https://apch.org/

EXPERIENCE ‘18

13,065Attendees and livestream viewers

720Exhilarating rotations onthe ferris wheel

295Gallons of co�ee consumed

500Backpacks filled & donated

Medallia announces enhanced Medallia Experience

Cloud with new artificial intelligence, mobile tech-

nology, Internet of Things (IoT) integrations, and

enhanced user capabilities to deliver more impactful

customer experiences. Learn more ›

Cutting edge new capabilities

KEY HIGHLIGHTS

Announced at Experience

The most disruptive thing in the market today is not technology, it’s the customer

As a #CX professional, you need to think like a customer but communicate like a CFO

Our customers are expecting amazing, relevant, contextual experiences all the time

Theresa McLaughlin

@TheresaM_TD Global CMO

@TDBank_US #EXP18Medallia

Community Buzz

to help underserved youth get ready

for a fun summer with A Place Called

Home. Thank you for volunteering!

which o�ered a lot of great

sunset views of Long Beach.

68Inspiring and engaging speakers

at Experience ‘18.

24Countries that attendees represented

traveling from Canada, Mexico, UK,

Chile, Germany, Australia, Japan — and

elsewhere. Wow!

Commissioned Forrester Consulting Total Economic

Impact study shows ROI from Medallia Experience

Cloud. Learn more ›

$35.6M in value from Medallia Experience Cloud

The program enables companies

to get a 360-degree view of

their customers to optimize

digital customer experience.

Learn more ›

Medallia launches Digital

Partner Program

Engage Every Customer

Activate Every Employee

Transform Your Company

Experience Champion of the Year

Optimize Every Experience

Future Generali India Insurance

Experience Championof the Year:

IBM

Sage

Bank of America

Comcast

Celebrate Champions

Thank You to Our Sponsors

#EXP18Medallia tweets generated 4 million impressions during the conference.

Ti�ani Bova @Ti�ani_Bova, Global

Growth & Innovation Evangelist

@Salesforce #EXP18Medallia

Great companies are great because they know what they need to do in the future

Bruce Temkin @btemkin CX Transformist & Managing

Partner @TemkinGroup #EXP18Medallia

If you take care of your associates, they take care of your customers, and then everything else takes care of itself

Brendan Baby, Director of Customer Strategy

and Insights @HomeDepot #EXP18Medallia

Nicolle Paradise @NicolleParadise

Senior Director of CX @ ADP

#EXP18Medallia

tuned into the Opening

Keynote. Catch it again

on our YouTube channel.

which we had to quickly replenish.

Thanks for the feedback!

The Expy Awards recognize members of the Medallia

community who are innovating and winning through creating

impactful experiences for customers and employees.

Expy Awards

Be sure to save your seat for Experience ‘19

See You Next Year!

SAVE MY SPOT

Copyright © 2018. Medallia Inc. All rights reserved.

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Certain services may not be available to attest clients under the rules and regulations of public accounting.

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Diamond sponsors Platinum sponsors

Gold sponsors

ExperienceMIX integrates Adobe

Experience Cloud with Medallia

Experience Cloud, enabling

organizations to easily harness

CX and emotional data to run

more personalized campaigns

at scale, helping to execute on

the omni-channel experience.

Jointly developed solution by

Deloitte Digital and Medallia

Accenture Customer Experience

Solution for Salesforce provides an

integrated view of CRM and CX

data to help companies improve

retention rates, increase loyalty,

and grow using insights that drive

customer value. Learn more ›

Accenture and Medallia collaborate

on integrated solution

Partner Announcements at Experience