Felicia RobertsP h o n e ( 2 1 4 ) 2 8 2 - 6 5 8 9

E m a i l - f e e b e e i b e @ g m a i l . c o mhttps://www.linkedin.com/pub/felicia-roberts/7/843/6ab

Sr. IT Project Manager / Program Manager

Experienced IT professional with over 12 years in Project Management successfully leading all phases of diverse technology and business projects

Strategy and Planning; Demonstrated history of accurately determining scope, duration and complexity of projects and delivering innovative solutions and producing high-quality deliverables that meet or exceed timeline and budgetary guidelines.

Definition and utilization of quantitative measurement techniques Excellent communicator; Acutely skilled in executive level presentations leveraging technical,

business and financial acumen with ability to clearly lead communication sessions with client executives, project team and stakeholders.

Expert in agile and waterfall project management methodologies. Concurrently plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements and business continuity.

Project management experience spans Six Sigma SIPOCs, waterfall and Agile methodologies.

Skills Summary:

15 years Mortgage Banking and Servicing

13 years Information Technology

Waterfall & Agile SDLC

IT Strategy & Planning

Data Connectivity Strategy, Planning & Execution

Information Security Management

PMO Governance

Systems Analysis

Process Improvement

MS Project / Excel / Visio

Contract Management

Risk Management

Vendor Management

Default Management

Business Continuity

QA Planning & Execution

Professional Experience

Accomplishments:

Successfully delivered 20 projects from 2011 – 2015 with average budgets of $1.2 million and above

Only PM within the 50+member PMO organization who consistently and concurrently manages 5 or more large and extra-large projects across multiple lines of business while maintaining responsibility of Jr. PM and BSA staff management.

2015 – Managed all technical and business components across multiple LOB’s to upgrade the LPS Desktop enterprise data feed, meeting customer expectations, project budget and timeline.

2015 - Managed all technical and business components of a business critical conversion of the real estate owned servicing system Equator to reCascade

2013 – Concurrently managed two projects budgeted at $1.6mil and $750K respectively, which entailed the creation of a BK workstation within the primary servicing platform, workstation data normalization and conversion from the primary default servicing platform (Fortracs) to LPS Desktop for the foreclosure, bankruptcy and supporting departments.

2012 – Managed conversion of vendor management property inspection system from iClear to LPS Invoice Management

2011 – 2014 - Managed End of Year efforts across all lines of business serving as POC for both IT and the business.

Nationstar Mortgage, LLC. 05/2011 – PresentLewisville, TX Sr. IT /EPMO Project Manager

Manage staff of 5 Jr. and Sr. Project Managers

Manage cost benefit analysis, project budget, resource allocation and load balancing for all projects

Manage multiple concurrent programs and/or projects driving accountability of all participants to achieve project commitments

Manage software system development and integration projects through all phases of project life cycle.

Work with multiple internal and external business and technology project stakeholders for the purpose of gathering and defining requirements and to ensure accurate translation of business needs into functional and technical specifications.

Provide “best practice” scenarios and recommendations to the business and developers to promote efficiency and cost effective project design, development and implementation.

Manage multiple concurrent programs and/or projects driving accountability of all participants to achieve project commitments

Provide critical leadership and direction to drive consistency and promote best practices

Market project and program level benefits

Fiserv Lending Solutions 05/2007-05/2011

Dallas, TXLead Conversion Business Consultant

Provided system specific business continuity, process and performance recommendations

Worked with multiple internal and external project stakeholders for the purpose of gathering and defining requirements.

Performed as liaison between internal IT developers and the business units of various clients to ensure accurate translation of business needs into technical design.

Lead project analysis and definition. Identify and mitigate project risks. Communicate project status to pertinent management levels. Identify and resolve project issues and control project scope.

Created automated processes for business clients through the use of the system scripting tool.

Provided “best practice” scenarios and recommendations to the business and developers to promote efficiency and cost effective project design, development and implementation.

Performed gap analysis against existing software capabilities and also potential new product features

Authored business requirements, functional specs and process flow documentation for system enhancements.

Analyzed system source code for anticipated system modifications and/or enhancements.

Managed and supported resolution of system defects and initiate and manage any projects that may arise in the process of defect resolution.

CitiFinancial Mortgage, Inc 08/2002-05/2007

Irving, TXIT Business Systems Analyst

Provided 2nd level support to end users of the production servicing applications i.e. MortgageServ and DRI. I also provided system support for third-party vendors and independent systems that interface with the production system such as Peoplesoft, Venture, RSSI, First American, , Loan Quest, VendorScape, iClear and CFI /LoanQuest LOI’s.

Provided “best practice” scenarios and recommendations to the business and developers to promote efficiency and cost effective project design, development and implementation.

Provided adhoc reports/queries for the business through the use of Cognos, SQL and the MortgageServ Report Writer tool. Responsible for enmasse updates of production data performed by FTP/DBCM processing.

Maintained and monitored the ECS scheduler which houses all FoxPro jobs used to perform the daily processing of a peripheral system.

Assisted with the authoring of business requirements, functional specs and process flow documentation for production system enhancements. Also involved in all phases of projects from level zero estimates to functionality testing/sign-off, and post-implementation support.

Managed and supported the detection and resolution of production defects and initiated any projects that surfaced in the process of defect resolution. Reduced the number of cash defect submissions by 20% in 2005.

Performed QA and UAT unit testing to insure that all business needs and expectations are achieved.

Conversion Team Member 07/2001-08/2002

Participated in GAP Analysis sessions for the conversion from old servicing platform to MortgageServ. Provided standard QA and enhanced functionality testing/sign-off, and post-implementation production support.

Prepared functional specifications, worked with the developers to relay and ensure accurate assessment and delivery of the business requirements and expectations.

Performed data mapping and validation exercises for the conversion from CSW (customer service workstation), Loan Quest, Maestro and Action to MortgageServ.

Education and Certifications

2012 - NSM MS Project Certification

2012 - NSM Project Management Certification

2014 - NSM Management Essentials Certification

1998 – AS in General Management