Fiori app vastly simplified management of user- and … · PUBLIC Evi Aerts, Director User Experience and Mobile Friendly Partner Business Applications at SAP Fiori Makers call, February

PUBLIC

Evi Aerts, Director User Experience and Mobile Friendly Partner Business Applications at SAP

Fiori Makers call, February 8, 2018

Fiori app vastly simplified management of user-and access profiles: SAP Manage My Users

2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP PartnerEdge Launchpad: http://partneredgelaunchpad.sap.com

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✓ SAP had 17.000+ Partners. None of those companies are identical.

In total about 24.000 people have the permission “Partner Security Manager”. This means that they

can manage access to SAP systems and applications of their companies’ employees.

✓ The role of “Partner Security Manager” is in reality given to about any possible employee in a

company: from “Head of Company” to “Assistants”.

➢ The Persona for our app can be very young or more mature;

➢ always on the road or never leaving the office desk;

➢ very application savvy or not at all.

✓ Not every person with the permission of “Partner Security Manager” also executes on it

✓ Colleagues might not know who to turn to for their user management

✓ A lot of Partner Security Managers are struggling to diligently execute on their responsibilities (this

leads to a high demand for SAP support, many duplicate users, overlapping permissions assigned,

users who change roles or leave the company are not deleted, missing communication details)

Persona: Partner Security Manager


Self service options to manage, monitor and approve

ALL USERS

▪ One view to your

account address book

INACTIVE

▪ Contacts > 1 Year not logged

onto PartnerEdge.com

INCOMPLETE

▪ Missing critical fields in

your account’s contacts

APPROVE

▪ Centralized inbox on new

authorization requests


Low Fidelity Wireframes in Excel and PowerPoint


Process flow of Manage My Users


High fidelity design in Axure: design for Mobile first


Great Feedback features with SAP Build

Demo of “Manage My Users”SAPUI5 library version 1.40.16

video

https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=0_y1mb0cu3


Approval: centralised inbox on new permission requests


Tabs All users, Inactive Users, Users with missing information


User Detail screen; “Partner Overflow menu” available in all our apps


Lessons Learned

✓ Designing for a mobile device screen simply enforces the project team to keep things very simple and to

challenge every single item on the screen. It is not because you have for example a Fax number available

in the backend, that the persona is interested in this info nowadays. Less is more.

✓ Manage My Users meant much more than just providing a nice UI on top of existing backend processes.

The app was a driver for much broader simplification

• We changed backend & process taxonomy into more intuitive language. New taxonomy is nowadays used everywhere

when we talk about user management

• The app enforced us to simplify the “permissions”: reduced list of possible permissions to choose from + “permission

naming and entitlement” has to be so intuitive that one can explain in one sentence what a certain permission entails

✓ Combining SCRUM with Waterfall ensured better focus during project; good overview for all team members

so best design and architecture decisions were made and go live was within scheduled timeframe.

✓ Interactive Build mockups allowed for a great test and demo experience

Contact information:

Evi Aerts

Director User Experience and Mobile Friendly

Partner Business Applications at SAP

[email protected]

Thank you.

Documents

Fiori app vastly simplified management of user- and … · PUBLIC Evi Aerts, Director User Experience and Mobile Friendly Partner Business Applications at SAP Fiori Makers call, February