Financial Planners' Services Guide

7/28/2019 Financial Planners' Services Guide

1/6

ABN 40 003 677 334Page 1 of 6

1 September 2009

FINANCIAL SERVICES GUIDE

Ou guide o ou elionshi wih you nd ohes

part 1

Guardianfp Ltd trading as

Guardian Financial Planning

ABN 40 003 677 334

Australian Financial Services Licence No. 237641

Head Ofce

Level 10, 321 Kent Street, Sydney NSW 2000Phone 1800 687 620 Fax (02) 8275 3232

E-mail: [email protected]

Internet:www.guardiannancialplanning.com.au

The Adviser Prole

AnAdviserProle,whichisaached,formsthesecondpart

ofthisFSG.Thisproleprovidesdetailsaboutyouradviser.

IftheAdviserProleisnotaachedthenpleaseaskthe

adviserforthisProleorcontactourHeadOce.

GuardianfpLimitedhasauthorisedthedistributionof

this FSG.

5) Providing you with a wrien Statement of Advice

(SOA) which sets out our recommendations and

thebasisforthem,thekeyissuesinvolvedandour

remuneration for providing our professional advice

to you.

6) Discussing the SOA with you, providing any

explanations you require, and varying the

recommendations if necessary.

Contents What is the purpose of this Financial

Services Guide (FSG)? 1

Before you get advice 2

Informationaboutfeesandourremuneration 3

What is the range of commissionpayableonInvestmentorInsuranceproducts Guardian FinancialPlanning recommend 4

Who owns Guardian FinancialPlanning? 5

Howcanyouprovideinstructions/information to us? 5

Ifyouhaveanyconcernsaboutourservices 5

HowdoIgetmoreinformation? 6

WHATISTHEPURPOSEOFTHISFINANCIAL SERVICES GUIDE(FSG)?

ThisFSGisdesignedtoprovideinformationaboutthe

nancialservicesprovidedbyGuardianfpLimited

trading as Guardian Financial Planning (Guardian

Financial Planning ) and its authorised representatives.It aims to assist you in deciding whether to use any of

theservicesweoerandincludesinformationabout

our remuneration and how we deal with complaints.

ThisFSGisonlycompletewhentheAdviserProle

isaached.

Ourroleistounderstandyournancialneedsand

objectives,andtorecommendsolutionsthathelpyou

satisfy those requirements.

The process we will follow includes:

1) Providing this FSGtoyouandagreeingonabasis

for providing our services to you.

2) Obtaining the relevant informationaboutyour

nancial needsandobjectivesandyour current

nancialaairssothatwecanprovidethemost

appropriate advice.

3) Researching the solutions that are designed to help

yousatisfythoseneedsandobjectives.

4) Recommending onlyproductsapprovedby

Guardian Financial Planning.


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7) Providing you with a Product Disclosure

Statement (PDS) for each product recommended

intheSOA.ThePDScontainsinformationabout

the product (fees etc).

8) Implementing the agreed recommendations.

9) Agreeingonabasisforreviewofyoursituation.

If, at any time, you do not understand any of the

adviceweprovide,youshouldseekclarication

from us.

Wh dvice documen migh I

eceive if I m n exising clien?

If you are already a client of Guardian Financial

Planningyoumayhavebeenthroughtheabove

process. Going forward you can expect to receivewrienconrmationofanyfurtheradviceintheform

ofeitheraRecordofAdvice(ROA)orStatementof

Advice(SOA).Ifyouarereceivingadviceinrelation

to a different type of financial product or your

circumstanceshavechangedsignicantlythenwewill

providethisadviceinaSOA.Ifyouwishtoobtaina

copyapreviousSOAorROApleaseaskyouradviser.

Who is my dvise?

Your adviser is an authorised representative of

GuardianFinancialPlanning.TheAdviserProle

attached to this FSG will outline in more detail

informationaboutyouradviser.

Guardian Financial Planning is an Australian

FinancialServicesLicensee(AFSL)licensedbythe

Australian Securities and Investment Commission(ASIC).GuardianFinancialPlanningis responsible

for the advice and conduct of your adviser. We are not

responsibleforanyunauthorisedservices(tothefull

extentpermiedbylaw)sochecktheservicesbeing

providedareoutlinedintheAdviserProle.

What fnancial services are we

licensed o ovide?

As an AFSL Guardian Financial Planning is licensed

to provide advice and deal in the following classes

ofnancialproductstoretailandwholesaleclients:

1) Deposit and payment products limited to:

basicdepositproducts;

deposit products other than basic deposit

products;

2)Debentures,stocksorbondsissuedorproposedto

beissuedbyagovernment;

3) Life products including:

investment life insurance products and

liferiskinsuranceproducts

aswellasanyproductsissuedbyaRegisteredLife

InsuranceCompanythatarebackedbyoneormore

ofitsstatutoryfunds;

4) Interests in managed investment schemes including

investordirectedportfolioservices;

5)Securities;and

6) Superannuation.

What fnancial services are

vilble o me?

TheservicesoeredbyGuardianFinancialPlanning

include:

Financial planning

Superannuation advice

Retirement planning

Investment advice

Cash Management Trusts

Gearing strategies

Social Security advice

Wealth creation

Lifeanddisabilityinsuranceadvice

Estate planning

Youradvisermayonlybeauthorisedtoprovideadvice

insomeoftheaboveareas.Theiradviserprolewill

set out the areas in which they provide advice.

BEFOREYOUGETADVICE


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Wh will you dvise do?

Your adviser will:

Provideyouwithadvicetothebestoftheirability

anddealwithyoueciently,honestlyandfairly.

Provide advice tailored to your individual needs

and circumstances.

RecommendonlyproductsapprovedbyGuardian

Financial Planning to help you meet your

objectives.

Onlyimplementstrategiesonceyouhaveagreed

they are appropriate for you.

Wh we exec of you

To help us provide you with appropriate advice that

remainscurrent,andtoprotectyou,weaskyoutodothe following:

Provideaccurateinformationaboutyourpersonal

circumstancestoenableustoassessyoursituation

and provide advice in line with that.

Keep us updated on any changes to your

circumstances.

Donot makeanypaymentsfor investments,

contractsorfeesmadepayabletoyouradviser.

Donotsignblankforms.

ae hee ny esicions on

he oducs my advise cn

ecommend?

Yes, advisers can only recommend investments and

riskproductsontheGuardianFinancialPlanning

Approved Product List (APL). A dedicated Investment

ReviewCommieeundertakesathoroughproduct

analysisbeforeincludinganynewinvestmentproducts

ontheAPL.TheCommieeutilisesleadingindustry

research houses to assist with this analysis. The APLis regularly reviewed to ensure that all fund managers

and investment companies continue to meet Guardian

FinancialPlanningsongoingrequirements.

Superannuation Products

Guardian Financial Planning has an APL for

superannuationfunds.However,ifyouhaveanexisting

superannuation fund that is not on the APL your adviser

isstillabletomakerecommendationsinrelationtothat

specicfund.

INFORMATIONABOUTFEESANDOURREMUNERATION

pofessionl Indemniy Insunce

Guardian Financial Planning has professional

indemnity insurance which covers us and our

representativesforerrorsormistakesrelatingtoour

services.

This insurance meets the requirements of the

Corporations Act and covers claims against our

representativesaertheyceasetobeengagedbyus,

providedthattheinsurerisnotiedoftheclaimwhen

it arises and within the relevant policy period.

TheremunerationreceivedbyGuardianFinancial

Planninganditsauthorisedrepresentativescouldbein

theformofUpfrontCommission,OngoingCommission

or Fee for Service.

Remunerationcouldbethroughpaymentof:

Upfront Commission-paidbytheissuerofthe

nancialproduct/srecommended,payablewhenthe

product is issued to the client. This is included in the

cost of the product for insurance. For investments and

superannuationthiscostisgenerallytakenfromthe

amount invested.

Ongoing Commission-paidbytheissuerofthe

financialproduct/srecommended,payableonan

ongoingbasiswhiletheproductisstillinplace.Thisis

included in the cost of the product for insurance. For

investments and superannuation this cost is generally

takenfromtheamountinvested.

Adviser Service Fee-paidbytheissuerofthenancial

product/srecommended,payableonanongoingbasis

whiletheproductisstillinplace.ThisisNOTincluded

in the cost of the product. A direct fee paid by you to usfor the services rendered

(youradviserwilladviseyouofthefeebeforeproviding

theservice).Thiscaneitherbechargedonanhourly

basis,asetfeeperannumbasis,asapercentageoffunds

invested,oracombinationofthesemethods.

A combination ofbothcommissionandfeefor

service.

Thebasisandamountofallcommissionsandfeesfor

servicewillbesetoutintheSOAandexplainedbyyour

adviser.

The explanation of the fees and charges of the product

issuerwillbecontainedinthePDS.


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If you agree to the payment of a direct fee for the initial

adviceand/orannualreviewservices,youradviserwill

outlinethecostinwritingbeforeprovidingtheservice,

provideyouwithaninvoiceandadviseyouintheSOA

of the fees.

Invesmens Commission

The Upfront Commission we may receive with respect

to investment products we recommend may varybetween0% and10% on the amount invested. For

example on a $50,000 investment the commission

wouldbebetween$0and$5,000.

OngoingCommissionwereceivemayvarybetween

0%and2%ofthevalueoftheinvestmentandis

usually part of the cost of the product. For example on

a$50,000investmenttheOngoingCommissionwould

bebetween$0and$1,000.

Adviser Service Fee is another form of ongoing

commission for investments and is paid directly fromtheinvestmentsaccountbalancetous.Thiscanrange

from0%to4.0%.Forexampleona$50,000investment

theAdviserServicingFeewouldbebetween$0and

$2,000.

Life nd Disbiliy insunce

For this type of product your adviser may receive

paymentinoneof threeways-upfront,hybridor

level.

Upfront your adviser may receive commission up

to140%oftherstyearspremiumand20%ongoing.

For example, on an annual premium of $1,000 your

adviser may receive up to $1,400 upfront and up to

$200 each year ongoing.

Hybrid your adviser may receive commission up to

90%oftherstyearspremiumand40%ongoing.For

example on an annual premium of $1,000 your adviser

may receive up to $900 upfront and up to $400 each

year ongoing.

Level your adviser may receive commission up to

40%oftherstyearspremiumand40%ongoing.For

example on an annual premium of $1,000 your adviser

may receive up to $400 upfront and up to $400 each

year ongoing.

She of Commission/Fees

beween Gudin Finncil

plnning nd he advise

Fromthecommissions/feesGuardianFinancial

Planningreceive,itmaypassbetween96%and100%

of these monies through to the adviser. For example,

if$1,000incommissionisreceivedbyus.Guardian

FinancialPlanningmaypassonbetween$960and

$1,000 to the adviser. The actual Guardian Financial

Planning/advisershareofthecommission/feeswillbe

outlinedintheSOA.

Our fnancial arrangements with

oduc ovides

Guardian Financial Planning has arrangements with

investment/superannuationmanagersofcertainwrap

platformsandmastertrustswherebytheypaya

commissionbonusbasedonthetotalvolumeoffunds

thatclientsofGuardianhaveinvested/placedthrough

their platform or trust over a relevant agreed period

(usually 12 months).

The amount paid is calculated as a percentage of

all funds invested for the relevant agreed period

andispaidoutoftherelevantplatformproviders

own administration fees. The arrangement does not

further increase the administration fee or management

expenseratio(MER)amountthatwouldotherwisebe

chargedbytheinvestment/superannuationcompanyif

this remuneration arrangement was not in place.

Forexample,therelevantinvestment/superannuation

companywill(subjecttotherelevantvolumelevel

beingreached)payusuptoamaximumof30%ofthe

administration fee. For example, if the administration

feechargedbytheinvestmentcompanytoyouwere

$100 they would pay Guardian Financial Planning upto an extra $30.

Guardian Financial Planning currently has commission

bonusarrangementswiththe followinginvestment/

superannuation companies Asgard, ING, Asteron,

Skandia,ColonialFirstState,Macquarie.

Guardian Financial Planning may have arrangements

with Life Insurance Companies where they pay a

commissionbonusbasedonthetotalgrowthofin-

force premiums over a relevant agreed period (usually

12 months). The maximum that Guardian may receive

fromanyofthesearrangementsis6.6%ofthegrowth

of in-force premiums. For example, if the in-force

premiumsgrewby$50,000overaspecied12month

WHATISTHERANGEOF COMMISSIONPAYABLEONINVESTMENTORINSURANCEPRODUCTSGUARDIANFINANCIAL PLANNINGRECOMMEND?


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Page 5 of 6

periodthenGuardianFinancialPlanningwouldbe

entitledtoreceiveuptoanextra6.6%ofthis$50,000

increase, which is $3,300.

Guardian Financial Planning currently has

arrangements with the following companies regarding

Life Insurance Tower, ING and Asteron.

Thecommissionbonusespaidbyinvestment/

superannuation and life insurance companies are

either

Paid to Guardian Financial Planning which pools

themanddistributesyearlytoparticipating

advisersbasedonthenumberofyearsservice

and/ortheamountof revenuegeneratedbythe

adviser.Thisisknownastheadviserloyaltyand

productionbonus.Ifyouradviserparticipatesin

eithertheloyaltybonusand/orproductionbonus

thewaythisiscalculatedwillbeoutlinedintheir

AdviserProle.

or

Paid to Guardian Financial Planning which passes

them directly on to the adviser.

alenive Foms of

remuneion regise

Anybenetsprovidedbyproductproviderssuchas

entertainment (e.g. lunches, sporting events etc.) or

Professional Partner Sponsors at Guardian Financial

Planning conferences and Professional Development

daysreceivedbyGuardianFinancialPlanningor

our Authorised Representatives are outlined in our

Alternative Forms of Remuneration Register. This is

in accordance with industry requirements as outlined

in the Financial Planning Association Alternative

RemunerationCodeofPractice.Ifyouwouldliketo

obtainacopyofourregisterorthisCodeofPractice

pleaseletyouradviserknoworcontacttheGuardian

FinancialPlanningHeadOce.

GuardianFinancialPlanningisownedbyAsteron

Limited ABN 94 000 015 949 and is part of the Asteron

group of companies which comprise: Asteron Portfolio

Services Limited, Asteron Life Limited, Tyndall

Investment Management Limited, Tyndall Asset

Management Limited, Asteron Advisory Services

Limited,StandardPacicConsultingLimitedand

HOWCANYOUPROVIDEINSTRUCTIONS/INFORMATION TOUS?

IFYOUHAVEANYCONCERNSABOUTOURSERVICES

StandardPacicAccountingLtd.TheAsteronGroup

ofcompaniesisultimatelyownedbySuncorp-Metway

Limited ABN 66 010 831 722 (Suncorp). Suncorp is

listedontheAustralianStockExchange.Thedierent

entitiesoftheSuncorpGrouparenotresponsiblefor

orliableinrespectofproductsorservicesprovided

byotherentitiesoftheSuncorpGroup.

AsamemberoftheSuncorpGroup,wemaydeal

in and advise on products provided from related

Group companies, which include Suncorp Metway

Bank,AsteronLifeLimited,AsteronPortfolioServices

Limited, Tyndall Investment Management Limited

and Tasman Asset Management.

Guardian Financial Planning may receive a commission

paymentfromtheabovecompaniesasaresultofyou

investing in one of their products or services.

YoucanspecifyhowyouwouldliketogiveGuardian

FinancialPlanningoryouradviserinstructions/

information.Forexample,youcangiveinstructions/

informationbytelephone,faxoremail.

Yourconcernscanbeexpressedverballyorinwriting.

Ifyouhaveanyconcernsabouttheserviceprovided,

youmaytakethefollowingsteps.

1. Intherstinstance,youmaywishtocontactyour

adviser to discuss your concerns.

2. If your concerns are not satisfactorily resolvedwithinvedays,oryoudonotwishtocontact

your adviser, please contact our Executive Manager

Governance (EMG). Contact details are on the front

cover of this FSG. The EMG will reply in writing

advising of an expected date of resolution to your

concern.

Ifwehavebeenunabletosatisfactorilyresolveyour

concerns,thenyoumayreferthemaertoFinancial

OmbudsmanService:

FinancialOmbudsmanServiceLimited

GPOBox3,MelbourneVic3001

Phone 1300 78 08 08

WHOOWNSGUARDIANFINANCIAL PLANNING?


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Page 6 of 6

How do we hndle he esonl

infomion you ovide us?

Guardian Financial Planning holds personal

informationaboutyou.Weholdthisinformationin

accordancewithourobligationsunderthePrivacy

Act.Theinformationhasbeenandwillcontinuetobecollectedbyusforthepurposeofprovidingyouwith

thenancialservicesoutlinedinthisFSG.

WearerequiredbytheCorporationsActandthe

Australian Securities & Investments Commission, to

askforthisinformationaboutyouforthepurposeof

providing you with our services.

If you do not provide us with the information

requestedbyus,wemaynotbeabletoprovideyou

with the services you require.

Wemayberequiredfromtimetotimetodisclose

informationaboutyoutorepresentativesofGuardian

Financial Planning and other companies within the

Suncorp Group and to other professionals, insurance

providers, superannuation trustees and product

issuers in order to provide our services and arrange

for the issue of Financial Products.

In the event that the adviser proposes to sell their

businesswemaydiscloseyourpersonalinformation

to potential purchasers for the purpose of their

conducting due diligence investigations. Any suchdisclosurewill bemadeincondenceanditwill

be a condition of that disclosure that no personal

informationwillbeusedordisclosedbythem.Inthe

eventthatasaleoftheadvisersbusinessiseected,

we may transfer your personal information to the

purchaserofthebusiness.Youwillbeadvisedifa

transfersuchasthistakesplace.

HOWDOIGETMOREINFORMATION?

AS00408 09/09/09 A

Youareentitledtoobtainaccesstotheinformationwe

holdaboutyoubycontactingourExecutiveManager,

Governance.Ourcontactdetailsareincludedinthis

FSG.

This FSG sets out the important principles of our

relationship with you. Your adviser can provide more

detailsaboutthebasisoftheadviceandservicesthey

can provide to you.

Ifyouhaveanyquestionsaboutourrelationshipwith

you,orourservices,pleaseaskyouradviserinthe

rstinstance.

Documents

Financial Planners' Services Guide