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Welcome!
To the HR’s Role in Guiding & Creating a High Performance Safety Culture
Web Conference.
October 27, 2011
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 2
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HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 4
Moderator
Vince L. RodriguezSenior Program Planning Advisor, NRECA
Education & Training
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 5
What is your position at your co-op?
A. Vice President of Human ResourcesB. Director/Manager of Human ResourcesC. Human Resources Coordinator/Specialist D. Human Resources AdministratorE. Benefits AdministratorF. Other
Polling Question
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 6
Is Human Resources your full time Primary area of responsibility?
A. Yes B. No
Polling Question
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
� Introduction
� Safety as a Core Value
� Safety Culture and Key Concepts
� The Linkage of HR to Safety Performance
� HR’s Responsibilities in Supporting Great Safety Performance
� Summary & Questions
7
Web Conference Outline
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 8
Speaker
PrincipalNRECA National Consulting Group
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
HR’s Role in Transformational Leadership
9
Building Safety as Cooperative Core Value
Top leadership engagement to create
& sustain organizational focus
HR leadership for integration of safety into core business
processes
• Selection and development
• Organizational structure
• Performance management
• Rewards and recognition
Safety Sustaining Systems
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 10
Safety as a Core Value
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 11
Is Safety a core value at your Cooperative?
Priority implies importance with the possibility of
shifting focus and attention based on the needs of
the moment
Core Value implies a fundamental unwavering
commitment to achievement for success of the
organization
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Safety ServiceQuality Finance
12
Organizational Performance
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 13
Safety Culture and Key Concepts
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Building Blocks of Safety Improvement
14
Organizational Safety Culture
Safety Systems& Plans
Administrative & Support Activities
The Foundation of Safety Performance
Intervention Strategies & Processes to reduce at-risk exposure
Rules, Policies, Procedures, Standards, etc.
Lead
ersh
ip O
wne
d &
Driv
en
14
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Average Reduction in Injury Rates after 1 Year
25%
61%
Employee Engagement Alone
Employee Engagement and Leadership
Development
Ave
rage
Impr
ovem
ent
1515
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Fundamentals For Excellence
� Leadership Commitment
� Continuous Process Improvement
� Employee Engagement
� Strong Safety Culture
16
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Path for Improved Culture and Influence on Results
17
• Credibility• Action Oriented• Feedback and Recognition• Accountability
• Vision• Communication• Collaboration
Leadership Best PracticesLeadership Best Practices
1. Safety
2. Employee-Supervisor Interaction
3. Leadership Credibility
4. Organization Support
5. Teamwork
Key Organization FactorsKey Organization Factors
Organization Culture
• Mutual trust• Organization commitment• Openness to change• Job satisfaction• Communication and cooperation
Organization QualitiesOrganization Qualities
• Lower injury rates• Higher levels of safe behaviors• Increased commitment to the
organization for improvement� Service� Quality� Productivity
High Performance ResultsHigh Performance Results
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 18
Does HR have direct responsibility for organizational culture?
A.YesB.No
Polling Question
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture19
Does it motivate employees toward hiding unsafe behavior or motivate them towards increasing safe behavior?
Is it punitive/control focused or positive/involvement focused?
Does it focus on mandates & regulations or promoting safe behaviors?
Does it encourage fault finding or constructive coaching?
Where is your current Safety Culture?
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
HR Supporting an Assessment of Safety Culture
� Structured Approach
� Level of Absenteeism
� Number of Grievance (if organized)
� Turnover
� Feedback from Exit Interviews
� Level of Employee Participation
� Levels of Frustration
� Gatekeeper of Discipline and Communication
20
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Safety System verses Program
21
Safety System Elements
Technical Elements
Cultural Elements
Management Elements
Compliance & Regulatory
Education & Training
Rules & Procedures
Leadership
Organizational Culture
Performance Measurement
Prevention Based Processes
Structure and Support
Lock out / Tag out, PPE, Job Briefings, etc.
OSHA, EPA, NESA, ANSI, etc.
Craft training, CPR, Bucket rescue, etc.
Coaching, Expectations, Delegation, etc.
Attitudes, Trust, Teamwork, etc.
Benchmarking, tracking performance, etc.
Continuous Improvement, risk mitigation, etc.
Roles, org structure, sustaining processes, etc.
Focus Areas Examples
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 22
The Linkage of HR to Safety Performance
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Overview of HR’s Areas of Influence
23
HR Strategic Responsibilities
Manage Liability
Organizational Performance
Employee Relations
Compliance Training
Management & Leadership
Training
Policies & Procedures
Succession Planning & Career
Development
Promotion & Transfer
Processes
Employee Communications
Performance Management
Monitor Organizational
Culture
Compensation & Benefits
Recruiting & Hiring Processes
Organizational Structure & Alignment
HRIS Management
Management / Supervisory Coaching
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
The Role of HR
� Strategic input and oversight
� Internal consultant
� Day-to-day administration
24
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
HRMember
Services & Marketing
Customer ServiceAccounting
Organizational Alignment of Safety
25
Strategic Direction
Safety Vision / Principles
Board of Directors
CEO / GM
Executive StaffSafety Expectations
Safety Leadership Team
(Committee)
HR Organizational
Sustaining Processes
Input / Communications
Engineering
OperationsFunc
tiona
l Dep
artm
ents
Cross-functional Involvement
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Safety Vision and Principles
Sample - Safety Vision Statements
• We do whatever it takes to work safe
• No one gets hurt – fundamental to success
• Safe performance in every moment
• Home safely – everyone – every day
• We lead with safety
• We lead safety by actively caring
Sample - Safety Principles (4 to 6)
1. We take ownership for our safety performance
2. We care so much we coach safety
3. We have the courage to act for the safety of others
4. We will step out of our comfort zone to coach safety
5. We value & encourage feedback to improve safety
6. We gratefully accept feedback to work safer
7. No one is above accepting feedback to improve safety
8. We will positively recognize safe work
9. We are empowered to stop any job for safety
10. We stop for 3 seconds before acting to be safe
11. We work safe one job activity at a time
12. We believe in safety leadership from each team member
13. We develop leadership at every level to work safe
14. Great safety performance is fundamental to our success
15. We are productive only when we are safe
16. We believe in team safety to improveMake it your
own!
26
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Defined Accountabilities
Organizational Alignment of HR for Safety
27
Safety Accountabilities
Clearly defined activities / tasks that if perform ed effectively will achieve planned results
“upstream activities to achieve downstream results”
Performance Reviews
Criteria for promotions
New employee orientation
Exit interviewsCareer
Development
Reward & Recognition
Recruiting & hiring
Employee Policies
Organizational Structure
Principles / Values for
Safety
27
HR's Role in Guiding & Creating a High Performance Safety Culture
Leadership Model to Enable Accountability
28
Define expectations
Communicate & train to ensure understanding of what is expected
Observe, measure and assess expectations are met
Recognize and provide feedback
HR's Role in Guiding & Creating a High Performance Safety Culture 29
A key activator of employee behavior is a leader’s regular and clearly defined expectations.
WordsWords ActionsActions ExpectationExpectation+ =
“Production is critical”
+Issues 4 hrs. of work
per day =
Production is not important
“Building jobs to spec is critical”
+Signs off on jobs
completed out of spec=
Quality of work is not important
“Job planning is important”
+Conducts a half
hearted job briefing=
Safety and Production are not important
“Safety is a core value”
+ ? = ?
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
The Role of HR
30
HR’s Responsibilities in Supporting Great Safety Performance
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
HR Responsibilities that Sustain Safety Performance
31
1. Performance reviews 7. Leadership training
2. Criteria for promotions & transfers
8. Career development
3. Criteria for recruiting & hiring 9. Rewards & recognition
4. New employee orientations 10. Roles & responsibilities
5. Exit Interviews 11. Organizational structure
6. Discipline12. Employee policies &
procedures
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 32
How would you evaluate your co-op’s current level of safety integration into the areas just discussed?
A.1 – strongB.2 – moderateC.3 – weak
Polling Question
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
“… support safety program” – rate 1 to 5
Performance Reviews
33
Do your performance
reviews contain vague evaluation
criteria?
Align performance reviews to your
defined expectations and
plans
Can you describe the specific behaviors you are trying to instill to achieve success?
What specific behaviors are you
trying to encourage?
� Positive feedback
� Level of participation
� Active coaching
� Effective completion of planned activities
� Accepts feedback
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Considerations for the Integration of Safety
Considerations
� What are your performance expectations for future leaders in safety?
� Can you clearly articulate the behaviors you want to develop in future leaders?
� What competencies (knowledge, experience, and skills) - do you require in your leaders that are specific to safety?
� How do we integrate this information into our interviewing and evaluation processes?
� Checklists, standardized evaluation criteria, communications, etc.
� What approach should HR use to evaluate safety in decision-making?
34
Key Sustaining HR Focus Areas
� Promotions & Transfers
� Recruiting & Hiring
� Leadership Development
� Career Development
HR facilitates Direction & Functional Involvement
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
New Employee Orientation
� New employees have greater risk of injury
� The co-ops value for safety is reflected by the quality of the new employee orientation (an investment)
� Not just one session - planned follow-up
� Structured process - with clear accountabilities
� Structured mentoring / observation process
35
• Orientation to primary risks
• Overview of critical safety rules & work procedures
• Introduction into safety vision and principles, expectations, career development requirements for safety
• Create understanding of culture
• Safety incident reporting & participation
• New hires
• Temporary employees
• Employees transferred to a new work area
• Contract employees
• Recently promoted employees
New employee can mean: Possible Areas of Emphasis:
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Rewards and Recognition
� Incentive – specifies an award in advance of reaching an objective or goal
� Tends to drive reporting underground
� Can adversely affect culture
� Sets an expectation – can become a “God given right” or provide negative effect
� Rewards / Recognition – offered or provided “after the fact” for special (over and above) achievement or accomplishment
36
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Tips for Effective Rewards and Recognition
� All employees must be eligible
� The recognition should clearly communicate the behaviors or actions being rewarded
� Everyone who performs at specified level should receive the reward
� The recognition should occur as close as possible to the performance achieved – to reinforce the desired behavior
� Do not design processes in which managers select the people to recognize. (i.e. Employee of the Month)
� Try to create recognition activities that build positive morale (momentum)
37
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Traps to Avoid for Rewards and Recognition
� Processes that single out a few employees, with unclear recognition criteria
� Provide a grand prize to a few when many contributed (Raffle message “one winner – the rest are losers”)
� Recognition selection processes that are perceived as political
� Repetitive rewards/recognition events, tend to become viewed as an entitlement over time and no longer reward
� People like unexpected recognition with an element of surprise
38
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 39
What about the use of discipline within the safety improvement process?
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
What is the ultimate purpose of discipline?
What is the appropriate level of discipline?
Why is the appropriate level of discipline important?
What are the consequences if the level of discipline does not match the offense?
What future behaviors can the “perception of injustice”activate in a team?
40
Discussion Questions
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 41
Potential effects of an enforcement strategy (over emphasis on discipline) as the PRIMARY driver for safety improvement
1. Stifles employee participation
2. Effects the quality of field reporting
3. Supervision may perform LESS on-the-field coaching
4. May create or strengthen adversarial relationships
5. Tends to create mistrust
6. Weakens communication
7. Shifts team focus from RISK mitigation to the discipline itself
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
Safety Management Structure
42
Safety Team (Committee)
Team Leader (Respected Leader)Executive Sponsor (Participates as Requested)Cross functional team member representation
Safety Employee Task Team
• Builds & implements safety plan
• Establishes, tracks, and analyzes safety performance (outcome and leading Indicators)
• Identifies key initiatives• Directs assignments and follow-
up• Oversee and facilitates
progress • Promotes employee
engagement and participation• Coordinates communication
and recognition• Ensures compliance to state’s
safety culture regulation requirements
• Clear assignment scope with defined outcomes & sche dule• Support from the Safety Improvement Team• Assigned Task Leader to guide the task team efforts
Safety Employee Task Team
Safety Employee Task Team (to address
selected attention area)
CEO
Exec Staff
• Leads/Champions• Lead Communicators• Sets Expectations & Direction• Approves Plan & Priorities• Ensures Plan Progress• Actively Supports
Board of Directors
• Provides Oversight• Monitors Trends• Resource Support
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture
??Leadership!Leadership! 43
WhatWhat ’’s the s the STRONGEST STRONGEST Predictor for Predictor for SafetySafetySuccess?Success?
Core Value
PRIORITY
of the
MOMENT
Core Value
CORE VALUE
HR's Role in Guiding & Creating a High Performance Safety CultureHR's Role in Guiding & Creating a High Performance Safety Culture 44
How to Submit Your Question
Step 2: Click on the Send button.
Step 1: Type in your question here.
HR's Role in Guiding & Creating a High Performance Safety Culture 45
Bud BranhamPhone – (561)670-3502
Email - [email protected]
Contact Information
July 17July 17--1919Hyatt RegencyHyatt RegencySan FranciscoSan FranciscoOn the WaterfrontOn the Waterfront
20122012HR ConferenceHR Conference
HR's Role in Guiding & Creating a High Performance Safety Culture
