Kingston Hospital Magazine | Issue 2 | Winter 2017

Festival of CulturePage 6

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At a glance over half a million attended Kingston Hospital in 2015/16:• 116,557 A&E attendances• 5,636 babies born• 57,002 patients admitted• 418,094 outpatient attendances

Interested in advertising? Contact the Hospital’s Communications Team020 8934 3613/3614/3843 comms@kingstonhospital.nhs.uk

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We have:• 7,000 Foundation Trust Members• Over 3,000 staff members• Nearly 10,000 twitter followers • 105,968 views over a month of the hospital website• 2,000 printed copies to be distributed around the Trust

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The hospital supports a population of around 350,000 people in the surrounding area from the boroughs of Kingston, Richmond, Roehampton, Putney, Merton and East Elmbridge.

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NEW!

Find out what makes us Buzz

Welcome to the Winter 2017 edition of Buzz, Kingston Hospital’s magazine. We’ve had some lovely feedback from our first issue, and already we’re onto our second. The magazine has been a great way to celebrate all our achievements and keep everyone in the loop about what’s happening at the Trust.

In our second edition, we’ll be reviewing all the exciting things that have been happening in the last few months – there have been many! We’ll take a look at our hugely successful Festival of Culture, which celebrated the cultural diversity

of our workforce; we’ll put the spotlight on some our staff members who went above and beyond and were rewarded at our #TeamKHFT Annual Staff Awards; and find out what the average day of a Radiographer involves.

In our news bulletin this issue, we’ll update you on the transformation of our Emergency Department, tell you all about the activities that World Sepsis Awareness Day brought and give you some good news from our Physiotherapy, Sexual Health and Clinical Research departments.

Our preparations for Christmas and winter are underway, with the arranging of our annual festive events and planning for the busy winter period. Once again, we’re expecting to see extra pressure on our Emergency Department, but we’re hopeful that our urgent care works will help to relieve some of this.

I hope you enjoy reading this second issue of Buzz!

Ann Radmore, Chief Executive

Kingston Hospital is a busy place. Here are some facts that you may not know. In 2016/17:

Ann Radmore, Chief Executive

Call Kingston Hospital 020 8546 7711Visit our website kingstonhospital.nhs.ukRead Buzz online kingstonhospital.nhs.uk/buzz @KingstonHospNHS /KingstonHospitalNHSFT

Buzz is published by Kingston Hospital Communications Team © Copyright 2017

If you would like to advertise in the magazine, please telephone 020 8934 3614 or email khft.comms@nhs.net

Please recycle this magazine after use. Printed on paper from sustainable sources.

Welcome | Buzz 3

Did youknow?

116,557patients seen in A&E

5,636babies delivered

57,002patientsadmitted

418,094outpatientappointments

We welcomed Sally Brittain, our new Director of Nursing and Quality, to the Trust in October.

Sally joined Kingston from Frimley Health NHS Foundation Trust, where she held the role of Deputy Director of Nursing. She is a registered nurse and midwife who has had various leadership roles within the NHS.

We’re delighted to welcome Sally to Kingston – her passion for supporting staff and commitment to

making sure all patients have equal access to high quality care make her a perfect fit for Kingston Hospital.

Sally (left) getting her flu jab

New Director of Nursing and Quality

4 Buzz | Bulletin

Transforming our Emergency Department Earlier in the year, we invested £1.5million to transform our emergency care facilities, after being awarded £983,600 from the government’s urgent care fund. Work then commenced on the hospital site to expand our Majors and Resus facilities and build a new Urgent Treatment Centre. Last year Kingston’s Emergency Department (ED) saw almost 120,000 patients, a figure that continues to increase. The new facilities will help us ‘stream’ patients who come through our doors, ensuring they get the best care in the most appropriate setting. After months of building work, our Urgent Treatment Centre opened its doors at the end of November, just in time for the busy winter period. Work on Majors and Resus is in full swing and is due to open in February 2018.

ED Matron Lindsey and Admin Manager Caitriona donned their High Vis and hard hats to take a look at building work. Lindsey said: “We can’t wait to see the finished product. It will make a huge difference to patients and staff in ED and help to ease the pressure we face.”

Two doctors from our Royal Eye Unit travelled to Bangladesh in November to perform life changing surgery on some of the poorest people in the country, who do not have access to medical facilities.

Funded by the Global Aid Trust, Clinical Director Mr Hooman Sherafat and Ophthalmologist Dr Ziaul Haque saw 2600 people in two days and performed cataract surgery on 128 patients. Some of the Bangladeshi people receiving the operation had such advanced cataracts that they were registered as blind; the operations have saved their sight.

Mr Sherafat said: “It was a very successful trip and I am glad we were able to see so many patients. It’s extremely rewarding to perform this operation on someone with such advanced cataracts, and be able to give them their sight back.”

Saving sight in Bangladesh

"We can’t wait to see the finished product. It will make a huge difference to patients and staff in ED"

Sexual health support The Wolverton Centre, KingstonHospital's sexual health unit, startedproviding new outreach services foryoung people this autumn.

The new service provides sexual health information and advice outside of mainstream education, mainly targeting young people fromvulnerable groups such as BAME andLGBT groups, looked after children and those with learning difficulties.

The service also provides training and support for sexual health professionals.

This year, we made bigger improvements in recruiting to clinical trials than any other NHS Trust in the country. As a result, more people in the local community are being given the opportunity to access new and better treatments through participation in clinical research. Increasing the number of clinical research studies and the amount of participants recruited onto these

studies enables more patients to benefit from improved care in the local area. Our Medical Director, Jane Wilson, said: “Our Research and Development team are consistently developing new projects and increasing our research portfolio. We are extremely proud to be one of the most improved Trusts in this field.”

Big improvements in Clinical Research

In November, we celebrated the hard work and dedication of our staff at our third annual

#TeamKHFT staff award ceremony. Held at All Saints Church in Kingston the evening was an opportunity to recognise the outstanding work that our staff do across the hospital. As in previous years, we invited members of staff, patients, volunteers and carers to nominate staff who have shown commitment and dedication to their roles, and who demonstrate the Trust’s core values of ‘Caring’, ‘Safe’, ‘Responsible’ and ‘Value Each Other’. We had an incredible 250 nominations this year – surpassing last year’s nomination count by a long way! We had 17 award categories including ‘Rising Star, Behind-the-scenes Team of the Year’ ‘Improvement Award’ and ‘Positivity Champion’; with 44 winners in total. The awards were hosted by TV presenter, 2017 MasterChef champion and local resident Angellica Bell and were sponsored

by Cerner, Kingston Lodge Hotel, Extra Space Solutions, Selecta, Prime Care Solutions Ltd and Kingston Hospital Charity. Congratulations to all our winners and thank you to everyone who took the time to nominate. A full list of winners is available on the Kingston Hospital website: www.kingstonhospital.nhs.uk/news-events.

StaffCelebrating our outstanding staff at the #TeamKHFT Annual Staff Awards

Feature | Buzz 5

From top: Maria Evora, winner of the Chairman’s

Special Positivity Award; Michael Cooper, Unsung

Hero runner-up; and Clare Ward, one of our

Team KHFT Stars; Our ‘Patient’s Choice’ Award

winners – all nominated by hospital patients;

Blyth Ward were the winners in our Frontline

Team of the Year Category and below: Maxine

Collyer won the 2017 Leadership Award

Big improvements in Clinical Research

6 Buzz | Feature

Our cultures make our hospitalIn October, Kingston Hospital held its first ever Festival of Culture – a week dedicated to the celebration of our multicultural workforce! Our staff really embraced the week, jumping at the opportunity to share their cultures with their colleagues, our patients and their families.

Our hospital comprises staff from over 70 different nations, accounting for more than a quarter of our entire workforce. Every one of these plays an important role in making Kingston Hospital what it is.

During our Festival of Culture staff took part in a range of different activities to showcase their cultures and celebrate the Trust’s multiculturalism. We’re very competitive here at Kingston, and day one of the week saw the launch

of our decorations competition, where staff in 14 different

departments decorated their work areas with flags, symbols, artefacts, and a host of other things that symbolised their cultures.

In keeping with Kingston’s love for food, we held a World Buffet with dishes from all over the world, all made and brought in by our staff. We had Belgian Waffles, Persian Salad Olivia, Brazilian Brigadeiro, Jamaican Saltfish and many more – with 12 nations' traditional dishes represented in total. Some of our Filipino and Macedonian colleagues went the extra mile by donating a range of different dishes for staff to try!

We hosted an evening of music and dance, which saw performances from staff members showcasing a range of talents. We kicked off with an Irish singer and guitarist, followed by a Korean dancer and ended the evening with an extremely talented

group of clinical Filipino staff who sang traditional songs about their native country – a whole range of different cultures on show!

Elizabeth Soyombo, a Sister on Canbury Ward said: “The week has been a fantastic way of bringing everyone together! It’s got everyone on our ward talking and we’ve learnt so much about the different cultures and countries each other comes from.”

Our Chief Executive Ann Radmore said: “The way our staff have embraced the week has been wonderful. There has been so much to learn and hear and taste! It was the perfect example of how our staff support and appreciate each other and it was heart-warming to see everyone’s enthusiasm to be involved. We definitely want to make it a permanent fixture on Kingston Hospital’s calendar.”

Festival of Culture “The way our staff have

embraced the week has been wonderful"

Bulletin | Buzz 7

“The class has been brilliant. It’s given me the confidence I needed to get active again – having a trained physiotherapist with me made me feel safe"

‘What’s in the red bag?’

Physio support for breast cancer patients

In June 2017 we launched the ‘red bag’ initiative to help improve the experience for patients who come to Kingston Hospital from care homes. The scheme was originally set up in Sutton and was developed by the Trust in partnership with local Clinical Commissioning Groups, London Ambulance Service, care homes in Richmond, and has just been rolled out for care homes in the Kingston borough.

Under the new scheme, when a patient at a care home needs to come to Kingston Hospital, staff will pack the red bag to travel with them in the ambulance. The bag contains belongings such as toiletries and

clothes, medication, and paperwork about the patient which stays with them at all times. The bag will stay with them throughout their hospital stay and go back with them when they are discharged.

The red bag initiative has made a huge difference to patients coming to us from care homes and has helped our staff by ensuring all a patient’s information is accessible when they arrive.

The scheme also been shown to reduce the length of time patients from care homes spend in hospital and has made this transition much easier for patients and staff alike.

Two of our Physiotherapists, Kate Martin and Sarah Morrison, have been running a

specialist physiotherapy programme for patients who are undergoing or have recently completed treatment for breast cancer. The classes, which have been running since earlier this year, provide support for women during their challenging cancer journey.

Kate runs a drop-in physio class for breast cancer patients who have

recently had their operation or those due to undergo treatment. The women are given information about recovery and practice exercises to improve their range of movement.

Sarah’s class supports patients who have completed all treatments and want to get back to normal levels of activity. The class helps the women with their fitness, aiming to increase stamina and decrease fatigue; it is very active and includes a circuit of different exercises, which increase in

difficulty over a course of the six week period. It also provides a social setting for the women to discuss their situation and share experiences with each other. In this way, the class supports them in regaining their mental strength, as well as their physical strength, and helps them see that they are not alone and to stay in a positive frame of mind.

Francis, a patient who attended Sarah’s class earlier in the year said the class has helped her to regain a sense of normality in her life: “The class has been brilliant. It’s given me the confidence I needed to get active again – having a trained physiotherapist with me made me feel safe as there was always someone there to make sure I was doing it right."

Our values

Cycling for Kingston Hospital CharityMargerita Dargon and Nikki Kearsley from the hospital’s IT Department successfully completed the 54 mile London to Brighton Cycle Ride on 17 September, raising £1,400 to support the next phase of our dementia care programme. Well done and thank you Margerita and Nikki! Kingston Hospital Charity has13 places in next year’s RideLondonSurrey 100 event on 29 July 2018.Get in touch if you are interested in securing a place by calling 020 8973 5041(external)/extension 5041 (internal) or by emailing amanda.silva@nhs.net.

We also have access to a range of hike and bike and other interesting

challenges, so contact us if you and colleagues or friends would like to get involved and raise funds for a particular project at the hospital.

8 Buzz | Bulletin

John Chinegwundoh, Clinical Director John won under Value Each Other for going the extra mile to support a new Junior Doctor at Kingston Hospital. The young doctor was extremely anxious about working on a busy medical ward, but John spent lots of time coaching and reassuring him.

Every month we award staff for living our four values to the highest standard.

Lindsey Maouhoub, Senior Sister ED Lindsey won under the Safe value for championing Safer Sepsis Care. Delivering this care is very time sensitive and Lindsey was a key part of the team that achieved the quickest time; from arrival at the Emergency Department to antibiotic administration within eight minutes.

Nick Stevenson, Porter Nick received eleven nominations under the value of Caring for always being polite and helpful to his colleagues. He always goes above and beyond the call of duty to assist with staff, patients and visitors whenever he can. He is such a positive person and never complains.

Jenny Crooks, Research & Development Coordinator Jenny received the Responsible value award for the excellent support and leadership she has provided to the Dermatology team. She has been actively involved with our research portfolio, helping Kingston become the second largest recruiter in the South London area.

CharityKingston Hospital Charity supports the services of the hospital by fundraising and providing much-needed equipment, services and facilities for patients and their families, carers, staff and visitors.

Sepsis SeptemberWorld Sepsis Day took place in September, and staff at Kingston Hospital got involved to help raise awareness of the condition.

Every year in the UK, 260,000 adults and children are affected by Sepsis, with an estimated 44,000 dying. Early recognition and prompt treatment is critical. During Sepsis Awareness Month the Trust helped to raise more awareness around the condition and how important it is to recognise it early on when diagnosing a patient.

Our Emergency Department (ED) ran a competition called ‘Find Wally…Find Sepsis’. The staff in ED have worked hard to inform both the public and staff on how to recognise the signs of Sepsis and the treatment plan for those patients identified as being at risk.

Staff in our Emergency Department and Paediatric ED really embraced raising awareness around Sepsis.

Deona Watson, one of our Senior Sisters in ED said: “We’ve all been wearing stripy ‘Wally’ socks in the department and it’s helped created

a real buzz. Both staff and patients couldn’t stop talking about it and it really increased our reach when it comes to raising more awareness. We will continue to work toward conquering the sepsis mountain by implementing SEPSIS 6.”

A space to reflectThanks to M&S we recently unveiled a newly refurbished outdoor space for people being supported by our Neonatal Unit charity Born Too Soon.

This space, dubbed ‘The Garden of Reflection’, provides a quiet space for patients, relatives or staff members

to reflect and take a minute out of their busy day or stressful situation.

The garden’s makeover was fully funded by M&S, who chose Born Too Soon as their charity for the year, and sent down a group of volunteers from their Kingston store.

Neonatal Unit Matron, Marie Richter, said: “We’re really grateful to the staff at M&S for their hard work to makeover our garden. The families supported by Born Too Soon deeply value this space as somewhere to reflect and relax, as they go through a difficult time in their life.

Bulletin | Buzz 9

My day normally starts at 8:30am. As a radiographer in the Emergency Department (ED) I take over from my night shift colleagues and my first task of the day will be to have a quick handover meeting with them. I’ll then see if there are any patients in ED left from the night shift waiting for an x-ray, and make them my priority.

First thing in the morning is usually the quietest time of day. I try to use this time to do admin work such as updating the Radiology on call rota. Most of our radiographers do at least one night shift and one long day every week. I am also the student co-ordinator in the department so I usually take a few minutes in the morning to catch up with our student radiographers that come on placements here from Kingston University.

I’m what’s called a Reporting Radiographer, which means as well as taking the x-rays, I am qualified to review and interpret the skeletal images to see if there is anything

abnormal. When I’m working in ED, this often means giving opinions and advice to colleagues who have queries about images. I’m also given dedicated reporting time where I spend most of the day looking at x-rays and writing the reports for the consultants – they then take this to the patient to give them their diagnosis.

By midday we’re usually a lot busier, as there are often a lot of patients waiting in ED by this time. Part of my role is to make sure we continue to work efficiently and effectively as a department during these busy times, as it can be quite stressful. I can also be required to visit a ward or other areas in the hospital to run mobile X-rays for patients who aren’t physically able to come down to the department.

When the end of the day comes, I’m pretty worn out. People often don’t realise that being a Radiographer is a pretty physical job – the equipment we use is heavy and we’re on our feet for most of the day.

I’ve been a radiographer at Kingston Hospital for 19 years now. In that time I’ve seen the evolution from film to digital radiography, which was a significant change in the way we work, and definitely one for the better as it makes the whole process easier and quicker for us and our patients. The department is currently going through another big transition, as we prepare for new equipment and a re-design to expand our radiology diagnostics. It will be exciting to see the finished product and have a fully state of the art department to work in.

I was originally attracted to the profession as I’m fascinated by anatomy. I enjoy being one of the first points of contact for people come to the hospital – almost every patient will need some form of imaging, and we are the ones who first discover what the problem is.

I also find the job really rewarding, and it’s great to be able to pass on my knowledge to the junior radiographers. As part of my student co-ordinator role I occasionally give lectures about image interpretation to the Radiology students at Kingston University. I studied there myself, so it’s really rewarding to be on the other side and help those just starting out in the profession.

Clare Thomas Reporting radiographer Kingston Hospital

A day in the life...10 Buzz

Buzz 11

Awesome Audiologist Our Head of Audiology Justine Sweet was named runner up Audiologist of the Year 2017, an accolade given to top hearing practitioners in Europe who have a made a positive difference to the lives of their patients. She received an impressive 17 nominations for the award in total!

It’s been a very busy couple of months for Justine, who also received a Fellowship Award for the publication of her report Improving care for people with hearing loss, tinnitus and dementia. She travelled to the USA to research the subject.

RemindMeCare Derwent Ward has introduced new personal engagement software ‘RemindMeCare’ to revolutionise the way it cares for patients with dementia. RemindMeCare is a unique piece of software that creates an e-collection of meaningful images and video that describes the habits and achievements that make everyone unique. The software is helping staff on Derwent ward to deliver more personal and informed care to our patients with dementia. Find out more about RemindMeCare in the next issue of Buzz.

Our Feedback

Jodie Holland @KingstonHospNHS staff on Isabella Ward and the breast care team are amazing! Not only brilliant at their jobs, but so caring. Thank you.

Joe Garner@KingstonHospNHS thank you so much for such wonderful care and brilliant staff in the maternity department. We can’t thank you enough #MyNHS .

Catherine Hodgson @KingstonHospNHS big thanks to the Audiology department who took time to talk through my child’s test that I couldn’t be at. You reassured this worried mum!

Klaus Dodds@KingstonHospNHS thank you so much for all your care after my bike accident. You are the best!

Philip RobinsonJust been at @KingstonHospNHS Outpatients. Great staff, efficient system – way to go!

William Britton 5 Was released from Hamble Ward after spending a week there due to severe breathing difficulties. From the paramedics and A&E to treatment on the ward, everyone was very caring and thoughtful – I was very impressed. The staff went way beyond the call of duty to make my staff as bearable (and sometimes even enjoyable as they were such good company) as possible. I really cannot praise them highly enough.

Michelle McLean 5 Absolutely blown away by the kindness and care given to me on the Malden Suite during recovery after a very difficult labour. The neonatal unit staff were also absolutely incredible with a wealth of knowledge and skills in caring for my little girl for eleven days. The emotional support during this very difficult period was invaluable. Thank you so much Kingston Hospital!

Send us a message on Twitter to @KingstonHospNHS

You can also reach us on our Facebook page Facebook.com/KingstonHospitalNHSFT

Catherine Smart 5I had day surgery here yesterday and I cannot praise the staff enough. Every person I came into contact with was a real credit to Kingston Hospital. Very proud that this is my local hospital, it is a very clean, cheerful and modern environment to be in.

Tony von Freidorf 5Excellent service on a bank holiday weekend at A&E. Even though staff were extremely busy and under pressure, their professionalism and behaviour was impeccable. Big love for them all – they fixed me in no time.

Naomi Dare Thank you all @KingstonHospNHS for the amazing care and kindness you gave my daughter when she broke her arm two days ago

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