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FAMILY SERVICES DEPARTMENT
Veterans’ Service ProgramOctober 18, 2011
• Veterans’ Service Program
• Veterans’ Service Challenges
• Response to Challenges
PRESENTATION OUTLINE
• Veterans’ Service Program
• Veterans’ Service Challenges
• Response to Challenges
PRESENTATION OUTLINE
PRESENTATION OUTLINE
• Established by Florida Statute in 1945 to advocate for Department of Veterans’ Affairs (VA) benefits claims.
• Assist veterans in obtaining pension, disability, medical and educational benefits from the VA.
• Three service locations:– Mable Butler Building– Apopka Service Center– VA Medical Center
Veterans’ Service Program
PRESENTATION OUTLINE
• Eligibility by Section 38 Code of Federal Regulations
• Dependents may qualify for health care, compensation and education
• Disability claims process:– 12 to 18 months for first decision– > 60k claims pending at Regional Office (RO)– From 3 to 10 years for appeals– Nationwide, 70% of Appeals are granted or
remanded to RO
Veterans’ Service Program
Medical VA RegionalOffice
Adjudicator (Opinion / Ruling)
Service Medical Records –Obtained / Used
Proper Claim Development
Application of 38 C.F.R.
Private Medical Records
VA Medical Records
Military Hospital Records
File ClaimDecision
C & PExam
Client
Medical Opinion
Return for Follow-up
Supporting Documents
Vet's Input
C & P Doctors Opinion
Good ExamIAW 38 C.F.R.
VA BENEFITSCLAIM
Get Medical EvidenceCompensation &
Pension Exam
CLAIMAPPROVAL
Notice of Disagreement
FORM9
1-2 Years
12 -18 Months
3 Years
Statement of The Case
RatingDecision
Board ofVeterans’ Appeals
NO
YES
FileClaim
NO
NO
NO
FLOWCHARTFOR
APPELLATEPROCEDURE
Veterans’ Service Program
Veterans’ Service Program
Fiscal Year
Veteran Benefits Generated
$Millions
• Veterans’ Service Program
• Veterans’ Service Challenges
• Response to Challenges
PRESENTATION OUTLINE
PRESENTATION OUTLINEVeterans’ Service Challenges
Florida Statistics :
• Number 3 in total Veterans population
• Number 1 for Vets over 65 years of age • Number 1 for Vets > 50% Service Connected (SC) disabled
• Florida is 35th when it comes to VA Health Care Funding Dollars!
PRESENTATION OUTLINE
• VA Medical Center:
– 111,000 One Time visits, 2010
– Busiest in Nation
– To remain open as Clinic in 2012
Veterans’ Service Challenges
PRESENTATION OUTLINE
New VA Hospital:
• Starts stage staffing Fall 2011
• Target opening October 2012
• Two Veterans Service offices
Veterans’ Service Challenges
Veterans’ Service Program
Veterans’ Service Challenges
Fiscal Year
Veteran Clients Served
PRESENTATION OUTLINEVeterans’ Service Challenges
• 76,000 Veterans (6th in state)
• 60,000 eligible wives & widows
• 2010 census grew 28%
• High number Local Guard & Reserves
• New Hospital
• With current staffing can effectively serve 9,500 (7%)
• Veterans’ Service Program
• Veterans’ Service Challenges
• Response to Challenges
PRESENTATION OUTLINE
Response to Challenges
Immediate Response• Reclassify vacant position on manning table to a
Veterans’ Counselor
Future Response• When new VA Hospital opens, request to add two
positions to the manning table
FAMILY SERVICES DEPARTMENT
Veterans’ Service ProgramOctober 18, 2011