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Facilities Management
ReviewWilliam Kenealy
Facilities Management Review
Facilities Management Review
Summary of Presentation What is Facilities Management (FM)?How do we manage FM now?What are we going to do in the future?
Facilities Management Review
What is Facilities Management?
Answer
“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.”
Quote from European Committee for Standardisation (CEN) and ratified by BSI British Standards.
Facilities Management Review
What is Facilities Management?
Lighting
Fire protection
Portable Appliance Testing
Ventilation
Wire Testing Handyman
ServicesPlumbing Services
ACS
Electrical Services
Security Alarms
General Maintenance
Facilities Management Review
What do we do for FM now?
Answer
• Multiple contractors for concessions – managed centrally• Ad-hoc maintenance for service contracts – managed
locally• At the beginning of 2007, we did not really know• At the end of 2007, we know we had to change
Facilities Management Review
Facilities Management Review
Facilities Management Review
Facilities Management Review
Table
Facilities Management Review
£604K 81 798 £756
Does what we do now work?
Answer
• Limited H&S involvement• No central monitoring or control• No consistent approach• No FM at some contracts
Facilities Management Review
What were the objectives at the beginning of thestrategic FM review?
Answer
• Identify liabilities on a contract-by-contract basis.
• Outsource planned and preventative maintenance to a reputable contractor with correct indemnity
• Implement a system to provide complete control of cost and who is allowed to work for us
• Reduce our supply base
Facilities Management Review
What is proposed to better manage FM in the future?
Answer
• One nationally recognised contractor
Facilities Management Review
Who is Nationwide Maintenance?
Answer
• A multi-disciplined building services maintenance company
• Provider of full planned and preventative maintenance services
• Capability to support any mechanical and electrical projects
• Big enough to support us – Small enough for us to be an important client
• Turnover for 2006 was £28 million.
Facilities Management Review
Why Nationwide Maintenance?
Answer
• Competitive Tender – Interviews / Site Visits / References / Review of Documentation
• National Coverage• Customer Care Standards• Staff Training and Involvement• Health and Safety
Facilities Management Review
How will they support our UK wide operations?
Answer• Head Office Guildford
• Regional Offices Daventry, Leeds, Winchester, Bristol & Covent Garden
• Employed Resources Employ 390 people, including 250 Service Engineers
• Subcontracted Resources Manage a comprehensive network of specialists
Facilities Management Review
Do they have a Vision?
Answer
• Differentiation through service and technical solutions
• Blue chip client base• Strong brand name associated with best in
class service and solutions• Attracting and employing top performers in the
industry
Facilities Management Review
What services will Nationwide Maintenance provide?
Answer
• Senior Contract Manager• Central Helpdesk at Guildford• Helpdesk will assign calls & dispatch Engineers• Each contract will have a log book for
monitoring• Real-time computerised monitoring and
management
Facilities Management Review
Facilities Management Review
Who will pay for this service?
Answer
• Each contract will pay for the services they use
Facilities Management Review
How will the new contract be implemented?
Answer
• Phased implementation• Full review of assets and liabilities• Full asseting and logging for all contracts• Interim service until February / March 2008
Facilities Management Review
Facilities Management Review
How does the Interim Service work?
What will be included in the full contract post February 2008?
Answer
• Comprehensive planned and preventative maintenance regime
• Emergency response service• Call-out maintenance service• Ad-hoc projects
Facilities Management Review
Who will be responsible for what?
Facilities Management Review
What is not included under the new maintenance contract?
Answer
• Signing• Lining• Lifts• CCTV
These will be covered by separate Framework Agreements with known specialist suppliers and partners.
Facilities Management Review
Does this new regime apply to all contracts?
Answer
Yes, but with a few exceptions………• London Borough of Bromley• London underground Ltd
These will continue under their current established and audited maintenance regimes.
Facilities Management Review
Summary
To make this work, we need your help!
Once implemented, our facilities management will be undertaken to the same premium level as our contracts
Facilities Management Review
