Final Intership Report NBP

7/28/2019 Final Intership Report NBP

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Acknowledgement

All gratitude and thanks to almighty ALLAH the gracious, the most merciful and

beneficent who gave me courage to undertake and complete this task. I am very muchobliged to my ever caring and loving parents whose prayers have enabled to reach this

stage.

I am grateful to almighty ALLAH who made me able to complete the work presented

in this report. It is due to HIS unending mercy that this work moved towards success.

I am highly indebted to my course instructor Mr. Usman Ghouri for providing me an

opportunity to learn about the Banking system of National Bank Of Pakistan." which

is vital ingredient of B.Com program. I am also very great full to Mr.Ijaz AhmadOperations Manager of National bank Of Pakistan Gulberg Branch Lahore for

providing me guideline for the completion of this report.

I feel great pride and pleasure on the accomplishment of this report.

Waqas Tariq S/O Tariq Mahmood

307-1477, B.Com (IT), Batch 15


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Introduction of study

Background of Studies:

As part of the academic requirement for completing B.com of the students arerequired to under go ten weeks of internship with an organization. The internship is to

serve the purpose of acquainting the students with the practice of knowledge of the

discipline of banking administration.

This report is about National Bank Pakistan. NBP was established in 1949 and

since then, it has expended its network, becoming the largest commercial Bank of the

country. It offers different products of services to its customers.

Purpose of the Studies:The main of the study in hand is together relevant information to compile

internship report on National Bank of Pakistan.

To observe, analyze and interpret the relevant data competently and in a useful

manner.

To work practically in an organization

To develop interpersonal communication

Scope of Studies:As an internee in National Bank of Pakistan the main focus of my study

research was on general banking procedures in one of the branches of NBP. These

operations include remittances, deposits, advances and foreign exchange.

Primary data:

i. Personal obervation

ii. Interview of staff

Secondary data:

i. Manuals

ii. Journals

iii. Magazine

iv. Annual reportsv. Internet


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What is BANK?

It has not so far been decided as to how the word Bank originated. Some authors

opine that this word is derived from the words Bancus or Banque which mean a

bench. Other authorities hold the opinion that the word Bank is derived from the

German word Back, which means joint stock fund. It is therefore, not possible to

decide as to which of the opinion is correct, for no record is available to ascertain the

validity of any of the opinions

The term bank is being used for a long time yet it has no precise definition. The basic

reason is that the banks perform not just one but many types of functions originally

the banks were supposed to make short term loans to the traders only. The banks now

not only make short term loans to the formers, traders , industrialist etc. But also

invest in a wide variety of long term earning assets.

The commercial banks also undertake and execute trust, deal in stock, shares and

debentures, issue guaranties and indemnities underwrite and sell new securities, and

deal in foreign exchange etc.

Banking industry acts as life-blood of modern trade and commerce acting as a bridge

to provide a major source of financial intermediation.

However some of the definitions of bank from different authors are as follows.

Depository financial institution: a financial institution that accepts deposits and

channels the money into lending activities; "he cashed a check at the bank"; "that

bank holds the mortgage on my home"


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According to Dr. Hart

Banker or bank is a person

or company carrying on business of

receiving money and collecting drafts for the

customers subject to the obligation of honouring cheques

drawn upon them from time to time by

customers to the extends of

the amounts available

on their currents

accounts

In the words of G W Gilbert

A banker is a dealer in capital

or more properly a dealer in money.

He is an intermediate party between the borrower and lender.

He borrows one party and

lends to the

another

History Of National Bank Of Pakistan


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The NBP was established vide NBP Ordinance No. XIX of November 9. 1949.

British Govt. devalued its currency in September 1949, India devalued its rupees but

Pakistan did not. It led to a crisis in trading between the two countries and India

refused to lift the Pakistan Jute. To solve this problem i.e. to export jute NBP wasestablished through an Ordinance of GOP.National Bank of Pakistan maintains its

position as Pakistan's premier bank determined to set higher standards of

achievements. It is the major business partner for the Government of Pakistan with

special emphasis on fostering Pakistan's economic growth through aggressive and

balanced lending policies, technologically oriented products and services offered

through its large network of branches locally, internationally and representative

offices.

The Bank in 1950 had one subsidiary The Bank of Bahawalpur on December4, 1947

by the former Bahawalpur State.

NBP was undertaking Treasury Operations and Managing Currency Chests or Sub

Chests at 57 of its offices where the turnover of the business under the head amounted

to Rs.2460 million.

o Deposits held by NBP constituted about 3.1% of total deposits of all

o Pakistani Banks in 1949, which rose to 38% in 1952.

o Growth in Deposits was accompanied by increase in Bank portfolio in

advances. NBP lent out to Textile, Yarn, Iron and Steel and played a pioneer role in

support of agriculture and commerce.

o NBP advances reached Rs.554.4 million by December 1959, which was one

third of the total schedule bank credit .

NPB Vision and Mission Statment


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VisionTo be recognized as a leader and a brand synonymous with trust, highest standards of

service quality, international best practices and social responsibility.

MissionNBP will aspire to the values that make NBP truly

the Nations Bank, by:

Institutionalizing a merit and performance culture

Creating a distinctive brand identity by providing the highest standards of services

Adopting the best international management practices

Maximizing stakeholders value

Discharging our responsibility as a good corporate citizen of Pakistan and in

countries where we operate

Presidents Message

It gives me great pleasure to present on behalf of the Board of Directors 60th annualreport of the bank for the year ended December 31, 2009. In November 2009, the


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Bank completed its 60th year of service to the country. On this auspicious occasion I

give my heartiest facilitations to all the stake holders in NBP.

In the year 2009, the economy showed signs of stabilization. Inflation remains the top

concern which eased to 10.7% by August, its lowest in 20 months, as a result ofmonetary tightening. The current account deficit improved and foreign exchange

reserves stabilized - mainly on account of lower oil prices and record remittances

from workers abroad. Growth slid to 2% in 2008-09, scarcely outpacing population

growth.

Problems in the energy sector, with demand outstripping generating capacity,

depressed growth potential are key burdens on public finances. Year 2009 witnessed

unprecedented challenges; terrorism remained the biggest challenge for Pakistan and

still is. The negative effects of international economic meltdown which started in

2008 were evident in 2009, with the sharp rise in non performing loans and rising cost

of operations; these factors hampered the business confidence and performance of the

banking sector.

In this backdrop it is commendable to note that NBPs after tax profit increased by

18% from Rs. 15.5 billion to Rs.18.2 billion. The said increase is owing to higher fee

& commission income, tax credit and capital gains. Earnings per share increased by

18% to Rs.16.92 in 2009. The top line (operating revenue) increased by 7.5% from

Rs. 53.4 billion in 2008 to Rs. 57.5 billion in 2009. Pre-tax profit however, has

reduced to Rs. 22.3 billion, a decrease of 3% over last year mainly on account of

higher administrative cost and provision charge which increased due to both fresh

accretions and further downgrading of non performing portfolio. The bank hasprudently provided for the non performing loans which is evident from the provision

coverage ratio of 76 %, higher than the industry average.

BOARD OF DIRECTORS:NAME DISIGNATION

Ali Raza Chairman & President


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Dr Waqar Masood Director

Ifthikhar Ali Malik Director

Syed Shafqat Ali Shah Jamoti Director M Zubair Motiwala Director

Sikandar Hayat Jamali Director

M. Khalid Malik Director

S.M. Rafique SEVP & Sectorary to BD

MANAGEMENT

Management is a distinct process consisting of activities of planning, organizing,

actuating and controlling performed to determine and accomplish stated objectiveswith the use of human being and other resources.8

The management has two types.

1 Centralized.

2 Decentralized.

Centralized Management tends to concentrate decision making at the top of the

Organization.

Decentralized disperses decision making and authority throughout and further down

the organizational hierarchy.9

NBP have a centralized type of management because all the decisions are taken by the

top management.

SENIOR MANAGEMENT OF NBP:

Masood Karim SheikhSEVP & Group Chief, Corporate & Investment

Banking Group and Chief Financial Officer


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S. M. Rafique SEVP & Secretary Board of Directors

Derick CyprianSEVP & Group Chief, Special Assets & Remedial

Management Group

Imam Bakhsh Baloch SEVP & Group Chief, Compliance Group

Shahid Anwar KhanEVP & Group Chief, Commercial & Retail Banking

Group

Nadeem A. Dogar EVP & Group Chief, Information Technology Group

Muhammad Sardar

KhawajaEVP & Group Chief, Audit & Inspection Group

Dr. Asif A. Brohi EVP & Group Chief, Operations Group

Javed Mehmood EVP & Group Chief, Risk Management Group

Muhammad Nusrat Vohra EVP & Group Chief, Treasury Management Group

Amim Akhtar EVP & PSO to the President

Dr. Mirza Abrar BaigGroup Chief, Human Resources Management &

Administration Group

Uzma Bashir Group Chief, Organization D&T Group

Net Work of Branches:NBP have wide range of branches inside the country and outside the country.

In Pakistan it has 29 regional offices, 1189 Branches and 4 Subsidiaries.

In overseas it has 16 overseas branches, 6 other branches.

.Objectives of NBPNational bank of Pakistan is also a commercial organization and its main

objective is profit maximization. This is achieved in two ways:

1. By increasing deposits.

2. By charging interest on loans provided to the private sector and business

community.

Departments of National Bank Of Pakistan

As far as National Bank Of PakistanLtd is concerned, it is one of the top in all-

domestic commercial banks in Pakistan. The rapid increase in branch network shows

the Banks performance within seven years, which is worth considerable.


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However, this branch works with mostly all banking operations, which are normally

performed by every commercial bank. It has basically following departments under

which it operates all functions of bank diligently. These are mainly:

1. Account opening department

2. Clearing department

3. Human Resource Department

4. Cash department

5. Credit (Advances) Department

6. Foren Exchange Department

7. Trade financing department

8. Remittance Department

1. Account opening departmentThis department is responsible for the opening and closing of accounts. In

consideration of Arif Habib Bank Limited, opening and/or continuing to maintain any

account, the Account Holder/Depositor or Investor would be bound by the terms and

conditions written on the account opening form.

The first part establishes the preference regarding the type of account to be

maintained. The various choices offered in this regard are:

Current Account

Saving/ PLS Account

Term Deposit Account Daily Product Account

Current Account

NBP Current Account is a convenient and secure way of keeping your money

in local and foreign currencies.

Key features of these accounts are as follows: A non interest bearing account.


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Starter cheque book issued as the account is opened.

Unlimited free of cost transaction facility.

No deduction of Zakat.

Choice of periodic statements (on monthly, quarterly, half-yearly and annual

basis) by post.

Access to your account statement anytime through our e-banking facility.

Account transaction information through SMS.

Free issuance of ATM card.

Withdraw of cash through large network of ATMs.

PLS Saving Account

NBPs saving account is the most convenient way to manage your Savings in

local and foreign currency. Our Saving account has been designed to provide you with

easy access as well as a higher rate of profit.

Key features of these accounts are as follows: Starter cheque book issued as the account is opened.

Non-maintenance of the minimum average balance.

Choice of periodic statements(on monthly, quarterly, half-yearly and annually

basis) by post.

Access to your account statement anytime through our e-banking facility.

Account transaction information through SMS.

Free issuance of ATM card.

Withdraw of cash through large network of ATMs.

Daily Product AccountTake advantage of a Daily Product Account that we offer, where your money

begins earning interest as soon as you make a deposit. Interest is calculated on your

daily closing balance. Which means you make money from the day of initial deposit

to the day that you withdraw your funds. It's a simple way to start growing your

savings right away. The minimum amount required to open this account is

Rs.25,000/-

Term Deposits

Term Deposits are offered by AHB to Individuals (in single or joint name),

Minors (to be operated by the guardian), Charitable Institutions, Provident Fund &

Other Funds of benevolent nature, Local Bodies, Autonomous Corporations, Limited

Companies, Firms, Associations, Educational Institutions, Financial and Other

Institutions who have the intention of retaining their deposits for a fixed period for

earning a higher rate of profit.

Procedure of opening an account

The Account Opening Form:-


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When a client comes to the bank, and makes a request for opening of an A/C. The

officer says that first fill up a prescribed application form.

Completion of The Form:-

The name, occupation, and complete address of the person opening the account arewritten in the columns that are provided in the form. Signatures are obtained from the

customer where it is required. These signatures should be usual signatures and he

would operate the account with them.

Introduction:-

The introduction of a current account holder is accepted for the opening of either a

current account or a saving account. The introducer should be Account Holder. The

signature of the account-holder introducing the account is obtained at the place

provided for in the account opening form.

Specimen Signature Card, Cheques Book Requisition, Online Form:-

The signatures of the client are obtained on a specimen Signature card Cheque book

requisition and online form. These specimen signature cards are obtained in duplicate

with two signatures on each card from the customer. Every time a Cheque is received

for a payment from the client, the signature on the Cheque are verified by comparing

them with the Specimen Signature Card.

Signature Difference Form:-

The signatures of the client are obtained on a signature difference form if his / her

signatures differ from the computerized National Identity Card.

Vernacular Form:-

The signature of the customer is also obtained on the vernacular form if he / she signs

in a language other than English.

Account Number:-

When all the formalities are completed then the final approval of account has to be

taken from the Branch Manager. After obtaining approval of the branch manager an

account number is allotted to the customer all the information is entered into the

computer. Then that account number is written on the Cheque Book, Specimen

Signature cards and account opening form.

Send the form to Head Office:-

After fulfill all the requirement and verify the form from operation manager the

account opening form send to Head Office Karachi and make request to issue the

printed cheque book.

Issuance Of A Cheque book:-

After opening an A/C with the bank, the A/C holder receive a letter of thanks

from Head Office Karachi then after receiving this letter client come to bank andmakes a request in the name of bank for the issuance of a Cheque book. The A/C


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holder mentions title of A/C, A/C number, signs it properly. Normally BAL issues a

Cheque book having 25 leaves for Saving Account and 50 leaves Cheque Book to

Current Account Holder. Every Cheque book also contains one leaf that is used for

another issue of a Cheque book.

Entry Of A Cheque book:-

Before issuance of a Cheque book, the employee performs certain functions. They

include:

Stamping requisition slip that is in Cheque book.

Enters it in the Cheque book issue register.

Check whether or not a senior officer has verified the signatures, if not then first gets

them verified.

After entry in the manual register, the employee issues the Cheque book to the A/C

holder with his/her signature on the register.

TYPES OF ACCOUNT1. Accounts Of General Customers

Minor Account

Illiterate Person Account

Joint Account

2. Accounts Of Special Customers

Individual Account

Proprietorship Account Partnership Account

Limited Companys Account

Account of Club Societies and Association

Agents Account

Trust Account

Remittances department

Meanings of Remittances

Remittance is transfer of funds from one place to another or from one personto another.


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A Remittance is an important service provided by banks to customers as well as non-

customers. Since it is not a free service it is a source of income for the bank.

Parties involve in remittances

Four parties involved in remittance:-

Remitter Remittee

Issuing Bank

Paying Bank

Remitter:-

One who initiates, or requests for a remittance. The remitter comes to the issuing or

originating branch, asks for a remittance to be made, and deposits the money to be

remitted. The bank charges him a commission for this service. He may or may not be

the branchs customer.

Remittee:-

A Remittee is also called the beneficiary, or the payee. The person in whose name the

remittance is made. A remittee is also the one who receive the payment.

Issuing Bank:-

The bank that sends or affects the remittance, through demand drafts, telegraphic

transfers, or Mail Transfers.

Paying Bank:-

Paying Bank also knows as the drawee branch. The branch on which the instrument is

drawn. It has to make the payment (usually located in a different city country).

Kind of remittances

Transfer within the branch

Transfer from one branch to another

Transfer from one bank to another bank in the same city

Transfers from one bank to another bank in two cities.

Instruments used in remittances

Demand Draft (DD)

Pay Order (PO)

Pay Slip

Call Deposit Receipt (CDR) Telegraph Transfer

Rupees Traveler Cheque (RTC)

Cancellation of PO, DD & CDR

Advance Tax against Remittances

Clearing Department

Meaning of clearingThe word clearing has been derived from the word clear and is defined as:


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A system by which banks exchange cheques and other negotiable instruments drawn

on each other within a specific area and thereby secure payment for their clients

through the Clearing House at specified time in an efficient way.

EXPLANATION:-By clearing means sometimes the account holder of Arif Habib Bank Limited present

a cheques, which is not drawn on Arif Habib Bank but the person, has an account in

Arif Habib Bank Limited. In this case bank accepts this cheques in clearing

department and later on collets the amount from bank on which cheques is drawn

through clearing house. This function is called clearing.

Clearing HouseIt is a place where representatives of all banks sit together and interchange their

claims against each other with the help of controlling staff of NIFT.

It is one of the services provided by NIFT to other commercial banks. NIFT acts as a

clearinghouse. Different banks are the members of the clearinghouse. A representative

of each bank represents his bank in the clearinghouse.

Each bank has collected cheques as behalf of their customer but these cheques are not

drawn on their own bank so in the clearinghouse, they hand over these cheques to

respective banks on which these cheques are drawn. Similarly each bank receives

cheques from other banks if any.

Instrument to be presented

Cheques Demand Drafts

Pay Orders

Types of clearingThere are four types of clearing:-

1. Inward Clearing

2. Outward Clearing

3. Intercity Clearing

4. Same Day Clearing

Cash Department

The cash department is the most important department of the bank. It receives

cash from customers and then deposits it into the accounts of the customers and

maintained their balances.


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The officers in this department are called teller and there were four tellers at the

counter. This department involves in two activates:-

1. Deposit cash in customers account

2. Make payments from customers account

Deposit Cash In Customers Account:-

When the customer want to deposit amount in his account at opening of

account or after that then he has to fill a deposit slip that shows the amount and the

account in which the cash will be deposited. Then teller will receive amount and

credit the customers account that shows increase in customers bank account.

Make Payments From Customers Account:-

When the customer draws a cheque on the bank to pay a certain amount then

teller will debit the customers account that shows reduction in his account balance.

There are two main types of cheques that are

Open Cheques

Crossed Cheques

Open Cheques:-Open Cheques are those cheques, which are paid across the counter of the

bank. Open

cheques may be

Bearer Cheques Order Cheques.

Bearer Cheque:-

If the drawer orders the bank to pay a stated sum of money to the bearer, it is

called a bearer cheque. Any person who lawfully possesses a bearer cheque is entitled

to receive payment of that cheque.

Order Cheque:-

The amount of this cheque is payable to the person whose name is written on

the face of the cheque. The amount is paid at counter after identification of that

person.

Crossed Cheque:-The amount of this cheque is not paid at counter. The amount of this cheque is

transferred to the persons account whose name is specified on the cheque. Two

parallel transverse lines are drawn across the face of the cheque.que.

Cheque encashment procedureCheque Encashment are made in four steps, these are:-

1. Receiving Of Cheques

2. Verification Of Signature

3. Computer Terminal Process4. Payment Of Cash


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1. Receiving Of Cheques:-

The cash is paid against the cheque of the client. The following points are

important.

v Cheque is drawn on BALv Cheque is not post dated.

v Amount in words and figure are same.

v It should be a bearer cheque so the word bearer should not cross.

2. Verification Of Signature:-

After receiving the cheque the cheque the officer verify the signature of the

account holder and the signature on the cheque. If the signature is not same it is

returned back otherwise forward to computer terminal.

3. Computer Terminal Process:-

The cheque is received in computer terminal, where the computer operator

checks the balance of the account holder. The operator also sees the stop payment

instructions are received from account holder or not. After considering these points

computer operator post the cheque in account holder ledger and returned back to the

officer.

4. Payment Of Cash:-

After posting the cheque the officer cancelled the cheque and returned back to

cashier. The cashier enters the cheque in cash paid registered and pay against the

second signature of receiver on the back of the cheque.

If the payment is of Rs. 50000 the cashier can make it on its own. If the amount is

greater than Rs. 50000 to Rs. 100,000 the cashier and cash deposit Incharge will

verify the check and will sing it. Then the payment will be made. But, if the amount is

greater than Rs. 100000 to Rs. 1000,000 the manager operation will also verify the

check and sign it so that the payment can be made. If the amount is greater than Rs.

1000,000 the Branch Manager will also verify the check and sign it. Otherwise the

payment will not be made.

Finance/credit department

Credit department

a good financial support when officials of this department invest money of depositors

into feasible projects by lending loans to various business concerns. As the core

activity of Commercial bank is to provide short-term finance, which is mostly for


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working capital requirements. As business concerns have money to complete the one

production cycle, but it is not necessary that amount would be received just after sale,

but credit sales are also made. So to finance next production cycle they obtain loans

from commercial banks on short-term basis, for continuity in operations.

Evaluation of client

This is the first requisite for team of credit department, to evaluate the client's position

regarding the financial and business performance concern. As for as, credit policy of

National Bank Of Pakistan is concerned, it doesn't given loan to individuals &

business concerns.

i) Financial Statement Analysis:

This is the main source to evaluate the client of business concern, Annual Reports of

last 2 to 3 years are obtained from enterprise, which is requesting for credit/loan.

These are examined by various techniques like; Horizontal Analysis, trend, ratio

analysis are conducted to get true and fair view of the final statements of that concern.

ii) Nature of Business to be Considered:

Secondly, nature of business should be considered because if business concern to

which we are giving loan related with that industry which is not growing and

declining and we sanction loan to that concern would lead to definite bad debts. So if

we examine the nature of business properly and make sure about its growing trend,

then loans can be sanctioned to that concern.

iii) Bank References:

By correspondence BAL makes confirm to send letters to various banks in order toknow about client's record/dealing with them. If they give proper information about

client then decision made for loan becomes more strong and healthy.

iv) Plant Visit:

This is another source of evaluating client. In this technique credit department team

visit the plant of concern to assure that plant is actually in a position to get market

value as which mentioned in Balance Sheet. To get real picture of that business is

obtained through personal visit.

v) Credit Rating:

From various credit rating agencies reports are obtained which show the past recordof that firm regarding the paying capacity and dealing to discharge liabilities. If credit

rating is good enough then that symptom will also lead to sanction loan.

vi) Report From SBP:

From State Bank of Pakistan, report is required regarding that client. SBP has record

of every client past and present scenario. So it is essential to examine that report.


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However, some other techniques are also used to evaluate the performance of

business like, credit vetting and information from peer concerns. After this

appropriate examination, credit department makes credit appraisal report and sends to

head office corporate division (Credit Division) for sanctioning that amount to

concern.

Various types of credit products, nature of advances

there are various means to provide credit. Credit can be in the form of lending money

for credit cards, guarantees, letter of credit, Trust Receipt and against bill of

exchange. Every type of credit product has some features regarding interest/marketing

rates, maturity period and some other things.

In BAL, all such sort of products are offered which are mostly provided by other

commercial banks of Pakistan, but as for as BAL's credit policy is concerned it is very

conservative. It hardly sanctions loan against mortgage or property but prefer to give

cash collateral. So BAL secures its money against getting more than 100% security

from clients.

BAL usually, gives loans against refinance scheme and letter of credit transactions.

There were various cases which were rejected or not sanctioned for loan due to some

minor risky things involved. Mostly credit proposal form was rejected by head office.

Processing of a credit line proposal form

When client fills the credit line proposal form for getting loan. Then credit officer

conducts financial statements analysis and with his own views statement refer to headoffice for sanctioning credit limit. Businessmen make arrangement with banks for

credit line, which is used for future needs. They pay some commission on that fixed

credit line. In this way, they secure their money for future working capital

requirements.

Principal of landing1) SAFETYCovering the elements of character, capacity, capital, and security offered/held.

Security should be identifiable, enforceable, realizable and valuable, in order to

ensure safety of the facilities committed.


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i. The borrower should have impeccable character market standing and reputation. He

should be reliable and dependable for meeting his commitments and the terms of the

facility.

ii. The capacity or capability of the borrower to manage his business and generate

enough profits and cash flows to meet his commitments for repayments and debtservicing is of pivotal importance.

iii. By capital is meant the monetary worth of the customer and his own resource base.

2) LIQUIDITY

i. Covering the element of capability to liquidate or repay on maturity and also prior

to maturity, in case of need, Ask how "Liquid a loan is, not just how good".

ii. Does he have an identified primary liquid source of repayment? This will

determine his ability to repay the bank's facilities.

iii. It is also important to determine the amount that can be lent as a one time

transaction or as a continuing credit line, depending upon customer's requirements,

capacity to repay, trade cycle, business turnover, cash flows and the regulatory

guidelines.

The five Cs of CreditCredit team officials should be known as the five C's of lending. These are discussed

below:

i) Capital:

- The capital & resources of the borrower.

- The capital structure of the borrower and the gearing ratios.

- Is the borrower Under-capitalized?- Does the borrower has its own resources to fall back on, in case of need.

ii) Capacity:

- Capacity or the capability of the borrower to manage his business profitably and the

capacity to repay the advances and service the facilities according to agreed terms.

- Is the borrower in a capacity to borrow? or is there any legal complication?

iii) Collateral:

- The security provided against the facilities.

- Is the security provided: Adequate, Realizable, Marketable, Valuable, Storable,

Non-perishable, Durable, Transferable/with clear Title. Transportable un-cumberedetc?

iv) Character:

- Is the borrower's personal character, market standing and reputation impeccable?

- Has he met his part commitments?

- Does he have good bank reference.

v) Conditions:

- Have the conditions of lending been drawn up taking into account all possibilities or

eventualities?

- Is the sector/industry in decline, is growing or it has reached at plateau?

- Is there a market for the products and the market size to justify production plans andsales forecasts?


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- Are the economic conditions feasible generally and for the business, in particular?

Forms of lendingIn credit department of BAL, various forms of credit are offered to different clients.

Following are the main forms of lending:i) Cash Credit

ii) Running Finance

iii) Term Finance

iv) Purchase and Discounting of Bills etc.

i) Cash Credit (PLEDGE):

In this form of lending, cash is required to keep as a security. This form is less

risky than others. Because bank is fully equipped with cash. Mostly this is used for

very special purpose like; payment to exporter for the goods delivered. Below are

mentioned core features of the cash finance.

a) Most secure type of finance

b) Stocks are in possession of bank.

c) Whatever amount he may want to release stocks then pay equipment amount.

ii) Running Finance:

Running finance is most popular sort of credit facility given to clients. This is

mostly obtained for the purpose of working capital requirements. Client can draw

money even daily from the account but not more than the limit (BAL normal limit

was upto 1,000,000/- (one million) that can be drawn by him). In running finance, it is

not necessary that security would be in the possession of bank, but all importantdocuments of stocks, property etc, are in its possession.

However, the case may be, one limit is for one year, not more than this can be

sanctioned. But on the other way around, if client doesn't repay amount in one year

after making all possible correspondence and personal contacts then Bank will sue

him after 210 days in the court. The amount received by him would be with the

markup. It should be noted that if limit is more than 1 million then proposal would be

sanctioned by credit committee of Head Office.

iii. Term Finance:

This credit facility is also required for working capital requirements. This is

the same like running finance but difference is that in this term finance, disbursement

of amount is in once a time.

Beside, time limit for term finance is 1 year to 10 years, payment is made in

the form of installment which can be on monthly, quarterly, half yearly, yearly basis.


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Markup is received on quarterly basis. It is important to note that markup should be

received on that specific time, if principal account is not paid by him on that date.

iv. Purchase and Discounting of Bills

This is also a unique type of financing. Bank purchases the bills from its ownclient at lower value but when bills are discharged, then amount received will be more

than that purchased value. This is mostly happened in case of export and import

transaction. In addition, markup on these bills is received at the time of purchase or

negotiation.

Documents requiredDocuments we mean those papers which are essential to provide facility. In this

connection, following are the documents in case three types of business concerns:

In case of sole proprietorship

i) Security/lien paperii) Collateral

iii) Demand promissory note.

iv) Letter of continuity.

v) I.D card

In Case Of Partnership

i) Security/lien paper

ii) Collateral

iii) Demand promissory note.

iv) Letter of continuity.

v) Partnership deed.

In case of cooperation (private limited)

i) Personal Guarantee (Director)

ii) Charge Registration form (form 10).

iii) Memorandum & Articles of Association etc.

Credit Card Department

Types of Credit Card

There are two Types of Credit Card.

MASTERVISA


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Further types of Visa Card:-

Arif Habib Bank visa card offering five types of cards.

Visa purple

Visa Classic blueVisa Classic Silver

.Documents Required

Salaried person:-:

For Gold, Classic and Classic blue

Copy of NIC

Current Salary Slip / Salary Letter / Proof of BPS (For Govt. Employees) / Proof of

rank (For Armed Forces Personnel).

Computerized Personal bank statement (on ban letterhead in original) for last six

months

Additional documents for classic blue

Proof of minimum six-month experience

Copy of Graduation Certificate or equivalent.

Self Employed:-

Copy of NIC

Computerized personal bank statement (on bank letter head in original) for last six

month.

Additional requirements:-

Partnership deed & personal account statements of the partners (if any) for last sixmonth.

Bank letter / certificate confirming Proprietorship.

Memorandum / Articles of Association /Form A.

Financial Statements

Recognized professional degree / membership certificate to professional association.

Trade finance departmentsTrade Finance involves the import and export activities. This department

provides protection to the rights of importer and exporter. The function of this

department is to serve as a bridge between the importer and exporter in order to settle

a transaction.

Trade Finance Department handles two activities:-


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Import

Export

ImportImport Department of BAL deals with the import of merchandise. Import can be

defined as:

The bringing of commodities into Pakistan from outside by sea, land or air.

Requirement for the Importer:-

These requirement / document must be fulfilled from importer before doing the

import:-

v NTN

v Sale Registration Certificate

v Membership from Chamber Of Commerce

Methods of Doing Import

Letter of Credit

Contract

Advance Payment

Open Account

Letter Of Credit

A Letter Of Credit is a financial instrument issued by a bank on behalf of the

registered customers It gives surety to the Exporter that his amount is safe.The letter of credit is a written instrument issued by the buyers bank authorizing the

seller to draw in accordance with certain terms and conditions.

Parties Involved In A Letter Of Credit:-

There are four basic parties involved

1. Importer

2. Issuing Bank

3. Exporter (Beneficiary)

4. Advising Bank

For opening L/C, the importer has to submit the following documents

Performa Invoice

Indent

Application For Import

Annexure B

Insurance of consignment

Promissory Note L/C Margin


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L/C Commission

Clauses of Letter of Credit

A letter of credit contains various clauses prominent of them are:

Type of L/C Amount

Description Of Goods

Trans-shipped / Part-shipped or not.

Collection Charges

Validity Period Of L/C

Import Process

An L/C form is filled.

The customer prepares insurance document from any insurance company.

Filled the SBP Application form that is called Appendix B.

Performa Invoice is Prepared.

Undertaking from the customer on letter Head.

Prepare four copies of Form I (Form I explain the detail of import that are helpful

for the SBP.

Approval From Area Office

Prepare voucher and make entries in the system.

Preparation of L/C

These forms are then sent to the Swift Centre of BAL.

Exports

Exports are major sources of earning foreign exchange and play an important role inthe economic development of the country. It helps to utilize excess resources of the

country.

Exports mean selling goods to another country.

Exports of all eligible commodities through authorized banking channels are

admissible under exchange control regulation.

Requirement for the Exporter:-

These requirement / document must be fulfilled from exporter before doing the

export:-

v NTN

v Sale Registration Certificate

v Membership from Chamber Of Commerce

As well as the market stability, reputation, financial position of the exporter is first ofall checked.


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Documents to Be Attached For Export

Commercial Invoice

Bill of lading

Packing listTotal quantity

Net weight/carton

Gross weight/carton

Total net weight/carton

Total gross weight

Bill of exchange (original or draft)

E-form: Initial document on which total export proceeding is based. In this form, all

the conditions are given, which are necessary for exports.

Letter of credit: It is written agreement between importer and exporter.

Certificate of Origin (Form A)

Insurance (if any)

Procedure:-

Receipt of Letter Of Credit:

Issuance of E-Forms that is verified by an authorized signatory. There are four

copies of it.

Copies of E-Form

v Original: is sent to the custom officer

v Duplicate: Bank receive the duplicate

v Triplicate: is sent to the State Bank Of Pakistanv Quadruplicate: is kept by the exporter for his personal record.

v Verification of E-Form

v Export Documents

v Scrutiny Of The Documents

v Dispatch

v Realization of Export Proceeds.

SERVICES OF NBP

1. TRADITIONAL BANK ACCOUNTS

2. DEMAND DRAFTS

3. SHORT / LONG TERM INVESTMENTS

4. AGRICULTURE FINANCE

5. CORPORATE FINANC6. CASH MANGMENT SERVICE


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7. CASH AND GOLD FINANCE

8. ADVANCE SALARY LOAD

9. STUDENT LOAN SCHEME

10. PENSION PAYMENTS

11. TELEGRAPHIC TRANSFER12. SWIFT SYSTEM

13. LETTERS OF CREDIT

14. TRAVELER'S CHEQUES

15. PAY ORDER

16. MAIL TRANSFERS

17. FOREIGN REMITTANCES

18. BUSINEES LOANS

19. UTILITY BILL COLLECTIONS

20. HAJJ ARRANGEMENTS

21. SAFE DEPOSIT LOCKERS

INTERNATIONAL BANKING

Services are he outputs of the firm which are in intangible form.

NBP offers the following services to the people.

National Bank of Pakistan is at the forefront of international banking in Pakistan

which is proven by the fact that NBP has its branches in all of the major financial

capitals of the world. Additionally, we have recently set up the Financial Institution

Wing, which is placed under the Risk Management Group. The role of the Financial

Institution Wing is :-


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To effectively manage NBP's exposure to foreign and domestic

correspondence

Manage the monetary aspect of NBP's relationship with the correspondents to

support trade, treasury and other key business areas, thereby contributing to

the bank's profitability

Generation of incremental trade-finance business and revenues

NBP offers:

The lowest rates on exports and other international banking products

Access to different local commercial banks in international banking

DEMAND DRAFTS

If you are looking for a safe, speedy and reliable way to transfer money, you can now

purchase NBPs Demand Drafts at very reasonable rates. Any person whether an

account holder of the bank or not, can purchase a Demand Draft from a bank branch.

SWIFT SYSTEM

The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication)

has been introduced for speedy services in the area of home remittances. The system

has built-in features of computerized test keys, which eliminates the manual

application of tests that often cause delay in the payment of home remittances. The

SWIFT Center is operational at National Bank of Pakistan with a universal access

numberNBP-APKKA. All NBP overseas branches and overseas correspondents

(over 450) are drawing remittances through SWIFT.

Using the NBP network of branches, you can safely and speedily transfer money for

our business and personal needs.

LETTERS OF CREDIT *

NBP is committed to offering its business customers the widest range of options in the

area of money transfer. If you are a commercial enterprise then our Letter of Credit

service is just what you are looking for. With competitive rates, security, and ease of

transaction, NBP Letters of Credit are the best way to do your business transactions.

TRAVELER'S CHEQUES

Travelers cheques are negotiable instruments, and there is no restriction on the period

of validity of the cheques. Rupee travelers cheque is available at all 700 branches of

NBP. This can be encashed in all 400 branches of NBP. There is no limit on purchase

of this cheque. It is one of the safest ways for carrying money.

PAY ORDER

NBP provides another reason to transfer your money using our facilities. NBP pay

orders are a secure and easy way to move your money from one place to another.

And, as usual, NBP charges for this service are extremely competitive. The charges of

NBP are very low all over the Pakistan. It charges Rs 50/- for NBP account holders on

issuing one payment order. And charges Rs 100/- for NBP non-account holders on

issuing one payment order. It charges Rs 25/- for students on payment of fees of

educational institutions. If some one want a duplicate of payment order they chargesRs 100/- for NBP account holders and Rs 150/- for non account holders.


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MAIL TRANSFERS

Move your money safely and quickly using NBP Mail Transfer service. And NBP

also offer the most competitive rates in the market. They charges Rs 50/- exchangerate and RS 75/- postage charges on issuing mail transfer.

FOREIGN REMITTANCES:

To facilitate its customers in the area of Home Remittances, National Bank of

Pakistan has taken a number of measures to:

Increase home remittances through the banking system

Meet the SBP directives/instructions for timely and prompt delivery of

remittances to the beneficiaries

N.I.D.ANational Income Daily Account The scheme was launched in December 1995 to

attract corporate customers. It is a current account scheme and is part of the profit

and loss system of accounts in operation throughout the country.

MODE OF CALCULATION:

AVERAGE BALANCE DURING A CALENDAR MONTH

Swot Analysis

SWOT Analysis Strengths

Weaknesses Opportunities


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Threats

What is a SWOT?SWOT analysis is a process to identify where we are strong and where we are

vulnerable, where we should defend and where we should attack. It tells us ourstrengths, our weaknesses, the opportunities which prevail in the market and the

threats which we may face from our competitors and other from other potential

factors.

This analysis can be performed on a product, on a service, a company or even on an

individual.

SWOT Analysis of National bank of Pakistan

Here we have applied this very useful technique to identify the strengths, weaknesses,

opportunities and threats of National bank of Pakistan

STRENGTHS:OLDEST INSTITUTION:

NBP in one of the oldest bank of Pakistan and first nationalized bank Hence

its customer base is strength from this plus point as customers have more confidence

in the bank. The additional value services as the privilege for the bank.

ALTERNATE DUTIES IN SBP ABSENCE:

The NBP performs additional services for its customers as well as the other

bank customer in the absence of SBP.


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MORE DEPOSITS THAN OTHER BANK:

NBP has the relative competence in having more deposits than the other bank.

This is because of the confidence the customer have in the bank. The bank being the

privileged and oldest bank in banking sector of Pakistan enjoys this edge over all

others, lacking it.

EMPLOYEE BENEFITS:

The employers at NBP are offered reasonable monetary benefit. Normally two

bonuses are given Eid-Ul-Fitar & Eid-Ul-Azha. This serves as an additional benefit

and competency for the bank and a source of motivation for the employees.

BROAD NETWORK:

The bank has another competency i.e. it has broad-basses network of branches

throughout the country also more than one branch in high productive cities. The

customers are provided services at their nearest possible place to confirm customer

satisfied.

STRICTLY FOLLOWED RULES &REGULATION:

The employees at NBP are strict followers of rule & regulation imposed by

bank. The disciplined environment at NBP bolsters its image and also enhances the

over all out put of the organization.

PROFESSIONAL COMPETENCE:

The employees at NBP here have a good hold on their descriptions, as they are

highly skilled Professionals with back ground in business administration, banking,economics etc. These professional competencies enable the employees to understand

and perform the function and operation in better way.

HEALTHY ENVIROMNMENT:

The working condition in the NBP branch here is very conductive and

favorable for better output. The informal environment affects the performance of the

employees in a positive way.

WEAKNESSESLACK OF MARKETING EFFORT:

The bank does not promote its corporate image, services, etc on a competitive

way. Hence lacks far behind in marketing effort .A need for aggressive marketing in

there in the era marketing in now becoming a part of every organization.

NBP UNDER POLITICAL PRESSURE

The strong political hold of some parties and government and their dominance

is affecting the bank in a negative way. They sometime have to provide loan under the

pressure, which leads to uneven and adjusted feeling in the bank employees.


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FAVORITISM AND NEPOTISM

The promotions and bonuses etc in the bank are often powered by seniors

favoritism or depends upon their wills and decision. This adds to the negative factors,

which denominate the employees thus resulting in affecting their performance

negatively.

LACK OF FINACIAL PRODUCT

The bank falls far behind when the innovative and new schemes are

considered. It has not been involved in the tug of war between the competitors to the

accounts and strengthens the existing customer base. This stands out to be the major

incompetence and weakness of the banks.

INEFFICIENT COUNTER SERVICES IN THE RUSH HOURS

During the rush hours, the bank is founded out to be a total flop to handle the

mob of people peaking from windows and doors. The bank has deficiency to operatein the stages of rush hours where the people find them services entangled in a

situation of nowhere because they are not well served.

LACK OF COMPUTERIZED NETWORK

The bank lack the strength of being powered by the network of computers,

which have saved time, energy and would have lessened the mental stress, the

employees have currently. This would add to the strength if it were powered by

network of computers.

LACK OF MODERN EQUIPMENT

The bank lacks the modern Equipment that is note counting machinecomputers. Even if there is any equipment they lack to fall in the criteria of being

rearmed as update and upgraded

UNEVEN WORK DISTIBUTION

The workload in NBP is not evenly distributed and the workload tends to be

more on some employees while others abscond away from their responsibilities,

which server as a demotivation factor for employees performing above average work.

OPPORTUNITIESELECTRONIC BANKING

The world today has become a global village because of advancement in the

technologies, especially in communication sector. More emphasis is now given to

avail the modern technologies to better the performances. NBP can utilize the

electronic banking opportunity to ensure on line banking 24 hours a day. This would

give a competitive edge over others.

MICRO FINANCING

Because of the need for micro financing in the market, there are lot of

opportunities in this regard. Other banks have already initiated, now the time hasarrived when the NBP must realize it and take on step to cater an ongoing demand.


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THREATS

EMERGENCE OF NEW COMPETITORSThe bank is facing threats with the emergence of new competitors especially

in terms of foreign banks. These foreign banks are equipped with heavy financial

power with excellent and innovative ways of promoting and performing their

services. The bank has to take initiative in this regard or will find itself far back in

competition.

POLITICAL PRESSURE BY ELECTED GOVERNMENT

The ongoing shift in power in political arena in the country effects the

performance of the bank has to forward loans to politically powerful persons which

create a sense of insecurity and demoralization in the customer as well as employees.

DOWNSIZING

The bank is currently acting upon the policy of downsizing which threaten the

environment of the bank Employees feel insecurity in doing their jobs and work,

hence affecting the over all performance of employees negatively.

CUSTOMERS COMPLAINTS

There exists no regular and specific system of the removal of customer

complaints. Now a day a need for total customer satisfaction is emerging and in their

demanding consequences customer's complaints are ignored

Learning and experience

I did my internship in national bank Of Pakistan Gulberg Branch Lahore. This

internship started on 10th July and ended on 21st August. It is not a very big branch

but only a small retail branch of big giants...

It is a new branch and working there for the customers for almost one year.

First day, I reported to the manager of the branch Mr. Tariq Iqbal who gave me brief

introduction about the management and working of the branch, he also check my

knowledge about banking by taking a little test and interview. He has also taken a

Computer Test from. Then he introduced me to the other employees.


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Management of the Branch

Staff of the branch consists of 19 members:

No Of Emp. Designation Name OF Employees

1 Branch Manager Traiq Iqbal

1 Operation Manager Mr.Ijaz Ahmad

1 Asst. Operation Manager Muhammad Nadeem

1 Corporate President Hussan Lawai

1 Voice Copt. President Muammad Shahzad

3 Cashier M,Khizar ,Mumammad Ikram and Rana Izhar

1 BDO Ali Arsalan

3 Gun man Shafqat Ali, Umar hayat, Rizwan Khan

2 Telephone Operators Ameena Yousaf, Sana Hayat5 Miscellaneous 1 Rider, 1 cook and 3 peons

Learning from A/c Opening DepartmentThis Branch is having about 2000 accounts but there was only one officer, Mr.

Muhammad Nadeem and Ameena yousaf to handle this tough work. He has to deal

different people.

My experience in this department was really very good. I learnt how to handledifferent customers, how to fill Account Opening Form, what are the required

documents that should be with you in order to open an account, what types of account

Arif Habib Bank limited is offering to the customers, what are the facilities that an

account Holder can enjoy and what are the profit rates Arif Habib Bank is giving to its

customers.

I have learnt the procedure that an Account Opening Officer has to follow in order to

open and maintain an Account.

Learning in Remittance and Clearing Department


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There were two officers in this department one was Miss. Ameena and the other was

Mr. Salman Serfraz.

Mr. Salman was handling inward clearing and Outward Clearing. While issuance of

other negotiable instruments like Pay Order, Demand Draft, Pay Slip etc, werehandled by Miss Ameena .

I worked one week in this department.

In this department I learned that how the transfer of money from one branch to

another branch takes place. In this department It was my responsibility for doing

following jobs:-

Issuance of Demand draft and their Computer feeding.

Responsibility of DD Advice and its Payment.

Issuance of Telegraphic Transfers and their feeding in Computer.

Payment of IBC (Inward Bills For Collection)

Lodgment of LBC (Local Bills For Collection), OBC (Outward Bills for

Collection) and their Realization.

Issuance of CDR (Call Deposit Receipt) and its Computer feeding.

Learning from Accounts & Finance Department

There were two officers in this department; Mr. Nadeem and Mr. Ali They have

divided their work between them. Mr. Nadeem Reporting and Mr. Ali handles daily

activity checking.

I used to help Mr. Nadeem in Daily Activity checking, sorting and counting of

vouchers and how to calculate the deprecations of all fixed assets. I learnt from Mr.

Ali the items of the Balance Sheet of Bank and saw the format of different reports. He

helped me to understand his work. He told me about the reports that he has to prepare

& the purpose of those reports. It was one of those Departments in which Customer

interaction is not involve rather paper interaction is important.

Learning from Trade FinanceThis was a new department in Arif Habib Bank Limited Urdu Bazaar Branch

so there was only one officer whose name was Mr. Imran who had experienced in

trade finance. I learnt the different methods of Trade Finance, requirement of importer

and exporter before doing import and export and procedure of opening L/C, I readL/C that helped me understand that what things would be included in it. In this


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department few Customers were seen because this was a new department and it will

take time to generate profits for the bank.

Learning in Corporate & SMEs FinanceThis department was at second floor of the branch. This department is giving a

huge amount of return to the branch. There were two officers Mr. Nazim and Mr.

Fayyad. I learnt that which assets could be leased through this department. What are

the documents that are required from different type of client like sole proprietorship,

Partnership, company and trust. How the risk can be evaluated. Preparations of offer

latter, Credit line proposal, approval process, Borrowers Basic Fact Sheet for SMEs,

Financial Statement of applicant.

Suggestions (Recmendation)

NBP is an effectively operating and profit making organization and carrying out its

activities under a specified system of procedure. The main regulatory body is State

Bank of Pakistan, which provides policy guidelines and ensures that the money

market operates on sound professional basis.While the head office, specifies the

whole procedure of function and operations. This procedure has been modernized

with the passage of time with a view to streamline the approach and underlying

procedure for effective overhauling of its own capabilities so as to bring them at par

with international practices.

Here I am giving some suggestions, which in my view can add some input for

efficiency and better performance of NBP as an organization in genera and City

branch in particular.

The recommendations are as follows:

Professional training

NBP staff lacks professionalism. They lack the necessary training to do the jobefficiently and properly. Although staff colleges in all major cities but they are not


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performing well. For this purpose these staff colleges should be reorganized and their

syllabus should be made in such a way to help the employee understand the ever

changing global economic scenario.

Banking council of Pakistan should also initiate some programs to equip the staff with

much needed professional training.

Transfer

Transfer is not properly carried out. Some of the employees are continually

serving at the same post. They are simply rotated at the same branch. Therefore it is

recommended that evenly rotation of every employee should take place after every

three years in different braches of the bank.

Changes in Policies

There should not be any abrupt policies change by the upper management, as

this practice hurts the customer confidences in the bank. Government should make

long term policies

Need of Qualified Staff

Required, qualified staff should be provided to branch in order to improve the

functioning of the branch. Especially a telephone operator should be appointed.

Utility Bill Charges

Bank gets Rs. 2 to 3 to processes a utility bill, and it is very tire, tough and

hard job despite this working resulting in a loss to then Rs 3 to5 per transaction. These

charges should be increased to RS 10 per bill to enable the branch to cover their

handling costs and make some profit.

Credit Card

National bank of Pakistan should start its operation in credit card. These cards

are very helpful for the ordinary customer in general and the business people in

particular. To make it mores secure and to eliminate the misuse of it, the management

is required to keep proper security against the card.

Installing ATM

This branch is situated in the City, which is supported to be the hub of

business activates. In this area an auto teller machine (ATM) is the need of the hour

businessmen can easily check their balance in the bank and also with draw their

money conveniently.

Interest on Overdraft:

Overdraft is a short-term credit facility provided by the bank to its trustworthy

customers free of interest. Only bank commission is charge small amount of mark-up

on the overdraft, which will help the bank to improve its revenue position.


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Conclusion

If I have to express my experience of internship in Arif Habib Bank Limited Gulberg

Branch Lahore I would briefly say:

Arif Habib Bank is a good Organization in the way that anybody can join it for his/her long-term career. Overall working environment is comfortable. Management of

branch cares a lot of its employees and considers them as the Asset of bank. Behavior

of senior executive of bank is very polite and they are caring about the individuals

career and their growth.

However management is very demanding about the targets but good reward at the

achievement of assigned targets is awarded.

Employees at National Bank Of Pakistan are quite efficient. As Gulbherg Branch is

the main branch of National Bank Of Pakistan in the banking sector in Lahore , its

employees have to bring their bank among the list of good banks. Therefore, they


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work more than their working hours and it is all according to their will. It also shows

their loyalty, commitment to organization.

Employees are given the benefits like bonus, gratuity funds, loans, increments, and

medical.

All the customers are entertained individually. Same kind of behavior and attention is

given to all the customers. Getting ideas for improvement from customer side is a new

idea and that is working very well in National Bank Of Pakistan All the customers are

asked to fill a suggestion form and the standards of the bank are improved through

them.

Prioritizing its product portfolio in line with its corporate and consumer needs and

wants the bank is committed to develop products that give more value to its customers

in both the sectors.

In bank, all the work is done on computers. All the entries are made in computer.

Balance are fed into the computer. This increases efficiency of the bank.

During my internship training I gathered information regarding how a successful bank

operational aspect decorticated with the practical.

I found my internship training at National Bank Of Pakistan Gulbherg Branch Lahore

to be a very rewarding experience. The training was beneficial because it helpful me

to aware a real life working environment.