9AM Field Staff Management Simplified

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Integrated Field Staff Management & Customer Care System conceptualized by Users with

decades of experience in Customer Care / Relationship Management & designed by IT

veterans

Two minute Set-up for Enhanced Productivity & Quick Issue Resolution

Save up to 40% on your Operational Cost

Lower Communication & Travel Costs. Enhanced productivity curve of Field team

Reduced Conveyance Expense | Minimum response time to customer

Optimized Resource Allocation

Higher brand recognition of company | higher customer loyalty.

The Mobile App works in Off-line and On-line mode enabling the Field Staff to use their app

even without Internet

HIGHLIGHTS

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Administration Console available on Workstations | Tabs | Mobiles

Mobile Application used by Field Staff works with/without internet. In remote locations where

there is no or limited internet, the mobile works in off-line mode. No data is ever lost,

application just needs the GSM (telephone connection) to be operational. Always know all

activities performed by Field Staff even when staff is off-line

GPS locations are tracked without internet, cell tower triangulation tracking used when there is

no GPS available. You never loose track of your Field Staff.

9am uses “satellite time” and not the mobile local time. Web administrator always get correct time and data integrity is maintained.

Always know "exact location" of your staff for Real Time Allocation & Resolution of tickets.

Track and Optimize your mobile assets "Real Time“

Instant Customer Satisfaction Score generation through "Delight Codes".

9am mobile app on mobiles help Field Staff manage their tasks effectively

Recover bad debts. The system always prompts you whenever you try to create a new task for

customer with pending invoices.

HIGHLIGHTS

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Designed as a win-win for the Company-it’s Clients-and Field Staff

Benefits to the Company

Never loose track of your Staff/Tasks/Invoices & Payments

Optimize Operational Costs through strengthened Organization structure and processes

Know your exact cost (labor + material) per Task/Task Category. Optimized & Competitive costing

Minimum response time to customer coupled with exact time frame commitment on complaint

resolution.

Lower cost per complaint closure.

Average Turnaround time bifurcated by complaint type.

Immediate reconciliation of work job done status through delight code.

Knowledge management enables management and field team to be on same page on tracking fault in

complaint closure.

Field team optimization enables you to do get more work output even with lesser field staff.

BENEFITS

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Benefits to the Field Staff

Quick resolution time.

Enables first time right through knowledge management as field team has a better understanding of

customer complaint before visiting customer premise.

Multiple visits not required for complaint closure.

Enables individual field team members to access their task assignment and task completion while on

field.

Instant complaint closures via mobile application.

Enables view of individual productivity effort per day .

BENEFITS

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Benefits to the Customer

Minimum response time from company towards complaint registered.

Exact time frame commitment regarding complaint resolution when complaint is registered.

Customer delight factor as to my complaint is being worked up instantly from the moment complaint is

registered.

SMS response enables customer to honor time of visit.

BENEFITS

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Appreciate your Time

Thank You