Experienced SmartPlant 3D Coordinator at Fluor Hi, Govinda. Make sure that the server that you specified as your Name Generator server actually has the Name Generator service running. Make sure that the user account that you are using to restore the site database is in the "Distributed COM Users" account on your Name Generator server. If both of these check out, then the wrong username / password may have been used when installing the Name Generator service. In that case, the best thing to do is to *DELETE* the Name Generator service and recreate it based on instructions in the Project Management User's Guide. Hope this helps! Amit Amit T. Smartplant 3D Administrator Quite few reason for this error. Assuming the name generator is up and running, try the following. 1. Reinstall the name generator software. 2. Try a different machine with name generator on. Do ensure the name generator component service is started. If there's a username password issue, it will crop up here. 1. If the name gen machine is another subnet, ensure it can be pinged from all client machines. Try DTCping from Microsoft and see if the DTC handshake is without any error. 2. Ensure the name resolution of forward and reverse DNS is correct. From a client machine, ping the name generator. Now issue command ping -a <IP address of the name generator>. Confirm the hostname returned matches. 3. The table refdatserverpath table in site and model database should reflect the same name generator name. This requires a bit more research especially in case of multiplants as discovered by my dear colleague Kevin Dmonte, MIE (AUST) P. Eng. 6. Check firewall setting
Experienced SmartPlant 3D Coordinator at FluorHi, Govinda.
Make sure that the server that you specified as your Name
Generator server actually has the Name Generator service running.
Make sure that the user account that you are using to restore the
site database is in the "Distributed COM Users" account on your
Name Generator server. If both of these check out, then the wrong
username / password may have been used when installing the Name
Generator service. In that case, the best thing to do is to
*DELETE* the Name Generator service and recreate it based on
instructions in the Project Management User's Guide. Hope this
helps! AmitAmit T.Smartplant 3D AdministratorQuite few reason for
this error. Assuming the name generator is up and running, try the
following.1. Reinstall the name generator software.2. Try a
different machine with name generator on.Do ensure the name
generator component service is started. If there's a username
password issue, it will crop up here.
1. If the name gen machine is another subnet, ensure it can be
pinged from all client machines. Try DTCping from Microsoft and see
if the DTC handshake is without any error.2. Ensure the name
resolution of forward and reverse DNS is correct. From a client
machine, ping the name generator. Now issue command ping -a .
Confirm the hostname returned matches.3. The table refdatserverpath
table in site and model database should reflect the same name
generator name. This requires a bit more research especially in
case of multiplants as discovered by my dear colleague Kevin
Dmonte, MIE (AUST) P. Eng.6. Check firewall setting
jayateerthjayateerth K.SP3D at AccentureAs above David said try
first still not onceTry with m/c name insted of IP AmitAmit
T.Smartplant 3D AdministratorForgot the main one. For name
generator on windows 2008 R2 server, one has to configure the
server role as application server with COM+Network services
enabled. For S3D v2014 R1, this is explained in the installation
guide, page 97. AlbertoAlberto H.Ingeniero especialista en Diseo de
tuberas en SENERI have installed almost all complete ... but I have
a similar problem.When I go to create a new database, an error
window it says the name provided by the generator is wrong appears.
(The same error that the partner)I then proceeded to reinstall the
"name generator" and tells me there is an error with access
settings.I will take photos ... are 3am and I have not solved ...
XD AlbertoAlberto H.Ingeniero especialista en Diseo de tuberas en
SENERI have installed almost all complete ... but I have a similar
problem.When I go to create a new database, an error window it says
the name provided by the generator is wrong appears. (The same
error that the partner)I then proceeded to reinstall the "name
generator" and tells me there is an error with access settings.I
will take photos ... are 3am and I have not solved ... XD
