Final Assessment test

Please read all the instructions before you start doing your test!_____________________________________________________________________________

1. Insert the following verbs into the correct spaces to create a meaningful text.

makes designs employs eat live works

do produces travel presents plays uses are play is

DielleLorella Braglia _______________ the founder of Dielle and also the main designer. Her husband, Danillo, _____________ for the company as Marketing Director. Lorella___________ two collections every year and _________________ them at fashion shows in London, Paris and New York.

Dielle ____________ everything in Italy, and ___________ very modern equipment in its workshops the

company ______________ the services of seventy workshops in and around Reggio Emilia. It

_____________ 100,000 units per year. Lorella and her husband ____________ in a house in the centre of

Reggio Emilia, not far from the office. They ______________ not often there, because they both

_____________ a lot. How do they relax? ‘ I ______________ yoga and Danilo _____________ golf,’ says

Lorella. At the weekedends they _____________ golf together and _______________ out at a local

restaurant with their children.

2. True or false?

a. Lorella inherited this company from her parents. ___________b. She’s a single woman. ___________c. She doesn’t have a close relationship with her Managing Director. ___________d. Dielle doesn’t invest much on the company. ___________e. Dielle is an important source of work in Reggio Emilia area. ___________

3. Lorella wants to do some training at the moment because she needs to get new ideas for her work.Look at the words in the box and insert them into the correct spaces to write a formal letter!

wondering furthermore attend advertisement secondly provide more firstly discounts conclusion attention finally Madam whether questions

Dear Sir or _______________(1), I saw an ________________(2) about your course on the leaflet and got interested in it. I am writing to you because I still have some _________________(3) I would like to ask. _______________(4), I have been working as a designer for some years, so I would be grateful to _________________(5) this course. ________________(6), I would like to ask ________________(7) it is possible to attend the course for a professional designer like me. Also, I was ________________(8) if I need to bring my own material or you will __________________(9) me with some of yours.

_________________(10), I want to ask you on which days of the week the training sessions are and how long they last. Also, can I change the time? What is __________________ (11), I want to know if the payment is in advance or I should pay money after each lesson I have. ____________________ (12), I would like to know how much the practice room costs and what is included into the price. Maybe there are any __________________ (13) for students and bands? In __________ (14), I would like to thank you for your kind __________ (15) and time. I am looking forward to your reply soon. Yours faithfully, Lorella Braglia

4. Lorella gives lots of importance to vocabulary related to sales. Match the words on the left with their meanings on the left.

1.after-sales service v. to finalise a deal or sale; to make a sale ⃝2.buyer

v. to continue to follow persistently; to maintain contact ( e.g. after a lead) ⃝3.close

n. service that continues after a product has been sold (e.g. repairs, etc.)⃝4.cold call

n. a person who buys goods or services from a shop or business ⃝5. customer

v. to telephone a prospect without previous contact – also n.⃝6.deal

n. a business transaction- also v. dealer n. ⃝7.discount

n. a promise that a product will be repaired or replaced etc. if faulty – also v. ⃝8.follow up

n. in large quantity, usually at a lower price ⃝9.guarantee

n. 1- any person who buys anything / 2- a person employed by a firm to buy ⃝10. lead

n. useful indication of a possible customer to be followed up ⃝11.product

n. sales representative person who represents & sells for a firm; salesperson ⃝12.prospect

n. work done usually in return for payment – to serve v. see product ⃝13.representative

n. something made and usually for sale – to produce v. see service ⃝14.retail

n. a reduction in the price; a deduction (usually expressed as a percentage (%)) ⃝15.service

n. a possible or probable customer; prospective customer ⃝

5. Sometimes the excuses we give for being unavailable are not exactly true! Helen tells you about some of the things she says to “protect” FM Foods’ Ivor Norton. Put the words in order.

1. When he’s on the golf course I say: He / is / out / of / town / I / afraid / amI’m afraid he’s out of town.

2. If he’s gone to Brighton with his secretary I say: I / is / he / business / am / away / afraid / on

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3. If he drank too much at the office party the night before I say: sorry / he / is / I / off / am / but / sick

_______________________________________________________________________________________4. When he still hasn’t got back from lunch I say: meeting / is / am / he / in / I / afraid / a

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5. When his wife phones and he doesn’t want to talk to her, I say: sorry / his / I / is / am / busy / but / line

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6. Lorella makes lots of phone calls every day because she wants to be in contact with some of her clients! Fill the gaps in these instructions with words from the box.

a) __________________ the number in the phone book or call ______________________.b) ______________________ the handset.c) Wait for the ______________________.d) ______________________the number you want.e) Don’t forget to include the country and / or area ______________________ if necessary.f) If the number is ______________________, try again later.g) If you have a bad ______________________, phone the ______________________ and ask them to put

you through.h) When you’ve finished talking, ______________________ the receiver.

7. Nigel is phoning Dielle to make an appointment. Fill the gaps in his conversation with Lorella’s personal assistant . The first letter of each word is given.

a. Hello, Dielle, Lorella Braglia speaking.b. Hello Ms Braglia, it’s Nigel Braithwaite h__________ from PSJ. How are you?c. Fine, Mr Braithwaite. How can I h__________ you?d. It’s about a new designer type of dress we need for our Autumn/Winter collection. We’d like you to

design it. Do you think I could come and s__________ you about it?e. Certainly. When w__________ you like to come?f. Well, I’m away f__________ Monday to Thursday. Does the Friday s__________ you? At two o’clock

in your office?g. Yes, that’s fine with m__________. Do you know where we are?h. Well, I’ve never b__________ there before. Can you tell me how to g__________ there?i. Oh, it’s easy to find. We’re on Via Granada . It’s number sixteen, which is a very big building. We’re

on the ninth f__________.j. Could you s_________the name of the street for me?k. Yes, of course; it’s G-R-A-N-A-D-A.l. Thank you. See you at two o’clock o__________ Friday t__________. Bye.m. G__________.

8. Meanwhile Lorella wants to give Mr. Braithwaite some adivice on his new collection. Match the expressions for the advice with possible endings on the right.

1.In my opinion, you should a) I’d choose a more casual model.

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look up - engaged - dial tone - hang up - connection - information - pick up - code - dial- operator

2.Have you thought about b) is to choose a more casual model.

3.how about c) choose a more casual model.

4.if I were you d) choose a more casual model?

5.Why don’t you e) choosing a more casual model?

6.Your best option f) a more casual model?

9. Lorella wants to choose a new salesperson for her company.Look at the words from the box and say, which are the five most important qualities a sales person should have and explain why.

know the product be persuasive be a good communicator polite experienced technical knowledge tough hard-working clever get on with tactful ambitious elegant nice skillful patient helpful creative stubborn easy going

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10. For Lorella, the following nouns describe a salesperson’s top qualities. Change these nouns into adjectives.

Talent ____________________________

Trust _____________________________

Enthusiasm ________________________

Energy____________________________

Responsibility ______________________

Ambition__________________________

Help _____________________________

Flexibility__________________________

Commitment_______________________

Motivation_______________________

Gd luck!Your trainer,

Susana Correia

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