FILLING THE GAP“STANDARD PROCESSES”

Created By:

Emily M

Larry H

Larry B

Andy S

Mark Y

Standard Work Processes

Standard work – system of developing the best known method for performing a task or job.

Every person performs the job in the same way, following the process for the best known method.

What is a process?

A series of individual operations that must occur in a specific sequence to create a design, complete an order, or produce a product

Having a process helps us see waste

So how do you create a process?

Creating a Process

Focus on organizationSortSet in Order

Make sure all team members are able to use the process

Sort

Step 1For Example: What is the first thing you do

when you are going to make an ice cream sundae at home?

Determining what is neededIdentify required steps in the process

Set in Order

After you have determined everything you need and the steps needed, what do you do next?

OrganizeDecide the order to do the steps

CREATING A PROCESS FOR MAKING AN ICE

CREAM SUNDAE

Est. 1988

No standard Process

IPMM Ice Cream Shoppe

Rules of the Simulation

Everyone is on the same team You will have a total of 8 orders to fulfill All of your supplies are available on the

table in front of you like at SubwayYou won’t need any “getting” actions i.e

“getting out a bowl” Order are complete when they are

placed in the “Serving Location”

Here are your materials/tools/ingredients

Sort Using the materials

we have supplied write out all the steps you would do on post it notes

One step per post it

Why do we do it this way?

Set in Order

Step by step put them up

Everyone agrees on order of the stepsWhy?

Fill out order forms

Run Test Run 10 Minutes to brainstorm and setup table

and materials. Keep in mind:

You must follow steps as written since as a team you determined them as the best possible way

Remember our training on Pull System and Kanban

Pull system Pull system strives to eliminate wasteKanban

You must tape the Scoops – to keep in a scoop shape

Each order must have 2 scoops Just like in the shop, Accuracy,

Presentation and Cleanliness are important. You will be judged on these criteria to get a winner!

Your 10 minutes start NOW!

So….

Do you like the order?

Did it run smoothly?

Do you need to change anything?

Let’s try it again!

How We Standardize Getting the process written in a public way Notifying everyone that it is now the

standard Training everyone involved Run audits to make sure that it is running

smoothly

MOST IMPORTANTLY

Everyone should do this process the same way everyday/every time

Why Standardize

Everyone doing job the same way – because that is defined as the best way by the team

If there is a new finding of a new best way that becomes everyone’s new best way

We improve everyone’s process not just how one person does it.

Kaizen improves a standard