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March 3rd, 2015 : AGENDA
9:00-10:00 Introductions, Sandbox Q&A, Technology
Overview
10:00-10:30 Cornerstone OnDemand Executive Overview
10:30-10:45 Break
10:45-12:00 Deployment & Scoping Workshop
12:00-12:30 Contract & Pricing Review
First Bankcard Cornerstone OnDemand Partnership Team:
Josh Legassick - Sr. Solution ArchitectAdam Lee- Strategic Engagement Consultant
Chris Bond- Principle & Founder, BlueWater LearningDenise Matsuoka - Sr. Solutions ConsultantKathi Stacy- Regional VP, Enterprise SalesJulie McDonald - Regional Sales Manager
March 3rd, 2015
Key Themes : First Bankcard Partnership
• EasyUse, Implementation, Support, Client Success, Upgrades, Configuration, Training
• Proven Product, Implementation, Ongoing Support, Integration, Security, Architecture, Infrastructure
• ExpertExternal Training Management , All Verticals, Partner Ecosystem
SandboxQ&A
Denise Matsuoka, Sr. Solutions Consultant
Technology OverviewA D A M L E E , S T R A T E G I C E N G A G E M E N T M A N A G E R
Data Center Overview
Data Backup and Recovery
Standard Recovery Point Objective (RPO) 1 hourStandard Recovery Time Objective (RTO) 24 hours
Weekly Transfer
SAN
Production Site DR Site
Data Replication
Iron Mountain (AES 256)
• 2 Days Hot Backup on SAN
• Full and Weekly Backups Transferred to Tape
• Daily Backups Stored for 1 Week
• Weekly Backups Stored for 5 Weeks
• Monthly backups stored for 6 Months
Daily in
cremen
tal
We
ekly Fu
ll
Ho
urly Tran
saction
al
Tape
All information herein is strictly confidential and may not be shared or reproduced.
Cornerstone & Cornerstone OnDemand are registered trademarks of Cornerstone OnDemand Inc. Cornerstone OnDemand ©2012
Infrastructure Segmentation and Monitoring
8
Internet
Akamai
External Router
Perimeter Firewalls
Intrusion Detection System
Load Balancer
STAGE DMZ Servers
WWW APP FTP
STAGE Firewalls
STAGE DMZ Firewalls
STAGE CORE Servers
DB APP CORE
PROD DMZ Firewalls
PROD DMZ Servers
WWW APP FTP
PROD Firewalls
PROD CORE Servers
DB APP CORE
Internal Monitoring:
• Paessler PRTG – System Health Monitoring
• SolarWinds Orion – Network Monitoring
• Idera – Database Health Monitoring
• Splunk – Anomaly Detection
External Application Monitoring• Keynote – System Performance Monitoring
• Akamai – Content Distribution Monitoring
SANSAN
Capacity and Performance
Client ClientSW
IMLA
NE 1
SWIM
LAN
E 2
SWIM
LAN
E 3
SWIM
LAN
E STAG
E
SWIM
LAN
E PILO
T
SWIM
LAN
E DEM
O
LONDON DATA CENTER
SWIM
LAN
E 1
SWIM
LAN
E 2
SWIM
LAN
E 3
SWIM
LAN
E 4
SWIM
LAN
E LOA
D
SWIM
LAN
E STAG
E
SWIM
LAN
E PILO
T
SWIM
LAN
E DEM
O
LA DATA CENTER
INTERNET
All information herein is strictly confidential and may not be shared or reproduced.
Cornerstone & Cornerstone OnDemand are registered trademarks of Cornerstone OnDemand Inc. Cornerstone OnDemand ©2012
Trust – System Dashboard
10
Application Architecture
Application Architecture
12
Data Access Layer
Presentation Layer
HTML User Interface Mobile UI Web Services
Customer A
• Database• Configuration
Customer B
• Database• Configuration
Customer C
• Database• Configuration
Business Logic Layer
Session State Servers MSMQ ServersFile Feed Servers
(SFTP)
Customer A Metadata
Customer B Metadata
Customer C Metadata
Content Storage
Anti-Virus
-LMS Content-Documents
Akamai All Transactions Encrypted
in Transit via TLS
Application code on the
webserver is logically
separated into 3 layers
Presentation layer
(UI)
Business logic layer
(BLL)
Data access layer
(DAL)
User request for a page first
hits the presentation layer
which represents the UI
coded using ASP.NET
BLL has the business rules
and workflows written in an
object oriented
programming language –
C#
DAL is the one that
communicates with the
database server – SQL
Server
WCAG 2.0 Certified
Infrastructure & Security
Ap
plicatio
n
PC
I-DSS
Infrastru
cture
Datab
ase
Security and Compliance
Data Center
Perimeter Firewall
Intrusion Detection
DMZ Firewall
DMZ Servers
WWW APP FTP
PROD FirewallPROD CORE Servers
DB APP CORE
SSAE 16 and ISO 27001 Certified
Security Validation
VPN
Internal Processes
• ISO 27001 Certified
• Application Tested to OWASP Standards
• C & A government accreditation – Moderate ATO
• PCI Certified
• SSAE16 SOC 1 Type II Annual Audit
• Safe Harbor Certification
Penetration Testing
• ISec Partners Quarterly Penetration Testing
• Qualys Monthly Application Security Scans
• TrustWave Monthly PCI-DSS Penetration Testing
• Customer Scheduled Penetration Testing
16
Single Sign-on Overview
Customer Portal
Identity Management
Engine
Cornerstone
HTTPS POST
Identification and
Authentication
HTTP(S) to
Customer Portal
SSO Supported Standards
SSO Security Token Authentication
AES
SAML Support
SAML 1.1
SAML 2.0
Integration Overview
3 Layers of Integration
Why clients need integrationTo integrate their data & systems with CSOD to achieve a greater value for their investment. The basic steps are to extract data, transform data, and load it to another system. There are 3 integration layers to think about.
3 Integration layers
Data LayerData in/out of the system.
Platform LayerUse of web services or API. This is a true “service”
clients use it on demand often w/credentials.
Application LayerUI is involved in the workflow or steps
Single Sign-on, Deep-linking, etc…
1
2
3
API
Files
Cornerstone
Cornerstone Data Interfaces
• File Based Data Transfers leverage SFTP
• PGP Encryption for Payload Security
• OData ,SOAP, and REST Web Services APIs
Common Web Services Interfaces• Users• Organization Units• Learning Catalog• Transcript• Performance Reviews and Ratings• Job Requisition
CSOD Executive Overview
First Bankcard Cornerstone OnDemand Partnership Team
WhyPartner?
“Our ability to offer customized programs and approaches enables our partners to grow their business and stay
competitive,”
“We believe in driving results through continuous
improvement to help us make our partner’s one-
of-a-kind programs more valuable to its
customers.”
“Our partnership is resulting in a program that stands
apart from their competitors and addresses unique
needs of their customers”
-- Stephen F. Eulie, President First Bankcard
“First Bankcard has a very personalized approach, and it was very evident to us that they have a
commitment to their customers. Given our own customer-centric
methodology, it seemed to offer a perfect fit for our new credit card
program …
Key Themes : First Bankcard Partnership
• EasyUse, Implementation, Support, Client Success, Upgrades, Configuration, Training
• Proven Product, Implementation, Ongoing Support, Integration, Security, Architecture, Infrastructure
• ExpertExternal Training , All Verticals, Partner Ecosystem
Global Leader in SaaS Talent Management
As of March 31, 2014
26 Note: User and client count figures exclude Cornerstone Small Business (CSB) and Cornerstone for Salesforce.
18.1 MILLION USERS
2,100 CLIENTS
191 COUNTRIES
42 LANGUAGES
27
Established Market Leadership
“LEADER” “LEADER”
2014 Magic Quadrant for Talent Management Suites
2014 Worldwide Integrated Talent Management MarketScape
A leader in overall vendor satisfaction
Best-in-class learning and performance, strong mobile support, and good use of social collaboration and game mechanics to engage employees
A natively developed suite with a high degree of configurability
“LEADER”
2013 Forrester Wave forTalent Management
A “forward-looking company”
Flexible/adaptable products
Making mobile and social“everywhere”
Significant investment in non-US localization
Strong functional capabilities
Solid customer references and customer service
Streamlined, attractive user experience
Non-learning modules are equally robust and capable of being offered alone
One of very few talent platforms that is entirely organically built
A Sampling of our Clients
Financial ServicesRetail & Travel
Technology & Media
Business Services
Healthcare
Manufacturing
Energy & Utilities Public Sector
Engage, Enable, & Empower your Partner ecosystem
• Deliver Targeted Training
• Track Compliance
• Measure effectiveness
• Training for profit
• Partner engagement
• Partner Communication
• Crowdsourcing
CORNERSTONE for EXTENDED ENTERPRISE
30
Deliver targeted Partner Program & Compliance Training
CORNERSTONE LEARNING
• Compliance & Certifications
One Time
Ongoing
Electronic Signature
Audit Trails
Metrics/Reporting
• Social Learning
• Skills Development
• Mobile Training 31
Client Success at Every Level
33
• Maintain executive support of the solution as part of the external learning strategy in conjunction with the Client Success Manager
• Partner with executive team/business sponsor to ensure alignment of solution with overall business strategy
Sales Executive | Focus: Business
• Primary relationship manager
• Support client’s execution of their talent management strategy
• Practitioners with “real world” experience
• Recommend solutions to optimize workflows and processes within their external learning strategy and the portal environment
• Responsible for the overall success of the solution and client satisfaction
Client Success Manager | Focus: Solution
• Primary point of contact for system questions
• Work with client administrators to answer feature/function questions
• Engage the appropriate Cornerstone resources to resolve issues and service requests
Global Product Support Specialists | Focus: Feature/Function
Extraordinary Flexibility
CustomizationPersonalization Competitive Advantage
CustomizationPersonalization Competitive Advantage
Deployment & Scoping Workshop
Josh Legassick, Senior Solution ArchitectChris Bond, Principal & Founder Bluewater Learning
Wrap Up/Q&A/Follow Up
First Bankcard & Cornerstone OnDemand Teams
How did we do (Part 2) ?
• EasyUse, Implementation, Support, Client Success, Upgrades, Configuration, Training
• Proven Product, Implementation, Ongoing Support, Integration, Security, Architecture, Infrastructure
• ExpertExternal Training , All Verticals, Partner Ecosystem
Partner Training Portal Project Plan : Next Steps
43
44
“Training and
Communication is the
foundation to our business”
-Julie Aliano, 2.12.15