FINAL Dawn Carlin RESUME 2016

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<ul><li><p>Dawn Carlin 940-442-7597 </p><p> </p><p>SUMMARY </p><p> Reduction of aging resulting from complex contract disputes between clients and our business. Recognized by OGC for excellence in claims. </p><p> Chargeback Specialist, Loss Mitigation Specialist, Accounts Manager for Lowes Credit Services. Trained team of late stage collectors for government high profile relationships in 2009. </p><p> Numerous awards for Quality and workplace improvement. Development of the program Healthymagination within the workplace. </p><p>EMPLOYMENT </p><p> Xerox Corporation, Dallas, TX 2010 to present </p><p>Federal, State &amp; Local Government Collector </p><p> Merged from JcPenny Credit Services to Xerox Capitol Services in May 2010. </p><p> Received award for quality in elevations calls. </p><p> Managed Federal accounts from May 2010 till March 2016. Still working assisting sales with elevations within the billing and inquiry coe. </p><p> Initiating conference calls, letter and email correspondence to address issues on the file with accounts attempting to maintain the current business relationship. </p><p> Helped training for new electronic billing system within client segments to expedite payments. </p><p>Chargeback Specialist/Loss Mitigations Specialist/ Accounts Manager </p><p> GEMB in Merriam, Kansas (From 2004-2009) From October 2004 till September 2007 customer service and elevations for 30 private label credit cards. </p><p> Recognized for excellence in Cross sell and understanding in systems. </p><p> Assisted internal migration of employees within departments in systems training. </p><p> Promoted from Credit Specialist to cradle to grave account manager role May 2007. </p><p> Trained in Oracle based system and worked multiple commercial, and government accounts receivable accounts from May 2007 till September 2009. </p><p> Assisted with training for pci compliance within our segment. Also Loss Mitigation Specialist and Chargeback specialist projects within the department. </p><p>EDUCATION </p><p> Dallas Baptist University, 2010 to present. Anticipate Bachelor of Business Science Degree in 2018. </p></li></ul>