FC BizConnect Dec 2012

#4 New Executive Recruitment Offering

#5 Victorian Franchising’s First Lady

#10 Inspiring Your Team#8 Running a great Conference

#6 PR Milestones

news, views and events

issue#06 December2012 www.fcbusinesssolutions.com.au

fc business solutions

FCA’s Number One SupplierFC Business Solutions was crowned the 2012 Franchise Council of Australia’s National Supplier of the Year at the national convention in October. All team members were on hand to enjoy the celebrations, except for GM Business Development, Michael Sheedy, who was in Korea with client X-Golf to secure a 10-year business deal.It was a wonderful recognition for the team and reinforced the vision of directors Corina Vucic and Andrew Kelly, who set-out on the journey in 2009 with then Director Dean Salomone. During his acceptance speech, Andrew paid tribute to all of the former directors of the founding company, Franchise Careers, as well as Dean, who had an impact in the rebranding of the business to FC Business Solutions in 2009.

Since 2009, the FC Business Solutions team has grown from four to 10, whilst adding many services to its franchise offer. FC Business Solutions now offers support, mentoring and franchise development in the sector, including areas of training, executive recruitment, marketing, public relations, event management, profiling, system development and growth and operations. FC Business Solutions currently works with national franchise brands including Barry Plant Group, Brazilian Butterfly, Cincotta Discount Chemist, Forty Winks, Jim’s Group, La Porchetta, RAMS Home Loans and Quest Serviced Apartments. Collectively, the team has more than 85 years of franchise industry experience. As former colleagues in a national retail chain in the mid 2000’s, Corina and Andrew saw an opportunity and shared a vision.

“Together, we saw the desperate need for franchise businesses to have the ability to tap into a professional and experienced talent pool that could help them with any area of their business,” Corina said.

“Working in franchising for the large majority of our professional lives, it became increasingly obvious to us that there was a service offering missing in the sector.Franchisors are screaming out for the kind of professional services we are offering. Some franchise organisations build their business around operations, others around marketing and some opt for the systems and processes route. Very few have internal resources in all of these areas.

For us, it was important to provide a one-stop-shop for franchisors - a talent pool that they could call upon to fill any void, long or short term, to assist with the development of their business. We also created a model which then went on to support their franchisees in helping them develop and market their business. If it is the tedious task of formulating Operations Manuals and Induction Programs, developing and executing marketing programs, recruiting and training the right people, mentoring the executive team, or even strategising to take the business to the next level of its journey, there needs to be an organisation in place that can provide these skills. In the life of every franchise business, whether it is a start-up, established or well established, there will be a need to utilise a resource or skill set that cannot be found within your own four walls – FC Business Solutions provides that resource,” Corina concluded.

Celebrating a wonderful achievement – the 2012 FCA Supplier of the Year – Carmen LoMonaco (General Manager Systems & Compliance), Amanda Callaway (Conferences & Events Manager), Jessie Caudry (Franchise Support Systems Specialist), Corina Vucic (Director), Andrew Kelly (Director), Kim Annesley (Learning & Development Specialist), Alex Giudice (EA to Directors) and Gary Carter (General Manager Franchise Operations).

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FC Business Solutions has enjoyed an outstanding 2012. Facilitation, judging, writing, promoting, training, building, growing and inspiring are all in a day’s work.

Executive Recruitment is a key to any franchise business – taking the time to recruit the right person for your organisation is paramount. We take the financial burden out of it.

Victorian Franchising’s First Lady – FC Business Solutions Director Corina Vucic wins the FCA state Franchise Women of the Year Award.

PR’ing a Brand – FC Business Solutions has achieved some outstanding Public Relations for its clients in 2012, including two media stunts which attracted national attention. Conference Management was a new service offering launched at FC Business Solutions in February this year. The results and feedback from clients have been overwhelming. Training and Development have been integral parts of the FC Business Solutions business in 2012.

fcbizconnectFC BUSINESS SOLUTIONS

FC Business Solutions is a fully integrated consultancy

firm, specialising in developing, growing and marketing

franchise businesses. We have built a reputation based

on relationships and results, assisting businesses to reach

their full potential.

GENERAL ENQUIRIES

3/875 Glenhuntly Road,

Caulfield Victoria 3162

Phone: 03 9533 0028

Email: [email protected]

Website: www.fcbusinesssolutions.com.au

CONFERENCE & EVENTS MANAGAMENT

Contact:

Amanda Callaway

Conference & Events Manager


EXECUTIVE RECRUITMENT

Contact:

Michael Sheedy

General Manager Business Development & Executive

Recruitment


FRANCHISE ADVISORY & SUPPORT

Contact:

Corina Vucic

Director


FRANCHISE EXPANSION & GROWTH

Contact:

Gary Carter

General Manager Franchise Operations


FRANCHISE HEALTH CHECk

Contact:

Gary Carter

General Manage Franchise Operations


FRANCHISE TRAINING

Contact:

Kim Annesley

Learning & Development Specialist


MARkETING & PR

Contact:

Andrew Kelly

Director PR, Marketing & Communications


COPYRIGHT

All material appearing in FCBizConnect is copyright

unless otherwise stated or it may rest with the

provider of the supplied material. FC Business

Solutions takes all care to ensure information

is correct at time of printing, but accepts no

responsibility or liability for the accuracy of any

information contained in the text or advertisements.

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Suite 3, 875 Glenhuntly Road, Caulfield Victoria 3162 Telephone | 03 9533 0028 tAlK

to us

» Advisory & Mentoring

» Conference & Event Management

» Executive Recruitment

» Franchise Expansion & Growth

» Franchise Health Checks

» Franchise System Development

» Franchise Training

» Public Relations & Marketing

WE HAVE THE KEY SERVICES THAT WILL HELP GROW YOUR BUSINESS

FC Business Solutions has built a reputation based on relationships and results, assisting businesses to reach their full potential.

YouR one stoP sHoP in fRAncHisinG

this edition

On behalf of the entire FC Business Solutions team, Merry Christmas. Thank you all for making 2012 such an outstanding and memorable year for our humble little brand.

Suffice to say it’s been another monstrous year for FC Business Solutions. Whilst others in the franchising sector have been ‘taking stock’ and ‘consolidating’, we have been working hard to continue to look for and introduce opportunities that meet the needs of everyone in the sector. Our team has grown from four to 10 in just two years and we have added a number of service offerings to our suite. We launched 2012 with an Events and Conference Management division, headed by Amanda Callaway – we have managed two major events and two franchise conferences in 2012, with a number of conferences locked away for 2013. We have been able to take our Franchise Health Check program all over Australia, assisting start-up and existing frachise businesses. This has been driven by Gary Carter. We are really looking forward to launching two new exciting franchise concepts to the Ausatralian market in 2013. Our PR & Marketing Division continues to grow from strength to strength, Louise Mitchell, former Business Franchise Editor, doing a wonderful job with Andrew. Michael Sheedy continues to drive executive recruitment and business development and Jessie Caudry was promoted to the role of Franchise Support Systems Specialist, building Induction Programs and Operations Manuals. Carmen LoMonaco is our newest addition, joining us as General Manager of Systems and Compliance. Kim Annesley has been sensational working with two iconic Australian brands in Forty Winks and Jim’s Group, achieving applaudable results for both groups. And, to top this all off, FC Business Solutions was crowned 2012 National FCA Supplier of the Year.

We certainly don’t see this is the pinnacle for us – it was great recognition for a lot of hard work by everyone in the team. However, without you, our clients, colleagues, support network and friends, we couldn’t have achieved any of this. Thank you all for your ongoing support of our brand. We extend warm and sincere best wishes to you and your families this festive season and look forward to working with you all in 2013.

CORINA VUCIC

Director - FC Buisness Solutions

In February this year, FC Business Solutions launched a Conference and Events division, headed-up by Amanda Callaway (pictured). We managed a number of conferences and events this year, including the Quest Serviced Apartments National Conference on the Gold Coast in August. The Conference was stamped the ‘best ever’ by the franchisor and franchisees.

TMP (Team Management Profiles) has been a wonderful initiative of FC Business Solutions in the past couple of years and we have worked with a number of clients in 2012 to bring engagement, excitement, fun and learning to their group meetings, conferences or team building days. Clients in 2012 have included Jim’s Mowing, Jim’s Pools, Jim’s Test & Tag, Quest Serviced Apartments, United Tools (pictured), X-Golf, 3-Fold Resources and Healthy Habits.

FC Business Solutions has been managing the Public Relations for Jim’s Group for the past two years. Without question, Jim Penman is an Australian icon in Franchising. A shy, unassuming and extremely creative business man, Jim Penman is widely misrepresented in the Australian community. The PR team at FC Business Solutions ensured that 2012 was the year that his true story was told, via national publication, BRW. It was a 7-page feature, starting with the front cover (pictured).

YouR one stoP sHoP in fRAncHisinG

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FC Business Solutions is making a habit of bringing new and exciting opportunities to the franchise sector.

The ideas from the extremely creative team at FC Business Solutions always begin with the same question – how is this initiative going to benefit both franchisors and franchisees?

In these tough economic times, the bottom line is all important, however, so is ensuring you maintain your position ahead of the pack.

How can you possibly achieve both?

We have launched a new Executive Recruitment Model based on hours spent searching for and placing the right candidate for your business.

At FC Business Solutions, we have done away with the traditional recruitment models that see anywhere between 8-15% of the candidate’s annual salary being charged to the client as a fee.

The reason we can do this?

We know franchising! FC Business Solutions is all about Relationships and Results.

We are in a great position to find you the right candidate as a result of being diligent and continuing to build our databases of quality candidates across a number of professional services.

Although it may not happen every time, chances are that we have the right person on our database to fill the role you are looking for. We will have their resume, will have conducted at least an initial interview and know what their current employment situation is.

We can move swiftly and diligently to fill your role and invoice you only for the time spent filling the role for you.

This will provide incredible savings.

More importantly, it takes the pressure off your management team to go through the recruitment process.

FC DIVISION

FRANCHISE RECRUITMENT

CONTACT

MICHAEL SHEEDY

FC Business Solutions continues to ‘blow away’ its clients at conferences, events, team building days, discovery sessions and management meetings with TMP – Team Management Profiles.

Since launching TMP at the beginning of 2010, FC Business Solutions has delivered TMP Workshops to more than 5000 individuals across more than 70 franchised and non-franchised businesses across Australia. The TMP Report delivered at the workshops help individuals understand why they work the way they do, as well as develop strategies for improving how to best work with others.

The large majority of the workshops we have conducted have qualified for subsidised funding for the client.

TMP is recognised as the foremost integrated system of work-based, research-proven assessments and feedback instruments, worldwide.

It focuses on identifying and understanding key work elements, explaining why some individuals, teams, and organisations perform, work effectively and achieve their objectives, while others fail.

At its core, TMP offers you and your organisation research-proven assessments that reveal critical dynamics to enable the development of high-performance in the workplace. Contact Michael Sheedy on 0423 057 566 to discuss running TMP sessions in your business and whether your business qualifies for the funded training.

Find out more!Interested in finding out more and to assess whether you qualify for funding? To take your team to the next level of performance, call Corina on 03 9533 0028.

eXecutiVe RecRuitMent An AffoRDAble oPtion

tMP A MAssiVe WinneR

The Team Management Profile ‘Wheel’.

TMP is blowing away its participants with fun interaction activities and wonderful learning outcomes.

www.fcbusinesssolutions.com.au4

“I am passionate about it and the opportunities it

can provide to a diverse range of

people.”

FC Business Solutions’ Managing Director Corina Vucic was crowned the 2012 Victorian Franchise Woman of the Year.

Corina was named Franchising’s First Lady at the Franchise Council of Australia state awards at the Melbourne Convention Centre in August.

Corina, who has spent the large majority of her working life in franchising, then went on to represent Victoria at the national awards in Canberra.

Corina is the former general manager at Autobarn and Clark Rubber.

Corina became a director of Franchise Careers in 2008 and went on to become the driving force behind the launch of FC Business Solutions in 2010.

Corina was overwhelmed with her acknowledgement.

“Being a woman in business is tough, not because we have a different DNA, but because we want to do it all, not fail at anything and not let anybody down,” Corina said.

“It’s this internal drive to engage, empower and satisfy that led me to want to lead the way to grow and nurture the many outstanding women in the franchising sector.

“I have been an active member of FCA Women in Franchising committee, as well as Barry Plant Professional Women in Real Estate and Monash Women’s Business Network.

“These forums are a wonderful way to connect women through networking events, assit to mentor and help drive women to achieve their goals. Corina said she was passionate and committed to the franchising sector.

“I am passionate about it and the opportunities it can provide to a diverse range of people. This is why I have set up and invested heavily in FC Business Solutions to help Australian franchise systems across the board prosper and grow in all areas of their business.

“As Director of FC Business Solutions I am leading a team of committed franchise industry professionals every day.

“In my role as mentor to franchise clients, I provide leadership, support and guidance and get great satisfaction in seeing them achieve their own business goals.

fRAncHisinG’s fiRst lADY

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FC DIVISION

PR & MARkETING

CONTACT

ANDREW kELLY

ACHIEVING GREAT PR FOR OUR CLIENTS

FC Business Solutions has once again been able to achieve outstanding results for its clients across a range of Public Relations, Communications and Marketing platforms.

Creating Promotional DVDs, Franchise Information Packs, Marketing Packs, websites, promotional photo shoots, marketing plans, advertising plans, communications plans, and public relations plans are all in a day’s work for the PR-Marketing team.

At FC Business Solutions, we continue to battle the fact that franchise businesses see PR and Communications as a ‘nice to have’.

This attitude never ceases to amaze.As a franchisor, wouldn’t it be in the best interests of your franchisees to ensure optimum communication, local area marketing support and brand exposure?

In a bid to attract your next franchisee, would you want to stand out from the other 1000 franchise systems in Australia trying to attract the same franchisee?

Every day, hundreds of so-called experts are quoted in the newspapers, on the radio, on websites and on our television screens at NO CHARGE. Yet advertising in these same media costs thousands of dollars.

We never seem to question the budget line for advertising expenses, yet we often balk at adding a line for public relations and communications in our overall marketing plans and budgets.


FC Business Solutions, Jim’s Mowing, Movember and Avalon Airport teamed up to create a world first last month. The world’s biggest moustache, which took two days to create, featured on Channel 10 (pictured), as well as Channel 7. A video was also launched on You Tube worldwide and there was also print media that covered the event.

Barry Plant Group has enjoyed sensational coverage in 2012, featuring on the front cover of Real Estate Business Magazine, as well as featuring consistently throughout the Leader Newspaper Group, Herald Sun and The Age. This is a result of an 18-month strategic public relations plan built to increase the profile of Director and CEO, Mike McCarthy, as well as the Barry Plant brand. FC Business Solutions has achieved more than $600,000 in PR for Barry Plant Group in 2012.


ACHIEVING GREAT PR FOR OUR CLIENTSNo matter what your business, you’re selling an image of yourself, your products and your services. Public Relations plays a major role in managing that image.

Free publicity leads to more sales, brand awareness, strategic alliances, and so on. Making headlines is the greatest and fastest way to make people want to do business with you.

Like the rest of your marketing plan, launching a PR campaign will require planning. If a strategic plan and approach is put into place, then the outcome will almost always be positive. The spin-off of greater visibility can have an impact in many areas of the business.


bRAziliAn butteRflY FC Business Solutions was able to manage a Media Stunt with the support of 101.9 Fox FM, which kicked-off on the Melbourne Cup weekend. Brazilian Butterfly received outstanding national coverage on the Jules (Lund) and Fifi (Box) drive time radio program. The segment began at 5pm and concluded at 6pm. The segment was promoted 24 hours prior to going to air. Then Fox FM went into overdrive with people wanting to view the video of the event online, which again was exceptional branding for Brazilian Butterfly.

To discuss Public Relations, contact Andrew kelly on 03 9533 0028 or at

[email protected]

FC Business Solutions built a PR Strategy for the Jim’s Group to capitalise on the fantastic initiatives happening within the group, improve the public profile of Jim Penman and support the 30-plus divisions and 250-plus franchisors within Australia’s largest franchise network. Sponsorship management of Movember was also part of the strategy. Jim’s Divisions have enjoyed wonderful coverage in print media throughout Australia, while Jim Penman featured throughout a seven page spread in BRW. FC Business Solutions also media coached Jim through a crisis, where a TV Current Affair Program was looking to exploit him in relation to the alleged unfair dismissal of Jim’s sister. Jim came through the interview in the way that he deserved – honorable and sincere. The feedback from his network was outstanding. FC Business Solutions has secured more than $750,000 in PR for Jim’s Group in the past two years.

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FC DIVISION

EVENTS & CONFERENCE MANAGEMENT

CONTACT

ANDREW kELLY


windowsofopportunity

A Conference is more than a group of franchisees and franchisor staff getting together to celebrate another year in business.

Conferences are about bonding, engagement, empowerment, learning and strategic planning.

In franchising, what we see far too often is franchisors putting together conference programs

that suit only their own needs and objectives. What about the franchisees? What do we want them to get out of a conference?

What we need to do is start practicing what we preach - “A franchise system is only as healthy as the franchisees who represent the brand”.

A conference can kick start the next 12 months for your brand in an exciting fashion.

The franchisor is obviously going to want to achieve certain outcomes from the conference; however, every one of those outcomes should be focussed towards bonding, engagement, empowerment, learning and strategic planning for franchisees.

There are many roads to take to ascertain the needs of franchisees at a conference.

From our perspective, ensuring franchisee representatives are

involved in the initial planning and brainstroming is a fantastic way to start. The obvious choice here are members of the FAC (Franchise Advisory Council).

We recently managed a conference for Quest Serviced Apartments and began the planning process with a workshop at its FAC Meeting.

Representatives from every state were able to have input into the conference program, sharing information in terms of what had worked and not worked in the past and what the priorities were in terms of delivering a meaningful conference in 2012.

Two representatives from the FAC then volunteered to be part of the 2012 Conference Committee, ensuring that FAC discussions maintained momentum throughout the conference planning process.

The result of this never done

before consultative approach was the best conference ever in the group’s history.

The franchisor was able to deliver a conference that met the expectations of its franchisees, while ensuring they achieved the outcomes they were looking for.

Franchisees were able to head back to their properties engaged, inspired and invigorated. They bonded with fellow franchisees, suppliers and head office staff, took away some great learning outcomes and had plenty to start planning for to ensure a successful next 12 months.

Most importantly, everyone involved looks forward to the next conference in 12 months time.

“A franchise system is only as healthy as the franchisees who

represent the brand”.

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soMe KeY consiDeRAtions WHen PlAnninG A confeRenceListen to everyone’s needs❶ First and foremost, understand what the conference objectives are and what the desired outcome is. Understanding the feedback from delegates from the last conference and working with franchisee representatives to address these for the next conference is a wonderful start.

❷ Know your audience. Age brackets, male to female ratios, professional knowledge (new or seasoned franchisees), what they do well generally as a group and what they may struggle with. These points factor majorly on any conference.

❸ Be fully aware of your budget. Maximise the opportunities with the budget you have.

the ProgrAm❶ Relevance, relevance, relevance. Too much of a good thing can be a bad thing. For example, we all know that the economy is on everybody’s mind right now but too many economists at one conference can end up sounding all the same by the end of it! It is imperative that we go back to the basics and not try and over complicate things.

How, as the event managers, are we going to achieve bonding, engagement, empowerment, learning and strategic planning outcomes for the franchisees?

❷ Don’t be afraid to pick the best of the best of your franchisees and allow them to drive some key outcomes. Franchisees will respond much better to their peers, telling them the rights and the wrongs, than they will a head office person.

venue, Food And BeverAge❶ This might not seem important but it tends to be the most ‘talked about’ aspect of any conference from a franchisee perspective. There’s nothing worse than a bad venue and suffering average food for three days!! Delegates are far more savvy now days and the traditional chicken/beef/chicken/beef at dinner just won’t do. Neither will the usual sushi rolls and mini quiches at cocktail parties.

Consider An event mAnAgerBy outsourcing your conference, it achieves the following:

❶ It frees up the internal staff and franchisees to focus on what they do best day to day. It also allows them to truly enjoy the engagement of the conference and to be part of the event.

❷ Timing: If there’s one thing an experienced Event Manager knows, it’s the importance of timing. Having things run on time allows the general feeling within the conference of being relaxed and not rushed. A recurring comment at our conferences is how nice it is to have everything run on time.

❸ The 2012 Quest Conference was far more focussed on learning and networking in a professional environment than having a few speakers and getting dressed up in fancy dress and going to dinner.

❹ Creativity: Having experience across a number of franchise groups and events ensures that an event manager brings wonderful, real ideas to the planning table.

❺ Access: At no time is an event manager not available to the client. Phone calls late at night (or at times very early in the morning), meetings on the weekends etc.

“A Conference is more than a group of franchisees and franchisor staff getting together to celebrate another year in business. Conferences are about bonding, engagement, empowerment, learning and strategic planning.In franchising, what we see far too often is franchisors putting together conference programs that suit only their own needs and objectives.”

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outstAnDinG tRAininG PRoGRAMs

FC Business Solutions has recently rolled-out two significant training programs, Managing Equal Opportunity in the Workplace and Leadership Fundamentals.Both courses have been met with overwhelming feedback from the particpants taking part.

MAnAGinG eQuAl oPPoRtunitY in tHe WoRKPlAcePreventing Discrimination, Harassment and Bullying

Learning ObjectivesComprehensive coverage of relevant legislation and key equal employment opportunity concepts

Understanding what constitutes unlawful discrimination, harassment and bullying

Increase awareness of employer / manager obligations and responsibilities

Define complaint handling procedures

Understand requirements regarding provision of flexible working arrangements

Practical: develop action plan for self as manager – actions you will implement in day to day management style that will help prevent discrimination, harassment and bullying

Practical: Action plan change required to create a workplace culture that values diversity and inclusion

Practical: conduct a team scan to identify issues or behaviour within your team that may facilitate discrimination, harassment or bullying

Practical: Prepare for a team meeting to educate staff on policies

What the participants said……What key things will you walk away with from this program?

“Ways to change the culture in my offices.”

“Understanding the importance of creating a good environment against discrimination, harassment and bullying.”

“Awareness of our responsibilities. [Need to] amend systems and processes.”

“Making sure the T’s are crossed and I’s dotted. Not to just assume everyone is aware of what is right and wrong and acceptable.”

“Flexibility of duties. Positive action requirement of businesses to avoid issues.”

Will you use the information and ideas?

“Plan to introduce informative review of policies and procedures monthly…”

“Yes – particularly in our business…”

leADeRsHiP funDAMentAls this workshop aims to provide managers with an understanding of key leadership concepts, self-awareness about themselves and the type of leader they want to be, as well as strategies for workplace application.

WORKShOP TOPICS INCLuDE:

What is Leadership

What kind of leader are you?

What kind of leader do you want to be?

Building your business vision

Action Planning

FC DIVISION

FRANCHISE TRAINING

CONTACT

CORINA VUCIC

www.fcbusinesssolutions.com.au10 www.fcbusinesssolutions.com.au

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ThE LEADERShIP FuNDAMENTALS PROGRAM IS DESIGNED TO:

Build leadership capability amongst managers in the franchise industry and field coaches seeking to develop their leadership capability further

Provide support to people transitioning to a leadership role

Accelerate business results through improved leadership

ThE KEY LEARNING OBjECTIVES ARE TO:

Develop an understanding of leadership concepts and characteristics

Become aware of the current and future trends of leadership and the required skills

Determine what leadership characteristics are important in the franchise context

Increase self-awareness of own leadership characteristics and style

Determine specific leadership areas to develop that will have the greatest impact in current role

Develop an authentic personal vision for leadership

Develop a business vision that aligns with your organisation and focuses on key business imperatives

Learn to communicate the vision in a clear

and compelling way

To discuss any of the FC Business Solutions Training programs, call 03 9533 0028.

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We HAVe tHe KeY seRVices tHAt Will HelP GRoW YouR business

Public Relations

& MarketingInternal and External

Communication Strategies, Advertising Management,

Public Relations Management, Local

Area Marketing

Conference & Event

ManagementProduct Launches, Networking Events,

Conference Organising, and Sponsorship

Management

Advisory & MentoringExecutive Boards, FAC, Leadership,

Business Coaching and Mentoring

Franchise Training

Customised training solutions Training needs analysis,

Training program development,

Assessment and evaluation, Ongoing mentoring

Franchise Expansion &

GrowthNetwork Planning, Strategic Health

Check, Operations, Compliance,

Opportunities, Territory Analysis

and Mapping

Franchise Health Checks

Look inside your business – how

healthy is it?

Executive RecruitmentBehavioural Profiling,

Career Planning, People Search and People Placement

Franchise System

DevelopmentFeasibility,

Franchise Systems, Planning Business

Disciplines

FC Business Solutions has built a

reputation based on relationships

and results, assisting businesses to

reach their full potential.

HoW We HelP YouR business

Documents

FC BizConnect Dec 2012