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“Finding the words, changing the
conversations.”
Developing the Principles of Person
Centred Care and Support
Audrey Birt
Champion Person Centred Care and
Support
Why Principles?
“If you talk to a man in a language he
understands, that goes to his head. If you talk
to him in his language, that goes to his heart.”
Nelson Mandela
•Shared language
•Touchstone of quality
•Model a co-production approach
Why Co-production?
“If you work alone you go faster; if you work
together you go further.”
Carl Rodgers
In my “early years….how can I treat, or cure, or
change this person? Now I would phrase the
question in this way….how can I provide a
relationship which this person may use for his
own personal growth”
Don Berwick President IHI
• I freely admit to extremism in my opinion of
what patient centred care ought to mean. I
find the extremism is a specific location: my
own heart.
• If we rely on carrots and sticks to improve
care and support we miss the best resource
available to us ; our hearts.
The Principles for Person Centred Careengaging people, organisations, communities with humanity
People in relationship
Compassion and kindness, to enable well being
Equality, mutuality and
individuality
Flexible and empowering culture and system
Trust, respect and empathy
• What do these principles mean to you?
• What can you do differently now in response
to them?
• What can you do differently in the longer
term on your own or with others?
What does this mean for you in
your work with older people?
Margaret Mead
• Never doubt that a small group of thoughtful,
committed citizens can change the world;
indeed it’s the only thing that ever has.”