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Presentation from Swansea Breakfast Seminar at The National Waterfront Museum on 23/03/2011. Design Wales successful breakfast seminars will be in Swansea on 23rd March. The event is an opportunity to learn about the programme of service design support that's available to your business through Design Wales and hear about www.fauvelkahn.com latest project for Watt&Sun.
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warren fauvel.
what makes a good service…
what makes a good solar panel fitting service…
what is the service…
solar panel fitting done right…
understand the users…
complex investors…
live every experience…
all about education…
map the touch-points…
steps are unclear…
develop the user experience…
re-define the staff experience…
60% less paper-work…
what makes a good service…
…empathy, clarity, efficiency
