FAMILY DOLLAR QUICK GUIDE - ARSconnects · A Family Dollar store phone is to be used for all SISO requirements and a cell phone is to be used for any other calls. If you cannot access

FAMILY DOLLAR QUICK GUIDE FAMILY DOLLAR QUICK GUIDE

V03022011 The materials contained herein are the proprietary information of Impact Resource Group and no PAGE 2 dissemination of these materials is permitted without expressed written consent. Impact Resource Group © 2011

CONTENTS

PROJECT DESCRIPTION

Dress Code .............................................................................................................................4

Arrival Times .........................................................................................................................4

Store Phone Usage..................................................................................................................4

MERCHANDISING

Setting Schematics Containing Shelves .................................................................................6

Setting Schematics Containing Peg Hooks ............................................................................8

Setting Schematics Containing Pushers .................................................................................10

Schematic Inspection Points...................................................................................................13

Setting End Cap and Seasonal Schematics ............................................................................14

Completing Nightly Recovery Tasks .....................................................................................15

Using the Hip Labeler ............................................................................................................16

FAMILY DOLLAR PROJECT AND SAFETY REQUIREMENTS

Store Entry and Exit Procedures ............................................................................................18

Food and Drink Policies .........................................................................................................18

Smoking Policy ......................................................................................................................19

Loss Prevention Practices.......................................................................................................19

Safety......................................................................................................................................20


PROJECT DESCRIPTION

PROJECT DESCRIPTION


PROJECT DESCRIPTION

Impact is partnering with Family Dollar to complete a storewide renovation. As a team member, you may be assigned to complete the tasks listed below. Many of these processes have been described in this quick guide to help you better understand what is required. In addition to this reference material, your Team Lead will provide extra on-the-job training to give you more information on various tasks.

Unload boxes containing fixture components from the delivery truck

Unpack and sort fixture pieces and components

Prep and skate gondola runs to relocate them to their new position

De-merchandise shelves and relocate product

Set schematics

Complete general cleaning tasks

Reload fixtures into the delivery truck that were not used

Dress Code

The dress code for this project is consistent among all members of the team, regardless of the role you are assigned. Employees are required to wear the Impact shirt, name badge, jeans/shorts and closed toe shoes.

Arrival Times

Your Team Lead will notify you of your arrival time for each night.

Store Phone Usage

Everyone is required to SISO (introduce yourself to store management as part of your signing in procedures).

A Family Dollar store phone is to be used for all SISO requirements and a cell phone is to be used for any other calls. If you cannot access the store phone when you need to SISO for lunch, do so when you clock out.

THERE ARE ADDITIONAL POLICIES REQUIRED BY FAMILY DOLLAR FOR WORKING IN THEIR STORES. THESE PROCEDURES ARE INCLUDED AT THE END OF THIS PACKET.


MERCHANDISING MERCHANDISING


Use a Scraper To Remove Any

Pricing Labels 5 Inch

Position

2 Inch Position

SETTING SCHEMATICS

When setting product, you will encounter shelf, peg hook and pusher schematics. The following directions detail how to set each of these. Once a schematic is set, double check that all directions have been followed. Inspection points are provided for you to reference at the end of each section. Once verified, you will initial the top left corner of the actual schematic page that is hanging in the area you set. Next, notify your Team Lead the area is ready for inspection, who also will initial the schematic page if all steps are complete.

SETTING SCHEMATICS CONTAINING SHELVES

When setting products that require shelves, follow the directions listed in this section to ensure the schematic will be set correctly. The tasks you will learn about are listed below and described afterward.

Shelves are new (preferred) or, if used, are clean

Shelves are at correct height (use tape measure to check)

Shelves are level

Red strips installed on each shelf (blank red strips installed on shelves with no pricing)

All products are left justified (start above price label and full to next product)

All products are fronted (at front of shelf) and faced (product label is facing customer at proper orientation)

STEP 1-SHELF SCHEMATICS: Products requiring shelves will have the heights of each shelf listed on the schematic. These measurements listed are for the depth of the shelf and how far the top of the shelf is to be from the base shelf.

STEP 2-USE NEW SHELVES: Install new shelves and if old shelves must be used (shown above) they must be wiped clean and free of any previous labels and sticky residue.

STEP 3- INSTALL SHELVES AT CORRECT HEIGHTS: Each slot is an inch, however the starting measurement can differ since some uprights will begin with a 2” measurement and others will begin with a 5” measurement, which is done from the top of the shelf.


SETTING SCHEMATICS CONTAINING SHELVES

Once the schematic is set and before telling your Team Lead it is ready for inspection, double check that all items listed below have been completed and then initial the top left corner of the actual schematic. Once the Team Lead inspects and signs off on your schematic, then they also will initial the top left corner of the actual schematic.

INSPECTION POINTS MUST CONFIRM ALL TASKS LISTED BELOW ARE COMPLETE BEFORE INFORMING TEAM LEAD SCHEMATIC IS READY FOR INSPECTION Shelves are new (preferred) or, if used, are clean Shelves are at correct height (use tape measure to check) Shelves are level Red strips installed on each shelf (blank red strips installed on shelves with no pricing) All products are left justified (start above price label and full to next product) All products are fronted (at front of shelf) All products are faced (product label is facing customer at proper orientation)

STEP 4-CONFIRM SHELVES ARE LEVEL AND INSTALL RED

PRICE STRIP: All shelves installed must be level. Measure both sides of where the shelf is inserted into the upright to confirm it is level. Next, all shelves must have their red shelf price strips inserted.

As shown above, the letter/numbers at the end of the strips identify on which shelf the strip is inserted. You would start at the top with A-1, the next shelf below that would be A-2, followed by A-3, etc. Use blank red strips if there is no pricing called for on the shelf.

STEP 5-LOAD PRODUCTS: As you are loading products, ensure all products are left justified, which means they start above the price label, and fill in the space to the next product on the shelf.

In addition, all products must be fronted, which means they are pulled to the front of the shelf. They also must have their labels facing the customer and be positioned at the proper orientation.

A-1

A-2

A-3


SETTING SCHEMATICS CONTAINING PEG HOOKS

When setting products that require peg hooks, follow the directions listed in this section to ensure the schematic will be set correctly. The tasks you will learn about are listed below and described afterward.

Backer paper is properly attached (existing paper removed)

Blank red stripe installed on base deck, if needed

Peg hook size is correct

Peg hooks are properly installed (spot check numbers and view overall appearance of schematic)

Correct peg hooks used (check for any heavy duty)

All peg hooks are priced (double facings have blank price tag)

Stoppers installed on all peg hooks

All products are fronted (stoppers properly installed to keep product fronted) and faced (product label is facing customer at proper orientation)

STEP 1- DETERMINE SIZE OF BACKER PAPER: The size of backer paper you need to use will be determined by the number in the top right of the schematic as shown above.

STEP 3-INSTALL RED STRIP ON BASE DECK: If products are not called for on the base deck, then there still needs to be a blank red strip slide in to the front of the shelf.

STEP 2-INSTALL PAPER BACKER: Align paper with top row peg board holes. Then insert a peg into the top left hole (slot 1) and the last hole in the same first row, then into the bottom corners. Once this is done, remove top rail to insert extra paper under it and reinstall. If the top rail is not removable, then slip the paper under it.

STEP 4-OBTAIN PEG HOOKS AND INSTALL: The type of peg hook needed is listed in the Peg Column and the location where the peg hook will be inserted is listed in the PegLoc Column. Insert the left fork of the peg hook into the numbered hole that is listed on the schematic as shown above.


SETTING SCHEMATICS CONTAINING PEG HOOKS

Once the schematic is set and before telling your Team Lead it is ready for inspection, double check that all items listed below have been completed and then initial the top left corner of the actual schematic. Once the Team Lead inspects and signs off on the schematic, they also will initial in the top left corner of the schematic.

INSPECTION POINTS MUST CONFIRM ALL TASKS LISTED BELOW ARE COMPLETE BEFORE INFORMING TEAM LEAD SCHEMATIC IS READY FOR INSPECTION Backer paper is properly attached (existing paper removed) Blank red stripe installed on base deck, if needed Peg hook size is correct Peg hooks are properly installed (spot check numbers and view overall appearance of schematic) Correct peg hooks used (check for any heavy duty) All peg hooks are priced (double facings have blank price tag) All products are fronted (stoppers properly installed to keep product fronted) All products are faced (product label is facing customer at proper orientation)

STEP 5-INSTALL PEG STOPPERS: Peg stoppers are used to make sure products are positioned and stay at the front of the peg hook. Use the medium hole of the peg stopper as shown.

STEP 6-PRICE PEG HOOKS: Center price stickers on the front of the peg hooks according to product layout.

STEP 7-ADD PRODUCT: Hang products and remember to position items to the front of the hook using stoppers. Check to make sure product label is facing customer at proper orientation.


SETTING SCHEMATICS CONTAINING PUSHERS

Once you have positioned shelves following the information previous detailed and you come across a schematic that indicates pushers need to be installed, use the following directions to ensure the schematic will be set correctly. The tasks you will learn about are listed below and described afterward. Red stripes installed on each shelf (blank red stripe

installed on shelves with no pricing) Right end is installed Left end is installed All special pushers have been installed (check for

all free and half pusher tracks)

All products can be pushed easily and slide back to fronted position (ensure product was placed starting at the right)

All products are faced (product label is facing customer at proper orientation)

No products are leaning

STEP 4- INSTALL RIGHT END AND LEFT END: The shelf strip will have a “RE” to indicate where a right end fixture component is to be placed (shown above). Alternately, a “LE” is listed to indicate where a left end fixture component is to be placed (shown above).

STEP 2-INSTALL RED SHELF STRIPS: All shelves must have their red price strip inserted as identified on the schematic. Take note of the black marks, which indicate where pushers will be placed.

STEP 1-PUSHER SCHEMATICS: Refer to your fixture column, which will indicate pusher component(s) to be used. This information also appears on the red pricing strip. A table of these fixture abbreviations and descriptions is included on page 12.

STEP 3- INSTALL PUSHER RAIL: Install plastic molded pusher rail at the front of each shelf using a plastic rivet at each side and in the middle.


SETTING SCHEMATICS WITH PUSHERS

` Once the schematic is set and before telling your Team Lead it is ready for inspection, double check that all items listed below have been completed and then initial the top left corner of the actual schematic. Once the Team Lead inspects and signs off on the schematic, they also will initial in the top left corner of the schematic. INSPECTION POINTS MUST CONFIRM ALL TASKS LISTED BELOW ARE COMPLETE BEFORE INFORMING TEAM LEAD SCHEMATIC IS READY FOR INSPECTION Red stripes installed on each shelf (blank red stripe installed on shelves with no pricing) Pusher depth is correct and matches depth of shelf Right end is installed Left end is installed All special pushers have been installed (check for all FREE and HALF pusher tracks) All products can be pushed easily and slide back to fronted position (ensure product was placed starting at

the right) All products are faced (product label is facing customer at proper orientation) No products are leaning

STEP 5-INSTALL REGULAR AND SPECIAL PUSHERS: The position where the pusher (P) is installed is marked on the shelf strip. Which type of pusher or combination of pushers to use (shown next page) also is identified on the red strip.

Some larger/heavier products need additional support. In these cases, a “PF” (shown above) is used to indicate where a pusher plus a free track pusher component are used together. If you see a “PH,” this indicates a pusher component plus a half track pusher component are to be used together.

STEP 6-ADD PRODUCT AND ADJUST SPACING: Start with the right end of the shelf and stock products by continuing to the left. If products do not fit into space, slightly adjust pusher to the left until the item fits. Products are to slide easily front to back in the pusher.

All products are to be faced with their labels facing the customer. If you have too much space, the product can lean, as shown above, and this will need to be corrected.


SETTING SCHEMATICS WITH PUSHERS

LETTER COMPONENTS NEEDED

DESCRIPTION

LE Left End Left End section finishes the pusher run and includes a pusher mechanism.

P Pusher Regular Track Pusher that has a middle panel and a small protruding side.

RE Right End Right End section that starts the pusher run and does not have a pusher mechanism.

PF* Pusher + Free Track

Regular Track Pusher that is used with a Free Track. The Free Track adds an additional pusher mechanism, but not an additional wall.

PH* Pusher + Half Track

Regular Track Pusher that is used with a Half Track (non-pusher), which adds the same height at the bottom so product sits level, but an additional pusher mechanism is not needed.

LEF Left End + Free Track

Left End section that is used in combination with a Free Track. The Free track is placed in the middle of the product.

LEH Left End + Half Track

Left End section that is used in combination with a Half Track. The Half Track is placed in the middle of the product.

* Important Note: Free Pusher Track (F) and Half Pusher Tracks (H) are never used alone.

LEFT END (LE)

PUSHER (P)

RIGHT END (RE)

FREE TRACK (F)*

HALF TRACK (H)*

PF PH

Pusher + Free Track Pusher + Half Track


SCHEMATIC INSPECTION POINTS

FOR REFERENCE ONLY

Step 1: Using this page as a guide, ensure all items listed below are complete. Then initial the upper left hand corner of the actual schematic that is hanging in the area you set. Next, notify your Team Lead the area is ready for inspection.

Step 2: The Team Lead will inspect your work and if everything is set correctly, they too will initial the upper left hand corner of the schematic.

SHELF SCHEMATIC TASKS

Shelves are new (preferred) or, if used, are clean Shelves are at correct height (use tape measure to check) Shelves are level Red strips installed on each shelf (blank red strips installed on shelves with no pricing) All products are left justified (start above price label and full to next product) All products are fronted (at front of shelf) All products are faced (product label is facing customer at proper orientation)

PEG HOOK SCHEMATIC TASKS

Blank red stripe installed on base deck, if needed Backer paper is properly attached (existing paper removed) Peg hook size is correct Peg hooks are properly installed (spot check numbers and view overall appearance of schematic) Correct peg hooks used (check for any heavy duty) All peg hooks are priced (double facings have blank price tag) Stoppers installed on all peg hooks and positioned 2” from the front All products are fronted (stoppers properly installed to keep product fronted) All products are faced (product label is facing customer at proper orientation)

PUSHER SCHEMATIC TASKS

Red stripes installed on each shelf (blank red stripe installed on shelves with no pricing) Pusher depth is correct and matches depth of shelf Right end is installed Left end is installed All special pushers have been installed (check for all FREE and HALF pusher tracks) All products can be pushed easily and slide back to fronted position (ensure product was placed starting at the right) All products are faced (product label is facing customer at proper orientation) No products are leaning


SETTING END CAPS AND SEASONAL SCHEMATICS

STEP 1- IDENTIFY PRODUCT: Locate products that are designated to be used in the area that may either be seasonal or others where a specific schematic is not available.

STEP 2- FOLLOW BOTTOM UP MERCHANDISING PLAN: Place large items on the bottom shelf and continue to place other items on shelves by using smaller and smaller items as you move up. Leave one inch of clearance between the top of the tallest item and the bottom of the shelf above it. Peg hook products are generally placed above shelves.

STEP 3- INSTALL STRIPS: Slide red strips in to the end of the shelves.

STEP 4- ADD PRICE LABELS: Use a Hip Labeler to scan and print price labels to designate product prices (instructions provided in this section). Attach labels so the left edge of the price label aligns with the left edge of the product it designates.


COMPLETING NIGHTLY RECOVERY TASKS

STEP 1- ENSURE PRODUCT PRICING: All products must have a price label, which is affixed to a red strip. Use a Hip Labeler to print additional price labels, where needed, and these instructions are provided on the next page.

STEP 2-SWEEP: Ensure the entire floor is free of trash and swept clean.

STEP 3-FILL HOLES: Place large plastic tubs and trashcans in any holes that were created due to product relocation.

STEP 4-REMOVE TRASH: Make sure trash is sorted between store trash and personal trash. Once Project Manager has inspected bags, take to dumpster for disposal.

STEP 5- RETURN FIXTURES: Place old fixtures that are designated to be returned to Family Dollar in the storage truck and new fixtures back in their storage location.


USING THE HIP LABELER

When a selection of products have been temporary relocated as part of setting schematics, then a shelf label needs to be printed to identify the price of such products before the store opens. Use the store’s hip labeler (shown right) to scan the item’s UPC and print a label. The hip labeler is a battery operated, rechargeable two piece system that includes a scanner and a printer. The units can be found charging under the front registers. After use, return the device and plug it in to continue charging. Syncing the Devices Since the devices communicate wirelessly, you will first need to sync the scanner and printer. Turn on the hand held device and select the option of Scan to Sync. From this screen, complete the following: Scan the Bluetooth barcode label on the top of the hip printer.

Select the (1) printer manufacturer from the printer drop-down menu (this will most likely be Toshiba).

Select the (2) Sync button.

(3) Connection Successful will display when the hand held device and the printer are connected.

Scanning and Printing Labels Once the devices are synced, follow the directions below to print a shelf label. From the Main Menu screen,

select (4) Print Shelf Label and when prompted scan the item’s UPC.

On the Print Shelf Label screen, verify the quantity to print is (5) 1 and select (6) Print Label.

Label tape is hard to come across, so use it sparingly.

4

5

6

1

2 3


PROJECT REQUIREMENTS

PROJECT REQUIREMENTS


FAMILY DOLLAR PROJECT REQUIREMENTS

Store Entry and Exit Procedures

You are required to show store management any items you are bringing in the job site (if requested) and all items are subject to inspection including food, beverages, tools and any other personal items.

o If there is a possibility an item you are bringing also is sold by the store, you are to bring the receipt with you to show where the item was purchased. For example, if you purchase drinks prior to your arrival, keep the receipt to show the store manager.

o Every attempt needs to be made to purchase your food and drinks before arriving at your Family Dollar work order location. If you cannot do this, while it is not encouraged, we are allowed to purchase food and drinks from Family Dollar before the store closes. When doing this, you must save your receipt to show confirmation where the items were purchased.

Once store management has cleared any items you are bringing into the store, check with your Team Lead for the place you are to place you items.

When the store closes and store management leaves, the front doors will be locked and the building’s alarm set. At this point, no one will be allowed to enter or exit until the doors are unlocked the next morning. Furthermore, it is important not to open any exit doors as this will trigger the store’s alarm system and the assigned team will be held financially responsible for generating the false alarm.

Food and Drink Policies

Place food and drink in the designated break area, which will be established by the project’s Team Lead on the first night. Access to the store manager’s office, however, is not allowed for item storage or for any other use.

Since you are only allowed to consume items brought into the store or purchased before the store closes, under no circumstance are you allowed to take merchandise and pay for items the following morning when the store reopens.

All personal trash from breaks that include items such as food wrappers, bags, beverage cans, water bottles, etc. are to be placed in a trash bag that is designated for this purpose. Store management reserves the right to inspect what items the project team throws away, therefore discard of personal trash only where it is designated.

Any break area used must be cleaned up prior to the store management arrival the following morning.


FAMILY DOLLAR PROJECT REQUIREMENTS

Smoking Policy

Smoking is not allowed in any Family Dollar stores.

o Anyone caught smoking will be removed from the work order and not allowed back in the store.

o Attempting to exit the store through any armed door will trigger the store’s alarm system and in this situation you be held financially responsible for generating the false alarm.

Loss Prevention Practices

Personal items will be inspected when entering and leaving the store, as mentioned earlier, so have receipts on hand to validate where purchases occurred.

Store management reserves the right to check personal trash and renovation trash that was generated during the night to verify trash only contains waste.

o Do not throw away any fixtures or damaged merchandise until Store Management and SDPM has inspected everything and approved of the disposal as some items may be reused at SDPM’s discretion.

Some items used are known as D100 Store Use Items. These must be given to the Store Manager prior to leaving and include cleaners, shop towels and razor scrapers.

o We are not allowed to keep or take any used or unused D100 Store Use Items away from the store.

Team Lead Procedures for Handling and Reporting Accidents

Team Leads are to follow Impact’s procedures, which includes contacting the District Manager and notifying our Claims Administrator (phone (800) 952-3687, select option 1 and enter Ext. 6334), who will direct you to the nearest medical facility, if necessary.

In addition to our accident reporting practices, Team Leads are to contact Family Dollar Claims Management Company (phone (866) 379-9363) on the same day of the incident to avoid penalties.


FAMILY DOLLAR SAFETY REQUIREMENTS

Impact’s safety requirements must be followed, which include safe work practices such as appropriate lifting and cutting techniques, correct ladder and tool use and proper body mechanics (refer to online orientation and certification training for more information).

In addition to our safety practices, the following requirements are ones specific to working in Family Dollar that must be followed.

SAFETY ISSUE

REQUIREMENTS AND PROCEDURE TO FOLLOW

Electrical Shock

Only use a three pronged, double insulated, grounded pin extension cord (check with your Team Lead if one is needed).

Never attempt to use damaged electrical plugs or switch receptacles. Do not tamper with an electrical breaker if power is lost.

o Your Team Lead will call Family Dollars Risk Management (phone (866)377-6420) to report the issue.

Space heaters are not allowed on the Family Dollar job site. Emergency Evacuation

If you are directed by your Team Lead, or another authorized personal, to exit the building in the event of an emergency when the building is locked, exit using an emergency exit. o Do not use the area in front of the exit or emergency doors to stage fixtures or pile

trash, which would limit access and restrict the door usage. Securing Objects

Fixtures are locked into place and stackable items are to be completely secure before the store opens.

Stacks of items are not to exceed 5-feet. Chemical Safety

Family Dollar provides a cleaning agent that will be used when wiping down shelves and other situations. o Information about this cleaner is printed on the Material Safety Data Sheet (MSDS),

which is to be reviewed prior to its usage. o Do not attempt to mix cleaner with any other product. o Do not pour it down the store’s mop sink drain o Do not discard of it in the trash. o Turn over any unused product to Store Management for disposal.

Blood Borne Pathogens

If someone is cut and blood contacts a surface, then that area is to be sanitized following Family Dollar’s requirements: o With a mixture of 10 parts water to 1 part store use bleach, mop or wipe down the

area. o Dispose of the remaining disinfecting mixture down the mop sink drain (unless

where prohibited according to store signage). o Any items used for disinfecting the area are to be bagged separately from personal

or project/store trash. o The Team Lead will call Family Dollar Risk Management (phone (866) 377-6420)

and receive instruction as to the proper way to dispose of the bag. The bag is never to be disposed in the store dumpster.


Documents

FAMILY DOLLAR QUICK GUIDE - ARSconnects · A Family Dollar store phone is to be used for all SISO requirements and a cell phone is to be used for any other calls. If you cannot access