Newly Revised For 2012

BT Featureline vs Birchills Freedom Multiline

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Introduction Choosing a new phone system can be a really difficult decision. BT offer Featureline which is often called a Centrex system . We believe that a hosted VoIP Solution provides far more features for a lot less . But don’t take our word for it. Here is a detailed comparison of feature compared with feature plus 18 features that Featureline simply doesn’t offer. I have done my best to get the BT prices correct but the schemes they offer are awfully complicated and if I am in error I will happily correct this in the next issue. I hope this comparison is useful David Hill, Chairman. Birchills Telecom June 2012

BT Featureline Bt Featureline Compact Birchills Telecom Freedom Multiline

Contract period 12,36 or 60 months Contract period 12,36 or 60 months Contract period 1 month rolling

Price per line 12 mnth contract £22.72 36 mnth contract £20.45 60 mnth contract £18.18

Price per line 12 mnth contract £18.48 36 mnth contract £17.56 60 mnth contract £16.50

Price per line £22.72

Call package 5000 landline minutes 500 mobile per mnth 12 mnth contract not available 36 mnth contract £20.50 per month 60 mnth contract £2050 per month

Call package 5000 landline minutes 500 mobile per mnth 12 mnth contract not available 36 mnth contract £20.50 per month 60 mnth contract £2050 per month

Call package 5000 landline minutes 500 mobile minutes per month FREE

Call Charges Outside Call Package Daytime 7am to 7pm 12 mnth capped calls landline 12p per call of up to 1 hour Then 3.5p per min plus 2p call set up charge 12 mnth capped calls mobile 31p for up to an hour then 8.6p-9p per min plus 6p call set up charge 24 and 60 mnth capped calls landline 12p for up to an hour then 3.1p per min plus 2p call set up 24 and 60 mnth capped calls 31p for up to an hour then 8.6p-9p per min plus 6p call set up charge Differing rates apply if the capped package is not taken, and outside daytime hours

Call Charges Outside Call Package Daytime 7am to 7pm 12 mnth capped calls landline 12p per call of up to 1 hour Then 3.5p per min plus 2p call set up charge 12 mnth capped calls mobile 31p for up to an hour then 8.6p-9p per min plus 6p call set up charge 24 and 60 mnth capped calls landline 12p for up to an hour then 3.1p per min plus 2p call set up 24 and 60 mnth capped calls 31p for up to an hour then 8.6p-9p per min plus 6p call set up charge Differing rates apply if the capped package is not taken, and outside daytime hours

All calls charged per second with no set up fee and no rounding to nearest minute and no minimum charge at any time 1.2 p per minute to landline 9.5 p per minute to mobile

Call Charges

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BT Featureline Bt Featureline Compact

Birchills Telecom Freedom Multiline

Hunt Group numbers An additional phone number that accepts simultaneous incoming calls Fea-tureline then searches for free extensions to receive them

No Has powerful inbound call features including Auto Attendant. (IVR). Call queues and Voicemail—all of which can be configured on line with time based rules. Any number of calls can be handled at any time.

Call Return Tells you the number of the last person who called you

No Call return is standard—you can choose to transfer the information on divert. You can view a full history of all calls both incoming and outgoing and costings in real time irrespective of where in the country the calls are made

Call Diversion Redirect all incoming calls automatically to an internal or external number, including mobiles. You can also set up diversion on busy and diversion on no reply

Yes Call Diversion Redirect all incoming calls to any number , extension, call queue, IVR as well as including mobiles. Sophisticated rules based on answer and time can be set

Call Waiting Let’s you know, while you're engaged on another call, that a caller is trying to contact you. You can speak to the caller with or without ending the original call

Yes Call waiting is available and many other handling opportunities including call queues and IVR’s

Call Pick-Up Answer a call to another Featureline extension from your own phone

Yes You can pick up calls ringing or if several are ringing choose which extension to answer using a simple * code from your handset

Call Transfer Pass a call to another Featureline extension or any external number, including mobiles

Yes Yes

Ring Back When Free* Sets up a call to a Featureline extension or external number that is engaged, as soon as it is free. Note. Ring Back When Free is not available for all types of phone number, e.g., ISDN, DDI and international numbers

Yes This a network feature and depends upon BT providing the service

Features

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BT Featureline Bt Featureline Compact

Birchills Telecom Freedom Multiline

Ring Back When Next Used* If a Featureline extension isn't answered, this function will try calling it again after its next used * Not available on all exchanges

Yes Is exchange dependent

Internal calls Pay nothing for calls between Featurelines on your site. These are your Featureline extensions

Yes Pay nothing for calls to any extension anywhere on the planet and pay nothing for any calls to any other Birchills Subscriber

Featureline Call Barring Limit the scope for costly unauthorised calls

Yes Powerful outgoing call barring rules.

Three-way calling Talk to two people at the same time. The other participants can be on a Featureline extension or an external line

Yes Conference calling with an unlimited number of participants is available

Code Calling Store regularly used numbers and dial them quickly

No Yes

Repeat Last Call Redial the last number called

No Yes

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Features

BT Featureline Bt Featureline Compact

Birchills Telecom Freedom Multiline

Reminder Call* Use your Featureline as an alarm clock * Not available on all exchanges

Yes No

Featureline Caller Display See the caller's phone or extension number, if available, before you answer (you'll need a caller-display phone or unit)

Yes Yes and you can see the history of all calls made and their cost

Featureline Call Barring Limit the scope for costly unauthorised calls

Yes Powerful incoming and outgoing call barring rules.

General Interrogation* Check which Features you have set up on your Featureline. * Not available on all exchanges

Yes You can see all controls, usage and set up rules and alter them all at will using the Birchills web portal.

Withhold your Number Prevent the person you are calling from seeing your phone number. You can do this for individual calls or permanently

Yes You can choose to announce any number you own (or none) on all outgoing phone calls—you can even display foreign or mobile num-bers

Call Offer Let another extension user who is engaged know that they are needed

Yes Of course

Features

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18 More Features Only Available On Birchills System

1. System is geographically neutral – you can plug your phones into any broadband anywhere and they will function brilliantly. 2. Port in any telephone numbers from anywhere on the globe. 3. Have as many telephone numbers as you like on your system 4. Customers never get an engaged tone 5. Powerful Auto Attendant (IVR) and call queuing 6. Play messages and music on hold 7. Powerful voicemail – voicemail can be emailed to you 8. Add and delete extensions whenever you like with no penalties 9. Ultra competitive call costs 10. Add virtual fax boxes 11. Works with SMS – texts 12. Complete call history and pricing always available live 13. Record all calls or calls that you choose on demand 14. No long term tie in – no long term commitment 15. The latest most powerful VoIP phones – with all of the latest features including programmable keys and busy line lights 16. Live Call Reports Get up to the minute call reports free. Dedicate numbers to specific campaigns and you can monitor your ROI in real time. 17. Time-Based Routing Define time intervals to use with various your features, including inbound call routing or call forwarding. Great for winning business out of hours.