FAQ Dometic Claim systemservice-documentation.dometic.com/_pdf/news.pdfhas been closed, please email to your local Dometic service representative with the SVC number and we will re-open

Version 01, Status 30.01.2017

Dometic GmbH Page 1 of 15

Rainer Becker, Head of Service EMEA

Date Message (You will find older messages within the file: News_Archiev.pdf)

30.01.2017 FAQ Dometic Claim system

FAQ Dometic Claim system

Q. I am unable to add comments or product details. A. Chrome and Edge browsers do not currently work with the Dometic Portal. Please use Internet

Explorer.

Q: My claim has been waiting / un-actioned for a while now. A: Please make sure your claim is not in the "in progress" status. If a claim is "in progress“, we do not

action that claim. Please change it to the relevant status, a guide on this is inside the Portal Training Document. If you need another copy of the guide, please contact your local Dometic service representative.

Q: I cannot make changes to my claim. A: You can only make changes to claims that are set to "in progress". If the claim you need to change

has been closed, please email to your local Dometic service representative with the SVC number and we will re-open this.

Q: Where can I upload photos/docs? A: These can be uploaded in the comments section. This is at the bottom of the second section,

"Claim".

Q: The status of my claim has been set to "asking for more information" how do I know what Dometic want?

A: Comments between Dometic and you are conducted inside the comments area. This is at the bottom of the second section.

Q: My claim is in my invoiced claims, but I have not received payment? A: Please note your claims go to this stage directly when accounts complete the claim. However,

payment will go on the normal BACS run (normally every 2 weeks).

Q: Can I receive alerts when Dometic update my claim?

A: Yes you can get update emails, please confirm you would like these and we will set it up.

Q: I cannot enter or edit the number on the customer section in 'customer number' box?

A: This is automatically generated by the system, please leave this blank.

Q: I don't understand the labour costs / labour units? A: We do not currently use labour units. Please continue to use the standard costs as before.




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FAQ Dometic Claim systemservice-documentation.dometic.com/_pdf/news.pdfhas been closed, please email to your local Dometic service representative with the SVC number and we will re-open