FIU Account• The students username is their FIU e-mail without the "@fiu.edu" (e.g.

jdoe001), and their password is their panther ID.• To login into Citrix fisrt of all they have to change their password in here

http://www.eic.fiu.edu/portal/ and click where it says "Change your network (Novell) password" and in there click where it says "Change password".

• Also we highly recommend to click where it says "set up responses", in here the students can enter questions and answers if some day they forget their password they can use the challenge questions to reset the password.

• Once that they have change their password go back to http://www.eic.fiu.edu/portal/, and click where it says "Run Engineering Applications from anywhere (Citrix)" and follow the steps there and they should be ready to use Citrix.

Work from anywhere (Citrix Portal)

http://www.eic.fiu.edu/2010/08/anywhere/How to login to EicAppsSpecific steps on how to log into your remote applications

Using Citrix Client(preferred mode that will gain access to Network drives):

1. Select ClientWindows clientWindows web clientMac clientMac web clientFor other OS please go to http://www.citrix.com/English/SS/downloads

2. Click on “citrix online plugin”3. Run it4. Type the server eicapps.eng.fiu.edu5. Login with your novell username and password.6. In the domain type: EICAD7. You can use all the applications that are available for you.**** If password does not work with citrix client, you have to change the

password when you login into a computer that has the novell client.____________________________________________________________

Using web interfaceUsing web interface:1. Go to http://eicapps.eng.fiu.edu2. If first time, go to messages tab and click download.3. Then go to logon tab and login with your novell username and

password.

4. You can use all the applications that are available for you.**** If password does not work with citrix client, you have to change the

password when you login into a computer that has the novell client.

Frequently Asked Questions1. Not able to login to eicapps. “Your credentials are invalid. Try again or contact your system

administrator. “- Change the Novell password and try again.2. What type of operating system is supported?- platform independent3. Could I use the ipad?- Yes. Download the citrix receiver app4. Where do I save my work?- The fastest method is in on the H drive. Also the local drives are available.5. Why is there a delay with the applications?- It depends on the speed of your Internet connection.6. What happened if I lose internet connection?- Login to eicapps and click on “reconnect online sessions”7. Why is there two domain on the eicapps website? Which one do I use?- First domain created for testing was called CECAD but this domain will be discontinued on October 2011. You should use the new EICAD domain to login into the

portal.8. Where can I get help?- If you are having trouble, please contact EIC at eic.fiu.edu or 305.348.3034