- 1. Helping businesses do business better
2. ourmission To help our customers increase their value and
improve their competitive position. We are experts in business
overhauling. We offer a holistic and systems-oriented approach to
consulting. A chain is as strong as its weakest link; evaluating
your company as a whole enables us to increase your revenues and
profits by minimizing local efficiencies and emphasizing your
business throughput. We evaluate all your valuable resources as a
whole and our interactive consultation process enables us to
jointly decide how to appropriately combine strategy, technology,
finance and operations to achieve your objectives.We integrate a
complete solution freeing you from having to deal with multiple
suppliers while allowing you to follow each step of your project
any time and anywhere. We use front line state of the art methods
and tools that have been tested in our region. We know that our
solution works and we are proud of the success attained in the
projects in which we have been involved. 2 our mission
www.facultare.com [email protected] 3. our approachFREE
DIAGNOSISAfter listening to how you perceive your needs, we
evaluate,rate and quantify your problems and opportunities.We
present the results of our findings to reach a commonagreement
regarding the best way to proceed.COMPLETE CUSTOMIZED SOLUTIONSWe
test and provide a full plan ranging from the strategy tothe
individual processes. We avoid surprises and
ensuremomentum.IMMEDIATE IMPACT AND LONG-TERM BENEFITSThere is no
long-term without short term. Nonetheless,the greatest value of any
solution is held in the long-term.TOTAL COMMITMENTOur partners are
personally responsible for the projects.Our reputation is always at
stake; your success is our success.CONSTANT COMMUNICATIONWe involve
you in the process and continuously deliverreports regarding our
advances and other relevant aspects.CLOSE COLLABORATIONWe work with
you, not for you.PRAGMATISMWe have grown as professionals from the
bottom up, reachingtop management positions and are continuously in
contactwith the business environment. We have been in your shoes. 3
our approach www.facultare.com [email protected] 4.
integratedserviceWe offer a customized, locally developed and
deliveredservice. Our consultants have postgraduate degrees as
wellas broad management and operations experience acquiredin
renowned regional and foreign companies. Our approachis concrete
and focused on achieving strategic objectiveswith tangible
financial impacts. We assist you through a number of services,
rounded outwith solutions and products covering customer
service,education, back-office and resource management
areas.Through our strategic partners, we are able to add
marketresearch, logistics structure and human resources servicesto
our list of services. We have attained the best componentsto
fulfill our customers needs in an integrated manner, addinggreater
value to their business. 4 integrated servicewww.facultare.com
[email protected] 5. our STRATEGIC PLANNING services A good
competitive strategy is implementable and participative. It
requires continuous follow-up and periodic revisions. Facultare
guides your strategic planning processes using best business
practices.BUSINESS PLANS A strategic plan must become an operative
work plan. We make sure that you achieve your mission by helping
you develop business plans aimed at reaching your strategic plan.
The business plans include operational aspects and a work map for
your company, which will make it easy for your executives to
effectively follow up.BUSINESS AND PROJECT ASSESSMENT We create
financial simulations, helping you to know the value of your
business, brand or any project, either to be aware of its
implications for your company or take a leading position in
negotiations. By using the Monte Carlo method, we determine those
variables at risk, transforming uncertainty into a value that will
allow you to make better decisions: full exposure to probable loss
and the probability of the occurrence of such loss. FEASIBILITY
STUDIES When your company makes a significant investment, it is
important to be previously aware of the impact of such investment
on your business by quantifying the benefits and costs such venture
will generate. Facultare will help you define an investment
strategy and optimize the investment amount according to the
expected returns. The results of this appraisal determine the
feasibility of your project or investment. We specialize in
defining the return on investment in technological projects.MARKET
STUDIES Since all efforts are increasingly more costly, knowing the
customer and how to reach him is very important. Facultare will
assist you have a better understanding of your customer. We offer
qualitative (focus groups) and quantitative market research to help
you focus your efforts where it counts. Through one of your
strategic partners, we offer demographic information using
Geographical Information System (GIS), an integrated solution to
allow you to evaluate if your product is appropriate for the
market, how to reach this market and if it is big enough. 5 our
services www.facultare.com [email protected] 6. ourservices
SELECTION OF MANAGEMENT SOFTWARE Selecting technological tools can
be a difficult process to understand. We know the impact this may
have and by using a methodic and objective process, will help calm
your concerns and answer your questions by helping you choose the
tool that best supports your strategy and provides the greatest
return on your investment.TECHNOLOGICAL PLANS Initially, the IT
Department reported to the accountant. Today, assisting the
accounting division is the least relevant and best-covered task of
the IT Department. Its importance is strategic and a well-selected
operating platform with an appropriate plan will optimize your
resources and allow you to obtain the maximum return for your
investment. Facultare will help you develop a technological plan
that minimizes the use of financial resources so as to focus on
both the short and the long term. (Microsoft Partner ID 664713)
PROJECT INTEGRATIONManaging uncommon strategic projects can make
your organization go haywire,since it directs attention away from
daily operations and activities. Facultare helpsyou by providing
its experience in project integration, from the
conceptualizationstage in which strategy is defined, through the
stage in which partners and businesspartnerships are selected and
contracted, to the project management stage. Throughoutthe complete
stages of the project, we take care of creating a timetable,
managingrisk and controlling the budget.PROCESS MAPPING AND
REDESIGNING We help you refocus your processes to ensure that all
your companys internal work is performed with the utmost efficiency
and lowest cost possible, eliminating all those processes which are
redundant and that do not add value to your operation. The process
redesign impact is evidenced through our clients enhanced
capability to service the market, which effects have largely
created a direct benefit to the bottom line.PROCESS SIMULATIONS
Changes to the production line or to an implemented process are
extremely expensive. We prepare a computerized simulation modeled
on the basis of the statistical control process measurements. We
test different alternatives that are created without interrupting
your business. After determining the ideal configuration, we help
you implement it.CHANGE MANAGEMENT We help you manage change in
your organization. We seek the propelling forces of change and
manage the dynamics of change by identifying the affected
individuals and groups, and working with them. We determine
disposition to change and hold workshops to develop leadership in
change. In the communication task carried out from the beginning,
we seek a consensus so that everyone supports the project. 6 our
services www.facultare.com [email protected] 7.
ourIdentity-based e-mail security system toolsReflexion constitutes
a new dimension in identity-based e-mail security system. It will
not only help you fight against thecommon spam and phishing
problems, but also provide accurate, permanent and easy to
implement protection against theplague of all other e-mail security
problems. Reflexion's identity-based e-mail security solution uses
supplemental addressesto fight e-mail security problems. Its new
approach guarantees a 100% SPAM relief avoiding the problem of
false positives andsince bogus messages never arrive at your server
it saves your bandwidth. Reflexions architecture also protects
e-mail serversfrom DoS volume-based and DHA attacks. Competing
tools fight primarily only SPAM utilizing dictionaries that require
constantupdating and only filter messages in English (language
specific): Reflexion is language independent. Some other
uniquecharacteristics that can not be found on competing solutions:
Storage of in-bound messages in case of e-mail server
failures,forensic analysis of message sharing & address
patterns and it offers a two level of defense against e-mail borne
viruses. Simpleis better, Reflexion is a simple solution for a very
complex problem! Customer Service PlatformYou cannot allow your
customers to bounce from one representative to another while trying
to obtain the desired service. Allyour employees must, without
exception, be familiarized with all your client files, in an
environment with adequate securitycontrols and organizational
hierarchy. Starting with who serviced the client, where he
proceeded to, what was done and, lastof all, evidencing customer
satisfaction or the clients suggestions for improvement. Our
platform will bring your dusty processmanuals to life by helping
you transform your processes through the implementation process
into effective actions andeliminating redundancy. Performance
ManagementIn your company, objectives and goals were set, complete
strategic planning process performed and all this material has
beenwell filed by your employees. This system allows you to
graphically view your companys progress, no matter what
disciplinewas used, to determine the key performance indicators
(KPI) and metrics. It controls the proposed initiatives to improve
eachKPI, focusing and boosting your organization in the strategic
plan you have created. Transportation SystemThe challenge of
providing transportation service seems easy enough. How do you
create logical and precise routs to fulfillyour business
objectives? Can you reduce route-planning time without reducing the
effectiveness of the process? With Roadshowyou will have greater
visibility and will be able to enhance planning. You will be able
to distribute and plan your sales territoriesbetter to save on
distribution costs. Remote Resource ManagementAutomates the
launching of new system platforms. Assists in managing
geographically dispersed environments. This is a Web-based platform
that allows you to remotely manage the critical performance of the
devices that are managed. You will be ableto perform flash
upgrades, deploy OS (install or reinstall), apply security patches
or updates, disaster recovery with a click ofthe mouse or uninstall
applications to take maximum advantage of your software licenses.
It supports a great range of platforms:desktops, mobile devices and
servers, as well as next generation devices such as smart cellular
phones, embedded vehiclesystems, and consumer set-top boxes.
Internet EffectivenessAs new communications technologies are
developed, it is important for your business to be ready to take
advantage of thesechanges. As WSI Partners, we offer much more than
a Website a complete and effective solution: consulting,
design,development, hosting, optimization, registration,
connectivity monitoring, training and web marketing support. A
packagedservice tailored for your unique requirements, using common
sense and pragmatism; designed to ensure your return oninvestment.
e-LearningAn alternative to increase your Human Capitals level of
knowledge at the lowest cost and with the greatest efficiency.
Theintegrated solution includes thousands of pre-designed courses
(negotiation, communication, Microsoft Office, SAP and others).If
you need to create the course allow our professionals to turn your
experts knowledge into educational content. We providea practical
solution letting you develop critical work competencies with the
proper follow-up.. This system uses global IMS andSCORM training
standards. 7 our toolswww.facultare.com [email protected] 8.
strategic Strategic Allies Technology Evaluation Centersallies The
globalization phenomenon in our economies increases the presence of
international competition. In order to cope with the constant
external changes and pressures, companies are advised to invest in
technology that encourages development of operative efficiency,
thus permitting them to shift their focus from a merely
administrative to a strategic perspective. Due to the high cost of
the required investment and its inherent complexity, companies
cannot afford to make any mistakes during evaluation and selection
of an adequate information technology solution. Facultare
represents Technology Evaluation Centers (TEC) in the Central
American region and has been awarded the Silver Certification in
software selection. TEC provides impartial knowledge based assisted
technology evaluation and selection. The web-based eBestMatch and
the PC based TESS decision support engines, in combination with
TECs knowledge base, enable us to guarantee your technology
investment through the identification and comparison of the
solutions (ERP, CRM, SCM, BPM, etc.) that best meet your business
requirements.Mapelligent MapInfo Specialized Marketing: focused on
clients, distribution and logistics Info-Mapping: businesses
location optimization, real estate and agricultural mapping DM
Bureau: focuses on DataMining and geographical CRM Facilitate
geographic resources to Central American businessmen and women:
information, technology and processes to help them successfully
reach their goals through: Vectoring/Extracting Characteristics,
Client location / Points, Subject Maps, GPS Mapping, converting and
integrating sources, outsourcing of international sources,
interactive maps for the Internet.Infosglobal Infosglobal is a
multidisciplinary company focused on satisfying the markets
information needs using technological tools. The company offers all
types of market studies, specializing in customer service and
consumer behavior, with continuous qualitative programs that allow
you to obtain a benchmark against your competition. Some of the
studies performed by this company are: Video Mystery Shopper,
Consumer Behavior Monitor, Shopping Behavior Monitor, Telephone
Monitoring, Continuous Brand Tracking Program, Outdoor Advertising
Impact Program, Staff Training Programs, Focus Groups and General
studies.BDG Business Development Group (BDG). Specialists in
integrating transnational systems with secure Internet platforms.
Their experience is very broad and they are focused on bank payment
management platforms, cash management, remittance transfer
management, and customer service systems, integrating your legacy
system through a web-based platform. Their work with the banking
professionals has made them security experts. Another great talent
is integrating phone systems to make call center investments
profitable and document management solutions through
digitalization. 8 strategic allies www.facultare.com
[email protected] 9. Facultare has served large companies at
regional level as well as small at local level. All our clients
sharea common factor: The need to develop strategic projects that
have to remain on track, implemented onschedule and on a fixed
budget. We have successfully satisfied our clients needs, therefore
achievedrepeat business on more than one occasion.Leading concrete
manufacturer and concrete laying company our clientsManaging the
development of a strategic plan and seeking a tool to support the
companys strategy. We developeda business case to measure the
financial impact of the potential tools and defining the profitable
investment.Selecting the ERP, negotiating contracts with savings of
over hundreds of thousands of dollars and coordinatingthe project,
accompanying the procedure until it was successfully implemented.
Largest mattress and sleep product manufacturerDeveloping a
business case to analyze the companys situation and opportunities
to implement an ERP. We analyzedtheir technological status,
defining the impact and benefits of an ERP, establishing the
maximum profitable investment. The most complete department store
for technology, music, home and entertainmentEstablishing their
strategic plan for the next 15 years, in conjunction with their
family-business governance plan.We selected an information
technology platform to support their strategy and developed a
business case to measurethe bottom line impact of the new
technology defining the investments profitability and return. This
selectionprocess included contract negotiations, general project
coordination and accompanying implementation untilsuccessful.
Project for the production of dairy products using traditional
methodsFinancial Feasibility Study to determine the achievability
of the project and develop a strategic plan to carry out
theproject. Software selection (ERP) and technological
infrastructure design including communications.
Implementationquality assurance follow-up and certification of IT
installations. Salvadoran company offering fine wooden jewelry
cases, focused on the North American and European marketsDeveloping
a business plan to implement an e-commerce business. This job
included adapting manufacturingprocesses, developing a marketing
plan, selecting business partners and directing the development and
implementationof the strategy. This became is what is known as
Signature Woods, Inc. Vehicle security system providerDeveloping a
strategic plan and performing the follow-up of its implementation.
Helping in general managementissues of the company and guest
members of the Board of Directors. Real estate developersDeveloping
a business plan for the New City of Cayal. The surroundings were
evaluated to provide a self-analysisto determine the scope and
strategy of the new urban mega project. The work included risk
analysis and financialforecasts. Predictive financial modelCreating
a quotation tool for fire insurance taking into account local
insurance business parameters . We were ableto show that the local
insurance industry was losing money and helped perform a general
adjustment in Guatemala.Implementing a Balanced Scorecard, a
performance management system. Business process mapping of their
information systemsWe mapped the interaction of the various systems
and sub-systems. We evaluated the model concept, interfacebetween
modules, data base design and applied processes to determine the
gap to produce business intelligence Ingenio Magdalena, S. A.
information. We established the time required and needed resources
to close this gap.For more references, please consult our web site
www.facultare.com 9 our clients www.facultare.com
[email protected] 10. Helping businesses do business
betterCONTENTS 1Front Cover 2Our MissionAddress: 3Our Approach3
Avenida 13-78, Zona 10 Ed. Torre Citibank, Nivel 8 01010 Guatemala
- Guatemala 4Integrated Service +502 2384-2480 - Fax +502
2384-24247801 NW 37 Street 5Strategic ServicesSEC 325Doral, FL
33166-6559 - U.S.A. +1 (305) 433-4787 Fax +1 (831) 618-4626
6Tactical Services Inquiries:Inquiries 7Our ToolsGeneral:
[email protected]:
[email protected]: [email protected]
8Strategic Allies Reflexion: [email protected]
www.facultare.com 9Our Customers 10 Adress &
ContactInformation
