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FIS
CA
L Y
EA
R
October 1, 2016 to September 30, 2017
Tri-County
Office on Aging
Annual Report
2
10
14
16
TCOA PROGRAMS &
SERVICES TOTALS
TCOA FINANCIALS
2017 EVENT SPONSORS &
GRANT FUNDERS
3
4
6
8
DIRECTOR’S MESSAGE
AGENCY UPDATES &
ACCOMPLISHMENTS
TCOA 2017 STAFF
BOARDS, COUNCILS &
VOLUNTEER TOTALS
Table of Contents
3
Message from the Director
Marion Owen
ADVISORY COUNCIL 2017
TCOA, the Area Agency on Aging for Clinton, Eaton and Ingham counties, has evolved
with the times and needs of older adults over its 43 years, and yet some challenges remain
constant. Transportation was one of the first needs expressed by older adults and it
remains a high need. Fortunately, there are more options available today for seniors and
their caregivers, including in-home supports. The greatest need is for supportive services
to help maintain independence.
Another positive change is that family members are honoring the wishes and desires
of their loved ones. The days of “putting mother in a nursing home” as the first or only
option are disappearing. More and more people are recognizing the capacity of their loved
one to make their own decisions and control their own lives, and this is monumental.
The core value of TCOA is respecting an individuals’ choices, preferences and abilities
and supporting them to live their lives in their homes, neighborhoods and community.
Unfortunately, with the growing population of persons age 60 and over as well as the
increasing population of persons with disabilities, we still fall short in keeping up with the
demand for services. In addition to woefully inadequate funding, one of the most critical
issues we face is the need for a strong direct care workforce. These individuals, providing
daily care to vulnerable persons in nursing homes, assisted living residences or in the
home, should be more adequately paid, trained and respected. It is estimated that
Michigan needs more than 30,000 more direct care workers over the next 10 years. They
are the backbone of most of the essential services we provide.
The staff, volunteers, Board of Directors, Advisory Council, Friends for Independence,
and Consumer Quality Group (CSI) are aligned in our desire to maintain and increase the
availability of these essential services in a changing landscape. We dedicate this report to
Carlton Nogle (retired as Waiver Director after 31 years), Deb Arendsen (retired as
Information & Assistance Specialist after 30 years), Mary Ablan (retired as Director of the
Area Agencies on Aging Association of Michigan after 32 years), and to the late Emly Horne,
dedicated advocate, Advisory Council member, and founder of TRIAD. TCOA appreciates the
hours of service, input and direction provided by these dedicated individuals and others.
4
Accomplishments
Noteworthy Accomplishments At-A-Glance
Provided information and assistance, outreach and education (including
elder abuse topics) to 25,000+ seniors, caregivers and the general public
Over 1,100 frail persons received care management and essential in-home
services supporting them to remain independent in the community and
out of a nursing home
Over 1,500 volunteers delivered Meal on Wheels, some delivering several
times a month
Over 475,000 meals delivered to persons who are unable to prepare
nutritious meals, many connecting with the only person who check
on them regularly
1,382 received elder abuse education information or materials
Medicare and Medicaid counselors helped over 1,700 individuals to
understand Medicare & Medicaid, enroll in Medicare prescription drug
coverage, review supplemental insurance, apply for Medicaid
Medicare Savings programs, and provide information to help identify
and report fraud, abuse or scams
National Committee for Quality Assurance Accreditation
TCOA is exploring accreditation through the National Committee for
Quality Assurance (NCQA) for the MI Choice Program. NCQA has developed
a set of standards designed to measure the quality of programs
providing long-term supports and services in community based settings.
Accreditation ensures that TCOA is responding proactively to a changing
health care environment.
Provider Network
TCOA is proud to partner with 178 providers in the TCOA service area to
provide community supports to participants. Providers are invited to
attend a quarterly meeting at TCOA where they learn about agency and
contract updates, and any other applicable information. There is also an
opportunity to network with each other and other community partners
outside of the provider network.
Age-Friendly Initiatives
TCOA participated in 5 of 6 workgroups for the Age-Friendly Lansing
initiative and shared information on the Aging and Adult Services
Agency Communities For a Lifetime in four tri-county communities.
5
& Agency Updates
Evidenced-Based Programs
TCOA served 650 participants in an evidence-based workshop or class
series in the tri-county area in FY 2017. In addition to the existing
evidence-based programs TCOA offers to help clients self-manage
health conditions, an additional workshop, Chronic Pain PATH, began
in 2017. Chronic Pain PATH was developed and rigorously tested by
Stanford University to help people learn the techniques and
strategies they need for the day-to-day management of pain. The
hope is that the techniques and strategies learned will encourage
community members to properly manage pain instead of abusing or
misusing pain medications.
Senior Proxy Project
Senior Proxy Project, a new program to TCOA in 2017, enlists volunteers
to deliver boxes of non-perishable food and fresh produce to seniors
who are unable to leave their home. Fifty-five (55) clients were served.
Emergency Preparedness Improvements
TCOA’s Safety Committee purchased an automated external
defibrillator (AED) machine, updated internal emergency plans, prepared a
flip book with instructions for various emergency scenarios, and explored
options to improve response times and staff safety in the event of a natural
disaster. TCOA attends several area emergency management meetings in the
area as well.
Quality = Choice, Satisfaction and Independence (CSI)
In FY 2017, TCOA’s consumer quality group, CSI, developed a resource titled “Go
Bag,” intended for participants and community members to make transitions
between care settings more seamless. This resource details what items may be
necessary/useful to have ready in the case of an unexpected hospitalization.
This resource was shared statewide at the Quality Management Collaborative
and other areas indicated they would like to use it. The group also drafted a
letter that was submitted to MDHHS via stakeholder meetings related to the MI
Choice Waiver renewal. The letter highlighted the aspects of the Waiver
program that promote participant independence and success, as well as
detailing the concerns the group had related to potential changes that a
managed care system might bring.
6
20
17
Ag
en
cy
Sta
ff
FALAH AHMED
HUDA AHMED
SALAH AHMED
SARA AIKMAN
STACEY AMES
DEBRA ARENDSEN
RITA ATHANASION
FAHAD ATTA
KAESHONA AUSTERN
CAROL BARRY
NICHOLE BEARD
SUSAN BEARD
MARCELLE BELL
TAMI BERGHORST
JAMES BRANDELL
KATHERINE BRANSON
MIRENDA BROWN
PATRICIA BROWN
CARL BUONODONO
BRUCE BYRNES
TONYA CAGER
MARTEIN CARTER
ALESHA CAVANAUGH
JUDITH CHRISTIE
GINA CLEVEN
SHARON CONSTAN
CASEY COOPER
HEATHER CRAIG
MONICA CREMINS
HEIDI DADOW
EMILY DAUBERT
ALICIA DAVIS
DORI DAVIS
LINDA DAVIS
REBECCA DECESS
PATTI EASTMAN-TALIK
CHRIS FLORIAN
HEIDI GLEW
STEPHANIE GOODRICH
LORNA GREATHOUSE
ELIZABETH HARTEL
CARRIE HARTENBURG
JOLENE HAZEN
CARNEICE HENRY-
WASHINGTON
CHRISTINE HISTED
BETH HJERTOS
EUNICE HOWE-TRITTEN
ELIZABETH HUMPHREY
CINDY HURTH
JANEL INGRAM
NAJI ISSA
KALIE JACKSON
JILL JACKSON-MOULTON
ANTOINE JOHNSON
ODESSA JONES
WILLIE BOB JONES
KRISTIN JUDGE
ERIN KARKAU
JACQUELINE KEMP
LISA KNAPP
FRANCES KOS
SHELAGH KOSINSKI
JENNIFER KREFT
KIRSTEN LAING
MELISA LAMB
TAMMY LEMMER
JANA LOCKE-PURVIS
KATHRYN LONG
LINDA LOVAAS
JASMINE MALCOLM
BARBARA MANNINO
VIOLA MANS
7
LINDSAY TARRANT
KAREN TERPENING
ANTIGONI TZUMAKAS
SHIRLEY VALLIN
SHEILA WALKER
VICTORIA WATSON
COSETTE WEAVER
ROBIN WEBB
EDDIE WEBSTER
JUDITH WERNERT
ELIZABETH WETHERELL
RACHEL WHETSTONE
FLORINE WHITLEY
LISA WIEBER
BRENDA WIEGEL
JULIANNE WOOD
SUSAN WORTHY
CHERYL MARCH
CYNTHIA MCCORMICK
DELANE MCKINNEY
JESSICA MCMAHON
JOAN MCPHERSON
MARCY MENTINK
ANNETTE MERRILL
MINNIE MERRIWETHER
PATRICIA MICK
JADRANKA MILOSAVLJEVIC
JOSE MORADO JR
PATRICIA MUNSHAW
ADDIE MUTCH
TIFFANY NEAL
CARLTON NOGLE
MARION OWEN
RUTH PELL
LISA PHIPPS
ANDRIA PLATTE
JOYCE PRATT
ANDREA RADEL
VIRGINIA RAMIREZ
LINDSAY RANDALL
ADRIAN RAY
JACKIE REEDY
CLARENCE REEVES II
ASENATH REGAN
MARY RIEHL
SHELLY ROGERS
JEANETTE SAINT-ONGE
SHELBY SCHAEFER
JOAN SCHAUB
ERIN SCOTT
SANDRA SIMMONS
THOMAS SMITH
TASHA STETLER
8
2017 Administrative Board The TCOA Consortium Board is a cooperative intergovernmental body composed of elected
officials (or their designees) including representation from the Mayor’s Offices, Lansing and
East Lansing City Councils, and the Clinton, Eaton and Ingham County Commissions.
2017 Friends For Independence Coordinating Council (FFI) The Friends For Independence Coordinating Council was formed to help raise local dollars
to supplement public funding by planning and organizing annual fundraisers, such as a
dinner and auction, golf outing and direct mail appeals. The Council is a key part of
increasing private sector awareness and support for TCOA.
Quality = Choice, Satisfaction and Independence (CSI) Q=CSI is a consumer based advisory group that defines quality as perceived by the con-
sumer for Project Choices and the Self-Determination Option in order to provide access and
increase quality care.
Lansing Representatives
Kathie Dunbar
Lansing City Council
Joan Jackson Johnson
(for Mayor Bernero),
Director of Human Relations &
Community Services
Chris Swope
Lansing City Clerk
East Lansing Representative
Kelly Arndt (for Mayor Meadows),
Director, East Lansing Prime
Time
Eaton County Representatives
Blake Mulder
County Commissioner-Vice Chair
Jeanne Pearl-Wright
County Commissioner
Howard Spence
County Commissioner
Clinton County Representatives
Ken Mitchell
County Commissioner
Dwight Washington
County Commissioner
Ingham County Representatives
Bryan Crenshaw
County Commissioner
Kara Hope
County Commissioner-Chair
Teri Banas
County Commissioner
Steve Dougan
Farmers Financial Solutions
Jack Enderle
Community Volunteer
John Greenslit
Community Volunteer
Michelle Lane
Chalgian and Tripp Law
Sara Levine
Community Volunteer
Derrick McDuffey
UAW
Norma McGarry
CASE Credit Union
Bob Parsons
Community Volunteer
Larry Pingel
Rathbun Insurance
Ellen Sullivan
Community Volunteer
Martha Yoder
Community Volunteer
Kyna Bailey
Leigh Campbell-Earl
Robert Distler
Bill Earl
Judith Fryer
Larry Klekotka
John (Jack) Koch
Kathie Koski
Neal Langford
Tim Murchison
Michelle Taylor
9
2017 Advisory Council The Tri-County Office on Aging Advisory Council acts in an advisory capacity to the
Consortium Board. At least one-half of the council consists of senior citizens, appointed by
their respective units of government. Remaining members represent community agencies.
The Consortium Board approves agency appointments. This composition offers the
perspectives of both seniors and service providers on aging issues.
Clinton County
Eileen Heideman
Ruth Voisinet
Eaton County
Joseph E. Gutiérrez
Carol Halsey
Martha Yoder
Ingham County
Susann Baker
June Morse
Jane Wallin
City of Lansing
Mary Estes
Penny Gardner
Emly Horne
City of East Lansing
Bud (Felix) Fliss
CATA
JJ Jackson
Clinton/Eaton County, DHHS
Kelly Neve
Community Mental Health
Older Adult Services
Dawn Sargent
Disability Network Capital Area
Laurie Parker
JWR
Chad Johnson
McLaren Orthopedic Hospital
GEMS Unit
Jennifer Sexton
MSU, College of Nursing
Linda Keilman
RSVP Senior Companion
Program
Linda Gazella-Sanchez
Senior Alliance for
Education (SAFE)
Gary Pollitz/Suzanne Ferris
Sixty Plus Elderlaw Clinic
Gary Bauer
Sparrow Specialty
Hospital
Megan Clements/Toby Powell
Social Security
Administration
Robyn Ford
Tri-County Nutrition
Council
Phyllis Monroe
2017 Volunteers Thank you to all of the local businesses and agencies that support TCOA. Dart Bank, Home
Care Alternatives and Jackson National Life Insurance went above and beyond by providing
staff time AND financial contributions. Assistance from these groups and others have
helped raise funds to assist with the continuously growing demand for programs and
services. TCOA could not be successful without the hard work and support of community
volunteers. The 2017 volunteer numbers total about 25 full-time employees!
Program Volunteers Hours
Nutrition Program 1,507 47,400
MMAP 13 1,299
FFI Event & Office Volunteers 89 764
Advisory Council 25 2865
Evidence Based Programs 33 687
Total 1,667 53,015
10
TCOA Programs & Services
Medicaid/Medicare Assistance Program (MMAP)
Program Clients/Units of Services
Information & Assistance (I&A) 3,467 clients
TCOA Website 26,918 visitors (93,837 views)
TCOA Facebook Page 91,773 post views (952 likes)
Outreach 17,965 people
Housing Services 181 clients
Crisis Services for the Elderly 615 clients
Kinship Care Respite 18 caregivers (1,718 hours)
Options Counseling 131 clients
Creating Confident Caregivers® 6 attendees
Community-Based Care Transitions Program* 414 clients
Matter of Balance 97 completers (11 workshops)
Diabetes Personal Action Toward Health 82 completers (12 workshops)
Chronic Pain Personal Action Toward Health 23 completers (3 workshops)
Medical Nutrition Therapy 8 new referrals (7 visits)
Service Area Clients
Clinton County 494
Eaton County 223
Ingham County 1,000
Rural Ingham County 68
Total Served 1,729
*The Sparrow contract ended in TCOA’s 1st quarter of FY 2017.
11
Community Based Programs
Program Clients Units of Service
Information & Assistance (I&A) 2,959 4,774 Hours
Nutrition Transportation 35 5,777 One-Way Trips
Medical Transportation 19 1,897 One-Way Trips
Legal Services 410 1,432 Hours
Long-Term Care Ombudsman 373 1,672 Hours
Elder Abuse Education 1,382 270 Hours
Evidence Based Disease Prevention - Fitness 337 854 Class Sessions
Evidence Based Disease Prevention 28 257 Hours
Volunteer Respite 14 3,346 Hours
Adult Day Services 32 11,345 Hours
Nutrition Program
Program Clients Meals Served
Meals on Wheels 2,027 412,389
Dining Sites 1,076 64,836
Senior Dine Card 14 367
Meal Programs Total 3,117 477,592
Senior Project Fresh 200 200 coupon books
Clinton County Eaton County Ingham County
Nutrition by
County (MOWs
and Dining Sites)
Clients Meals Clients Meals Clients Meals
241 42,208 429 71,796 1,751 363,221
12
Project Choices/MI Choice
Project Choices
Clients by County
Clinton County Eaton County Ingham County
113 190 712
Program Clients Units of Service
(unit=15 minutes)
Medicaid Home & Community Based
Waiver Services Total 848 3,547,912
Care Management & Case Coordination
Services Total 187 140,929
Project Choices Total (Unduplicated) 1,015 3,688,841
Program Units of Service
(unit=15 minutes) Expenditures
Homemaker Services 64,628 $226,198.00
Personal Care Services 31,730 $123,112.40
Respite Care Services 44,559 $167,096.25
Other 12 $300.00
Total 140,929 $516,706.65
Care Management & Case Coordination
0.05% • Other • $300
32.34% • Respite Care Services • $167,096.25
23.83% • Personal Care Services • $123,112.40
43.78% • Homemaker Services • $226,198.00
13
Program Units of Service
(unit=15 minutes) Expenditures
Adult Day Care 85,266 $313,567.60
Chore Services 1,041 $46,880.86
Community Living Supports
(i.e. Personal Care & Homemaker) 3,099,277 $16,434,024.72
Counseling 1,819 $47,938.95
Durable Medical Equipment & Supplies 55,695 $227,228.17
Home Care Training
(e.g. Medical Nutrition Therapy) 289 $4,979.23
Home Delivered Meals 75,328 $409,748.50
Home Modification 27 $16,072.70
Nursing Services
(e.g. Private Duty Nursing, RN Services,
LPB Services)
142,344 $1,201,821.36
Transportation 28,525 $163,747.93
Respite Care Services 57,416 $232,457.77
Other 885 $104,815.26
Total 3,547,912 $19,203,283.05
Medicaid Waiver
0.55% • Other • $104,815.26
0.03% • Home Care Training • $4,979.23
0.25% • Chore Services • $46,880.86
0.08% • Home Modification • $16,072.70
0.25% • Counseling • $47,938.95
1.63% • Adult Day Care • $313,567.60
2.13% • Home Delivered Meals • $409,748.50
1.18% • Durable Medical Equipment & Supplies • $227,228.17
0.85% • Transportation • $163,747.93
6.26% • Nursing Services • $1,201,821.36
1.21% • Respite Care Services • $232,457.77
85.58% • Community Living Supports • $16,434,024.72
14
TCOA Financials
Revenues Total $27,894,928
Expenditures
Total $27,872,453
$1,070,880 • Interest & Other Income • 3.8%
$295,005 • Friends for Independence • 1.1%
$387,140 • Local Governments • 1.4%
$573,965 • Client Contributions & Program Income • 2.1%
$1,701,054 • Federal • 6.1%
$23,866,884 • State • 85.6%
$66,134 • Evidence Based Programs • 0.2%
$187,612 • Care Transitions Program • 0.7%
$296,588 • Friends for Independence - In Home Services • 1.1%
$551,862 • TCOA Direct Purchase of Services (DPOS) • 2.0%
$337,299 • Annual Grants • 1.2%
$371,380• Access Services & Program Development • 1.3%
$505,163 • Administration • 1.8%
$69,834 • Crisis Services for the Elderly • 0.3%
$2,868,161 • Nutrition • 10.3%
$22,618,420 • Project Choices (Waiver, Case Coord. & Care Mgt) • 81.1%
15
Event Revenue
Agency Fundraising Expenses
Program Expenditures
2017 Fundraising Report
2016 FFI Fund Balance $263,104
2017 Net Revenue S $270,178
2017 Expenditures $206,471
Ending Fund Balance for 2017 $326,811
23%
Increase in
funds raised
compared to
2016
Funds spent in FY 2017, raised in FY 2016.
Direct Mail Campaigns $105,030
Dinner & Auction $62,720
Meals on Wheels Designations $44,093
Golf Outing $36,547
General Donations $22,133
Raffle $10,984
Run for the Ages 5K $7,739
Lansing State Journal Mailing $4,099
Memorial Contributions $985
Interest $675
Total $295,005
Event & Direct Mail Expenses $35,031
Staff Support $13,332
Fundraising Expenses
(i.e. postage, supplies, printing, etc.) $11,495
Total Expenses $59,858
Meals on Wheels Specific
(donation specifically instructed to
be applied to MOW)
$120,288
Meals on Wheels General
(general donation allocated to MOW) $48,023
Crisis Services for the Elderly $21,716
Information and Assistance $10,000
Waiting List for In-Home Services $3,340
Meals for Under Age 60 $3,104
Total $206,471
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Dinner & Auction Sponsors (Nov. 2016)
Run for the Ages—TCOA 5K Sponsors
Event Sponsor
Jackson National Life
Insurance Company
Raffle Sponsor
Delta Retirement Center
Entertainment Sponsor
Sparrow Specialty Hospital
Auction Sponsor
Dart Bank
Menu Sponsor
Dean Transportation
Home Care Alternatives
McLaren Greater Lansing
Benefactors
Eyde Company
Sun Valley Foods
TCOA Friends For
Independence
Table Sponsors
CATA
Cypress Home Care
Chalgian & Tripp Law
JWR Health Services
Mareck Family & Geriatric
Services
Mid-Michigan MRI, Inc.
Co-Table Sponsors
By Dawn’s Early Light
Case Credit Union
Dimondale Nursing Care
Facility
Forster Woods Adult Day
Center
Holt Senior Care
Ingham County Medical Care
Facility
Ingham Regional Assisted
Living
Lansing Board of Water and
Light (BWL)
MediLodge
MSU Federal Credit Union
National Home Care Service
LLC
Prestige Pines
Prestige Way
Senior CommUnity Care of MI
(PACE)
Shinberg Insurance
Thatch Computer Consulting
The Willows at East Lansing
The Willows at Okemos
In-Kind Sponsors
Bradford Printing
Eagle Eye Banquet Center
Meijer
Presenting Sponsor
Aria Nursing and Rehab
Platinum Sponsors
Blue Cross Blue Shield of
Michigan
DRM Genesis Home
Healthcare
Extend Your Reach
Ingham County Medical Care
Facility
Thatch Computer Consulting
Gold Sponsors
Aiding Hearts Home Care
By Dawn’s Early Light
Compass Self Storage
Cypress Home Care
Dimondale Nursing Care
Center
EagleMonk Pub & Brewery
Green Acres of Mason
His Hand Home Health Care
Holt Senior Care
Rehmann
Wellsbrooke Premium Home
Health Care
Silver Sponsors
44North
Apothecary Shop of Grand
Ledge
Gunnisonville Meadows
Philips Lifeline
Sparrow Community Care
Giving Tree Farm
Bronze Sponsors
Airway Oxygen
Clerical-Technical Union of
MSU
Sensations Memory Care
Shinberg Insurance
In-Kind Sponsors
Bradford Printing
Meijer #324
Lansing DJs
Starbucks Coffee, MSU
17
Golf Outing Sponsors
Grant Funders
Event Sponsor
Jackson National Life
Insurance Company
Gold Sponsor
MI Financial Group
Awards Dinner Sponsors
McLaren Greater Lansing
MediLodge
Double Silver Sponsor
First Housing
Corporation
Hospitality Cart Sponsor
Farm Bureau Insurance
Lunch Sponsor
Dart Bank
Silver Plus Sponsors
Cypress Home Care
GT Independence
Klug Law
Neogen
Physician’s Health Plan
Silver Sponsors
Apartment Specialists, Inc.
Aria Nursing and Rehab
Chalgian & Tripp Law
DBI Business Interiors
Lansing Board of Water and
Light
Oliver Packaging &
Equipment
Snack Sponsor
Mareck Family & Geriatric
Services
Skins Mulligans Sponsor
Home Care Alternatives
Bronze Sponsors
Auto-Owners Insurance
Dean Transportation
Gordon Food Service
PIMCO
Hole Sponsors
44North
Centennial Group
Graff Chevrolet of Okemos
Hedlund Plumbing
Ingham County Medical Care
Facility
Jane Wallin, TCOA Advisory
Council President 2017
TCOA Friends for
Independence
Schaefer Dental Group
Benefactors
Abbott’s MEAT, Inc.
Airway Oxygen
Guardian Medical Monitoring
John Day, DDS
In-Kind Sponsors
Bradford Printing
Breadsmith of Okemos
Meijer
Jackson National Life
Insurance Company
Organization Purpose Amount
Capital Region Community Foundation Crisis Services for the Elderly $10,000
Lansing Rotary Foundation Shelf Stable Meals $10,000
Dart Foundation AED Machine $1,600
BWL Nonprofit Energy Efficiency Grant
Program Combination Oven $5,000
Mason Area Community Foundation Matter of Balance workshop $1,000
Ingham County Community Agency
Grant Crisis Services for the Elderly $4,000
R.E. Olds Foundation Matter of Balance workshop $2,300
18
“TCOA, is a big part of what is allowing
me to use my life to change the world and I
thank you. I am thankful for you every day. I am
honored to have the office part of my team that goes
above and beyond; please know that I am aware and
appreciative. My care manager has remarkable level of heart,
compassion, understanding and dedication. TCOA, you touch
my heart and the core of my existence with YOUR DEDICATED
EFFORTS!”
-Waiver Client
“I was very pleased with [Matter of Balance] and my leaders,
Mickie and Melissa. I am so glad I decided to participate. I hope
this program continues to grow throughout the tri-county
area.”
-Matter of Balance Participant
“I would like pass along our appreciation and gratitude for
working with TCOA in servicing the needs of seniors in our
communities. I worked in the corporate environment for 25
years prior to owning AFC homes, and TCOA, and its staff, is
hands down the best organization I have partnered with to
reach common goals. Your executive team, social workers, and
administrative staff have shown nothing but professionalism,
teamwork, and a willingness to go the extra mile.”
-AFC Owner and TCOA Provider
Te
sti
mo
nia
ls
19
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517-887-1440
1-800-405-9141
www.tcoa.org
A Consortium of Clinton, Eaton and Ingham Counties, and the Cities of Lansing and East Lansing since 1974.
5303 South Cedar Street, Building 1, Lansing, MI 48911