F-1 Police F-2 Fire F-3 EMS CLEAR SCREEN REPEAT ALI ALI ANSWER RELEASE CONFERENCE FLASH 123 456 789 *0# F-4 F-5 Poison F-6 F-7 Redun F-8 Non-Em F-9

F-1PoliceF-2FireF-3EMSCLEAR SCREENREPEAT ALIANSWERRELEASECONFERENCEFLASHF-4

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F-7RedunF-8Non-EmF-9


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856-783-7626 10:30:34 02-08-06MAYER OTTO H000604 CUMBERLAND ST S

MAGNOLIA BORO NJ

FLR RESD

PILOT # 856-783-7626 ESN 0182CAMDEN COUNTY COMM CENTERMAGNOLIA PD 856-783-4900MAGNOLIA FD 856-783-4444MAGNOLIA EMS 856-783-4444 LEC VERZN


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856-858-7626 11:43:12 02-08-06FLANAGAN ROBERT000210 CRYSTAL LAKE AVE W

HADDON TWP NJ

APT 262-A FLR RESD

PILOT # 856-858-7626 ESN 1387CAMDEN COUNTY COMM CENTERHADDON TWP PD 856-783-4900WESTMONT FD 856-783-4444WESTMONT EMS 856-783-4444 LEC CAVLR


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*CAUTION* PAY PHONE856-435-9626 14:52:10 02-08-06PORT AUTHORITY TRANSIT CORP000200 BERLIN ROAD R/O ENTR DWNSTRSLINDENWOLD BORO NJBLDG LNDWLD STA CORNER BE COIN

PILOT # 856-435-9626 ESN 0166CAMDEN COUNTY COMM CENTERLINDENWOLD PD 856-783-4900LINDENWOLD FD 1 856-783-4444LINDENWOLD EMS 856-783-4444 LEC VERZN


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*CAUTION* PBX CALL856-768-7626 19:10:12 02-08-06CAMDEN COUNTY VO TECH SCHOOL001400 BERLIN-CROSSKEYS ROAD ERIALGLOUCESTER TWP NJ

FLR BPBX

PILOT # 856-768-7600 ESN 0182GLOUCESTER TWP POLICEGLOUSTR TWP PD 856-227-1900ERIAL FD 856-783-4444ERIAL EMS 856-783-4444 LEC CNGLR


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*WRLS PH1*609-789-2345 09:20:34 02-08-05VERIZON WIRELESS0000000088 DENNISVILLE RD NERADIUS 05 MILESMIDDLE TWP XX+039.073200 074.492600UNC: % WPH1

ESRD # 609-511-4000 ESN 5404NJSP OUD-SOUTH COMM 4F1=GS PKY BASS RVR 609 295-2031F2=MIDDLE TWP PSAP 609 465-8700F3=LOWER TWP PSAP 609 886-2711 LEC VRZWL


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*WRLS PH2*609-789-2345 09:21:14 02-08-05VERIZON WIRELESS0000000088 DENNISVILLE RD NERADIUS 05 MILESMIDDLE TWP XX+039.103440 074.802620 +00000UNC: 0000150 90% WPH2

ESRD # 609-511-4000 ESN 5404NJSP OUD-SOUTH COMM 4F1=GS PKY BASS RVR 609 295-2031F2=MIDDLE TWP PSAP 609 465-8700F3=LOWER TWP PSAP 609 886-2711 LEC VRZWL


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*CAUTION* ANI FAILURE200-911-0906 03:30:34 01-20-06

CARRIER: MCI METROSERVING OFFICE: Piscataway, NJPSWYNJ01234

TO CONTACT CARRIER CALL:1-800-555-1234

LEC MCIM


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*WRLS PH 2 MPC LINK DOWN*732-546-0906 03:24:14 01-20-07NO CELL DATA AVAILABLE

UNCWPH1

ESRD # 908-511-1342

LEC SPRINT


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*WRLS PH2* LAT/LONG NOT AVAILABLE 609-783-4216 19:14:04 02-12-06AT&T WIRELESS0000000655 ABSECON BLVD SERADIUS 04 MILESATLANTIC CITY XX+039.371060 074.430250UNC: % WPH1

ESRD # 609-511-6545 ESN 5935ATLANTIC CITY PDF1=EGG HRBR CITY 609 235-1000F2=PLEASANTVIL 609 933-0555F3=AC EXPRESSWAY 609 969-3128 LEC ATT


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*WRLS PH2* 609-783-4216 19:15:24 02-12-06AT&T WIRELESS0000000655 ABSECON BLVD SERADIUS 04 MILESATLANTIC CITY XX+039.365560 074.42445000000100 67% WPH2

ESRD # 609-511-6545 ESN 5935ATLANTIC CITY PDF1=EGG HRBR CITY 609 235-1000F2=PLEASANTVIL 609 933-0555F3=AC EXPRESSWAY 609 969-3128 LEC ATT


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*WRLS PH2 MPC LINK DOWN* 908-789-2345 03:12:55 05-14-07VERIZON WIRELESS0000000296 MIDLAND AVE NERADIUS 01 MILESADDLEBROOK TWP XX+040.887636 074.101817UNC: % WPH1

ESRD # 732-511-3282 ESN 5902BRGN CO-SDL BRK 201F1=SDLE BRK PD 201 235-1000F2=NJSP PKWY 973 933-0555F3=NJSP TOTOWA 973 969-3128 LEC VRZWL


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*WRLS PH2* 908-789-2345 03:13:34 05-14-07VERIZON WIRELESS0000000296 MIDLAND AVE NERADIUS 01 MILESADDLEBROOK TWP XX+040.892036 074.099017UNC:0000100 90% WPH2

ESRD # 732-511-3282 ESN 5902BRGN CO-SDL BRK 201F1=SDLE BRK PD 201 235-1000F2=NJSP PKWY 973 933-0555F3=NJSP TOTOWA 973 969-3128 LEC VRZWL


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*WRLS PH2 NO MPC RESPONSE* 911-432-2345 13:30:24 07-28-07VERIZON WIRELESS0000000012 CORKHILL RD SWRADIUS 02 MILESFRANKLIN BORO XX+041.086197 074.580161UNC: % WPH1

ESRD # 732-511-3283 ESN 5462SPARTA TWP PDF1=NJSP TROOP B 732 235-1000F2=PHILLIPSBERG 908 933-0555F3=PENNSYLVANIA SP 610 969-3128 LEC VRZN


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*WRLS PH2* 911-432-2345 13:30:55 07-28-07VERIZON WIRELESS0000000012 CORKHILL RD SWRADIUS 02 MILESFRANKLIN BORO XX+041.096197 074.608161UNC:0000100 90% WPH2

ESRD # 732-511-3283 ESN 5462SPARTA TWP PDF1=NJSP TROOP B 732 235-1000F2=PHILLIPSBERG 908 933-0555F3=PENNSYLVANIA SP 610 969-3128 LEC VRZN


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*WRLS PH2 NO POSITION SOURCE* 732-788-4362 21:23:04 09-08-07AT&T WIRELESS0000000040 SPRINGFIELD AV WRADIUS 02 MILESSUMMIT BORO XX+040.716083 074.337528UNC: % WPH2

ESRD # 732-511-3284 ESN 5784 SUMMIT FDF1=NJSP SOMERVILLE 908 235-1000F2=NJSP PARKWAY 973 933-0555F3=CENCOM 908 969-3128 LEC INTRA


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*WRLS PH2* 609-625-7739 12:32:13 08-12-08T-MOBILE USA 0000009999 BOARDWALK & STATES AVE S SWRADIUS 01 MILESATLANTIC CITY XX+039.371060 074.430250UNC:0000100 90% WPH2

ESRD # 609-511-6545 ESN 5935ATLANTIC CITY PDF1=EGG HRBR CITY 609 235-1000F2=PLEASANTVIL 609 933-0555F3=AC EXPRESSWAY 609 969-3128 LEC T-MBL


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*WRLS PH2*609-623-8315 10:20:04 07-08-07VERIZON WIRELESS0000004100 ROUTE 9 HWY S SERADIUS 01 MILESMIDDLE TWNSP XX+038.955836 074.762 003UNC:0000100 67% WPH2

ESRD # 609-511-4199 ESN 5931WILDWOOD CITY PDF1=NJSP PKWY 609 235-1000F2=N WILDWD PD 609 933-0555F3=WILDWD CREST 609 969-3128 LEC VRZN


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*WRLS PH2 LAT/LONG NOT AVAILABLE* 908-788-2345 09:30:44 02-08-05VERIZON WIRELESS0000000079 BEAVER RD SWRADIUS 01 MILESCLINTON TWP XX+040.639544 074.890167UNC: % WPH1

ESRD # 908-511-0065 ESN 5451HUNTERDON COUNTY F1=NJSP FLEMINGTON 908 235-1000F2=NJSP PERRYVILLE 732 933-0555F3=PENNSYLVANIA SP 215 969-3128 LEC VRZN


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*WRLS PH2* 908-788-2345 09:32:32 02-08-05VERIZON WIRELESS0000000079 BEAVER RD SWRADIUS 01 MILESCLINTON TWP XX+040.629544 074.895167UNC:0000100 90% WPH2



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*CAUTION* OUTGOING LINE ONLY 856-338-9345 12:30:34 03-08-06WAWA FOOD MARKET #442000200 MOUNT EPHRAIM AVE

WOODLYNNE BORO NJ

FLR WATS

PILOT # 856-338-9365 ESN 0251CAMDEN COUNTY COMMF1=WOODLYNNE PD 856 784-4400F2=WOODLYNNE FIRE 856 783-4444F3=WOODLYNNE EMS 856 783-4444 LEC VRZN


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*WRLS PH2 LAT/LONG NOT AVAILABLE* 732-623-2345 09:12:45 03-18-07NEXTEL WIRELESS0000000329 JACKSON ST SWRADIUS 01 MILEHOBOKEN XX+040.742878 074.039744UNC: % WPH1

ESRD # 732-511-3283 ESN 5764JERSEY CITY PDF1=NJSP NWRK 973 235-1000F2=NJSP TOTOWA 973 933-0555F3=NEW YORK CITY 212 969-3128 LEC NXTL


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*WRLS PH2* 723-623-2345 09:13:16 03-18-07NEXTEL WIRELESS0000000329 JACKSON ST SWRADIUS 01 MILEHOBOKEN XX+040.730978 074.069744UNC: % WPH2

ESRD # 732-511-3283 ESN 5764JERSEY CITY PDF1=NJSP NWRK 973 235-1000F2=NJSP TOTOWA 973 933-0555F3=NEW YORK CITY 212 969-3128 LEC NXTL


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*CAUTION* 3RD PARTY CONFERENCE 908-250-4699 09:22:34 12-08-073RD PARTY CONFERENCE0000000 UNKNOWN ADDRESS

UPPER DEERFIELD NJ

PILOT # 908-250-4699 ESN 1792CUMBERLAND COUNTY COMMNJSP BRIDGETON 856 235-1000UD TWP FIRE 3 856 933-0555UD TWP EMS 856 969-3128 LEC


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908-211-6545 05:30:34 02-08-06VOIP CALLER0000001 VOIP CALL ST

ATLANTIC CITY NT

FLR RESD

PILOT # 908-211-6545 ESN 0016ATLANTIC CITYATLANTIC CITY PD 609 235-1000A C FIRE NO 1 609 933-0555MEDCOM AC MED 609 969-3128 LEC INTRA


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856-783-5422 14:30:34 02-22-06REINER CRAIG0000101 ATLANTIC AVE WLAUREL SPRINGSLAUREL SPRINGS BORO NJ

FLR RESD

PILOT # 856-783-5422 ESN 1040CAMDEN COUNTY COMMLAUREL SPRNGS PD 856 783-4900LAUREL SPRGNS FD 856 783-4444LAUREL SPRNGS EMS 856 783-4444 LEC CMCST


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*VOIP VPC TIMEOUT-REBID* 856-211-1000 08:25:10 03-26-08VONTAGE0000000001 VOIP ST

CAMDEN CITY NTVOIP SHELL RECORDUNC: % VOIP

ESRD # 856-211-1000 ESN 1377CAMDEN CITY PDCAMDEN CITY PD 856 757-7400CAMDEN CITY FD 856 757-7400CAMDEN CITY EMS 856 783-4444 LEC INTRA


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*VOIP VPC CALL* 856-342-3426 08:25:34 03-26-06TAYLOR STEPHEN0000000017 B WILLOW WK

CAMDEN CITY NT+039.910871 075.110794UNC:0000100 95% VOIP

ESRD # 856-211-1000 ESN 1377CAMDEN CITY PDCAMDEN CITY PD 856 757-7400CAMDEN CITY FD 856 757-7400CAMDEN CITY EMS 856 783-4444 LEC INTRA


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*VOIP VPC CALL* 866-866-5006 08:24:34 09-26-07ONSTAR CALL CENTERONSTAR CALL VERIFY LOCATION

ONSTAR NJ

UNC: % VOIP

ESRD # 732-211-0824 ESN 0054OLD BRIDGE POLICEOLD BRIDGE POLICE 732 721-4000MADISON PARK FIRE 732 721-4000OLD BRIDGE FA 732 721-4000 LEC TCS


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*VOIP VPC CALL* 866-866-5006 08:24:34 11-26-08ONSTAR CALL CENTERONSTAR CALL VERIFY LOCATION

ELIZABETH NJ+040.663633 074.20611UNC:0000100 95% VOIP

ESRD # 732-211-3282 ESN 0115ELIZABETH POLICEELIZABETH POLICE 908 558-2083ELIZABETH FIRE 908 558-2083ELIZABETH AMBLSVC 908 558-2083 LEC TCS


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*VOIP VPC CALL* 772-408-5006 08:24:34 04-26-08NAT FREIDMAN0000023 MAIN ST

HOMDEL TWP NJ+040.345498 074.187906UNC: % VOIP

ESRD # 732-211-2521 ESN 0153MONMOUTH COUNTY COMM 732HOLMDEL PD 732 946-4400HOLMDEL FD 732 946-4400HOLMDEL FAS 732 946-4400 LEC VNAGE


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*VOIP VPC CALL* 909-522-4426 09:15:45 04-26-08DEVICE PRODUCTION0000023 MAIN ST




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*VOIP VPC CALL* 718-210-3536 10:24:34 04-26-08ARYER LEIB GOLDBERG0000023 MAIN ST




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*VOIP VPC CALL* 575-201-4084 12:43:34 04-26-08TIER-THREE LAB0000023 MAIN ST




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*VOIP VPC CALL* 864-426-9072 18:21:21 04-26-08US ARMY IRAQ0000023 MAIN ST



Wireline ALI screen.Identify call-back number and pilot number. Why are they the same.Identify time and date fields, The name of the subscriber, not necessarily the caller, The address, The municipality (of the 566 actual municipalities), The FLR (floor) The Class of Service. Identify the ESN. `1 for each combination of Police, Fire and EMS resource combinations within the municipality.Identify the Primary PSAPIdentify the selective transfer positions Why police, fire and EMS and that the numbers displayed are the admin numbers to the Primary PSAP..Identify the LEC (local exchange carrier)**Wireline ALI screen.Identify call-back number and pilot number. Why are they the same.Identify time and date fields, The name of the subscriber, not necessarily the caller, The address, The municipality (of the 566 actual municipalities), The FLR (floor) The Class of Service. Identify the ESN. `1 for each combination of Police, Fire and EMS resource combinations within the municipality.Identify the Primary PSAPIdentify the selective transfer positions Why police, fire and EMS and that the numbers displayed are the admin numbers to the Primary PSAP..Identify the LEC (local exchange carrier)

**Wireline ALI screen.Review call-back number, date, time, name, address and town. Identify APT (apartment) field on screen. Discuss why names of apartment complexes are not on the ALI screen.

*Wireline ALI screen.Identify Warning Line and Class of Service and how they indicate a call from a payphone.Identify notes appearing above and below the name of the municipality and how they attempt to describe the location inside the building of the payphone.

**Wireline ALI screen.Identify Warning Line and Class of Service. Discuss how PBX and CENTREX systems can handle many phones in one building or several different buildings, sometimes in different towns.Identify the Call-Back number. This number may not be the callers number but one randomly selected by the system to process the call and cannot be used to call back on. Verify the callers number and/or extension.Identify the address and how additional information may be needed such as building numbers or names along with room numbers, department names, etc.Identify the municipality and confirm the municipality that the incident is in since the PBX may be handling phones in buildings in other towns as well.

**Wireless ALI ScreenIdentify the Warning Line and Class of ServiceIdentify the Call-back number. In Phase I and II this will be the number of the cell phone.Identify the name. This will show the cell phone company providing the service, not the callers name.Identify the address. This will be the location of the cell tower. The directional appearing to the right of the designation RD, ST etc, is the direction that the antenna on the cell tower is pointing that received the call.Identify the Radius. This is the estimated coverage area of that cell tower.Identify the Latitude and Longitude. This is the cell towers.Identify the UNC (Uncertainty) and % (percentage).Stress the Class of Service WPH1.Identify the ESRD. This is not a call-back number like a Pilot Number. Identify the F1, F2 and F3. These are no longer police, fire or EMS. On wireless calls they are other PSAPs that the call may have to be transferred to if the caller is not in your jurisdiction.Click on the Repeat ALI button

*Wireless ALI Screen, Phase IIIdentify the Warning Line and Class of Service, discuss the changesIdentify the time. This has changed to show the time the rebid was made. The call-back, date, name, address, radius and municipality remain the same.Identify the Latitude and Longitude. This is now the estimated location of the caller. ( The numbers to the right show the estimated altitude of the caller. Not all of the carriers are providing this information and the accuracy is currently undetermined.)Identify the UNC and %. This indicates how accurate the provider believes the location information to be.Stress the Class of Service. This is the only reliable way to determine the difference between a Phase I and a Phase II wireless call.Shows the call location displayed on a map

***ANI FailureIdentify Warning Line.Shows the provider responsible for call and gives the number to call to report the problem.*Wireless Call, NO CELL DATA AVAILABLEIdentify Warning LineIdentify Call-back number. This is the callers cell phone.Identify the location information. For some reason the system was unable to provide any information.Identify the Class of Service Since this is Phase I, attempt a rebid. Remember to space rebids 30 seconds apart.Identify the ESRD. Since there is a number here a rebid may be successful.

**Wireless Call Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.The map shows the location of the cell tower, not the caller. Click on the map to display the full screen view with the cell tower icon. When the circle divided into 3 grids appears, explain how the typical tower has 3 antennas to cover a complete 360 degree circle. Click on the map to show the tower and its coverage area. Discuss how this coverage spills over into neighboring towns.Click on the map to return to the calltaker screen and press Repeat ALI.

*Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long., UNC, % and Class of Service. Discuss the changes, emphasize the Class of Service.Click on the map to show full screen. The circle shows the estimated location based on the Lat and Long, UNC and %.Click on the map to show the location of the tower and the caller.

**Wireless CallIs the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.Rebid to display Phase II. Identify changes to the ALI screen.

***Wireless CallIs the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service. Rebid the call. Ask the significance of the call back number. The 911 indicates the phone does not have an active service account. The following 7 digits are the cell phones electronic serial number (ESN). The cell phone company may be able to find the name and address of the person who last had an active account with that phone. If the calls are coming from that area this is a good place to start looking for the caller.If the phone is being used to make false calls of a serious nature or is calling often enough to effect the agencys ability to answer calls, then the phone number can be blocked. The agency will have to contact the phone company and provide sufficient information documenting the problem.

***Wireless call Is the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.Even though there is a message in the Warning Line, the Class of Service shows that this is a Phase II call. The message NO POSITION SOURCE indicates that the network has an estimated location but cannot provide information on how accurate it is. The UNC and & fields are blank. A rebid may or may not help.

**Wireless CallIs the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.In the address field discuss how it combines a traditional address (number and street name) with an intersection. It looks strange but not all of the cell phone companies will be using this format. Since this is the location of the tower, it does not affect the callers location.

**Wireless CallIs the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.The map shows no detail. Click on the map for a full screen view to show the caller in the Atlantic Ocean. Click on the map to show an expanded view showing the caller 3 miles off the coast.Discuss how terrain affects cell phone signals. Using the Lat and Long as the starting point of a search in an undeveloped area can speed up the search.

**Wireless CallIs the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.Use this call to demonstrate allowing 20-30 seconds between rebids and that some calls may have to be rebid more than once.Discuss the importance of continuing to interrogate the caller while waiting for the Phase II screen.

*****Identify the Warning Line, Call-back Number, Name, Address, Municipality and Class of Service.Discuss the significance of the Warning Line

**Is the call Phase I or Phase II?Identify the Warning Line, Call-back Number, Name, Address, Radius, Municipality, Lat & Long, and Class of Service.Rebid the call. Identify callers location. Discuss need and methods of transferring this call to the proper PSAP.

*After reviewing the transfer options (F1, F2 and F3), click on the F3 button to transfer the call.Discuss how to transfer the call to another PSAP that is not one of the three on the ALI screen.**3rd Party Conference CallIdentify the Warning Line, Call-back Number, Name, Address, Municipality, and Class of Service.These screens are intended to allow transfers into the network from out of state. Companies that provide direct assistance such as OnStar and Lifeline and have the ability to connect the subscriber directly to the PSAP allowing them to speak directly can make use of this. There is 1 screen for each municipality in NJ. It is intended to make it easy for the company to conference the caller to the primary PSAP for their municipality. The only information on the ALI screen that pertains to the incident is the municipality. And thats only if the company chose the right one. All other information about the caller and the company must be obtained by the calltaker.

**VOIPIdentify the Warning Line, Call-back Number, Name, Address, Municipality and Class of Service.To allow the implementation of VOIP in NJ, 1 default ALI screen was created for each municipality. A VOIP provider who does not have a database prepared can use these to direct a 9-1-1 call to the primary PSAP for the municipality the customer lives in. Or if their database fails the calls can be routed this way.With the possible exception of the municipality, no other information on the screen pertains to the caller. All information has to be obtained by the calltaker.

**Identify the Warning Line, Call-back Number, Name, Address, Municipality, and Class of Service.After discuss that his is a typical wireline call, identify the LEC field. The name CMCST (Comcast) indicates that this is a VOIP call.Discuss the differences between nomadic and non-nomadic VOIP service. Emphasize that the customer is responsible for maintaining their location information up to date.

**VOIP (nomadic)Identify the Warning Line, Call-back Number, Name, Address, Municipality and Class of Service.Like the wireless calls, the location information is not currently available. Unlike the Warning Line on wireless, VOIP calls will indicate the need for a rebid.

*Discuss the changes in the Warning Line, Call-back Number, Name, Address, Municipality, Lat & Long, and Class of Service.

**The new OnStar screen over VOIP. Due to start testing 2009 the screen will identify the caller as OnStar and their callback number.Identify the Warning Line, Call-back Number, Name, Address, Municipality, Lat & Long, and Class of Service. Release the call.

**Identify the Warning Line, Call-back Number, Name, Address, Municipality, Lat & Long, and Class of Service.When in service OnStar will also provide the location of the callers vehicle. In addition to providing direct communication with the caller, they will be able to provide vehicle information (make, model, color, etc) as well as impact, (side, front, rear) roll-over and occupants medical info, (if customer provided it to OnStar).

*VOIP (nomadic)The technology that VOIP uses sometimes causes problems when it is presented to the PSAP. Case in point, the screen looks like a typical VOIP call made in NJ. On the screen the callers name and phone number are correct but the location the caller is giving is in St. Luci, Florida. We might think that he is calling from the NJ address in behalf of someone in Florida. It has happened before. But, he states that he is calling from that address in Florida. He has never set foot in NJ. The same technology that permits a person to live in New Jersey and have a California phone can also make a person in California appear to live in New Jersey. In this case, this is a Florida area code.

*The screen looks like the first, only the call-back number and name have changed. The location is the same and we know that buildings can have more than one occupant. But again, the caller is giving location other than that on the screen. And the area code agrees that he is calling from Arizona.

*The next screen, all the same except for the name and number. The name and number are correct, the caller is in California.

*And this screen, the caller is in Roswell, New Mexico.

*The final screen is from a caller in Iraq. Yes, the country. But the area code is South CarolinaWith VOIP, the call goes over the internet and enters the phone system where the subscribers database information (the one that they are responsible for maintaining) says they are. It appears that these customers only entered their name and phone number.Release the call.

*As for the address, click on the screen showing the Vonage website. This will display the bottom of the screen. Click on the screen again to display the enlargement of the address for Vonage.

*For some reason these units refer to the corporate address and therefore go to Monmouth County Communications no matter where in the world they are calling from. Monmouth has received hundreds of calls like this in the last year. Vonage has taken steps to correct this problem. They have contacted each of the customers with phones that made these calls. But we do not know how many phones were sold with this problem.**Shows the location of the cell tower. Not very helpful in finding the caller.After 10 seconds the 3 segmented circle will appear. This shows how the towers coverage area is broken into 3 arcs of 120 degrees.

Click anywhere on the screen to change to the larger view of the cell tower coverage area..

*Same cell tower location, expanded view. The 3 circles appear first the outer (3 miles), the second (2 miles) and last the third (1 mile).This shows how calls can be received by the tower that are not in the PSAPs jurisdiction.Explain how calls may come from up to 10-15 miles from the cell site depending on terrain, weather and network activity.

Click anywhere on the screen to return to the ALI display.

*Displays the location of the lat and long on the ALI Screen. The caller could actually be anywhere in the circle. There is even a chance that the caller is outside of the circle.

Click anywhere on the screen to show the callers location in relation to the cell tower.

*Shows the location of the cell tower and the location of the caller.Click anywhere on the screen to return to the ALI display

Documents

F-1 Police F-2 Fire F-3 EMS CLEAR SCREEN REPEAT ALI ALI ANSWER RELEASE CONFERENCE FLASH 123 456 789 *0# F-4 F-5 Poison F-6 F-7 Redun F-8 Non-Em F-9