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Extend your cloud with Oracle’s Functional Business Services
Oommen CherianVice PresidentOracle Managed Cloud ServicesOctober 1, 2014
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 3
Safe Harbor StatementThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 4
Oracle CloudConsume Oracle as subscription-based services
Private CloudBuild and manage your own cloud using Oracle cloud products
Oracle Cloud SolutionsMultiple, Flexible Deployment Models – You Choose
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 5
Oracle Managed Cloud Services is the on-ramp to the Cloud for Oracle customers.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 6
Applications to Disk – Singular Focus on Oracle “Red” Stack The Unique Oracle Advantage
vs.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 7
Hundreds of change projects executed successfully
Up to
5.34 billion database transactions per hour
41+ petabytes of managed storage
World’s largestOracle VM and Linux grid
Massive Scale
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
• 136 Controls Tested Biannually for Commercial• 96 Controls Tested Biannually for Federal
ISO 27002 Certificate of Conformity
72 Controls Tested Annually Department of Defense (DoD) and Agencies• 1200+ Controls Tested Annually• NIST & DIACAP
ISO Certification
HIPAA Compliance
Compliant Level 1 Service Provider
• 217 Controls Tested Annually
64 Controls Tested Annually
ISAE 3402 / SSAE 16 SOC1
Federal Certification & Accreditation (C&A) & FedRAMP
Payment Card Industry (PCI)
Custom System Validation Services21 CFR Part 11 for Life Sciences
Highly Secure
• 105 Controls Tested Annually SOC2 / SOC3 For Security & Availability
ISO 27001 Certification159 Controls Tested
Annually
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 9
Oracle Managed Cloud Services is the on ramp to
the cloud for Oracle Applications and
Technology.
Take your configurations and industry leading
functionality to the cloud on the newest versions of
Oracle software.
Take your business processes to the cloud using Oracles advanced
Applications, Technologies and Services.ONLY Managed Cloud Services focuses on business transaction management
in the cloud.
Proven, reliable, certified. Tested configurations, at the front of Oracle product development queue - find once fix many,
predictive incident management.
Secure - broadest range of security offerings in the market,
compliance with regulatory requirements, best of breed
security investments.
Integrated in to your management and
governance - a virtual extension to the CIO.
Delivered on the most advanced technologies, continuously upgraded.
True transparency and delivery of business
transactions in the cloud.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 10
Oracle Managed Cloud ServicesAward Winning Service Excellence and Customer Value Leadership
2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan
• OMCS was the clear winner – receiving an “exceptional” rating in 9 out of 10 evaluation categories
“Oracle’s customer focus is unmatched in the managed cloud market”
2014 Outsourcing Excellence Award – Best ITO Infrastructure from thought leadership firm Outsourcing Center
• 2013 Winner – Best Cloud
“…full software and hardware platform refresh…zero priority 1 issues during the go-live and stabilization period”
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Oracle Managed Cloud Services Customers
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 12
Functional Business Services provide an integrated support platform for customers, combining business application support with traditional cloud services
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
• Functional/Technical Help Desk
• Ticket Based Incident Management
• Problem Management
• Continual Service Improvement
• Month End Closure Support
• Set up / Parameterization
• CEMLI Break Fix
• CEMLI enhancements based on bucket of days
• Critical Batch Monitoring
• Critical Process Improvement
• Keep the Light on CEMLI Services
• Database Administration
• Hyperion Administration
• Siebel Administration
• PSFT Administration
• OTM Administration
• Regression Testing
• Streamline Test Scripts
• Standardize Test Scripts based on Oracle Product scripts
Functional Business Services – Capabilities
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Measured Results• Reduce TCO
• Improve Service Levels to Business
• Faster Issue Resolution
• Risk Mitigation
• Faster Deployment of Functional Capability
Extending Value with Functional Business ServicesSupporting ALL Oracle Cloud Solutions
Sample Service Offerings• Functional Service Desk
• Business Process Monitoring
• CEMLI Break Fix / Enhancement
• Functional Regression Testing
• Applications Mgmt
• 3rd Party Product Mgmt
Public Cloud Private Managed Cloud Hybrid Cloud
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 15
Realized Benefits of Integrated Platform
Great risk mitigation strategy
Service availability 24x7
Knowledge with a team – not an individual
Scalable Service
Shift handover – seamless process
Reduction in incidents over a period of time
CSI helps align the roadmap
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Customer Adoption Patterns
All Industry Verticals
All Major Geographies
All Oracle Products
Any Location
Award Winning
@Oracle @Customer @Partner
North America
Latin America
EuropeMiddle East, AfricaAsia Pacific
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
Integrated Delivery Model
Biz. Apps Support Tech Administration
• Continual Service Improvement
• Better quality of enhancements
• Business continuity
• Release Management – Integrated Testing Services
• Integrated with Release Mgmt
• Coordinated release cycles
• Reduced resolution cycle time
• Leverage standard Oracle test scripts and methodologyIntegrated Support
Platform
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 18
Customer Panel
Mr. Rejin Surendran
Mr. Paul Van Amsterdam
Mr. Sree Vaidyanathan
Turnover of €49.8 BILLION at end of 2013
190 Countries in which our products are sold
Emerging markets now represent 57% of Turnover
174,000 Employees
Our vision is to double the size of the business, whilst reducing our environmental footprint and increasing our positive social impact.
Improve the carbon efficiency of our logistics by 40% between 2010 and 2020
Oracle Managed Cloud Services hosting Oracle Transportation Management
CEMLI and Functional Service Desk for 3 production instances
Faster deployment of infrastructure
Proactive monitoring
Hypercare for business critical periods
Co location of key OMCS resources
Intuit Confidential and Proprietary20
Intuit - Leading provider of financial management, tax and online banking solutions for consumers, small & mid-sized businesses and accountants.
Revenue: $4.5B; Employees: 8000+
Ranked 8th in Fortune 2014, 100 Best Companies To Work
Oracle Solutions
Oracle Managed Cloud Services (OMCS) with Helpdesk ; Data Warehouse Consolidation for 45TB on Exadata; Access Management, Identity Management & Analytics; Enhanced Security Services, Data Masking, Penetration Testing; Maximum Availability Disaster Recovery; R12 E-Business Suite deployed on Exadata
Working with OMCS: Key Benefits•Oracle managing a complete Oracle product stack•Speed to deployment •Proactive monitoring with fast issue identification and resolution•Architecture to support peak season•Capacity analysis•Enhanced Security Services •High service level agreements•Single point of contact
The Results•Flawless 48 hour service cutover of 8TB database onto
supported hardware•Flexible access to deep pool of skilled resources for highly
seasonal workload•On-site delivery of service at Customer sites in both Menlo Park
and Bangalore, India• 99.9% Availability achieved
“We were able to achieve our goal of creating an outsourcing Center of Excellence (COE) due to Oracle Managed Cloud Services team’s willingness to take a long-term view of the relationship. Rather than approaching opportunities as a sales pitch, Oracle helped SCEA open up new avenues to pursue their goal of a Business Intelligence (BI) strategy in the cloud. Adding “skin in the game” created a collaborative, responsive, proactive partnership..”
– Sree Vaidyanathan, Senior Director of Business Applications
21
SONY PlayStation (SCEA) – Division of SONY
CHALLENGES/OPPORTUNITIES• Enable rapid, effective rollout of an ERP re-implementation
infrastructure to support PSS4 launch & expansion in Latin America• Slow, manual Integration with other Sony Entities• Enable support of Cloud Gaming business• Enable rapid, effective rollout of infrastructure to support expansion in
Latin America• Absence of Consumer Gold record
SOLUTIONS/PRODUCTS• Oracle Master Data Management (UCM), Value Chain Planning (VCP)• Oracle Hyperion, E-Business Suite, OBIA Analytics, Fusion
Middleware• Oracle Center of Excellence (COE) model providing complete
Technical / Functional application support services including: • Month, Quarter and Year end Business close support. • Functional Service Desk (FSD) ticket based incident
management• Change and Problem management (CEMLI break fix)• CEMLI Enhancement services (critical process improvements
and develop new CEMLI per business requirements)• Technical Administration (Database Administration, Periodic
Maintenance Plan (PMP), Patching, refreshes etc)• Regression Testing Services using OATS technology.
• Manage integration layer developed using Oracle Service Bus (OSB) between Siebel MDM, Informatica & Salesforce.com.
• Production support on Identity Management (IDM) & SOA interfaces.
RESULTS
•>90 % Forecast Accuracy •>72 % Reduction of E-Business Suite Customization•Successful Business & IT transformation ~90 M Consumer Gold Record •Improved Data visibility; Improved Sales & Operations Planning via better demand sensing and improved forecast accuracy•By taking a long-term view & understanding SCEA’s IT and business goals, the OMCS team is viewed as an extension of the SCEA team and are delivering services that provide a competitive differentiator for Sony Playstation.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Value. Choice. Confidence. Gives Customers a Platform for Business Agility
Gives Customers a Platform for IT Transformation
Fully Managed, Easy to Use, Broadest Suite of Services
Only Managed Cloud solution with Enterprise-Grade ERP, HCM, and CX Applications
Only Managed Cloud solution with Applications, Platform, and Infrastructure #1 Database, #1 Middleware, Engineered Systems
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 23
Learn More: Sessions & Customer Success Panel DiscussionsDEMOgrounds – Moscone West, ERP Managed Cloud Lounge – Moscone West, Level 3
Session Type Day / Time LocationOracle Managed Cloud Services:
Your On-Ramp to the Cloud Strategy Monday, SEP 2910:15 AM – 11:00 AM Moscone South - 301
How the Cloud is Changing the CIO Role Panel Monday, SEP 291:30 PM – 2:15 PM Moscone South – 300
Innovation that Fuels the CloudManaged Cloud Services Session Tuesday, SEP 30
10:45 AM – 11:30 AM Moscone South – 300
The Next Level: Managed Security in the Cloud Panel Tuesday, SEP 30
12:00 PM – 12:45 PMIntercontinental
Grand Ballroom C
The Power of Engineered Systems in the Cloud Panel Wednesday, OCT 112:45 PM – 1:30 PM Moscone South - 300
Extend Your CloudOracle Functional Business Services Panel Wednesday, OCT 1
2:00 PM – 2:45 PM Moscone South - 309
Managed Cloud Database Service:Database Cloud Delivered On-Premise Session Wednesday, OCT 1
3:30 PM – 4:15 PM Moscone South - 300
Oracle Managed Cloud for Industries Session Thursday, OCT 29:30 AM – 10:15 AM
Marriott MarquisSalon 10/11
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 24