ARE YOUCERTIFIABLE?

Exploring the Importance of a Trainer Certification Program

Introductions

Jeff Moore • Director of Training & Documentation• Apria Healthcare

Dean Griess• Learning Services Director - North

America• Stream Global Services

Importance of a Certification Program

Great Employ

ee

Hiring

Curriculum

Classroom

Experience

Onboard / OJT

Objectives

• List the key components for a successful certification program

• Describe the most effective way to facilitate the certification

• Identify measures for success

Agenda

• Components of a successful program

• Effective program facilitation

• Success measures

• Benefits of a certification program

Key Components

Key Components

Structured curriculum

Online and ILT

Key Components

Excellent facilitators

Key Components

Numerous teach back opportunities

Some should be video taped

Key Components

Pass/Fail component

Key Components

Participant commitments

Key Components

Appropriateclass size

Key Components

Observation form

with specific behaviors

Key Components

Observation calibration process

Key Components

Process for master certifying

future facilitators

Key Components

Pre/Post measurement

Effective Program Facilitation

Effective Program Facilitation

Demonstrate

mastery of desired behaviors/knowledge

Effective Program Facilitation

Consistent behavioral targeted feedback

Effective Program Facilitation

Encourage

Self Evaluation

Effective Program Facilitation

Peer to Peer Learning

Effective Program Facilitation

Energy an absolute must

Effective Program Facilitation

Respect

Measures for Success

Measures for Success

• Attrition

• Metrics – new hire performance

• Speed to proficiency

• Observation scores

Benefits

• Consistent expectations• Improved classroom engagement

and experience• Investing in a quality first

impression for new employees• Improved performance