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Activant Prophet 21
Finance Charges, Customer Statements, and Customer Master Inquiry
Utilizing Customer Account Management Tools Course 2 of 2
This class is designed for…
Account Receivable personnel in charge of managing customer credit and overdue invoices
Objectives
Generate finance charges on overdue invoicesGenerate Customer StatementsNavigate Customer Master Inquiry
This course will NOT cover…
Cash Collections Invoice Generation Cash Receipts AR Trial Balance
Generate Finance Charges
Define customers eligible for finance chargesIndicate finance charge percentages and minimumsCompound charges if necessary
Generate Finance Charges
Setup > System > Company Maintenance > Accounts Receivable tab
Finance Charges
Setup > System > Company Maintenance| Finance Charges tab
Finance Charge Description
Setup > System > System Settings >Accounts Receivable > General
Setting Up Customers
Accounting > A/R > Maintenance > Customer Maintenance > Finance Charges tab
Finance Charge Cycles
Used when Generating Finance ChargesMonthly, Quarterly, Yearly
Set up in Accounting > Accounts Receivable > System > Finance Charge Cycle Maintenance
Generate Finance Charges
Accounting > A/R > Transaction > Generate Finance Charges
Generate Finance Charges
Click the “Retrieve this query” button to retrieve results
Generate Finance Charges
View past due amounts, calculated finance charges, and view credits applied.
When are invoices eligible for finance charges?
Past due invoices based on net due dateImpacted by Grace Days
Finance charge calculated per invoice
Generate Finance Charges
Finance Charges will be generated for all customers where the “Save Finance Charge”checkbox is checked.
Generate Finance Charges
View details for outstanding invoices eligible for finance charges
Generate Finance Charges
View how credits apply to outstanding invoices
Customer Statements
No one likes an unpaid invoice!
Provide your customers with statements that show which invoices are unpaid.
Set up Customers
Accounting > A/R > Maintenance > Customer Maintenance
Open Item/Balance Forward
Open ItemStatement lists each open invoiceInvoice Date sequence
Balance ForwardSimilar to a credit card statementDisplays beginning balance (balance from last statement), activity on the account since last statement and current balance
Generate Customer Statements
Generate Customer Statements
Generate Customer Statements
Generate Customer Statements
Click the “Retrieve this query” button to view customers eligible for statement creation
Generate Customer Statements
To generate a statement for the corresponding customer ID leave the checkmark under the Print Statement column
Generate Customer Statements
Statement Selection tab – RMB options
Customer selection
Modify the display of customers
Generate Customer Statements
Generate selected statements: PrintFaxEmail
Balance Forward Statements
Assign balance forward at customer creationConvert customer to Balance Forward
Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
Convert Customers to Balance Forward
Accounts Receivable > Transaction > Convert Customers to Balance Forward
Balance Forward Statements
Customer Statement Date InquiryAR > Inquire > Customer Statement Date Inquiry
Balance Forward Statements
Customer Statement Date Inquiry
Reprint Balance Forward Statements
Balance forward statements must be reprinted
Customer Master Inquiry
Customer Master Inquiry
Customer Maintenance
Physical Address
Custom Columns
Ship To/Sales Rep
Sales Pricing
Financial Information
Invoices
Payment
Credit Mgmt
CashCollection
Contact Maintenance
Tasks
Territories
Contacts Report
Customer Master Inquiry
AccessibilityHotkey - F8Right Mouse Buttonanywhere Customer ID field is present
Customer Master Inquiry
Credit History Tab
Customer Master Inquiry
Payments History Tab
Published Solutions
Solution 3798 – Can I Print Preview Customer StatementsSolution 3193 – Compounding Finance ChargesSolution 2172 – How Finance Charges are Calculated482 – How to Setup Finance Charges2967 – Troubleshooting Finance Charge Calculations
Summary
Generate finance charges on overdue invoicesGenerate Customer StatementsNavigate Customer Master Inquiry
For More Information…
Prophet 21 Help FilesVisit Activant on the web: http://distribution.activant.com/
View Educational Services course offeringsBrowse DocumentationSearch the Solutions databaseSubmit a Support case
E-mail Professional Services [email protected]
Customer Account Management Tools
Utilizing Customer Account Management Tools: Credit Management
Assign Credit Limits to CustomersValidate customer orders on credit holdCreate and assign credit statuses to customersUpdating customer credit statusesSet up alerts for orders on hold