External Training

Procedure

1)Development Stage

3) Marketing

2) Course Commissioning 6) Confirmation

5) Registration

4) Sale

7) Logistics

8) Final Details

9) Set-up

10) Welcome Pack

11) Start: Elekta Welcome

12) Manage Program

13) Elekta Goodbye

14) Follow-up

15) Action Plan

1-6 months in advance or course start6-12 months in advance or course start

1-day in advance of course start

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Within a week of course end

• Requirement identified at PCP

• Audience identified

• Branding of program

• Forecast (demand) from sales

• EAB 151

1) Development Stage

2) Course commissioning

• Identify resources– Budget– People (internal/external)– Hardware– Logistics– Training resources (acquire & update)

• Identify sites/locations• Length of program• Set level of program• Scheduling• Sign Contract• CAST database

3) Marketing

• Pricing (SOFON)

• eCatalogue/paper Catalogue

• Navigator, .com & .biz

• Wavelength

• Brainstorm

4) Sale

• Number of places identified (alert)

• Given an install date

• The ‘how to activate your training’ pack given to customer (WIP)

• Identify the correct delegates

5) Registration

• Project Manager or customer registers

• Web based form (WIP)– Vnet concept (online course logistics)– CAST

• Registration & pre-course questionnaire

• Entered into DB

Registration

6) Confirmation

• Pre-reading/pre-task

• Site profile/mini-CV/links

• City information

• Travel

• Set expectations

• *Caveats

7) Logistics

• Program implementation

• Hardware/Software

• Course Materials

• Logistics – (confirm shipping/hotel/lunches/dinners/IT/AV

etc)

8) Final Details

Final details – tourist info, weather…

9) Set-up

10) Welcome Pack

11) Elekta Welcome

12) Manage Program

Daily feedback

13) Elekta Goodbye

• Group picture (CD)

• Course resource/materials (CD)

• Certificate

• Other opportunities (web/publications)

• Invite to e-forums (e-IGRT, e-IMRT etc)

• Table of contacts/business card holder

• Final evaluation forms

14) Follow-up

• Email/group picture– Remind of further opportunities

• Feedback to faculty– New dates and thank you

• Invoice & reallocation• Statistics/budget• Ensure all delegate details ‘captured’ for future

use

15) Action Plan

• For site – for future improvement

End