ListeningListening . . . . . .

Group Members:-Group Members:-

Pranay Adhikari (01)Kaustubh Barve (11)Rewat Bharsakle (15)Prathamesh Borade (22)Harshal Changediya (27)Pankaj Dagade (34)Upendra Gandhe (42)Sumit Gawali (46)

OutlineOutline

1. Introduction2. Classification3. Barriers4. Effective Listening5. Benefits Of Effective Listening in Organization6. Conclusion

Hearing vs ListeningHearing vs Listening Hearing

To perceive sound via the ear

Listening

Listening requires concentration so that your brain processes meaning from words and sentences.

Process of ListeningProcess of Listening

Types of ListeningTypes of ListeningAppreciative ListeningEmpathetic ListeningComprehensive /Active ListeningCritical / Analytical Listening

Appreciative ListeningAppreciative Listening

Listening for pleasure and enjoyment

Describes how well speakers choose and use words

Empathetic ListeningEmpathetic Listening

To provide emotional support

Understand the type and intensity of feelings the speaker is experiencing without judgement

Not necessary to agree the same way with speaker

Comprehensive /Comprehensive /Active ListeningActive Listening

Listening to understand the message of a speaker

Focuses on accurately understanding the meaning of the speaker by verbal an non verbal communication

Critical / Analytical ListeningCritical / Analytical Listening Listening to evaluate a message for purposes of

accepting or rejecting

Focuses on evaluating whether a message is logical and reasonable

Challenges the speaker’s message by evaluating its accuracy and meaningfulness, and utility

Uses critical thinking skills

Barriers to Effective Listening

Environmental Barriers

1. The room too hot or too cold

2. The chair uncomfortable

3. The lighting too bright or too dim

4. Bad ventilation; stuffy/smoky atmosphere

7. Sights

5. Noise

6. Smells

Linguistic Barriers

 

1. Jargon or specialist language

4. Complex sentences & vocabulary

5. Hesitant manner

2. Monotonous voice 3. Inappropriate tone

6. Rate of Delivery

Personal Barriers

1.Preoccupied with own problems

2.Thinking about own response without hearing speaker

3.Looking for every opportunity to interrupt

4. Pseudo Listening

Psychological Barriers

 

2. Own anxiety 3. Frustration, inability to put across ideas

4. Status difference

1. Anger

5. Prejudice

Physiological Barriers

1. Headache

3. Tiredness

5. Poor eyesight

2. Hearing impairment

4. Discomfort, pain, illness

Perceptual BarriersThe speaker and the listener sometimes see the same situation from a

different point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are:

•Social/cultural background differences •Attitude unexpected

•Expectations different •Appearance of speaker

•Mannerisms •Accents

Content BarrierWhat the speaker is saying may also be a barrier to the listener:

1. Subject of the discussion does not interest us 2. Speaker goes on for too long 3. Speaker is saying what we don't want to hear 4. We have heard it all before 5. Content is too difficult/simplistic 6. Content is repetitious

What is Effective Listening?What is Effective Listening?• Definition: Absorbing information Showing that you are listening and

interested Providing feedback.• Involves: Choice of right words and non verbal

cues.• Effective Listeners: Let speakers know they have heard

and understood the speakers.

Essential requirements for Essential requirements for Effective ListeningEffective Listening

IntensityEmpathyTaking Responsibility

Why effective listening is Why effective listening is important?important?Improves relationshipsImproves our knowledgeImproves our understandingPrevents problems escalatingSaves time and energyLeads to better results

Four techniques for Effective Four techniques for Effective ListeningListening• Reflecting: Letting the other party know that what

they are saying to us is being heard.• Probing: Asking for additional information.• Deflecting: Shifting the discussion to a different

topic.• Advising: Giving advice.

Do’s and Don'ts of effective Do’s and Don'ts of effective communicationcommunication

Face the speaker and maintainThe eye contact

Keep an open mind

Be attentive but relaxed

Try to visualize things what speaker is saying

Give the speaker regular feedback

Wait for the speaker to pause to ask clarifying questions video

Ask questions only to ensure understanding

Try to feel what the speaker is feeling

Pay attention to what isn’t said—to nonverbal cues

BENEFITS OF EFFECTIVE BENEFITS OF EFFECTIVE LISTENING IN AN LISTENING IN AN ORGANISATIONORGANISATION

At workplace…At workplace…• Effective listening skills leads

effective communication• Reduce misunderstanding• Strong interpersonal

relationship• Faster work rate• Personal growth

For an organisation…For an organisation…Retain talentsIllustrates caring attitudeEmotional intelligence - No

conflictsMaintain reputationDiscover moreUncover opportunities

ConclusionConclusionEssential Part of Communication

Process

In Building Relationships

Source of Information

“ If we were meant to talk more than listen, we would have two mouths and one ear “

- Mark Twain