Five Essential Crisis Management Capabilities TLT030

Sean MurphyCEO & President, Lootok

Sean is CEO & President of Lootok, an operational risk

management consulting firm based in New York.

Founded in 2006, Lootok brings a fresh perspective to

managing organizational resiliency initiatives including

business continuity and crisis management.

“You’d be surprised how much it costs to look this cheap!”D O L L Y P A R T O N

L E A R N B Y S E E I N G

What do you see?

“The strangeness will wear off and I think we will discover the deeper meaning in modern art.”J A C K S O N P O L L O C K

L E A R N B Y S E E I N G

What do you see?

“You want a valve that doesn't leak and you try everything possible to develop one. But the real world provides you with a leaky valve. You have to determine how much leakiness you can tolerate.”A R T H U R R U D O L P H

W E L I V E I N A N E R A O F C O M P L E X

Local, regional & global change

“If I had better foresight, maybe I could have improved things a little bit. But frankly, if I had perfect foresight, I would never have taken this job in the first place. ”R I C H A R D F . S Y R O N

It all begins with leadership and basic capabilities.

1. Command and Control Framework

2. Threat Intelligence

3. Situation Awareness

4. Common Operating Picture

5. Common Ground

What do we need?

• A framework

• Information

• Organization

• Full spectrum

• Command & control

W H A T D O W E N E E D ?

A framework

W H A T D O W E N E E D ? A F R A M E W O R K .

Full spectrum

1. Initiate 2. Discover 3.PlanGET READY

5. Scan & detect4. PracticeSTAY ALERT

6. Respond 7. ResumeTAKE ACTION

W H A T D O W E N E E D ? A F R A M E W O R K .

Command & controlUnderstand what happened

What is the actual or potential impact?

Visualize you goals

How will you achieve them?

Describe the information that needs to be shared

How will you communicate?

Direct what information must be shared

What resources will you allocate?

Assess the outcome

Has anything changed?

“Let our advance

worrying

become advance

thinking and

planning.”W I N S T O N C H U R C H I L L

• Threat intelligence

• Situation awareness

• Common operating picture

W H A T D O W E N E E D ?

Information

“I’m afraid that if you look at a thing long enough, it loses all of its meaning.”A N D Y W A R H O L

W H A T D O W E N E E D ? I N F O R M A T I O N

Threat intelligence • Situation awareness

• Strategic responsiveness

• Intelligence Surveillance Reconnaissance (ISR)

• Threat effects

W H A T D O W E N E E D ? I N F O R M A T I O N

Situational awareness• Level 1: Perception – to

perceive (see) the status,

attributes, and dynamics of

relevant elements in the

environment.

• Level 2: Comprehension – to

understand what the data

and cues perceived mean in

relation to relevant goals and

objectives.

• Level 3: Projection – to

predict what those elements

will do in the future (at least

in the short-term).

W H A T D O W E N E E D ? I N F O R M A T I O N

Common operating picture

Adapt to your environment

• Common ground

• Tacit knowledge

W H A T D O W E N E E D ?

Organization

• Healthy conflict

• Common ground is never as good as we think it is, and it is always eroding. We can’t prevent its erosion, especially under complex and changing conditions. When goals, roles, and abilities change, we can’t count on sustaining common ground. Common ground also erodes because we have different life experiences that affect how we see things. Teams that have worked together for a while have shared working experiences and precedents about how to handle situations. That’s why bringing a new team members creates risks. The new members don’t have the shared experiences of the rest of the team

W H A T D O W E N E E D ? O R G A N I Z A T I O N

Common ground

• Intuition

• Judgment

• Experience

W H A T D O W E N E E D ? O R G A N I Z A T I O N

Tacit knowledge

“Make sure that the

probability of the

unacceptable is nil.”

R A Y D A L I O

Questions

Sean MurphyCEO & President, Lootok

Sean is CEO & President of Lootok, an

operational risk management consulting firm

based in New York. Founded in 2006,

Lootok brings a fresh perspective to

managing organizational resiliency initiatives

including business continuity and crisis

management.

http://www.lootok.com

W H A T D O W E N E E D ? A F R A M E W O R K .

Command & control

• Emergent behavior

W H A T D O W E N E E D ? O R G A N I Z A T I O N

Management by discovery