographical area



Ihr Unternehmen kann auf mehr Märkten oder in mehr Regionen agieren

T83


%

TOTAL

BE

BG

DK

DE

EE

EL

ES

FR

IT

LV

LT

NL

PL

PT

RO

SE

UK 14 46 4012 34 23 17

21

12 28 5 35 20 40 40

16 52 3 18

8 7910 3

11 68

13

20 40 3 21 16 60 24

35 44

8

15 39 22 7 17 54 29

30 38 5 3

11 5614 19

24 68

33

10 45 16 14 15 55 30

9 47

33

17 40 14 17 12 57 31

20 33 15 18

27 5712 4

14 53

16

23 44 11 12 10 67 23

25 32

41

30 29 26 11 4 59 37

7 25 25 16

8 5027 15

27 32

42

16 52 6 11 15 68 17

9 41

Total 'Non'

Flash EB

399

18 39 15 16 12 57 31

WN/KA (NICHT

VORLESEN)

Flash EB

399

Total 'Oui'

Total 'Yes'

Gesamt 'Ja'

Flash EB

399

Nein, eher

nicht

Flash EB

399

Non, pas du

tout

No, not at

all

Nein,

überhaupt

nicht

Flash EB

399

Ja, absolut

Flash EB

399

Oui, dans

une certaine

mesure

Yes to some

extent

Ja, teilweise

Flash EB

399

Oui,

beaucoup

Non, pas

vraiment

NSP/SR (NE


Yes very

much

No, not

really

DK/NA (DO

NOT READ

OUT)

Total 'No'

Q9.4 Le passage des procédures douanières papier aux procédures électroniques a-t-il eu les effets suivants ?

Il a simplifié les procédures douanières


It simplified the customs procedures



Die Zollverfahren sind einfacher geworden

T84

Documents

Flash Eurobarometer 399 · FLASH EUROBAROMETER 399 “The electronic customs implementation in the EU” 6 The business demographics profile of companies that imported/exported in