Finacle - Core banking Software Solution Overview

Finacle from Infosys

Solution Offerings - An Overview

Introduction to Finacle

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• Partners with banks to power-up their innovation agenda, enabling them to:

- Differentiate their products and service

- Enhance customer experience

- Achieve greater operational efficiency

• Addresses core banking, wealth management, CRM, Islamic banking and treasury requirements

of retail, corporate and universal banks worldwide.

• Empowers banks in over 131 banks across 65 countries with multiple sales, service and

marketing channels including e-banking, mobile banking and call centers.

• Strong innovation-facilitator

- Accelerates growth; maximizing value from business transformation

Finacle – Solutions and Services

Finacle Core Banking

• A comprehensive, integrated yet modular business solution that effectively addresses the strategic

and day-to-day challenges faced by banks

• Highly parameterizable, provides that much-needed flexibility to innovate and adapt to a dynamic

environment

Key Modules

• Differentiated product spread by leveraging Finacle’s product bundling capabilities

• Agile operations ensuring lesser vendor dependency and faster adaptability to changing

environment

• Unified view of customer across solutions enabling robust cross-sell framework

• Increased operational efficiencies and productivity

Business Benefits

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• Enterprise Customer Information • Islamic Banking

• Consumer Banking • Functional Services

• Wealth Management • Reusable Business Components

• Corporate Banking • Accounting Backbone

• Trade Finance • Infrastructure

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Finacle CRM

• A modular, multilingual, web-based customer-centric application that enables banks to leverage

ready-to-deploy CRM functionality for competitive differentiation

• Integrated with Finacle core banking solution, the solution offers end-to-end functionality to effectively

address the needs of the complete cycle of marketing, sales and service for banking products

Key Modules

• Aggressive customer acquisition through multi-channel and multi-wave campaigns

• Improved cross-sell framework by leveraging a unified 360° view of the customer

• Increased operational efficiencies enabled by Straight Through Processing(STP)

• Higher collaboration by leveraging the multilingual web-based single repository of information

• Lower Total Cost of Ownership (TCO)

Business Benefits


• Enterprise Customer Information File (CIF) • Service

• Loan origination • Call center

• Sales • Marketing


Finacle Consumer e-Banking

• A proven online solution for retail banking customers

• Provides a single unified view of the customer's many relationships with the bank and high flexibility

for customization and robust security features

Key Modules

• Improved cross-sell framework

• Provides banks tremendous flexibility to extend product portfolio and customize solution

according to requirements, thereby enhances agility and helping to identify new opportunities

and roll out new products

• Robust security

• Enhanced customer delight

Business Benefits


• Account Information and Transaction Reporting • Online Financial Management

• Payments and Transfers • Security Features

• Credit Card and Mutual Fund Modules • Alerts Management

• Electronic Bill Payment and Presentment (EBPP) Module


Finacle Corporate e-Banking

• A comprehensive, corporate and small business banking solution providing a single unified view of

corporate banking relationships across asset and liability products, limits, trade finance and cash

management

• Can be interfaced with disparate host systems and third-party applications

Key Modules

• Aggregated cross border service through a comprehensive facility to view critical information

and monitor transactions across geographies through a single interface

• Higher business agility which helps banks identify new opportunities and roll out new

products

• Robust security framework

• Lower total cost of ownership


Business Benefits


• Accounts Information and Transaction Reporting • Cash/ Liquidity Management

• Electronic Invoice Presentment & Payment (EIPP) • Reconciliation Reporting

• Payments and Transfers • Trade Finance

• Financial Instruments Management• Financial Supply Chain Management

and Trade Finance

• Collections Management • Alerts Management


Finacle Islamic Banking

• An integrated and comprehensive approach for banks to define and present Shariah-compliant

products to customers

• Strong product definition features, support for Islamic accounting and complete traceability for audit

differentiate the solution

• Accounting backbone to support back office functionalities and provides Straight Through Processing

(STP) capabilities on a SOA platform

Key Modules

• A flexible and varied feature repertoire for banks to design and deploy products for varying

market segments

• Lowered Total Cost of Ownership (TCO), proven scalability and robust performance for both

conventional and Islamic banking

• Greater process efficiency

Business Benefits


• Islamic Asset Products • Islamic Liability Products

• Mudarabah Pool Management and Profit Sharing • Hijri Calendar


Finacle Mobile Banking

• Empowers retail and corporate banking customers with access to banking services through SMS,

GPRS/ 3G and USSD-enabled handsets, leveraging a single platform

• Provides a secure, multilingual channel for banks to innovate by easily deploying new services with

improved time to market

• The ubiquity of the platform adequately addresses the challenges of encryption, communication,

synchronization, image resizing, downloading and security

Key Modules

• Greater customer convenience and enhanced customer delight

• A robust integration framework which leads to reduced turnaround time

• Leverages Infosys mConnect to provide a context-agnostic view to the transaction server

and include various customer segments

• Reduced integration costs by leveraging common interface messages, maintenance and

deployment costs

• Extensive application security features

Business Benefits


• Customer On-boarding • Value Added Services

• Mobile Banking and Payments • Alerts

• Mobile Financial Management • Security


Finacle Treasury

• An integrated yet modular front, middle and back office solution built on best-of-breed open

technology platforms, providing high scalability, flexibility and STP capability

• Supports a wide range of financial products and their derivatives in foreign exchange, money

markets and securities.

• Provides full back office processing capabilities, including General Ledger, and has extensive middle

office features such as limits, risk and liquidity management

Key Modules

• Comprehensive 24x7 solution to address corporate clients’ needs for sophisticated

functionalities

• Full STP for all supported instruments and a powerful integration framework ensures higher

operational efficiency


Business Benefits


• Cross Asset Support • Middle Office Modules

• Front Office Modules • Back Office Modules


Finacle Wealth Management

• A modular, fully scalable, integrated core banking and investment management system designed for

the specific needs of retail and private banks

• Offers a unique combination of an extensive portfolio of functions with impressive flexibility

• Enables end-to-end processing of investment products from diverse asset classes

Key Modules

• Leverage the HNWI opportunity for cross-selling and fee-based personalized advice

• Flexibility to tailor solutions and create new product flavors and addition of innovative

functionalities and features enables banks to easily enhance their product portfolio

• Higher operational efficiency by leveraging complete Straight Through Processing (STP)

Business Benefits


• Structured Products • Equities

• Mutual Funds • Insurance


Finacle Alerts

• Empowers banks with the capability to alert end users, corporate and retail, about events recorded

by the bank’s diverse business systems

• Built on new-generation industry standard technologies, the solution provides multi-channel and

multilingual support

• Provides alert categories, group alerts for the bank’s internal users as well

Key Features

• Reduced dependencies on branch or call-center directly leading to cost savings for the bank

• Increased process efficiencies and collaboration through automation


Business Benefits


• Configurable Business Rules • Multilingual-enabled

• Multi-channel delivery including push and pull type channels

• Facility to capture usage data for billing purposes

• Configurable alerts framework allowing easy rollout of new alerts

• Capability to extend alerts to any third-party system, through configurations


Finacle Analyz

• Provides holistic customer analytics for banks, through both insightful business reports and rigorous

statistical models

• Enables the business to cross-leverage analytic output, resulting in institutionalization of customer

relationships and differentiation of service experience

• Flexibility to pick and choose specific customer analytic functions relevant to the business, across the

customer life-cycle stages of acquisition, development and retention

Key Modules

• Robust framework for customer acquisition, development and retention

• Enhanced customer value through analytical insights that facilitate effective cross-sell and

up-sell and improved stickiness

• Reduced time to market by leveraging predefined data mapping, extraction programs and

data aggregation outputs

• Low total cost of ownership

Business Benefits


• Campaign Management • Attrition and Loyalty Analysis

• Cross-sell and Product Holding Analysis • Transaction Behavior Analysis

• Customer Profitability and Lifetime Value Analysis • Service Request Analysis


Finacle Customer eXPerience

• Real-time Intelligent, Conversation and interaction management Engine (RICE) to add conversational

tacit intelligence to customer interactions, in real-time

• Functions as a relevance-based system, displaying key offers applicable for the customer

• Factors new information in real-time, adjusts to prompts and intelligently participates in customer

interactions, simulating real human conversation

• Assimilates structured, unstructured, real-time and offline data, through multiple channels and

interactions

Key Modules

• Robust cross-sell framework which effectively sustains true relationship banking

• Greater service efficiency

• 'Business class’ customer experience

Business Benefits


• Real-time Intelligent, Conversation and interaction management Engine (RICE)

• Operations Manager

• Advisor • IntelliQ

• Relationship Manager One View • Internet Agent


Finacle Finanz Tools

• Simple-to-use financial calculators, simulators and modelers that engages banks’ customers through

personalized product illustrations

• Enables easy-to-understand rendering of complex concepts, by presenting overall product pictures to

the customer, without compromising on the details

• Bank can mix and match the range of tools, embed these directly into any or all of the sales

channels, and use them as online marketing tools for simulation, comparison, illustration, goal

seeking and guidance

Key Modules

• Shortens prospect-to-customer conversion cycle

• Sustained cross-sell framework for banks to aggressively explore opportunities

• Localization capability, including multilingual and multi-currency support, empowers banks to

drive the innovation agenda, across their multi-country operations

Business Benefits


• Lending • Credit Card Payoff

• Loan Repayment Calculator • Wealth Creation

• Deposits • Retirement Plan Checker

• Savings Deposit Calculator • Insurance

• Credit Cards


Finacle Direct Banking

• A comprehensive solution to directly acquire, track and service customers, through the Internet,

mobile or call center channels, in the complete absence of a brick and mortar infrastructure

• Provides an end-to-end platform that supports the full-fledged delivery of a comprehensive range of

assets and liabilities solutions

• Interfaced with a powerful online sales enabler infrastructure, to drive customer e-acquisition and

extend the branchless bank’s outreach

• Pre-configured parameters and support for multilingual call-center operations, rapid multi-entity

Key Modules

• Rapid business roll-out by leveraging pre-configured processes and support for right-

sourcing of complete operational logistics

• Aggressive customer acquisition and improved cross-sell framework

• Maximizes service efficiencies and cost rationalization, facilitates reduction in service

distribution and transaction costs

• Robust security features

• Enhances customer delight

Business Benefits


• Online Customer Acquisition • Business Process Outsourcing Services

• Online Service Fulfillment


Finacle Advizor

• Enables banks to deliver products and services through a fully assisted self service channel that

capitalizes on the organization’s existing Internet banking capability

• The solution brings to the self-service channel the comfort of human intervention through ‘triple play’

entailing video, audio and data communication along with co-browsing

• Provides banking customers real-time access to their relationships with the bank

Key Modules

• Self-service capabilities empower customers to access comprehensive banking services in a

completely secure environment

• The additional comfort of human intervention, through video, audio and data communication,

creates a truly satisfactory customer experience

• Robust inclusivity framework extends the reach of banks’ services to various customer

segments, including under-banked and unbanked communities

• Lowers operating costs by leveraging existing Internet banking solution

Business Benefits


• Customer Interface • Co-browsing

• Advisor Interface • Advisor Performance Management

• Audio/ Video Support


Finacle Inclusion

• Enables banks to gainfully serve the under-banked and unbanked with relevant products and

services, with optimal operational efficiency

• Supports customer on-boarding using smart-cards and smart applications, delivery through channels

ranging from laptops to specialized hand-held devices, fingerprinting-based biometric authentication

• By leveraging business correspondent network the bank’s field staff can support customer

registrations, cash transactions and service both inquiries and requests

Key Modules

• Cost-effective business engine to access to a new customer segment and enhance customer

experience

• Ease of operation through spot-registrations and customer on-boarding in online and offline mode

• Robust security features like fingerprint-based biometric authentication, URL encryption, referral

URL check and session management

• Reduced integration by leveraging common interface messages, maintenance and deployment

costs, translating to significant cost savings

Business Benefits


• Core Functionality • Administration • Smart Card Management • Request Management • Remittance and Payment • Reports

• Funds Transfers and POS Transactions • Charge Engine

• Security • Self-service


Finacle WatchWiz

• A comprehensive new generation monitoring solution that effectively delivers integrated 24X7

monitoring and management services for Finacle and its extended infrastructure

• Rendering a holistic ‘glass box’ view of Finacle, it empowers banks to proactively monitor and analyze

health parameters, including critical application data, Finacle user data, Finacle transaction data,

Finacle services data, Database, among others

• Assists in root cause analysis of issues, establishes health parameter correlations and monitors

configuration changes

Key Modules

• Improved productivity by leveraging out-of-the-box data correlation which directly reduces

manual effort for root cause analysis

• Increased ROI is a direct result of the reduced downtimes on mission critical modules and

complete automation of Finacle solutions’ monitoring

• Improved customer services

Business Benefits


• Extensibility Framework (J2EE) • Deployment View

• Agent-less Monitoring • Error Log Monitoring

• Performance Data Analysis • Configuration Monitoring

• Diagnostics • Alerts

• Customizable Dashboards


Finacle Operational Data Store

• Empowers banks with a secure and reliable technology infrastructure to derive optimal value from

data, and meet a whole range of operational, business and strategic objectives

• Meets banks’ demand for business analytics, with format and feature-rich reports that can be

extensively customized

• Provides decision makers an anytime-anywhere unified view of the bank’s structured operational data

Key Offerings

• Streamlining data dissemination processes increases business agility

• Improved performance by managing operational data and relieving OLTP and other

transactional systems at the bank off the load

• Data fidelity for improved strategy


Business Benefits


• Application data dictionary • Standardized business data model

• Error and audit management • Row level security feature

• Extraction, Transformation and Load (ETL) facilities • Reports and Extracts

• Standardized business data model • Data Model Structure


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© 2009 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.

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Finacle - Core banking Software Solution Overview