FAQ of IT

7/29/2019 FAQ of IT

1/57

F.A.Q

ForI.T.

Department

7/29/2019 FAQ of IT

2/57

IT F.A.Q -- IT Department.

Category

Chapter 1 - Hardware:..........................................................................................................4

Q1: What's the component of the Computer System?...........................................4Q2: Whats the component in the Main-Computer?..............................................5

Q3: How to connect the Mornitor with the Main-Computer?...............................5

Q4: My Computer can not start up, how to do?.....................................................6Q5: How to connect Projector to Laptop?.............................................................6

Q6: The Computer has no voice .How to do?........................................................6

Q7: How to install the Audio Driver software?.....................................................7Q8: I can not use the printer, how to do?...............................................................8

Q9: How to know the Network Printers IP address?............................................9

Q10: I heard the Be-Be voice from my computer..................................................9Q11: My Computer can not Burn CD, How to do?...............................................9

Chapter 2 - Operating System:.............................................................................................9Q1: What are the shortcuts keys?...........................................................................9

Q2: How to add new language to your system? .................................................10Q3: My Computer runs too slow, can I make it faster?.......................................11

Q4: If you want to save your file and you dont know where?............................12

Q5: Whats the popular files extinction? ............................................................12Q6: How to find my lost file?..............................................................................12

Q7: How to know your IP address?.....................................................................13

Q8: How to add in a favorite list a new link?......................................................13Q9: How to add a printer?....................................................................................13

Q10: How to install a driver?...............................................................................13

Q11: How to create a shortcut?............................................................................15Q12: How to change the Background?................................................................15Q13: How to change the menu from XP menu to classic menu?........................16

Q14: How to hide your files or folders?..............................................................16

Q15: How to copy a CD?.....................................................................................17Chapter 3 - Software:.........................................................................................................18

A. Word:.....................................................................................................................18

Q1: How to change the page from portrait to landscape?....................................18Q2: How to insert the page numbers to your document?.....................................19

Q3: How to add footer or header?........................................................................19

B. Excel:......................................................................................................................20

Q1: How to change the page from portrait to landscape?....................................20Q2: How to make a border for a cell?..................................................................20

Q3: How to sort the records from A-Z or from Z-A?..........................................21

Q4: How to use the function in excel?.................................................................21Q5: How to add new sheet in your project?.........................................................22

Q6: How to add comma style to the numbers?....................................................22

Q7: How to add dollar sign to the numbers?.......................................................22Q8: How to add percentage sign to the numbers?...............................................22

C. PowerPoint:............................................................................................................23

Q1: How to add new slide?..................................................................................23

2

7/29/2019 FAQ of IT

3/57

IT F.A.Q -- IT Department.Q2: How to change the layout for your slide?.....................................................23

Q3: How to change the background of the slide?................................................23

Q4: How to add effect to your slide?...................................................................24Q5: How to change the page from portrait to landscape?....................................25

Chapter 4 -Network:..........................................................................................................26

Q1: I can not Access Internet, How to do?..........................................................26Q2: How to know your computers IP Address?.................................................26

Q3: I have a IP address but still can not access Internet.....................................29

Q4: How to change an IP address?......................................................................29Q5: The wireless card in my laptop can not work...............................................30

Q6: My laptop can connect with the internet.......................................................30

Q7: How to add in one Group/Domain?..............................................................31

Q8: How to name your Computer?......................................................................32Q9: How to add a Network Printer?....................................................................33

Q10: How to share one Printer?...........................................................................33

Q11: How to add a shared Printer?......................................................................36

Q12: Net Command -- Ping.................................................................................37Q13: Net Command -- IPConfig..........................................................................37

Q14: How to make the internet cablings..............................................................38Q15: How to tell whether my internet cablings are working...............................39

Chapter 5 - Email:..............................................................................................................40

Q1: How to get the @cshk.ae Email account?.....................................................40Q2: How to Receive/Send the email from Website?...........................................40

Q3: How to use the Outlook to receive/Send the email?.....................................41

Q4: How to modify the Password of Email account?..........................................44

Q5: How to make the settings about Vacation Messages?..................................46Q6: How to backup the email in outlook?...........................................................48

Q7: How to recovery the emails?.........................................................................50

Q8: I can not Send/Receive the email, how can I do?.........................................51Q9: How to Automatically Send/Receive the Emails Using Outlook?...............53

Q10: How to Modify our Email Signature settings?...........................................54

Q11: I forget the password of my email account, how to do?.............................56Chapter 6 - Appendix.........................................................................................................57

Appendix 1Register for a company email account............................................57

Appendix 2: .........................................................................................................57

3

7/29/2019 FAQ of IT

4/57


Chapter 1 - Hardware:

Q1: What's the component of the Computer System?

Fig (1.1)

As the above image shows, the computer is consist of : Mornitor, Main-Computer,Key board, Mouse.

4

7/29/2019 FAQ of IT

5/57

IT F.A.Q -- IT Department.Q2: Whats the component in the Main-Computer?

Basically in the Main-Computer, there are MainBoard,CPU,RAM,Hard Disk, CD-Driver(DVD-Driver).

Fig (1.2)

Q3: How to connect the Mornitor with the Main-Computer?

Please view at the following image:

Fig (1.3)

5

7/29/2019 FAQ of IT

6/57

IT F.A.Q -- IT Department.Q4: My Computer can not start up, how to do?

Please process the following steps:(1).Check the power supply to make sure that it is switched on and supplies power.

(2).If a message ntldr appears on the screen, then remove the floppy disk (if any)

and restart again.(3).Some USB Devises also halts the starting up of your computer.

(4).If the computer starts up and there is nothing on the monitor then tighten the

monitor cable.(5).For any other reason it could be a virus attack or some problem inside the

computer. Please contact It-dept.

Q5: How to connect Projector to Laptop?

Please process the following steps:

(1).Connect you laptop to the projector using a standard VGA Cable.

Fig (1.4)

(2).Turn on the laptop and then the projector .wait until it warms up.

(3).Find the key marked FN on your laptop keyboard and hold it down when youpress the F5 or F6 key which has got the LCD/monitor image

(4).Hold on the two keys(Fn and the one having LCD/Monitor Screen), then you

will get three options either to get image on the laptop screen Or in the projector or both

the screens.

Q6: The Computer has no voice .How to do?

Please process the following steps:

(1).First check whether the volume is muted by double clicking the sound Icon

.This can be viewed in the RHS bottom of the screen as shown in the figure below.Ifmuted,uncheck the check box.

Fig (1.5)

(2).You can access the sound properties also in START settings Control

PanelSounds and Audio devices

6

7/29/2019 FAQ of IT

7/57


Fig (1.6)

(3).If the Sound properties are disabled, the driver is either corrupted or not

installed. So you need to reinstall the Audio Driver Software.

Fig (1.7)

Q7: How to install the Audio Driver software?

First insert the CD driver on the CD drive Right click on My Computer, then select

properties the system will display to you new window (System Properties), select from

it Hardware Tab Select Device Manager Activity The system will display to you a

new window called Device Manager and it contains the hardware list .

7

7/29/2019 FAQ of IT

8/57


Fig (1.8) Fig(1.9)

You can find that the Audio device is shown in yellow color which confirms that

the audio driver is corrupt.

Fig (1.10)

How to install a driver, please view the Section Q10 of Chapter 2.

Q8: I can not use the printer, how to do?

(1).Check the display screen in the printer to find out whether it is time to change

the toner or if there is a paper jam in it.

(2).If the toner is empty replace it(3).If there is paper jam, open the printer and find out any paper is stuck inside it.

Remove the paper making sure that the paper is not torn and small pieces are not left

inside.(4).Also tighten the network/USB cable in the printer.

(5).If your computer is directly connected to the printer, restart the computer if it is

not a hardware problem of the printer.

(6).For any other problem ,please contact IT Department.

8

7/29/2019 FAQ of IT

9/57


Fig (1.11)

Q9: How to know the Network Printers IP address?

Commonly when you add a network Printer, you should know whats the IPaddress of this printer. You can print the Printer information that you just press the print

button on the printer.

Q10: I heard the Be-Be voice from my computer.

If you can hear the beep-beep sound when you open your computer, your

computer maybe has something wrong about the RAM (Memory).

Please contact IT department for solution.

Q11: My Computer can not Burn CD, How to do?

First to check you computer has the Rewritable CD-Rom. Mostly there are label

Rewritable in the CD-Rom just as the following Image shows:

If you has the Rewritable CD-Rom, please check you have a Nero software to burnthe CD.

Any further information, please contact with the IT Department.

Chapter 2 - Operating System:

Q1: What are the shortcuts keys? F1: for help.

CTRL + A: to select all the items.

CTRL + C: to copy the item.

CTRL + X: to cut the item.

CTRL + V: to past the item.

CTRL + O: to open an existing file.

CTRL + N: to open new file.

9

7/29/2019 FAQ of IT

10/57

IT F.A.Q -- IT Department. CTRL + D: to delete the item.

CTRL + S: to save your file.

CTRL + P: to print your file.

CTRL + Page Up: to copy the item.

CTRL + Z: to undo.

CTRL + Y: to redo.

Shift + Page Down: to cut the item.

Shift + Page Up: to past the item.

ALT + Tab: to change from window to window.

CTRL + Tab: to change from window to window in the same program.

ALT + F4: to close the window.

Right (ALT + Shift): to change the language.

Windows Sign + R: to open Run dialog box.

Windows Sign + D: to minimize all the windows.

Windows Sign + F: to open search page. CTRL + F: to search in the document.

CTRL + H: to replace in the document.

CTRL + G: to go in specific line in the document.

Q2: How to add new language to your system?

Select Start Menu select The Control Panel Regional and

Language Option Select Language Tab Press Details Button Press AddButton

10

7/29/2019 FAQ of IT

11/57

7/29/2019 FAQ of IT

12/57


Fig (2.4) Fig (2.5)

Part 2: Virus Reason

It mean your machine have a viruses we must format your machine, so we prefer tobackup your important data.

Q4: If you want to save your file and you dont know where?

For example if you saved a word file , go to save as then in the file menu, then the

system will show to you an open dialog and select the last location you saved in it.

Q5: Whats the popular files extinction?

No Application Extension

1 Microsoft Office Word .doc

2 Microsoft Office Excel .xls

3 Microsoft Office PowerPoint .pps , .ppt

4 Microsoft Office OutLook .pst

5 WinZip .zip6 WinRar .rar

7 Adobe Acrobat Reader .pdf

8 Adobe PhotoShop .psd, .png

9 Macromedia Flash .swf

10 Autocad .dwg

11 Primavera Project Planner .p3

12 Norton Ghost .gho

Q6: How to find my lost file?

Part1:

Go to search page there are more than 1 way to open it1- Windows Sign + F.

2- Start Menu select Search activity.3- Select the folder or the partition then select search activity from the top menu.

Part2:

Select all files and folders from the left list in the file name text box you can type

the file name.

You can also type the extension file in the file name the system will search for all

file which have the same excision.

12

7/29/2019 FAQ of IT

13/57

IT F.A.Q -- IT Department.Ex: If you want search for all the Microsoft Word files in the D: partition

The first textbox for the file name and you can search bythe extension name ex: *.(extension name)

You can add in the second textbox a ward which exists inthe document.

The combo box for location you can chose your location.

Fig (2.6)

Q7: How to know your IP address?

Starts Menu Run type cmd in the Run textbox, the system will display a

black window, type in the black window:Ipconfig /all, the system will display to you your IP Address.

Q8: How to add in a favorite list a new link?

Open internet explorer page type your URL in the address textbox then press go

then select favorite menu and select add to favoriteThe system will display a box

to write the name of the file press ok , the system will save the link in the favoritemenu.

Q9: How to add a printer?

First you must install the printer driver (CD) of the printer which you want to

install; when you install it there is a step for to search for the printer in the network, the

system automatically will add the printer to your printer list.

Q10: How to install a driver?

First insert the CD driver on the CD drive Right click on My Computer, then select

properties the system will display to you new window (System Properties), select from

it Hardware Tab Select Device Manager Activity The system will display to you anew window called Device Manager and it contains the hardware list you can check

which driver you want to install

13

7/29/2019 FAQ of IT

14/57


Fig (2.7) Fig (2.8)

In this example we need to install the network driver because the network card has ayellow question mark,

Fig (2.9)

So select the driver double click on it the system will display to you the cardproperties window,

14

7/29/2019 FAQ of IT

15/57


Fig (2.10)

Select the drive tab then select update driver the system will display to you

another window asking you to install the driver automatically or from specific location

select the second option, if you have the driver in CD

Fig (2.11) Fig (2.12)

Then select the place of the driver then you can install it select next then finish.

Q11: How to create a shortcut?

Select the icon then drag and drop it where you want.

Q12: How to change the Background?

Right click on the desktop Select Desktop Tab select your background then

press OK button.

15

7/29/2019 FAQ of IT

16/57


Fig (2.13)

Q13: How to change the menu from XP menu to classic menu?

Right click on the taskbar select properties Select Start Menu Tab select

the classics start menu select OK

Fig (2.14) Fig (2.15)

Q14: How to hide your files or folders?

Right click on the file Select properties option; the system will display the

properties window of the file, make the hidden option checked, after that your file willhide,

16

7/29/2019 FAQ of IT

17/57


Fig (2.16)

How to display it again? Go to my computer, select tools menu select folder

option menu the system will display another window called folder option window

Select the view tab , then you will see an option hidden files and folders, if you want to

hide your files select do not show hidden files and folders, if you want to show it Show

hidden files and folders press ok.

Fig (2.17)

Q15: How to copy a CD?

First you must have a CD Writer Drive, then you can press right click on the file,

then select send to menu select CD-RW Drive, after finish sending files go to my

computer select CD-RW drive, then insert a blank CD in the drive and select write

these files to CD activity

17

7/29/2019 FAQ of IT

18/57


Fig (2.18)

The system will display another window called CD Writing Wizard press nextbutton then the system will write the files in the CD after finish writing select finish

activity.

Fig (2.19)

Chapter 3 - Software:

A. Word:

Q1: How to change the page from portrait to landscape?

Select file menu page setup, and then select landscape activity,Press Ok

18

7/29/2019 FAQ of IT

19/57


Fig (3.1)

Q2: How to insert the page numbers to your document?Select insert menu select page number sub-menu, the system will display to

you the page number window

Fig (3.2)

Position combo box: for the position of the numbers on the footer or on the top.

Alignment combo box: for the position of the numbers in right, middle, Left,inside or outside.

Q3: How to add footer or header?

Select view menu Header of Footer sub-menu the system will display to

you in the page the header and the footer you can modify it, after the double click on thebody of the page.

19

7/29/2019 FAQ of IT

20/57


Fig (3.3)

B. Excel:


Select file menu page setup, and then select landscape activityPress Ok

Fig (3.4)

Q2: How to make a border for a cell?

Select a cells then Right Click on the cells select format cells the system

will display to you a window called Format Cells select The Border Tab, then selectthe border which you want.

20

7/29/2019 FAQ of IT

21/57


Fig (3.5)

Q3: How to sort the records from A-Z or from Z-A?

Select the cells which you want to sort then select this button ; the items willsort from A Z or to sort it from Z A you can select this button .

Q4: How to use the function in excel?

This is an example how to use the function in the excelIf you want to take the Sum of the quantity of

the quantity you must select the records with

empty cell then select this symbol in the tool bar

the system will automatically copy the totalin the empty cell the equation in cell no. C8 =Sum (C2:C7), if you want to add the average in

C9, just you can write AVG (C2:C7)

Fig (3.6)

21

7/29/2019 FAQ of IT

22/57


Fig (3.7)

Q5: How to add new sheet in your project?

Right click on the sheet name, and then select insert option, the system willdisplay to you a window, select worksheet after that select ok.

Fig (3.8)

Q6: How to add comma style to the numbers?

Select the cell which you want to add the comma style, then select this icon ,

the system automatically will add the comma to the numbers.

Q7: How to add dollar sign to the numbers?

Select the cell which you want to add dollar sign, then select this icon , the

system automatically will add dollar sign the comma to the numbers.

Q8: How to add percentage sign to the numbers?Select the cell which you want to add the percentage sign, then select this icon

, the system automatically will add the percentage sign to the numbers.

22

7/29/2019 FAQ of IT

23/57

IT F.A.Q -- IT Department.C. PowerPoint:

Q1: How to add new slide?

Select insert menu, select new slide menu, the system will add new slide to youproject.

Q2: How to change the layout for your slide?

Right click on the slide select slide layout option; the system will display to you

the layout template in the right side. Then select your template.

Fig (3.9)

Q3: How to change the background of the slide?

Right click on the slide, and then select slide design option; the system will

display the backgrounds in the right side, press the arrow of the slide the system will

display to you a menu to apply this design to all slides or just the selected slide.

23

7/29/2019 FAQ of IT

24/57


Fig (3.10)

Q4: How to add effect to your slide?

Select the rectangle which you want to add the effect, right click on it , select

custom animation, the system will display in the right side the animation part.

Fig (3.11)

24

7/29/2019 FAQ of IT

25/57

IT F.A.Q -- IT Department.Then in the select add effect the system will display to you the effect menu, and

choose one, the system will add an effect to your text.


Select file menu page setup, and then select landscape activity, Press Ok

Fig (3.12)

25

7/29/2019 FAQ of IT

26/57


Chapter 4 -Network:

Q1: I can not Access Internet, How to do?

First please check your Local Area Connection is OK.

Fig (4.1)

If this Icon is flashing, so it means that your Local network is connected.

If this Icon is not connected as the following picture shows

Fig (4.2)

Please check your Cable is connected with your computer to the switch.

Q2: How to know your computers IP Address?

There are two ways to let you know what the IP address about your computer it is.

Solution (1):

Right click the My network Places, then click the Properties options on the pop-up manual.

Fig (4.3)

Double click the Local Area Connection as the following picture shows

26

7/29/2019 FAQ of IT

27/57


Fig (4.4)Double click the button Properties

Fig (4.5)

Select the Support Tab, then you can see your Computer IP address and its subnetMask and Default Gateway.

If you want to change your IP Address, you just only press the button Repair, the

Router Server will automatically distribute a new IP address for you.

27

7/29/2019 FAQ of IT

28/57

IT F.A.Q -- IT Department.Solution (2):

Click StartRun

Fig (4.6)

Type the command Cmd

Fig (4.7)

Type the command ipconfig /all as the following picture shows:

Fig (4.8)

28

7/29/2019 FAQ of IT

29/57

IT F.A.Q -- IT Department.Then you can view your computers ip address

Fig (4.9)

Q3: I have a IP address but still can not access Internet.

Maybe your Computers IP address is not valid by the Router Server, so you needto change your IP address by repairing your IP address. How to repair your IP address,

please see the Chapter(4) question 2.

Q4: How to change an IP address?

Double click the Local Area Connection as the following picture shows

Fig (4.10)

Double click the button Properties

29

7/29/2019 FAQ of IT

30/57


Fig (4.11)

Select the Support Tab, then you can see your Computer IP address and its

subnet Mask and Default Gateway.

If you want to change your IP Address, you just only press the button Repair, the

Router Server will automatically distribute a new IP address for you.

Q5: The wireless card in my laptop can not work.

First check your Laptop wireless card is ON. Some laptop has a button to turn

on/off the wireless card. You need to turn on the wireless card first. When the wireless

card is working , the light about the will flash.

Q6: My laptop can connect with the internet.

Maybe the problem exits in your Router/Switch. Please check the light of the

Router/Switch which connected with your internet cables is flashing. Other wise, please

turn off your Router/Switch first, then turn on the Router/Switch.

30

7/29/2019 FAQ of IT

31/57

IT F.A.Q -- IT Department.Q7: How to add in one Group/Domain?

Right click the My Computer and select the Properties,

Fig (4.12)

Choose the Tab Computer Name, click the button Change

Fig (4.13)

31

7/29/2019 FAQ of IT

32/57


Fig (4.14)Select the Domain/Workgroup, and type the name of your

Domain/WorkGroup.

Notes: If you want to be added in a Domain, you should get the Domain Admin

ID&password, for the system will ask you to connect to Domain.

Q8: How to name your Computer?

Just as the Chapter 4 Item 7 Shows

Fig (4.15)You can type your computer name in the text input-frame Computer Name

32

7/29/2019 FAQ of IT

33/57

IT F.A.Q -- IT Department.Q9: How to add a Network Printer?

First you should know the IP address of the Network Printer. Then install thePrinter Driver program from the Printer Driver CD software. During the installation, the

program will search for the network Printer. You just select the right printer which you

want and continue to install the Driver program.

Q10: How to share one Printer?

First to click StartsettingsPrinters and Faxes, then click the Add a printer

Fig (4.16)

Click the Next

Fig (4.17)

33

7/29/2019 FAQ of IT

34/57

IT F.A.Q -- IT Department.Select the A network Printer, or a printer attached to another computer, then

click Next

Fig (4.18)

Select find a printer in the directory

Fig (4.19)Select Find Now

34

7/29/2019 FAQ of IT

35/57


Fig (4.20)

Select one printer which you want, then click the OK button

Fig (4.21)

Then you have finished to add a shared printer.

35

7/29/2019 FAQ of IT

36/57

IT F.A.Q -- IT Department.Q11: How to add a shared Printer?

Right click one printer and select the Sharing item in the pop-up manual.

Fig (4.22)Select the Share this printer, then type the share name of your Printer.

Fig (4.23)

Notes:

When you shut down your computer, so it means that your shared printer can notbe used by any others.

36

7/29/2019 FAQ of IT

37/57

IT F.A.Q -- IT Department.Q12: Net Command -- Ping

Ping is the primary TCP/IP command used to troubleshoot connectivity, reachability,and name resolution.Verifies IP-level connectivity to another TCP/IP computer by

sending Internet Control Message Protocol (ICMP) Echo Request messages. The receipt

of corresponding Echo Reply messages are displayed, along with round-trip times.

Fig (4.24)

Q13: Net Command -- IPConfig

Displays all current TCP/IP network configuration values and refreshes DynamicHost Configuration Protocol (DHCP) and Domain Name System (DNS) settings. Used

without parameters, ipconfig displays the IP address, subnet mask, and default gateway

for all adapters.

Fig (4.25)

37

7/29/2019 FAQ of IT

38/57

IT F.A.Q -- IT Department.Q14: How to make the internet cablings

Commonly, there are two kinds of Cabling. One is for Directly connection, such asconnection between computers to Hubs, as the Picture-1 shows. Another is for crossing

connection , such as connection for computers to computers or Hubs to Hubs, as the

Picture-2 shows.

Fig (4.26) Fig (4.27)

For Directly Connection, we just use the 568B Male Cablings and for Crossing

Connection we use the 568A Male Cablings as the following picture show:

Fig (4.28) Fig (4.29)

The sequence of the 568B male cabling is :

Sequence Color

Line-1 Brown

Line-2 Brown-White

Line-3 Green

Line-4 Blue-White

Line-5 Blue

Line-6 Green-White

Line-7 Orange

Line-8 Orange-White

Table (4-1)

38

7/29/2019 FAQ of IT

39/57

IT F.A.Q -- IT Department.The sequence of the 568A male cabling is :

Sequence Color

Line-1 Brown

Line-2 Brown-White

Line-3 Orange

Line-4 Blue-White

Line-5 Blue

Line-6 Orange-White

Line-7 Green

Line-8 Green-White

Table (4-2)

Q15: How to tell whether my internet cablings are working.When the Cablings finish, It just connect the computer and Hubs, as the following

shows:

Fig (4.30)

39

If the green light is on, it means that

your computer has been connected to

the Internet;

If the orange light is on, it means that

your computer is transfer the data

with other equipment in the network.

If the green light is off, it means youneed to check with the cablings or the

Hubs;

If the orange light is off, it means you

need to set the IP protocols.

7/29/2019 FAQ of IT

40/57


Chapter 5 - Email:

Q1: How to get the @cshk.ae Email account?

You should to fill in the form of Register a company email account, then put it inIT Department. The register form for a company email account you can find in theAppendix 1.

Q2: How to Receive/Send the email from Website?

Please visit the webpage: http://www.etisalat.ae

Fig (5.1)Type your username and your password, for example :

Username: [email protected]

Password: ********Then Log in

40
http://www.etisalat.ae/mailto:[email protected]://www.etisalat.ae/mailto:[email protected]

7/29/2019 FAQ of IT

41/57


Fig (5.2)

From the button Get Mail, you can receive the emails.

And From the button Compose, you can send the emails.

Q3: How to use the Outlook to receive/Send the email?

Click ToolE-mail Accounts in the Menu of OutLook software

Fig (5.3)

Select Add a new e-mail Account

41

7/29/2019 FAQ of IT

42/57


Fig (5.4)Select Pop3 connect to a POP3 e-mail server to download your e-mail

Fig (5.5)

Input your email account and the Server information

42

7/29/2019 FAQ of IT

43/57


Fig (5.6)

As the above image shows:

POP3 : mail.emirates.net.aeSMTP: mailv.emirates.net.ae

After you input all the information, you can click the Test Account Settingsto check whether all the settings are right.

Fig (5.7)If all the task can be successful, you can use the Outlook to Send/Receive the

email.

43

7/29/2019 FAQ of IT

44/57

IT F.A.Q -- IT Department.Q4: How to modify the Password of Email account?

You can modify your email password from the websitehttp://www.etisalat.aeFirst to log in your email account



Password: ********Then Log in and click the button Options

Fig (5.9)

Click the button Password as the following picture shows

44
http://www.etisalat.ae/http://www.etisalat.ae/mailto:[email protected]://www.etisalat.ae/mailto:[email protected]

7/29/2019 FAQ of IT

45/57


Fig (5.10)

Fig (5.11)

Enter your old password and then enter your New Password.

Remember that your new password should contain EIGHT Alpha-numericCharacters and it also should consist of letters and numbers ONLY, and should contain

AT LEAST two numbers.

45

7/29/2019 FAQ of IT

46/57

IT F.A.Q -- IT Department.Q5: How to make the settings about Vacation Messages?

You can use the Vacation Messages to set up automatic replies for periods when you cannotread your email.

First you should log in your email account from the website http://www.etisalat.ae



Password: ********

Then Log in and click the button Options

Fig (5.13)

Click the button Vacation Messages as the following picture shows

46
http://www.etisalat.ae/mailto:[email protected]://www.etisalat.ae/mailto:[email protected]

7/29/2019 FAQ of IT

47/57


Fig (5.14)

Fig (5.15)

Fill in the Start Vacation Date and ,Stop Vacation Date and other informations,

then click the Save button.

Now when others send the email to you during your vacation, the Email Systemwill automatically send him your Vacation Messages.

47

7/29/2019 FAQ of IT

48/57

IT F.A.Q -- IT Department.Q6: How to backup the email in outlook?

Click the button FileImport and Export on the Menu of Outlook Software

Fig (5.16)

Select the Export to a file as the following picture shows.

Fig (5.17)Select the Personal Folder File as the following picture shows

48

7/29/2019 FAQ of IT

49/57

IT F.A.Q -- IT Department.Fig (5.18)

Select the Folder to Export From as the following picture shows

Fig (5.19)

Set the path of Exported Files as the following picture shows

Fig (5.20)Click OK button when you finish the following dialogue.

49

7/29/2019 FAQ of IT

50/57


Fig (5.21)

Q7: How to recovery the emails?

Click the button FileImport and Export on the Menu of Outlook Software

Fig (5.22)Select Import From another program of file to import the back up files.

Fig (5.23)

Select Personal Folder File and then import the files you have backup.

50

7/29/2019 FAQ of IT

51/57

IT F.A.Q -- IT Department.Q8: I can not Send/Receive the email, how can I do?

First please check whether you can access internet or not. How to check theinternet line is ok, please view the Chapter 4 Network Solutions Item (1).

If you can access internet but can not Send/Receive the email, please check the Email

setting is OK.

Click ToolE-mail Accounts in the Menu of OutLook software

Fig (5.24)

Select View or change existing e-mail Account

Fig (5.25)

Select mailv.emirates.net.ae this email-account ,then click the button Change

51

7/29/2019 FAQ of IT

52/57


Fig (5.26)

Click the Test account Settings button to check all the setting is ok.

Fig (5.27)

If the Log onto incomeing mail server(POP3) or Send test e-mail message hasproblem, please change the email Server Information as:

POP3: mail.emirates.net.ae

SMTP:mail.emirates.net.ae

Or:POP3: mailv.emirates.net.ae

SMTP:mailv.emirates.net.ae

52

7/29/2019 FAQ of IT

53/57

IT F.A.Q -- IT Department.Q9: How to Automatically Send/Receive the Emails Using Outlook?

Click the Tools in the top Menu and select the Options item.

Fig (5.28)

On the pop-up Dialogue, choose the Mail Set up Tab, then click the button

Send/Receive

Fig (5.29)

Select the Schedule an automatic send/receive every [5] minutes

53

7/29/2019 FAQ of IT

54/57


Fig (5.30)

You can change the Schedule time to 10 minutes or other timeslice as you like.

Q10: How to Modify our Email Signature settings?

Click the Tools in the top Menu and select the Options item.

Fig (5.31)

54

7/29/2019 FAQ of IT

55/57


Fig (5.32)

Move the tab Mail Format, then click the button Signatures.

Fig (5.33)

Then you can modify your Signatures of the email account in the Text Frame as thefollowing picture shows.

55

7/29/2019 FAQ of IT

56/57


Fig (5.34)

Q11: I forget the password of my email account, how to do?

Please contact the IT Department.

56

7/29/2019 FAQ of IT

57/57


Chapter 6 - Appendix

Appendix 1Register for a company email account

Employee Name: Sex:

Birthday:

Department/Siteoffice:

Join Date:

Position Held:

Email ID Wanted:

Appendix 2:

Documents

FAQ of IT