Fine Point Technologies Remote Device Administrator

Fine Point TechnologiesRemote Device Administrator

The challenges of service installation & device management are still troubling many leading Service Providers today!

Remote Device Administrator Subscriber Management Lifecycle

Fine Point’s TR-069 technologies have been certified for compliance and interoperability with leading global technology manufacturers as well as licensed to several leading service providers:

Remote Device AdministratorA Growing Worldwide Presence

Remote Device AdministratorChallenges with CPE Installation & Management

Approximately 25% of call drivers related to CPE issues:

– Lost PPPoE username/password

– WAN/Router Configuration

High CPE returns rate

Replacement units are costly and often do not even solve the subscriber’s problem

Existing Installation workflows make standardizing installation a real challenge.

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Remote Device Administrator Challenges with Customer Service

High levels of subscriber churn and loss at the point of installation as well as during the life of the service…

“Industry accepted” subscriber churn is 3.3% per month (over 33% annually)

Several reports are as high as 5% per month for some!

Customer loss at point of installation as high as 33% - 50%

Subscriber frustration that results in negative service/brand awareness

Why won’t this work?

Please cancel my service!

Remote Device Administrator Solution Overview

TR-069 is a CPE WAN Management Protocol standard defined within the Broadband Forum to define a mechanism for secure remote CPE device management via a common framework.

Auto-Configuration

Dynamic Service Provisioning

Software/Firmware Management

Status and Performance Monitoring

Service Diagnostics


The Remote Device Administrator simplifies CPE Device Management…

CPE Shipped ACS Provisioned CPE Provisioned CSR Access

CPE “Serial Number” is scanned by Bar Code scanner prior to shipping

Serial Number Placed in OSS/BSS

Services, UN/PW supplied to Remote Device Administrator

WSDL API

CSR has access to CPE parameters

Intuitive Web interface

CPE is plugged in by Subscriber

CPE is automatically provisioned by RDA

1 2 3 4

OSS/BSS


Automatic configuration of any TR-069 compliant CPE

CPE Auto-Configuration

Features:

Provide automatic “bootstrap” configuration of gateway devices

Empowers CSRs with easy access to CPE configuration (shown here)

Benefits:

Eliminate the need for a truck roll or technical support when an end user moves

Reduces activation/support costs

Improves Subscriber Experience

Automate CPE replacements, upgrades and changes


Delivery and management of CPE based Services.

Dynamic Service Provisioning

Features/Benefits:

CPE becomes a delivery platform for value-added services

Increases Average Revenue per User (ARPU)

Decreases Churn

Automatically Activate or Deactivate Services

SERVICE PROVIDER

OSS

Subscriber Orders Service1

OSS Enables Service & Billing2

Receives Information3

OSS

SUBSCRIBER

Activates CPE Service4

Remote Device Administrator™


Automates the deployment of CPE Firmware upgrades.

Firmware Management

Features:

Provides automated management of device firmware.

Manages multiple firmware images

Supports uploads from CPE devices, such as configuration files or log files


Advanced Diagnostic information and CPE Status

Diagnostics & Status

Features/Benefits:

Provides detailed Diagnostic Information

Upstream, downstream, etc

Qualify the line for Value-Add Services

One click troubleshooting and diagnostic tests


Provides Intuitive “Basic” Interface for “Level 1” CSRs…

Intuitive Interface

Features:

Designed for “Level 1” CSRs

CPE Information

Service Configurations

Reboot and Firmware Upgrade

Complicated Settings Obscured

“Red Light” / “Green Light” Notification


Provides “Advanced Interface” for more detail.Advanced Interface

Features/Benefits:

More detail for “Level 3” CSRs and administrators

Intuitive Graphical Organization


Supports all TR-069 Device TypesCPE Agnostic Configuration

Features:

VoIP ATAs (TR-104)

Set Top Boxes (TR-135)

DSL Gateway Devices (TR-098)

PON Devices (TR-142)

Storage Service Enabled Devices (TR-140)

FEMTO Devices (WT-196)


Support Automation enables service providers to remotely configure and manage subscribers’ CPE devices through the Wide Area Network (WAN).

Open Standard TR-069, TR-098, TR-104, TR-106, TR-110, TR-111, TR-135 & TR-140

Firmware ManagementRemote management of firmware and device software with no user intervention

Seamless IntegrationStandardized northbound API using XML and SOAP

Real Time Provisioning Scalable, real time provisioning of all services, from basic Internet access to VoIP, IPTV and beyond

Enables Service Providers to provide their subscribers with superior customer support

Lowers the total cost of ownership for each subscriber in terms of provisioning services, and managing customer support

Strengthens the Service Provider’s brand

Provides real time insight in to actual subscriber experience’s

Facilitates faster growth in high value markets

Optimizes the customer experience and focuses on what subscribers actually need to utilize services

Increases overall customer satisfaction which in turn grows Average Revenue Per User (ARPU)

The Clear Benefits of Fine Point’s Solutions

Fine Point Technologies, Inc.Contact Information

Time to Market

Documents

Fine Point Technologies Remote Device Administrator