February 2014

Dear staff, As you know, the Division of IT website houses an online morale survey at https://it.gwu.edu/staff-feedback-and-suggestions that staff can use to submit their anonymous feedback and suggestions for the division. I work with senior staff to continually review these suggestions and implement them where possible. We recently received a submission regarding how to measure the improvement of services that suggested focusing on quality and providing employees the time needed to realistically complete their projects and go through quality assurance before rolling out services. I wanted to take a moment to respond to this submission here. We do want to increase our emphases on quality, and it will always be a challenge to balance quality

with the drive towards outcomes. We do work in a demanding environment where the expectation is that we are demonstrating progress towards completion of goals while sustaining an increasing emphasis on quality assurance. The project management lifecycle (PMLC) recommends specific artifacts in the testing and readiness phase that allow project gate review boards to gain insight into the level of testing that has been completed as well as service transition documentation. The gate review board needs to decide whether a solution is ready to move forward based on the information that is presented. When quality issues are uncovered, we expect Division of IT staff to bring these issues to the appropriate level to be addressed. This expectation exists for projects as well as production services. The senior team has discussed the need for a quality assurance role in the division, and we have taken steps toward building on this capability in the Office of Enterprise Information Services (EIS) and the Office of University Web Services (UWS). Additionally, we are working to distribute a survey to GW students, faculty and staff to request that they evaluate our services so that we can gather feedback. We plan to issue this survey annually to measure improvements in service quality. All staff are encouraged to continue to submit their suggestions and feedback on this online form. As always, thank you for your hard work and continued dedication to making the Division of IT and university a success. Thank you, Dave Steinour

Dear staff, As most of you know, our friends at the University of Maryland suffered a data breach on Feb. 18, and eight days later, Indiana University announced it had suffered a breach as well. We know from watching the news that these types of breaches can happen anywhere, costing millions of dollars in tangible costs in addition to reputational costs. I want to thank all of you for the steps you take every day to protect the university and prevent incidents like these from happening at GW. I also want to ask for your help in identifying and eliminating shadow copies of data. Confidential data should only be contained in the systems of record for that data; any local copies of databases used previously for testing must be deleted. Continued on page 2…

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Don’t Forget… Division of IT FY14 Goals 1) Improve the service experience of

the university faculty, students and staff through measurable service initiatives

a. Continue to implement planned improvements from the FY13 plan

b. Survey faculty, staff and students to assess success of improvements

c. Plan FY15 improvements 2) Position the Division of IT into a

technology leadership role by leveraging internal and external partnerships

a. Support the Office of the Vice President for Research (OVPR) in establishing an integrated system of record for proposal management

b. Implement the Capital Area Advanced Research and Education Network (CAAREN)

c. Transition to shared IT project prioritization

3) Manage the business intelligence (BI) and data sharing needs of the university

a. Continue executing deliverables from the BI roadmap as agreed to by university stakeholders

4) Find opportunities to leverage platforms for efficiency, life-safety and cost savings

a. IT Service Management (ITSM) suite implementation

b. Complete closed-circuit security cameras design and RFP per project milestones

5) Implement solutions to provide information through mobile means to improve ease and flexibility of access to information and build a collaborative environment

a. Define and provide a scalable intranet and collaboration suite for a portal infrastructure using MS SharePoint

b. Implement new version of GW Mobile application with student information access

Unified Communications Implementation Project – Pilot Update Preparations for the unified communications (UC) pilot are well underway. We are currently working with Presidio, our Cisco-certified implementation partner, to work out the new system infrastructure and design details, which include the incorporation of several video teleconferencing (VTC) rooms throughout campus, establishing two GW call centers to the UC service, determining new hard phone and softphone service offerings and developing a standard image for multiple potential customer endpoints. During the pilot, we will be assessing multiple service delivery endpoints for customers such as smartphones, desktop software, laptop software and hardware and vendor-supplied desk phones. Additionally, we will coordinate with the software education and training (SET) team to develop and coordinate customer training offerings and self-help resources. In the next couple of weeks, we will also be setting up a Cisco lab environment so that we can conduct various testing scenarios prior to the pilot and production roll-out, which will allow us to provide the best solutions for the GW community. The timeline below will put the pilot program into perspective.

• Detail design: Feb. 3-28 • Environment setup/validation: March 3 – April 11 • Security scan: April 14 – May 9 • Training: May 12-16 • Pilot: May 19 – July 18 • Acceptance: July 21-25

After acceptance, the team will move forward on rolling out the production version of UC to the GW community. The pilot program consists of a diversified group of stakeholders throughout the GW community. These departments and schools were chosen after streamlining the total number of participants to 350 due to the overwhelming response to participate in the pilot program. The UC implementation project team is deeply grateful to each of the following stakeholder groups, who have committed resources and time to the roll out of what we hope will be a very successful pilot.

• School of Public Health and Health Services • School of Engineering and Applied Science • Business Management & Analysis Group • Columbian College of Arts and Sciences (various groups) • Office of Emergency Management/Office of Safety & Security • Law School • Operations • Academic Technologies • Division of IT (various groups)

Tech Commons Updates Tech Commons actively works to educate members of the GW community on digital copyright law. Part of our role as an IP provider is to distribute Digital Millennium Copyright Act (DMCA) notices, which come from copyright holders and inform users of copyright infringement. Continued on page 3…

Continued from page 1… Please also think about and remove old data that may be on your computer or in your files from years ago; each of these instances extends our attack surface and ultimately increases risk to the university. If you believe there is any reason you must store confidential data on your computer or a test system, please contact your manager or Amy Butler. This way, at least the presence of the data copy can be known, tracked and managed. Best regards, Ed Martin

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Don’t Forget… Submit a Positive Vibe! Publicly THANK, CONGRATULATE or RECOGNIZE a GW colleague on either a job well done or a special occasion! http://hr.gwu.edu/current-positive-vibes Monthly Project Updates The PMO continues to put together monthly project updates that can be found in the following location: G:\ISS_SHARED\Projects\OngoingProjects\PMO Monthly Project Updates. Please check back every month for the latest project updates that interest you. Project Portfolio Dashboards Dashboards are now available for all IT managers through the PPM tool. To view the dashboards, log in to the PPM tool and look for the ‘Dashboards’ section along the left side. The new dashboards are under ‘Div of IT Management Dashboards.’ The dashboards compare proposals and projects from last fiscal year to this fiscal year based on project size, type and sponsoring department. Technical Writing The Office of Communications and Marketing has been assisting with the creation of several policies, procedures and technical documents for the Division of IT. This work has included documenting office knowledge, writing new procedures and editing and re-formatting existing documents. For more information or to assess your team’s technical writing needs, please contact Rachel Blevins at 4-2138 or rachel_k@gwu.edu. Press Inquiries and Awards Please send all press inquiries to Rachel Blevins at rachel_k@gwu.edu or 4-2138. Any requests from the press, including The Hatchet, should be filtered through the Office of Communications and Marketing. Rachel will work with External Relations and the correct office within the Division of IT to draft a written response to any question from the media. Remember that the Division of IT HR office is here for you. For comments, questions or concerns, please contact the team: • Jon Lantz, Jr. HR Client Partner,

jmlantz@gwu.edu, 3-0142

Continued from page 2… All GW users should be sure to avoid sources of illegal material and never serve out copyrighted material. Additionally, the Office of Service Delivery and Communications (SDC) has launched the “Keep Calm and Upgrade to Windows 7” campaign, which features poster distribution and outreach throughout campus to inform users of the imminent end of support for Windows XP on April 8. These posters will be placed in residence halls, administrative and academic buildings informing the community of the upcoming deadline and advising them to contact Tech Commons or the IT Support Center for questions and/or assistance with upgrading to Windows 7. Novell to Windows File Sharing Migration The endpoint support and development team is continuing efforts to migrate Division of IT-supported departments from Novell to Windows file shares; we recently completed the GW Police Department’s migration to Windows file sharing with a massive data cleanup, a file reorganization, a file rights verification and transfer from Novell file shares to Windows shares and the joining of each workstation to Enterprise Active Directory. This migration effort also involves the creation and deployment of Windows print services in order to move away from Novell’s iPrint service. The GWPD migration went smoothly, and we held a mini-“Lessons Learned” session and will factor our findings into a more streamlined process for future migrations. Training Updates Which new competencies are included in your training plan and/or goal agreement this year? SkillPort is a benefit available to all Division of IT staff, and the following tips can help maximize the time you spend on someone very important – you!

1. Prepare a learning plan that has clear training goals and targeted completion dates.

2. Schedule time for e-Learning on your calendars just as you would any instructor-led training course.

3. Remove distractions: o Forward your phone to voicemail o Place a message at the entrance to your office/cubicle

In the event that you are unable to spend the entire amount of the time you allotted for training due to an urgent interruption that could not wait, remember the bookmark feature of the courseware. SkillPort will remember where you left off, so you can jump right back to the place you were when you when you exited the course. Training tip: Internal Customer Service training resources for Division of IT staff:

• Identifying Internal Customer Service Relationships (Tutorial) • Developing Internal Customer Service Attitude (Tutorial) • The Internal Customer Service Process (job aide) • Internal Customer Service Guidelines (job aide) • Skillbrief: Identifying your Internal Customers • Skillbrief: Your Customer Service Attitude

Communications and Marketing Updates The communications and marketing team has been working on a customer service survey, which was distributed through the Office of Survey Research and Analysis to a sample of students, faculty and staff. This survey will measure customers’ perceptions of Division of IT services and support. It has been open to respondents for about three weeks and will remain open through the first week of March. Our next step will be to conduct focus groups based on any services for which responses were generally perceived in a negative way.

Intelligence and Data Governance Services Status Update FY 2014 midyear status update - Current “full court press” projects

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Don’t Forget… REMINDER: Gartner Tools Available to GW Community Members All GW students, faculty and staff have access to Gartner, Inc.’s technology research and advisory tools through the myGW Portal. Simply visit http://my.gwu.edu/mod/gartner, log in with your GW NetID and password and access insight on a variety of industries and technology-related topics. Gartner provides insight to more than 13,000 organizations and 85 countries around the world. IMPORTANT: FY14 Year-End Preparations In preparation of the close of FY2014, please have all projections (except some training and conferences) encumbered by Monday, March 31. This means signed purchase or contract routing sheet, quote or signed contract/agreement and other necessary documentation should be received by the financial services team, and purchase orders should be issued, by March 31. Asset owners should work with the asset management team to obtain hardware and software renewal quotes that are scheduled to be paid by the end of the fiscal year. We appreciate your efforts in meeting this important deadline. If you have any questions, please contact Regina Mays at 6-4408 or ramays@gwu.edu. Employee Referral Program The Employee Referral Program is a way for all Division of IT staff to contribute to the continued success of the organization. If you know someone who would be a good addition to the Division of IT team and they meet the qualifications for an eligible open position, it may be worth $1,000 if you refer them for employment and they are hired. If your candidate is hired you will be awarded $1,000, minus applicable taxes, after six months of continued successful employment of the referred individual. Please visit http://it.gwu.edu/employee-referral-program for more information and to see the current eligible postings.

Continued from page 3… Name Customer Release (6 sprints/12 weeks)

• Finance directors dashboard Finance drs./ deans May 2014 o Tuition revenue o Financial aid o Compensation

• GL decision center Comptroller May 2014 • HR decision center/IPEDS HRIS/HR May 2014

Projects completed during FY 14

• Missing grades dashboard Registrar February 2014 • Veterans dashboard Military Student Svcs February 2014 • Budget Management Tool UBO February 2014

Phase 1 reports • PI Dashboard OVPR September 2013 • Procurement travel bypass Procurement September 2013

Dashboard (data integration portion) • HR data mart enhancements HR September 2013 • Account detail analytics Comptroller & UBO September 2013 • IT Support Center metrics/help Division of IT September 2013

Data mart • Academic Technologies metrics AT October 2013

FY 14 Data governance initiatives Technology

• Deploy data governance center (Collibra) Policy & process

• Data governance policy • Data sharing agreements • Common data matrix

Communications • Website (http://it.gwu.edu/data-governance) • Papers, articles • Quick reference • Group presentations

Measurements • Develop data governance KPIs • Data quality • Record/track data quality issues

Data governance initiatives – completed Technology

• Metadata management tool selected Policy & Process

• Data governance policy drafted • Data stewards data map

Foundation • Data stewards identified • Data governance committee established

Risk Management Principles – by Brian Markham I had the opportunity to attend the RSA Conference in San Francisco the last week in February. Among the main themes of the week’s discussion topics were the importance of risk management and the ability to understand and respond to the risks to an organization’s IT environment. Continued on page 5…

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Continued from page 4… Fortunately, within the Division of IT we have processes in place to identify, evaluate and mitigate risks. While these processes are a great start, we need to do more to make sure that we are optimizing our risk management efforts. To best do this, we are introducing a new risk management standard in April that lays out, among other things, strategic principles for our risk management program. I wanted to take this opportunity to share these principles with you now in advance of the April release. They are as follows:

• We are all risk managers. For risk management to be effective within the Division of IT, everyone must contribute and demonstrate ownership. As we assume responsibilities for various areas of the university’s IT portfolio, we understand the risks present in our functional areas. We seek to understand these risks in greater detail, and we share this information with others. We assume responsibility for the management of risks present in our functional areas and assist others in managing their own risks where appropriate. In taking responsibility for risk, we incrementally build an environment that is proactive and effective in the practice of risk management. In doing so, we give the division the greatest likelihood of achieving its mission and strategic goals.

• We seek to manage risk across the spectrum of our business. Our strategic goals vary, as do the components essential to our success. In order to succeed as a division, we must be able to manage risk across the spectrum of our business, which means managing financial, human resource, operational, vendor and project risks. Managing one area of risk is not enough to guarantee success. Our risk management approach must encompass all of these areas to increase our likelihood of organizational success.

• We implement, assess and optimize our control environment. The bedrocks for a proactive, risk-conscious organization are internal controls. These controls help us achieve the outcomes that we desire throughout the business cycle. We seek to establish a set of internal controls designed effectively and operating as intended. We assess our controls periodically and work to optimize the control environment’s effectiveness over time, which helps us to reduce risk organically and proactively.

• We seek synergy between business processes and risk management. The Division of IT has a number of processes in place to help us generate positive outcomes for our customers and the university. Many of these processes produce information that may be a key driver to identifying, understanding and mitigating risk. As we seek to optimize our risk management approach, we seek to promote synergy between business processes and our risk management practices. We seek to share data and build a verifiable, fact-based view into our organizational risk profile. In doing so, we achieve a big-picture view of risk throughout the organization and have the tools to understand these risks in the correct context.

Stay tuned for more risk management communicationswhich will help you learn more about the standard and the accompanying processes, in March and April. If you have any specific feedback or questions about the risk management program, please contact Brian Markham at bmarkham@gwu.edu.

Change Management – Relating Incidents and Problems to Emergency Changes With the successful launch of the Incident and Problem modules within Remedy ITSM, this tool can enhance our ability to relate changes to incidents and problems to support trend analysis, change evaluation and overall service improvement. Beginning Monday, March 10, emergency change requests will need to be related to incidents when they are created in the tool. The system will continue to function as it has with one exception; a pop-up notification will serve as a reminder during the creation of an emergency change request, prompting the change submitter to relate the change to an incident. Continued on page 6…

Congratulations! • The following staff received 2014

Career Milestone Awards: o 5 years: Sue Bogan, Lois

DaRosa, Steve Dobbins, Dave Donoho, Brian Durham, Michael Favis, Joseph Francis, Patrice Haspil, Michael Heflin, Erik Johnson, Chris Lopez, John Mai, Ramapriya Mallepally, Daouda Mbaye, Ryan Owings, Robert Sheffer, Aaron Smith, Mira Smith, David Steinour, Andrew Stewart, Larry Thom, Neeraja Valluri, Joshua Van Nuys

o 10 years: Kishan Devineni, Brian Eveleth, Thomas Fitzpatrick, Michelle Hall, Rehan Khan, Claire Mooney

o 15 years: Theo Chaojareon, Angela McKinney

o 20 years: Anna Cochon de Lapparent, Scott McVey, RoxAnne Seth-Malone

o 25 years: Nora Peeler

Online Morale Survey Updates The morale survey, which was distributed to Division of IT staff in 2012, is still open on the Division of IT website. All Division of IT staff are invited to complete the anonymous form at https://it.gwu.edu/staff-feedback-and-suggestions with their feedback and suggestions for the division. We will continue to review these suggestions and implement them where possible. Recent submissions/responses: We recently received a submission asking about non-exempt status for employees and the criteria that determine which positions are considered non-exempt and suggesting a reevaluation of which positions are classified as non-exempt. The determination of non-exempt versus exempt positions is part of a federal law, which GW and the Division of IT are following. For more information on these laws and non-exempt positions at GW, please contact GW Human Resources.

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Continued from page 5… Please note that you may already relate emergency change requests to incidents, but doing so will be a requirement after March 10. See below for instructions on relating emergency changes to incidents.

1. From the Quick Actions area in the Change Management Console, click the arrow beside “Create Relationship To.“ 2. From the menu, select “Incident.” An “Incident Relationship Search” form will appear. 3. Use Advanced Search to enter the incident number, and click “Enter.” 4. Under the “Select Relationship Type” drop-down menu, ensure “Related To” is selected. 5. Click “Relate.”

For more information on this process, please reference the Remedy Change Management User Guide, which can be found on the Division of IT intranet site and in SkillPort. Selecting Services Being able to track changes and impacts to the services the Division of IT provides to the university is a critical function of the change management process. Selecting the service configuration item (CI) when submitting a change request in Remedy ITSM ensures that we properly understand the risks associated with implementing a change by associating all relevant information about the components of the service and the relationships between those components. This integration between change management and configuration management provides an organized view of data and a means of examining that data from any desired perspective. The processes of configuration management seek to specify, control and track configuration items and any changes made to them in a comprehensive, systematic fashion. According to ITIL specifications, the four major tasks of configuration management are as follows:

• Identification of configuration items to be included in the Configuration Management Database (CMDB)

• Control of data to ensure that information can only be changed by authorized individuals • Status maintenance, which involves ensuring that the current status of any CI is consistently recorded and kept up to date • Verification through audits and reviews of data to ensure that it is accurate

By selecting the service CI from the Service field in the Remedy ITSM tool, you provide data on what is being changed and the potential impact to the business or customer. The services for which the most changes have been implemented since the August 2013 launch of the Remedy ITSM Change management module are listed below.

SERVICE CI NUMBER OF TICKETS Infrastructure & IT Systems 87 Enterprise Applications 53 UWS Services 30 SES Services 23 Communications 19

If you have any questions regarding change management, please contact Valerie Johnson at vjohnsons@email.gwu.edu or Dana Alexy at dmalexy@email.gwu.edu. ITSM – CMDB Update: Building Relationships and CI Details The Office of Service and Contract Management (SCM) is working on updates to all service offerings in the service portfolio. In addition to these updates, all service offerings are also entered in Remedy as configuration items. This effort supports the ITSM roadmap and assists with the development of relationships in the CMDB. Once relationships are developed in the CMDB, they will link service offerings to infrastructure and to incidents, problems and change requests, which will allow for a broader picture of how one CI affects another. Relationships are viewable as a list or as a graphical representation using the Explorer mode in Remedy. SCM requests that Division of IT teams send any infrastructure diagrams, if available, with service offering updates; these diagrams will assist us with building out relationships in the CMDB. These relationships will greatly enhance the ability of all CMDB users to identify the effects of any changes made to the current infrastructure, and the ability to determine any possible issues before changes are made to the infrastructure will provide both time and cost savings. Once all service offering CIs have been fully updated and infrastructure items are related to these CIs, it will be possible to locate a server within the CMDB and see which CIs are related to that server. Additionally, the effects of service degradation of services hosted on that server will also be apparent. The overall impact of changes to service offerings/infrastructure will provide knowledge that will assist the division in providing reliable services. Continued on page 7…

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Continued from page 6… The change can then be implemented each time without having to go through the normal change process and only requires approval by the submitter’s manager, business area manager and change coordinator, ultimately making the process and implementation more streamlined and efficient. If you have any questions regarding change management, please contact Valerie Johnson at vjohnsons@email.gwu.edu or Dana Alexy at dmalexy@email.gwu.edu. Contract Review and Approval Process Part 2: Division of IT Internal Review When the Division of IT needs to purchase goods and/or services from a vendor and there is an agreement with signature lines and/or terms and conditions, the agreement needs to be processed through the contract administration group. Division of IT internal reviews are required for certain contracts. Who reviews contracts internally for the Division of IT? § The Office of Information Security and Compliance Services (ISCS): ISCS review is needed when we are dealing with

confidential information and/or the vendor is accessing GW systems § HR client partner: HR review is needed when the vendor will be onsite doing business or accessing GW systems so that

background checks are completed if needed § Financial services team: The IT financial services team reviews agreements for any financial issues or concerns and for

funding approval § Other Division of IT managers: A Division of IT manager may be asked to review an agreement for any IT issues or concerns

that are specific to his/her area of expertise When do I need to reach out to a Division of IT internal reviewer to review a contract? We recommend that the person initiating the contract secures reviews and approvals from ISCS and IT HR before sending the request to the contract administration group. How do I pass on the information to the contract administration group? E-mail approvals from ISCS and IT HR, along with the agreement and the completed contract submission form, should be submitted to itconmgt@gwu.edu for review and processing. If you have any questions, please contact Punitha Kelly at ptkelly@gwu.edu or 4-9914 or Lori Tait at ltait@gwu.edu or 6-4492.

Password Manager Pro Update The centralized password repository project began adding the IAM, EIS and SES teams to the application in November 2013 followed by CES and SDC in December 2013 after several months of planning. The majority of the department accounts are active with passwords being added every day. The tool will be used to store system passwords in a central location so that users no longer store critical information on notepaper and/or excel spreadsheets. Currently the tool is being used by 21 admins (out of 23) who have stored over 900 passwords into the system. The work on this project is ongoing and was planned for completion in February for the initial scope requirements. For more information, please contact David Bell at dsbell@gwu.edu or Truyen Pham at truyen@gwu.edu. PMO Project Team Site Template Pilot The PMO team is collaborating with the enterprise document management (EDM) team and the Office of University Web Services (UWS) to develop a template for SharePoint Project Team Sites. Team Sites will support project collaboration and eventually replace eRoom. This template is being piloted with the enterprise storage refresh project. Stay tuned for future communications. Enterprise Storage Refresh Project The enterprise storage refresh project, which will replace the Division of IT’s enterprise storage that is coming off of warranty with new storage equipment selected via an RFQ process, kicked off in December. The Division of IT will also be decommissioning its Fibre Channel (FC) infrastructure as a part of this refresh and will be transitioning all of its block storage to iSCI in order to decrease operational and capital data center costs. This project will achieve the following business objectives:

• Modernizing the division’s storage infrastructure • Increasing storage capacity and performance • Decreasing the division’s operating costs for enterprise storage • Enabling storage cost transparency for enterprise services Continued on page 8…

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Continued from page 7… See below for project contacts.

• Project owner: Larry Legge (llegge@gwu.edu) • Project manager: Leke Adetunji (adetunji@gwu.edu) • Technical leads: Alex Nimmannit (buddha@gwu.edu) and Eric Davis (endavis@gwu.edu) • Network lead: Hilario Campos (hcampos@gwu.edu)

Virtualization In 2008, Enterprise Systems set a goal to reach an 80/20 virtualization ratio by 2012. Several efforts have been made since then to lifecycle all end-of-life servers and complete new deployments where possible with virtual machines. These numbers will vary as virtualization, decommissioning and new applications increase. As of March 4: Managed services: (last month’s totals)

• 427 out of 484 Windows servers are virtual: 89% (420 out of 477, 88%) • 49 out of 79 Novell servers are virtual: 62% (48 out of 85, 56%)

o The Novell infrastructure environment is planned for decommissioning by January 2015, due to extensive efforts to amplify the migration of authentication and file sharing services to the Enterprise Active Directory platform

• Overall, the managed services are about 85% virtual (84%)

Unix services: (last month’s totals) • There are 32 stand-alone Solaris servers (33) • There are two M8000 with 17 zones (no change) • There are 239 Unix (Solaris and Linux) virtual machines (247) • There are seven appliances (IronPorts, Axway) (no change)

The overall benefits are a reduced cost in hardware, infrastructure and cooling requirements and a reduction in our footprint in the data center. VMware virtualization metrics:

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Division of IT Fun Facts Monthly Voice Systems Statistics Voice Systems Users Foggy Bottom: 14,726 Virginia: 1,777 Total inbound calls: 516,252 Total outbound calls: 329,442 Total calls: 845,694 Voicemail Users Foggy Bottom: 5,765 Virginia: 788 Modular Messaging Foggy Bottom Total incoming calls: 185,292 Total messages processed: 37,421 Percent of incoming calls resulting in messages: 20.20% Virginia Total incoming calls: 25,147 Total messages processed: 4,822 Percent of incoming calls resulting in messages: 19.18%

Data Domain Storage Array In spring 2010, the Division of IT purchased two data domain storage arrays to replace the university backup storage. The decision to move the enterprise backup solution to data domain storage arrays was made in order to use smarter storage instead of continuously increasing our storage. The data domain storage arrays are leading the industry with their data de-duplication technology. This allows for more data to be stored on less storage. As of March 2014, we have stored about 1.5 PB of data on 93 GB of storage. Below is a table showing our de-duplication ratio to date.

Total amount of data stored on disk (GB)

Space used by data on disk (GB) Compression

Total 1,598,908 103,973 93.5%

Windows Servers Patching Update The Division of IT manages more than 400 Microsoft Windows servers. Every month, Microsoft releases several patches that are applied to every single server. From January 2010 to January 2014, 2,387 patches were released and applied to the Division of IT-managed Windows servers.

In February 2014, 70 patches were applied to all servers: 21 critical updates and 49 security/other updates.

The State of the Division of IT newsletter has been distributed by the Division of IT’s marketing and communications team. If you have been left off a list, have information that you want included in the next edition or have comments, questions or suggestions,

please contact Rachel Blevins at 4-2138 or rachel_k@gwu.edu.