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Finding Opportunity (& Relevance) in the New World of Work
Recruiter Indaba 2014 Presentation: Natalie Singer
Part 1
State of our Workforce
“Change Enablers” Talent Sourcers & Developers Enabling Access to Labour Markets Assembling New Ways of Working
OPPORTUNITIES
Become a New World of Work (labour market) Expert
Understand changes Know how these are impacting your niche Give insight into options and implementation Offer guidance on changes to workplaces Add value through updates & information
Identify services that would appeal to customers – companies & individuals – within new work options:
Payroll outsourcing Freelance identification, introduction, coordination Freelancer contract management Outsourcing Human Capital project management Skills development Transition facilitation (outplacements) Career development/counselling
FUTURE OF INTERMEDIARY SERVICES
Cutting out the Middle Man
Increasing ComplexityRe-invention of the Middle Manager
Digitalisation reduces
transaction costs Man WITH machine
Consumer-Consumer
Marketplaces
TRENDS
New Business Models
SHIFT FROM ADD VALUE THROUGH
Product Service
Output Outcome (real results)
Transaction Relationship
Supplier Network
Resources Eco System
When price seems the main driver & technology can offer things cheaper...
Lessons for Recruiters
OUT IN
CV / resume Profiles (social media)
Company website Social Network
Standard Performance Management
360 Reviews (internal & external)
Standard Compensation/Remuneration
Not based on skill, qualification or time but rather on the “VALUE” of the individual, their network, influence and contribution both inside/outside working hours and parameters
Employment environment has changed...
Lessons for Recruiters
NOT RATHER
Cost Value
Product Service
Standardised Customised / Personalised
Speed Expertise
Data Insight: Interpretation / Context
Supplier Network
Commodity Relationship
Resources Eco System (network)
Impossible to compete with Artificial Intelligence...need to leverage Human Touch
CHARACTERISTICS OF
FUTURE FRIENDLY STAFFING
BUSINESSES
Increased collaboration between Public and Private Employment Services
Customised, personalised service (not just T&C)
Shift from client-focused services to individual
Focus on long-term relationships with individuals: lifelong career management
Utilisation of online/virtual channels
Increased attention on candidates
Skills development, especially in “difficult” jobseeker categories
Increased career guidance/coaching offerings
Development of innovative recruitment practices and services
Provision of interim management, project sourcing and consulting services
SUSTAINABILITY FOR STAFFING BUSINESSES
Innovation & Ingenuity
Human 2 Human
Interaction
Storytelling not Data selling!
Investment in
ExpertiseInsight...not Data