eyeShare Integrating with SolarWinds NPM The supported versions of SolarWinds are 10.7, SolarWinds NPM

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    eyeShare

    Integrating with SolarWinds NPM

    CONTACT: info@ayehu.com

    mailto:info@ayehu.com

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    LEGAL NOTICE .................................................................................................................................... 4

    ABOUT AYEHU SOFTWARE TECHNOLOGIES........................................................................................ 5

    ABOUT THIS DOCUMENT ................................................................................................................... 6

    REQUIREMENTS ................................................................................................................................. 7

    MODULE OPERATION ......................................................................................................................... 7

    INTEGRATION ARCHITECTURE ............................................................................................................ 7

    MODULE INSTALLATION..................................................................................................................... 8

    REQUIREMENTS ......................................................................................................................... 8

    INSTALLATION PROCESS – NEW INSTALL ........................................................................................ 8

    INSTALLATION PROCESS – UPDATE ............................................................................................... 9

    MODULE CREATION AND CONFIGURATION ..................................................................................... 12

    DEVICE CREATION .................................................................................................................... 12

    MODULE GENERAL SETTINGS ..................................................................................................... 12

    SERVER SETTINGS .................................................................................................................... 13

    FILTER SETTINGS ...................................................................................................................... 15

    MAPPING ............................................................................................................................... 16

    Fields ............................................................................................................................................. 16

    VARIABLES USAGE ........................................................................................................................... 18

    CONDITION ............................................................................................................................. 18

    ACTIVITY ................................................................................................................................ 19

    ACTIVITIES........................................................................................................................................ 19

    SOLARWINDS NPM ACKNOWLEDGE ALERT ................................................................................. 20

    SOLARWINDS NPM GET ALERT ................................................................................................. 21

    SOLARWINDS NPM GET NODE ................................................................................................. 22

    SOLARWINDS NPM MANAGE NODE .......................................................................................... 23

    SOLARWINDS NPM UNACKNOWLEDGE ALERT ............................................................................. 23

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    SOLARWINDS NPM UNMANAGE NODE ...................................................................................... 24

    CONFIGURATION FILE ...................................................................................................................... 25

    LOG SETTINGS ......................................................................................................................... 25

    OTHER SETTINGS ..................................................................................................................... 26

    TROUBLESHOOTING ......................................................................................................................... 27

    TEST CONNECTION FAILURE ....................................................................................................... 27

    TIPS 30

    RECOVERY WORKFLOW ............................................................................................................ 30

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    Legal Notice

    © 2016 Ayehu Software Technologies Ltd ("Ayehu").

    The contents of Ayehu's publications, whether found on this website and/or in the

    form of an eBook and/or any other form of publication (collectively the

    "Publications"), are owned and copyrighted by Ayehu.

    A single copy may be printed solely for personal and non-commercial use.

    No part of the publication may be altered, reproduced, distributed, or transmitted in

    any form or by any means, including photocopying, recording, or other electronic or

    mechanical methods, without the prior written consent of Ayehu, except in the case

    of brief quotations embodied in critical reviews and certain other noncommercial

    uses permitted by law.

    Any printed and/or electronically displayed (or any other such similar form of display

    available) material (the "Materials") must contain the following copyright notice:

    "Copyright © 2016 Ayehu Software Technologies Ltd. All Rights Reserved." and any

    other copyright or other proprietary rights notices which were contained on the

    Materials. Any other use of the Materials, either in whole or in part for any other

    reason is expressly prohibited, unless prior written consent is obtained from Ayehu.

    For the avoidance of any doubt, "Ayehu" and the names of all Ayehu Software

    Technologies Ltd products and services referenced in this document are copyrighted

    to Ayehu.

    Other products' and/or companies' names referenced in the Materials may be the

    trademarks of their respective owners.

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    About Ayehu Software Technologies

    Ayehu was founded in 2007 to develop and market innovative solutions for the

    prevalent problem of network and IT system downtime. Ayehu’s flagship product,

    EYESHARE, significantly reduces MTTR by bridging the gap between critical business

    situations and relevant human resources.

    Contact details:

    Ayehu Software technologies, Ltd.

    26 Harokmim Street

    Holon, 5885849, Israel.

    Tel: +972 (0)3 649 50 70

    Website: http://www.ayehu.com

    email: info@ayehu.com

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    About this Document

    This document describes the eyeShare – SolarWinds NPM integration components,

    module configuration and activities.

    The following style conventions are used in this document:

    Convention Use

    Calibri Regular text

    Calibri Bold Names of menus, commands, buttons, and other elements of the

    User interface.

    Calibri Italic Special terms; the first time they appear.

    Notes offering an additional explanation or a hint on how to

    overcome a common problem.

    Warnings indicating potentially damaging User operations and

    explanations on how to avoid them.

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    Requirements

    Supported Version

    The supported version of eyeShare for this integration is Ayehu eyeShare 4.6 (and

    above), with a SolarWinds NPM Module license.

    The supported versions of SolarWinds are 10.7, SolarWinds NPM 11.5, SolarWinds

    NPM 11.5.2, SolarWinds SAM 6.2.0 and SolarWinds SAM 6.2.2.

    User Access

    The SolarWinds eyeShare module user has to have DB_Owner permissions on the

    SolarWinds database.

    Server Time

    Times and time zones on eyeShare and Solarwinds servers must be synchronized.

    Module Operation

    The SolarWinds NPM Module provides a bidirectional communication channel

    between SolarWinds NPM and eyeShare. Once the Module is defined and available,

    eyeShare pulls new alerts and alert updates, translates them into incidents and

    displays them in eyeShare Dashboard. Alerts recovered in the SolarWinds NPM

    console trigger incident closure in eyeShare.

    The integration is performed directly with the SolarWinds database.

    Integration Architecture

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    Module Installation

    Requirements

    1. One of the following operating systems:

     Windows 2008 Server 64-bit

     Windows 2012 Server 64-bit

    2. Software: .Net Framework 3.5.1 and 4.5.1 installed.

    3. The user running the installation should be an Administrator of the target host.

    Installation Process – New Install

    1. Run the eyeShare installer.

    2. In the Setup Type step select Custom and click Next.

    3. Expand Integration Packs branch and select This feature will be installed on local hard drive for for eyeShare SolarWinds Server. Then click Next.

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    4. Continue the installation as described in the Installation Guide.

    Installation Process