Sources • http://newsroom.accenture.com/news/accenture-study-shows-us-consumers-want-a-seamless-shopping-experience- across-store-online-and-mobile-that-many-retailers-are-struggling-to-deliver.htm

• http://rsrresearch.com/wp-content/uploads/2013/06/2013_XChannel_rpt_RSR.pdf

• http://www.gartner.com/newsroom/id/2504915

• http://www.retailtouchpoints.com/mobile/2627-ihl-group-dissects-mobile-pos-hype

• http://www.chainstoreage.com/article/it%E2%80%99s-time-address-out-stocks

• http://www.retailtouchpoints.com/in-store-insights/1647-ihl-report-shows-818-billion-lost-annually-in-global-retail-inventory-distortion- • http://www.slideshare.net/helpscout/75-customer-service-facts-quotes-statistics

• http://www.retailtouchpoints.com/in-store-insights/2814-40-of-consumers-shop-online-to-avoid-uninformed-associates

See where else NEC can help you improve the in-store shopping experience.www.necretaildirection.necam.com/WellConnected

Omnichannel Expectations

POS Updates

Mobility

Inventory Management

EmployeeEmpowerment

POS Updates

Inventory Management

EmployeeEmpowerment

47% of retail employees say they’re unfamiliar with the products they are selling.

Consumer Trend

64% of consumers won’t purchase something again if they are very dissatisfied with a customer service interaction.

Retailer Response

Although technology can help enrich the in-store shopping experience, store associates still play a vital role in a successful browsing and buying journey. But are retailers giving employees what they need to succeed?

Employee Empowerment

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Retailers lose $818 billion annually due to inventory distortion.

Out-of-stocks make up

56%, or $456.3 billion, of this total loss.

Consumer Trend

Up to13% of shoppers leave a store without making an intended purchase due to out-of-stocks.

Retailer Response

To keep consumers in a store, retailers must ensure their inventory levels are aligned with store- and chain-wide demand.

Inventory Management

33% of retailers have no plans to implement handheld mobile POS devices within the next three years.

Consumer Trend

The market will be worth $721 billion,

Retailer Response

Smartphones have become consumers’ shopping companion of choice. But overall, retailers are not empowering associates or engaging customers using mobile devices.

MobilityMobility

with more than 450 million users,by 2017.

Only 41% of retailers believe implementing a more modern POS platform is very valuable in achieving omnichannel excellence.

Consumer Trend

14% of consumers would like to use a mobile device instead of a credit card.

Retailer Response

New tools and technologies are emerging to make shopping quick and easy. Retailers can create a great experience for time-starved consumers by offering more flexible payment options in stores.

POS Updates

Thankyou!

37% of retailers say store systems are too difficult to change and adapt to an omnichannel strategy.

Consumer Trend

49% of consumers believe the best thing retailers can do is better integrate in-store, online and mobile shopping channels.

Retailer Response

Consumers expect their favorite brands and retailers to deliver a consistent and memorable experience across all channels.

Omnichannel Expectations

27% say budgetary constraints prevent them from moving forward.

Omnichannel Expectations

How To Keep Pace With New Customer Demands In Stores

Consumers’ browsing and buying behaviors are evolving at a rapid pace. In fact, they are starting to become more empowered and knowledgeable than store associates! Following are a series of consumer expectations, and how retailers are responding to create a compelling and memorable shopping experience.

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