ORACLE UTILITIES

Customer Care and BillingExpress Implementation for Electric UtilitiesAn Oracle Utilities Professional Services Offering

ORACLE UTILITIES PROFESSIONAL SERVICES 2

The Electricity Business Is Changing

Today’s electric utility finds it almost impossible to use the business processes that worked well in past. Conditions have changed.

•Customers demand higher levels of service.

•Conservation programs must demonstrate real savings.

•Net metering and prepaid metering are becoming industry standards.

• Possible new demands to refuel electric vehicles loom.

•All the while, infrastructure ages, forcing up the cost of maintenance, repair, and replacement.

Make Transformation Easy

Oracle Utilities Customer Care and Billing answers your most pressing needs as you address transformational needs across:

•Customer service

•Regulatory reporting and compliance

•Revenue management

•Conservation and asset management

This market-leading application:

• Stores all customer data: contracts, premises, rate rules, and more

•Drives collections

•Calculates charges based on the customer contract details

Oracle Utilities Customer Care and Billing provides a complete set of

transformational functions.

ORACLE UTILITIES PROFESSIONAL SERVICES 3

Transformation is Even Easier with Express Implementation

In the past, many electric utilities re-created their existing business processes when implementing a new CIS. That customization cost time and money while in some cases preventing the new system from delivering its full value.

Today, Express Implementation offers an alternative: a set of proven, streamlined business processes shared by utilities across your region. They’re designed, configured, and ready to go, using industry best practices.

Express Implementation slashes implementation time and cost by delivering:

• Templated business processes, reports, and letters

•Billing and customer information processes that work “out of the box”

• Simplified, pre-configured data conversion tools and approaches

• Standardized interfaces and tools

You Get Proven Business Processes

Many utilities—especially large ones— have unique business processes. If yours does—even if only three or four of your processes vary significantly from those of most utilities—consider an implementation approach that gives you the choices you need.

Express Implementation, on the other hand, works very well for the hundreds of mid-size utilities with business processes—like validating customer data or handling credit and collections—that follow the logical flow used by most utilities in their regions.

With Express Implementation, you take advantage of the similarities among utilities by adopting proven, pre-designed standard business processes at far less cost.Oracle replaces months of business

process design work with proven, pre-built standard business processes.

THE DATA CONVERSION PROCESS

Map Data

Load Data

Financial Controls

Convert legacy data into template format

• Load legacy data into conversion staging tables• Object validation• Referential integrity

• Financial integrity• Balance control

Production Ready

• Production keys• Load production• Validate production

Customer Oracle

ORACLE UTILITIES PROFESSIONAL SERVICES 4

Your Implementation Team Arrives Fully Prepared

When you choose Express Implementation, your Oracle Utilities Professional Services team arrives with:

•A proven Oracle application

• Integrations that work

• Industry-leading Oracle technologies, including data conversion tools and processes

Your installation and implementation plans are already completed on Day One.

You Get Immediate Benefits

With Express Implementation, you:

•Reduce the risk of cost overruns. Eliminate scope creep. Meet your schedule.

• Speed time to production. Meet customers’ and regulators’ emerging expectations promptly.

•Get a coherent, pre-tested solution designed by an experienced Oracle Utilities consulting staff using proven business processes along with pre-built interfaces and data conversion tools.

•Reduce training time. Your staff uses with Oracle’s pre-tested collateral for business processes and test cases. They learn on prototypes of the screens they will use when they take full ownership of the project.

• Lower costs dramatically.

Software•Business Processes•Configuration Workbook•Configured Software•Customizations

Hardware•Hardware Sizing• Installation Guide•Batch Schedule

Services•Project Plan•Workshop Schedule•Testing Collateral• Implementation Guide

Before your implementation project begins, Oracle Utilities Professional Services consultants have already completed:

Conference-room pilots jump-start staff learning

ORACLE UTILITIES PROFESSIONAL SERVICES 5

You Get a Long-Term Upgrade Path

Oracle Utilities Customer Care and Billing Express Implementation for Electric Utilities kick-starts your production. Then it facilitates your future.

When you’re ready for additional functionality, you can:

•Use the application’s full range of features and functions

•Modify or expand your basic business processes

•Add additional applications that further improve your operational efficiency and customer satisfaction

You Get a Long-Term Partner

When you partner with Oracle Utilities, you get peace of mind.

As the global leader in mission-critical utility business solutions, Oracle is committed to investing in business solutions to meet your needs today and long into the future.

START HERE...

OVER TIME, ADD...

Hardware and Database Appliances

Middleware and Database

Standard Processes to Manage

• Service• Meter Reads• Billing• Debt• Revenue Collection

Oracle Utilities Business

Intelligence

Oracle Utilities Customer

Self-Service

Oracle Utilities Mobile

Workforce Management

Oracle Utilities Work and Asset

Management

Oracle Utilities Network

Management System

Copyright©2013,Oracleand/or itsaffiliates.Allrightsreserved.Thisdocumentisprovidedfor informationpurposesonly,andthecontents

hereofaresubjecttochangewithoutnotice.Thisdocumentisnotwarrantedtobeerror-free,norsubjecttoanyotherwarrantiesorconditions,

whetherexpressedorallyor impliedin law, includingimpliedwarrantiesandconditionsofmerchantabilityorfitnessforaparticularpurpose.

Wespecificallydisclaimanyliabilitywithrespecttothisdocument,andnocontractualobligationsareformedeitherdirectlyorindirectlybythis

document.Thisdocumentmaynotbereproducedortransmittedinanyformorbyanymeans,electronicormechanical,foranypurpose,without

ourpriorwrittenpermission.

OracleandJavaareregisteredtrademarksofOracleand/oritsaffiliates.Othernamesmaybetrademarksoftheirrespectiveowners.

2013.05|OUTL

Oracle CorporationWORLDWIDE HEADQUARTERS

500 Oracle ParkwayRedwood Shores CA 94065U.S.A.

WORLDWIDE INQUIRIES

Phone:+1.650.506.7000+1.800.ORACLE1

Fax:+1.650.506.7200

oracle.com

CONTACT US

For more information about Oracle Utilities, please visit oracle.com/goto/utilities or call +1.800.275.4775 to speak to an Oracle representative. OUTSIDE NORTH AMERICA

Visit oracle.com/corporate/contact/global.html to find the phone number for your local Oracle office.