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FACTUAL FACTUAL ALLEGATIONS ALLEGATIONS From the late 1990’s through 2005, HP knew OOI From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%. completely inaccurate and could vary +/- 45%.

FACTUAL ALLEGATIONS

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FACTUAL ALLEGATIONS. From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%. Inaccurate Warning Messages. HP0000 ????. Inaccurate Warning Messages. - PowerPoint PPT Presentation

Text of FACTUAL ALLEGATIONS

  • FACTUAL ALLEGATIONSFrom the late 1990s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%.

  • Inaccurate Warning MessagesHP0000????

  • Inaccurate Warning MessagesWhen the printer/smart chip cannot determine whether a cartridge is empty or full, it displays a Replace Cartridge message prompting the customer to needlessly replace it. HP000062271LOI = Low On InkOOI = Out of InkFOOI = False Out of Ink

  • Inaccurate Warning MessagesHP000020114

  • Inaccurate Warning MessagesHP000020215

  • Inaccurate Warning MessagesWarnings can be triggered when ink cartridge is more than half full . . . Documents suggest 25% set on trigger for Acumen chip . . . +/- 30 variance would mean over 50% full when warning appears.

  • HP000020111

  • Inaccurate Warning MessagesHP00005050

  • HP000022060