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Facilitation & Facilitator Stance Webinar

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Introduction

Svetlana Mukhina

ICAgile ICP, ICP-ATF, ICP-BVA, PSM I

Agile and Career Coach at Luxoft Agile Practice

Experience: 12+ years in IT, Project and department management,

Computer Linguistics, Technical Writing, Quality Assurance

Interests: Project management, Agile transformation, Career and

performance coaching, Psychology

Hobbies: Horse riding, music, poker, travelling

Linkedin: https://www.linkedin.com/in/svetlanamukhina

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Session Plan

What is facilitation;

Who is facilitator and how they differ from administrator or manager;

When manager or leader can be a facilitator;

Self-awareness importance for facilitator;

Hand-signals

Rome voting;

Biased stance of Agile facilitator;

7Cs of facilitator stance;

Being Agile vs Doing Agile;

Attendance code;

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Definition of Facilitation

Facilitation is a set of activities that helps a group of people to understand their common objectives and assists them to achieve it within a  reasonable time box and without destructive confrontations. 

Facilitator is someone who helps a group of people understand their common objectives and assists them to plan how to achieve these objectives; in doing so, the facilitator remains "neutral" meaning he/she does not take a particular position in the discussion

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Team Facilitator?

- Know the right answer for all questions

- Judge opinion of others

- Evaluate group decisions

- Control the conversation

- Fight with bad opponents

- Take a side of good fellows

- Lead rescuing activities

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Team Facilitator?

- Hold neutral position toward participants opinion

- Familiar with facilitation techniques and tools

- Respect group decisions

- Practice self-awareness and self-management

- Loyal to different point of view

- Inspire and encourage

- Link ideas together

- Ask powerful questions

- Maintain non-judgment stance

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Great video on leadership and facilitation styles

http://www.ted.com/talks/itay_talgam_lead_like_the_great_conductors

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Servant Leadership Quality – Awareness

Servant LeaderListening

Empathy

Healing

Awareness

Persuasion

Foresight

Conceptualization

Stewardship

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Self Awareness

What is Self Awareness?It means a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Self Awareness allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment.

Why Develop Self Awareness?As you develop self awareness you are able to make changes in the thoughts and interpretations you make in your mind. Changing the interpretations in your mind allows you to change your emotions. Self awareness is one of the attributes of Emotional Intelligence and an important factor in achieving success.

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Developing Self Awareness

Open Blind

Hidden Unknown

Open area, open self, free area,

free self, or 'the arena‘: what is

known by the person about

him/herself and is also known by

others

Blind area, blind self, or

'blindspot‘: what is unknown by the

person about him/herself but which

others know

Hidden area, hidden self, avoided

area, avoided self or 'façade’:

what the person knows about

him/herself that others do not know

Unknown area or unknown self:

what is unknown by the person

about him/herself and is also

unknown by others

Johari Window

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Developing Self Awareness

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Exercise – Homework

Make the Johari Window with 3 people

Tell a person something he/she doesn’t know about you

Ask a person for a feedback, what a person noticing about you that she/he thinks you

don’t know about yourself

Tell “thank you” to a person

Drop me a line smukhina@luxoft.com about your findings.

I’m interesting in your results

I need real life examples for models/exercises that I provide on trainings

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Handsignals

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Rome Voting

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Agile Team Facilitator

Treasure Agile Values

Follow Agile Principles

Master Facilitation Techniques

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Agile Values

Individuals and interactions over processes

and tools

Working software over

comprehensive documentation

Customer collaboration o

ver contract negotiation

Responding to change over following a

plan

That is, while there is value in the items on the right, we value the items on the left more.

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Agile Principles

1. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.

2. Welcome changing requirements, even late in development. Agile processes harness change for  the customer's

competitive advantage.

3. Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the

shorter timescale.

4. Business people and developers must work together daily throughout the project.

5. Build projects around motivated individuals. Give them the environment and support they need, and trust them

to get the job done.

6. The most efficient and effective method of  conveying information to and within a development  team is face-to-

face conversation.

7. Working software is the primary measure of progress.

8. Agile processes promote sustainable development. The sponsors, developers, and users should be able to

maintain a constant pace indefinitely.

9. Continuous attention to technical excellence  and good design enhances agility.

10. Simplicity – “the art of maximizing the amount of work not done” - is essential.

11. The best architectures, requirements, and designs emerge from self-organizing teams.

12. At regular intervals, the team reflects on how  to become more effective, then tunes and adjusts  its behavior

accordingly.

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The Facilitator Stance

Connection

Caring

Clarity

Curiosity

Challenge

Confidence

Commitment

Adopted from 7 Cs of Success Coaching by Richard Winfield

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Unbiased Role and Process

Team Facilita

tor

Agile Guard

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Assist a group of people to become a team Work out Agile practices required for a particular team’s needs

Support the team during complicated situations at work environment

Drive execution of Agile practices

Helps the team to design a workflow Inspect and adapt the Agile process, make corrections when necessary

Encourage the team to follow the workflow Uphold Agile Principles and Values

Inspire the team to look for areas of improvement

Conduct Agile trainings and workshops for team to get better understanding of Agile

Team Facilitator vs Agile Principles Guard

Team Facilitato

r

Agile Guard

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Doing Agile vs Being Agile

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Summarization

What is facilitation and who is facilitator?

Why facilitation is necessary?

What are the barriers for facilitation?

What skills help us to be a facilitator?

What you will do different after this webinar?

What one idea you learned on the webinar?

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